SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 409 customer ratings since 2019-02-26 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

368 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
OMG...how disappointed am I!! From time hanging on phone to speak to customer services to not receiving a start date and they gad arranged an engineer without me knowing appointment! Super fast fibre my backside! I had at least 10mbps with bt normal broadband now I have just under 3mbps with sse superfast fibre! I am one extremely unhappy customer! I'm thinking if cancelling contract as they do not deliver what they advertise gggrrrr and thinking if reporting to trading standards for false advertising
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow SSE  
I have to write this for a friend who still currently has no internet.

SSE are a terrible company and shouldn't even be considered. You may as well go for a more expensive company over this or a company which provides less Mbps.

My friend recently moved last week and had to pay £200 just for this company to transfer over the broadband signal. They were promised that by the 4th this month they would have /both/ their broadband and internet. However, surprisingly, the 4th comes along and by the end of the night only the phone works. They phone up and got informed there is a 40 minute queue and that SSE will phone them up later. Later comes and there's no phone call. My friend continually phones them and she gets informed that she will have to wait until midnight to see if the internet connects. Midnight arrives and there is still no internet. They phone up the next day and get informed that oh, actually, your internet should be up today, not tomorrow, but we didn't tell you about this, nor did we give you any documents informing of the change. Nonetheless, my friend waits the day out. Nothing happens.

Now it hits today, the 6th and still no internet. They phone up, asking why the deadline hasn't been delivered and guess what SSE say? They inform my friend that actually, they aren't customers anymore because of the moving, that actually they are sending a new Router over because apparently their current router isn't good enough and that the router will most likely take another week to arrive.

My friend lives in Wales and only moved over a mile or two away from their current address so it's not as if the signal was going to struggle.

My friend is now £200 short.

