SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.5 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars

Based on 100 customer ratings since 2021-11-14 (Show all time ratings)

Find alternatives to SSEs to SSE   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

496 Customer Reviews over 50 pages

  • Reviewer
    Location
    25 warren Road
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Apsalutlly the worst broadband provider l have come across apsalutlly rubbish
  • Reviewer
    Location
    Reviewing
    SSE
    Date
    Comments
    Super slow and weak ass signal can't pick it up from more than ten ft away so forget another room, and that's before they turn the signal strength down at peak times.
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid!!!
    It stops working without any reasons and you have zero options to solve it quickly.
    Customer service is available on work days only, but even though you should be ready for their solution to work in 3 days or so!!

    Avoid
    Avoid
    Avoid
  • Reviewer
    Location
    Beeston
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Loss my internet for 3 days. Contacted them for 2days. Finally reached them yesterday. Booked for an Eegernner to come today. No contact and no one turns up.
    So bloody mad mad mad. Will definitely leave this company when my contact ends. Terrible speed, broken off all the time. Don't use this company for your internet.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Throughout my contract broadband was very temperamental

    After I left they billed me for three months extra refused for months to correct sent threats to cut off service

    Didn’t answer phone or hung up when I pointed out I had left

    Didn’t answer letters or emails

    Finally deleted false months but final bill has a part billing charge (they didn’t send any they are charging me for those threatening letters) and one random days broadband in march
  • Reviewer
    Location
    kinson bournemouth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i have been with SSE broadband for 17 mouths TOP CLASS SERVICE
  • Reviewer
    Location
    Preston
    Reviewing
    SSE
    Date
    Comments
    Con company. They will bill you even when the service faults. Very rude staff. I advise people to stay away use BG, virgin, talk talk ect just anyone but this conpany. If i havnt convinced you search SSE ofgem. Says it all, fines all the time.
  • Reviewer
    Location
    Matlock
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with SSE for over a year and always had great service, best provider I have had so far
  • Reviewer
    Location
    CHEPSTOW
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    keeps dropping out poor signal to tv
  • Reviewer
    Location
    Reviewing
    SSE
    Date
    Comments
    Awful customer service. Awful reliability. completely unsatisified. I would recommend going with another internet provider.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.