SSE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2018-03-24 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

300 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Moved to SSE recently from BT, who kept adding things to my account I didn't ask for (i.e. BT Sport). I have never switched before, however, and was a little apprehensive about doing it.

I have gone from paying £200 a quarter to £87 for the same level of service (17mb unlimited broadband and anytime calls). SSE have also given me this for £5 a month for the first 6 months (including line rental!).

The speeds are also faster, as I have a new router, I suppose.

Thus, I am very impressed. Their energy prices are totally extortionate, but broadband is fantastic. Thanks, SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Haverfordwest, Pembrokeshire SSE  
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon SSE  
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
SKELMERSDALE SSE  
Never had any problems, customer service is fantastic and not once has the connection dropped. Not overally keen on traffic management but I understand the pros and cons. Speed can vary but overall reliable. They did however promise me at least 50mbps but only get 35mpbs otherwise I would given them 5 stars for everything.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Manchester SSE  
17Mb Con - YOU WILL NEVER GET 17Mb or anywhere near it. SSE say 3.4 - 7 Mbs = 17Mb contract. With only 0.5Mb upload on top leads to an abismal service. PROTECT YOURSELF FROM THIS CON AND DO NOT USE SSE. SSE ARE DELIBERATELY ABUSING YOU
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Littlehampton SSE  
We had this in as they promised us 35mps we received 4mps it was not working for 6 weeks and they still wanted payments the customer service is shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth SSE  
I switched our home broadband and telephone service around a month ago, having checked this website out seeking guidance in finding a new broadband provider.
Maybe it's the luck of the draw or perhaps it depends upon where you live - I don't know, but I was in the first instance extremely concerned to read so many adverse reviews concerning SSE broadband on this website, particulary because I was interested in changing to their service because their charges are so reasonable.

However upon delving further into the matter I noticed that BT, our previous internet provider, who to be fair had provided us with a perfectly satisfactory iinternet service for the past eleven years had also received great numbers of bad reviews, so much so that I came away of the opinion that most reviews appeared to had been written by internet users who were harbouring all kinds of varying gripes against their broadband providers, and it seemed that subscribers who had actually received a satisfactory service had become complacent and did not trouble to submit any reviews anywhere which is a great shame as it does not allow readers to gain the benefit of their experiences and consequently miss out on any positive & constructive comments that might had been made regarding the numerous broadband service providers.

We wished to leave BT as they had become so expensive,and their price increases were becoming far too frequent for my liking .. .. .. .. However, as they say 'Nothing ventured - Nothing gained!!' so bearing all of what I've said in mind, I signed up with SSE purely on price considerations for their 'Up to 17mb Standard Broadband.'
I deliberately left a period of one month prior to submitting my review in order to permit my new broadband service to settle down, and to also allow a period of time for me to assess its capabilities prior to my submitting a review regarding SSE's service over a short period of time - be it good or bad.

Speaking as normal domestic users, (ie; surfing, emails, blogging, viewing webcams etc.) my wife and myself (the only users at home) are so far extremely pleased with SSE's service together with their most reasonable prices too. We are paying just £21.50 monthly (on an eighteen month contract} for broadband which also includes line rental as well as free 'anytime phone calls' also which is far less than what we were paying BT before we switched, in fact it's turned out to be well over 50% cheaper.

Our SSE telephone and broadband connection was made correctly on the changeover day of which we were advised of well beforehand (9th May 2017,) and the service since then has been most satisfactory, and the supplied router's wi-fi signal reaches all of the rooms in our two bedroom bungalow satisfactorily,which I found was quite simple to set up, and it works well.
We've had no problems at all with our SSE broadband at all, and the service is well suited to our needs - in fact we are pleased that we took many of the adverse reviews written here with a pinch of salt, and I'm able to say that we are absolutely delighted with SSE's service.