I hope no one else bothers with SSE due to how appalling they've treated my friends family. You may as well dish out an extra £5 a month to get a broadband provider that actually helps you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Wales SSE  
broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
romford SSE  
Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leatherhead SSE  
Nearly switched from Sky until Sky advised to look at Fibre Broadband connection charge which can be from £30 to £60 approx. It's in the small print. Naughty as I thought SSE was above that.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Wirral SSE  
New customer hope to change to S S E on phone over 5 minutes waiting gave up no one answered
  • Satisfaction
    1 star
  • Customer Service
    1 star
Maldon SSE  
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
Terrible customer services. Imagine being on hold for 38 minutes listening to cap crooners.. no wonder people hang up and come here to write reviews.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Wirral SSE  
Very very bad service we called to join and after a long wait we was told someone would call us the next day that never happened not good customer service if SSE want new customers as we have decided not to go wth them now
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
found this ultrafast service on google,at £21 total month3amly cost i thought its too good to be true! bt service terminated at 3am (38meg service supposedly,got much less),i plugged in new router and was running in 10 minutes,blistering speed 75.6dl/19.8ul, get it while its still available !
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
notts SSE  
Ultra Fast fibre really bad. BTW downloads can be below 40Mbps. Worst is 100Mb test file dowloads Think Broadband: Download rate can be anything from 120kb/s to 4Mb/s. Their test file downloads can be 10 minutes to 20 seconds. I am right on the BT fibre cabinet, it is their Daisy ISP that seems to be putting in the throttle or bottleneck for what should be an Ultra Fast Fibre service. Try the test file download yourself and at different times.
Southampton SSE  
Well these guys are rude and can't behave and are obviously trying to get a one-up on customers. They have a "cooling-off" period where they expect you to chase them to install. Well I don't know where they got the idea they were so great but they aren't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london SSE  
The speed is totally crap. Was suppose to get up to 79Mbps, but I'm actually getting 80, maybe 85Kbps download speed! Will have a word with SSE.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newport SSE  
Moved from Sky to SSE, what a great decision and great deal.
Everything happened as planned and at the arranged times, I have absolutely no reservations in recommending this service and thank SSE for a hassle free changeover and look forward to being a customer for many years to come
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bicester SSE  
Changeover handled very efficiently SSE arranged it for 20 June and it was delivered and installed by Open Reach on that day. Very impressed with the service and am certainly recommending SSE broadband to my friends. Has reduced my broadband/phone bills by two thirds.
Very happy customer. Thank you SSE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Blairmore, Dunoon SSE  
Absolutely atrocious. To cut a long story short a month has passed and they are still unable to even process the application. Have spent what seems like days on the phone and eventually because they had no idea what to do. I have told them to forget it. Supposedly they will be compensating me with £50. Don't go anywhere near SSE for broadband. Hopeless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Chorley SSE  
Absolutely abysmal service. Stay clear. Due to change over from BT last Tuesday, phone and broadband. Phone was changed over. They failed to tell me an engineer was coming to change socket for broadband. Did not know this until got home and found note through door from engineer. Tried phoning SSE that night, after an hour someone answered who said they were only taking messages and would get someone to call me the next night. Guess what no-one called back. Next night after an hour got through to someone who aid they would be in touch to re-arrange engineer visit. On Saturday someone called to say they would contact me by phone either later on Saturday or Monday to let me know when engineer would be coming. Guess what-no call yet. I spent over 30minutes on the phone tonight but did not get through to anyone. I did get a letter today saying they want to resolve my complaint to my satisfaction and will be in touch in due course. Easily soled-Answer the phone-Call back when you say you will-Arrange engineer visit. Surely not difficult. Hint to anyone thinking of changing anything-find the customer service number and call it and see how long you have to wait. If it is a long time they must have loads of complaints. Final bit of advice-AVOID SSE. Only 18 months to go before I can change provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Runcorn SSE  
Still no broadband after a week. Never answer the phone and when they do you get smirked at, can only think this is a regular occurrence. Absolutely terrible company. Definitely AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maldon SSE  
Poor service, average reliability, terrible speeds and regular drop outs. Got this for the price, but won't be with SSE once the contract period ends. For those who want to know, I was told speeds of 13mbps would be the norm, (after testing). On first install I was indeed getting 13-15mbps. Now, just a few months later, highest I get is 2-5mbps, and I frequently find it's dropped below 1mbps. I know the line is fine, so it's SSE throttling it. We use it for catch up TV and normal web browsing.
V. Poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
GU9 SSE  
Moved from BT Infinity to SSE BB and Phone package at half the cost. Everything has gone great from the outset. Connected today and very easy to set up. Lot quicker than BT Early days but very happy so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancashire SSE  
The transfer from BT was not bad, only thing to fault, was the engineer did not turn up, rang up customer service who advised everything had been done and the engineer did not have to attend the property. Setting up was easy and compare to BT who I was paying £50 for the same service, this is a lot better deal, same service but cheaper price. If you do have BT, I would recommend to change to SSE.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Bradford SSE  
This is not an actual review of SSE, rather a review of why I am not with them. After being with TalkTalk almost from their inception I decided it was time to upgrade to fibre. As the T-T offering seemed quite expensive to upgrade I went online with a well know switching site and it appeared that SSE were offering an excellent deal for £21 a month unlimited calls, fibre B-Band etc. I duly put all of the info into their site and was told that I had to call them 'for a few remaining details' After 4 successive calls, being on hold for around 15-20 mins each time I gave up and called TT to discuss cancellation. Although not matching the SSE deal they have upgraded me to fibre for free, with no additional installation or delivery costs for a year and without all the hassle of switching, changing email etc. SSE would almost certainly have got my business initially if they had answered the phone (which TT did within 30 seconds) but clearly their customer service is either too over stretched or they just don't care. I can accept peak demand issues but the calls were over a few days with a min of 10 mins on hold each time before I gave up. Finally I cannot recommend highly enough the T-T representative in the Lancashire call centre who sorted it. HE was professional and interested, taking the time to offer me a good package for no additional cost without being pushy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
basingstoke SSE  
I joined SSE on the 10/06/2016 taking advantage of their home phone/broadband deal.
Was surprised to have a BT engineer turn up to connect the line. If I had known this I probably would have gone elsewhere, because I don't want anything to do with BT, but anyway, the broadband switch has been swapped over smoothly and seems fine, even though its been only five days. The problem is I have no landline, incoming or outgoing.
I tried going through the email side, but that was a big waste of time, so I finally got to talk to a person at customer services today.
The girl was polite, knowledgeable, and knew exactly what my problem was, which has me highly suspicious, because I had the distinct impression she was reciting from a script.
Reading these reviews there is a common trend of one or the other not working, and I am worried that this is gonna take a while to fix.
I think this provider is playing both ends against the middle, where the customer is concerned, and are beholden to BT for their continued monopoly on landlines,but it doesn't stop SSE collecting valuable subscriptions.
Seriously considering cancelling within the cancellation period before this drags on.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
warwickshire SSE  
Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rhondda Cynon Taf SSE  
After waiting 8 weeks to get installed, I was happy at first with the speed I was getting, which matched the speed I was paying for.
But now my speeds are abysmal, it seems that after using about 2gb in a day they slow your download speed down to about 20 - 100kb per second, which then seems to be the norm for the rest of the month.
Also the wifi completely drops out for about 10 seconds at least twice an hour every hour! Causing my downloads to fail, they even charged me a different amount every month for 5 months, were every bill was higher than it should have been.
It's cheap and discounted for a reason! Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oldham SSE  
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
inverkeithing,fife SSE  
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
inverkeithing,fife SSE  
Came to SSE from Plusnet (not bad) and previously BT (utterly abysmal customer service outsourced to India) due to SSEs very reasonable pricing. SSE's customer service is superb. We have been having real problems recently that eventually turned out to be due to a local BT open reach line fault. We have had personal contract from the same individual from SSE (Nials) who has held our hand through this frustrating period with almost daily calls to us. I have never had service as good. Very impressed!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Chippenham SSE  
dismal never once used it without dropping out every few minutes
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
uk SSE  
Very poor speeds with this supplier. Download speed is 0.19 and Upload speed is 0.25. I did a BT speedcheck the guaranteed Min Download speed is 3.0 Mbps
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Lower Cambourne SSE  
Every thing as they said, all on time,
service excellent, support 1st class
could not have wished for better. I had tried the post office before and nearly had a nervous breakdown do not go near the post office. Get SSE and save your sanity.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tiverton SSE  
Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Wisbech SSE  
Customer service initially very good but it took over 6 weeks to get connected. Very slow broadband speed and customer advisers now ignoring my emails. It's cheap for a reason!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Weston-s-Mare SSE  
I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltfleetby, Louth SSE  
0.02mb/s to 3mbs depending on time of day. regularly drops out. customer services very polite and friendly, UK based and answer within seconds, but yet to resolve issue.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex SSE  
Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rural Petworth SSE  
A faultless move with everything done when expected or sooner with Broadband change over occurring seamlessly. Moved from TalkTalk and the improvement in every area is clear. Better service, better connection, better, more friendly and informative customer service. I am delighted and a lower charge as well!! I would recommend SSE Broadband without reservation!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hincklye SSE  
After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.

Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bexleyheath SSE  
After some difficulty with enabling the connection , SSE are as good as another provider, the customer service I found good.
The initial difficulties seem to stem from the Open Reaches way of doing the connection, in a word POOR. SSE customer services were good and provide compensation for the finical costs incurred by the delay.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Henley on Thames SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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