SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 442 customer ratings since 2019-07-09 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

389 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Am 'live' today. Or would be if the router arrived which it wont for at least 3 days so I don't have internet access. Thanks for nothing sse and once I'm set up I'll be cancelling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Durham SSE  
SSE are reselling a poor service from BT/Openreach, which was OK. Website and customer service is poor. No other way to contact them but by phone which took 20 minutes. Then put on hold and finally cut off. Very poor aftercare service.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London SSE  
I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews.
But I'm pleased I ignored the bad reviews and carried on with my contract, the service I received was excellent and the broadband was spot on, it came live early morning as I was expecting it to be late evening.
Happy customer
  • Satisfaction
    5 stars
Staffordshire SSE  
We switched to SSE broadband a year ago and have had no problems. The speed we get is low - but that is due to location - it is actually slightly better than we were getting with our old provider and is enough for our needs - general internet use and Netflix etc. Customer service is excellent, response time to logging a phone outage was very good, the service has been very reliable. I'm very happy with SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Argyll SSE  
The worst customer service.

Even after getting the confirmation of closing my sse account, the sse company carry on taking money and stole money from my bank account which left me in big trouble.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Peterborough SSE  
Avoid!
I am still waiting to be connected over a week passsed my transfer date! Takes ages to get through to anyone in customer service and when I do there is no resolve. How can companies get away with this?! If you purchase a product then you expect it to be fit for purpose. In any other area of retail this would be addressed and sorted. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Warwickshire SSE  
I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.

Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.

To sum up, sign up to a broadband contract with SSE at your own risk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield SSE  
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland SSE  
Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham SSE  
This is the first time I’ve ever felt the need to leave a bad review but honestly this company is awful. The internet hasn’t got one day without at least one issue. Some days it would go off and not come back on for days. After repeatedly phoning customer services they had these two cracking bits of advice...1: take the fascia off the box and use the lead that way, we told them we have a crawling baby and that’s not a safe option and plus it’s a stupid option at that. 2: plug the laptop, PlayStation etc directly into the router with and Ethernet cable, which would mean us all huddled together in the hallway to be able to use our devices like the good old dial up days! Except this isn’t the good old dial up days it’s a time where you pay 28.99 a month for broadband and expect at least a half decent service. I’ve lost work, gone days without internet and still been charged on numerous occasions and at this current moment I’m trying to leave a bad review which took 20 minutes just to get on the page. Moving back to Now Broadband, they were brill. If you want a rubbish service that cannot go one single day without an issue and ridiculous customer service then SSE are the ones for you. If I could leave no stars I would have!
West Midlands SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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