Thank you SSE for a good service at a reasonable price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Peacehaven, East Sussex. SSE  
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
inverkeithing,fife SSE  
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
inverkeithing,fife SSE  
I moved from Immediately, which was a great service but became too expensive at £37 per month. I received the router and plugged it in the same as my Plusnet box through the openreach box. My speeds varied drastically and I wasn't at all happy. I found out I could miss out the openreach box and connect the fibre phoneline direct into the sse technicolour box by setting it up for VSL. Immediately saw a big improvement in speed and am now happier with SSE
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Brighton SSE  
Biggest load of rubbish ever, speeds abysmal and every time I call up they make me do the same things over and over again, do broadband speed test etc etc, then today I was told that my router must be at waist height in my home !!!!! Was stupid enough to take out this awful contract, roll on 16 months time when I can go back to bt or I may cave in and pay to get out of contract early or I might seek legal advice , be warned !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cornwall SSE  
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Winchester, Hampshire SSE  
Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leatherhead SSE  
Since day one of switch over from plusnet my speed is in the 5-15MPS when before I was getting 50-70Mps I have given up ringing and waiting for this to get sorted one common excuse is it takes a few days to settle which is utter nonsense I have emailed them requesting disconnection and will go back to plusnet or BT. Don't use this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
eastleigh SSE  
Service can be slow sometimes and drop out at others. Calling customer services is too painful and they do not call you back as promised.
My main gripe however is that when your contract is at an end they do not warn you at all. They simply double the cost of your bill & take the direct debit. The call centre are not interested in complaints - they admit they do this and are sorry you are unhappy!
Devious company - would not recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London SSE  
Being technically "challenged" I really wasn't looking forward to trying to set this up , and expected I would have to get somebody to do it for me . The pack arrived well in advance of the switch over date (13th) I read all of the instructions ,and looked at the diagrams . British Telecom cut us off pretty promptly , and the SSE service was there immediately , phone working fine , when I plugged in the broadband connections they all worked fine too , amazingly !! Put the new codes into laptops , kindle etc and we were all set up by 10.00 am , fantastic service .The speed seems faster than we originally had and its £30.00 a month cheaper than our original provider .It's only day 2 but so far it's still working perfectly . Would just like to say that if I can do it anybody can , as I'm useless with anything technical .We were kept informed of the change over date by SSE , and the pack was self explanatory , very easy to set up the change over and the equipment .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne SSE  
Started of really good. Was warned by BT that my connection would be throttled by SSE. I thought they were spinning me a yarn to try and get me to stay but I now suspect they were right. I get a 70mb connection in the morning which goes down to just less than 1mb at around 6pm each evening. Upload speeds are remain constant at 12mb at all times.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Caversham SSE  
Ok. So i signed up with SSE about 3 years ago (on 18month plan) when the area first became fibre enabled and my existing supplier didnt provide a fibre service. They had a crazy deal on where it was free for the first 6 months.

Ridiculously - they didnt request the fibre connection from BT until the day they took over my line - basically leaving me without internet for a month while I awaited connecting.

However, since then I have had good reliable service. Speed is constantly above 30mb. There was a month where the speeds really dropped off to the extent even a youtube video would buffer and I was barely getting 1mb when I tested - however I emailed and they did some tests and resolved the issue pretty swiftly to be fair.

Since then - aside from (literally a couple of times) where I have just needed to reset the router, I have had no problems at all with the service.

We are moving house in about a month though now so have found myself here looking to see what deals there are and have realised that having been out of contract for a while we are probably overpaying. I suppose given my last experience switching to them has made me nervous about changing again for fear of being left internetless for a month.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Dorset SSE  
We had limited choice of broadband provider as we're renting temporarily and didn't want to be tied into a yearly contract. SSE offer a monthly contract so despite a lot of bad reviews we went ahead and we were impressed right from the start. Customer service has a call back service so we don't have to hold on forever (and they really do call back!) and the advisers are friendly and helpful. We were connected earlier than expected which was great and we've been using it for over a month now with no problems. When we move to our permanent home, we're considering SSE for a longer term contract. Highly recommended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Drumnadrochit SSE  
When being a new customer looking to take my business to SSE ... you'd have thought someone would have been interested in making contact with me ... but no. Decided that if they cannot be bothered with new business then they certainly wont be bothered once your captured. Shame on you
  • Satisfaction
    1 star
  • Customer Service
    1 star
Midlands SSE  
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales SSE  
So I joined SSE 15 months ago on a 24 month half price fibre deal with 80mbps fibre. I had a bad few months with very slow download speeds of 0.2mbps after 4 each day till midnight.

I labor d with it for a year until I found out I could get off the contract after 12 months for 30 quid. I paid the money because daisy heavily speed limits certain traffic at peak times rendering the internet unusuable. Facebook videos don't work. Direct downloads e.g pz4 updates don't work. Anything other than web sites and Amazon prime works. I'm leaving tomorrow thankfully. Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Cheltenham SSE  
Having got fed up with BT's never ending stealth price rises, I looked for alternatives.
For £12 per month line rental with free, unlimited broadband this seems too good to be true.
It's actually much better than I expected.
I know they do traffic management, but I haven't been aware of it happening here yet.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
east yorks SSE  
Had lots of problems, so they sent an engineer still had problems, they refused to send out a router as they sent one to start with. The router i first got was probably ok it was the phone socket that needed to be replaced. they sent me out a faulty replacement router. Spoke to a very unhelpful manager who refused to send me another router even after i promised to send it or the other one back. She said no as it would cost money to send it out. A whole £4.99 utter joke. many emails and calls, just to be fobbed off.its disgusting how they treat people just because they dont bother to test the routers that are old tec, never again will i have anything from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
ABERDEEN SSE  
I have spent 3 months waiting for SSE to start the service. First appointment with openreach was cancelled by openreach and sse failed to tell me. They booked it on another day which I was not aware of so open reach attended when no one was there and it was a missed appointment. Sse apologised for the mistake and booked another appointment 6 weeks later. I confirmed 3 times over the phone including this morning since it was an am appointment, and was told the appointment was confirmed. Nobody turned up. I called they said they didn't understand and would call me back. They called back and said no appointment had been booked for today!! I raised a formal complaint They are trying to book another appointment now, but can not confirm a date, unbelievable. I'm wondering how there's so much confusion on the broadband side, perhaps I should look elsewhere and let them stick with energy, the signs are very bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rhondda Cynon Taf SSE  
Switched from BT after nearly 2 years of decreasing speeds and constant loss of service. BT constantly told me there was no problem and that it must be something wrong at my end. I decided to switch to SSE as they were cheaper and was not really expecting an improved service. However, my average speed has now doubled and the connection is constant (it used to drop about 10 times a day with BT). I had one bad day, with dropped connections, a couple of weeks after it was first installed and called SSE - they actually sorted the problem immediately and called me several times over the following days to check that everything was working ok. No problems since. That rare thing - a better than expected service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Essex SSE  
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.

Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.

If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.

Totally hopeless. Don't bother with them at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Plymouth SSE  
I'll be honest, it was a leap of blind faith switching to SSE given the hate seen online but I'm very glad I did.

D/L ~50MBps pretty constant 24/7, certainly no buffering horror stories that I've seen elsewhere, U/L ~13MBps, decent.

£30 a month cheaper than my Virgin service with comparable upload speed, no frills, no unnecessary bells or whistles (don't think I even got an email but that's not a problem), just a good solid consistent internet service.

All set up within a few weeks (inc. engineer visit) of ordering, customer helpline answered promptly and always helpful when needed, really had 0 issues.

Props to SSE, recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
peterborough SSE  
I just switched last week so early days, but after using talk talk and BT, it a breath of fresh air. The switch over did not go quite to plan due to BT but when I rang the customer support no menu's, no holding, just right through to a UK centre who are brilliant. I checked my speed last week before I switched and it was about 7.00 mb in the morning.(I used 3 checkers to get an average) As soon as I had my line connected I re checked the speed and was getting 18-20 mb. How does that work as its the same line. Anyway, as I said early days but its worth it just for the customer support!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Devon SSE  
Awful experience, made online application to switch from BT, received confirmation emails and allowed me set up online account. nothing happened for 2 weeks, contacted customer services and they don't have a record of my online application even though I have received 3 emails from them to confirm my application. customer services promised to contact me back after checking with their sales department over a week not heard from them, called to their complaints department same answer and advised to either stay with BT or start process again which will take 4 weeks. when questioned about emails I was asked to forward emails and waiting for the reply now but I have absolutely no confidence in them and I know that nothing can be done with my complaint.
They wasted my time and meanwhile my BT contract finished so they started charging me full price and every time I called to speak to them its more than 20 minutes waiting time to speak to some one and by the time you finish your call its 40 minutes.
based on my experience I wouldn't recommend.
Bedford SSE  
What people have got to understand is there are freephone numbers that will get you to be able to talk to nice friendly people, hence the good reviews, but if something actually needs doing you have no chance because of an abysmal customer service infrastructure, hence the bad reviews.

And that explains why most of the reviews are split into these two contradictory camps.

I'm trying to switch as an old current customer to the new offer service, which surprisingly is allowed! But try finding the full and relevant terms and conditions on their website. It's about time ofcom got proactive on such things
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
SSE  
Waited in all day for the BT engineer, only to be told that they often don't need to call at your home, but also don't tell you when they're finished at the exchange/ junction box.

I was told I was getting the full 80Mbps, got 55Mbps until I upgraded the master socket myself (which the engineer was supposed to do). I still only get 65Mbps.

This is not a truly unlimited service either, they have pretty brutal traffic shaping. My P2P traffic in is down to about 0.3% of full speed, even in the middle of the night.

I wouldn't have signed up knowing what I do know, and will terminate the contract after the 18 months is up
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Liverpool SSE  
Been with she now a month my sped most of the time is around 4-7mb download upload only 1mb nothing has been done to sort it

Steve
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Ludlow SSE  
I applied online for their ultra fast fibre broadband mainly due to the cheap deal they had for £21. AVOID them at all costs!
On application I received an email confirming my order and I was aware it could take upto 21 days to change over. After 21 days I received nothing so rang customer services who were useless and told me that my online application hadn't gone through. I asked if they could fast track me another one and hey said no, you'll have to wait another 3 weeks. Appalling company, constantly on hold with customer services and reps appear to have no idea what they are doing. Don't bother with their online chat function either they haven't got a clue and apparently have 'limited access' to systems. I had problems with this lot with electricity many years ago but gave them the benefit of the doubt - AVOID AVOID AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire SSE  
I was paying £52.49/month with BT for Anytime Calls and basic ADSL Broadband (5Mbps). Seamless change to SSE and I now pay £31/month for Anytime Calls and fibre Broadband (getting 31Mbps). No set-up charge, prices guaranteed for 3 years and no contract period - brilliant! Saving at least £773 over the 3 years. Plus very helpful call centre staff.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Northampton SSE  
Router arrived well ahead of switchover and after the pre-warned 10 minute wait to get it to activate, all was well. Internet speed currently the same as the old BT Infinity router, being out in the sticks I didn't expect anything amazing. Few issues setting up wired network devices, but after changing things about with IP addresses it all settled and the speed is comparable to the much more expensive BT Infinity 1
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
West Scotland SSE  
Broadband worked well till it failed on sunday am. Found there was no support after 1400 Sat. Spoke to the 1 person on support for phones who thought the broadband line was OK but she didnt have any broadband training. Documentation with the router is non existant. So no advice what to do if you can resolve problems with a power off/on. No info on how to log onto the router admin from a laptop. Found that out by guesswork. Once on I could see a PPP error. But again no info on what user/password I should have set here. No info on whether I should reboot to factory settings from the laptop or the reset 'hole' on back of router. So no broadband for 24 hrs due to lack of support or any support info. Not every customer could have tried fixing these problems, but I could have, if there had been some support paperwork with the router. Seriously considering asking to go back to my old slow& more expensive PhoneCoop provider. They were good & reliable.
Not of this helped by SSE failure to realise the original go live request had failed & thus my cutover was 2 weeks later than required. Plus SSE sent out router only 1 working day before cutover & then set out another on the afternoon after I went live. Overall a shambles of a company for broadband & I wont be recommending it to anybody. Shame as the phone service has been good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Dorset SSE  
Switched from BT but was worried due to the ever age to poor reviews on here.
The service and switchover was flawless and I am now receiving 70meg download speed from an advertised 72 meg.
Don't believe the rubbish on here and to top it all off its £21 a month for my line rental, unlimited 72 meg broadband and calls.

Say goodbye to the so called big names they are ripping you off to use the same lines.

Note: I have not noticed or felt any traffic throttling during usage so unsure how it works as I have seen a lot of comments regarding this.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Holyhead SSE  
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    1 star
bedlington SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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