SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 413 customer ratings since 2019-02-28 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

368 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
SKELMERSDALE SSE  
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ENFIELD SSE  
Called up on the 14th to take advantage of the free broadband offer. Was told someone will call me back later to give me the offer and take it further. No calls a week later. Phoned them up and found out there was no record of my call and will not honour the deal. Avoid...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes SSE  
Don't bother. Signed up for the deal in mid October and still wasn't connected 5 weeks later! Customer service takes an age to get through to, very pleasant when you finally succeed, but couldn't give a time scale when problems would be rectified by. I'll be leaving as soon as possible.
Lincs SSE  
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
St Albans SSE  
Today is the first day of my broadband with SSE. Am I impressed? Definitely not! Did they tell me that they did not supply an email service? No. Did they tell me that they don't answer their customer services line within a reasonable time? No. Here I am on day one, waiting for customer services to answer the phone. It is now 7.10 p.m. and I have been waiting since 6.10 p.m. and listening to music and a prerecorded voice saying 'Thank you for your patience, your call will be answered as s soon as possible.' BEWARE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Gloucester SSE  
Documentation/info provided before sign up is misleading and in part contradictory. Customer service rubbish. Waited 30 mins without being connected to advisor and all I heard was "thank you for your patience" until my patience ran out. This is on an 0345 number which I only get 60 mins free per call. If they ever answer, I would probably have to end the call or risk being charged. And this is before even signing up.
London SSE  
Was satisfied at first but had to contact SSE about dropping diwnload speeds. Seemed to respond for a few months until everything crashed. Now have no landline connection and download speeds of less than 1Mbps. SSE are not responding.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Devon SSE  
I was already on Fibre broadband so all SSE had to do was organise a changeover to their service, and they managed that ok. However, there was incomplete information in their "welcome pack" - Router login in password and how to get their antivirus software which I had thought was inclusive. So I emailed their customer services and had an acknowledgement, but no answer over 5 days so emailed customer services again, who this time asked for more information- before completely ignoring me again. Hence in 11 days I have had no answer to my simple questions!
I guess I now have to stop my direct debit and put them in breach of contract, but it wouldnt be so difficult if OFCOM did their job properly and actually regulated such internet service providers!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Minster Lovell SSE  
Router arrived well ahead of switchover and after the pre-warned 10 minute wait to get it to activate, all was well. Internet speed currently the same as the old BT Infinity router, being out in the sticks I didn't expect anything amazing. Few issues setting up wired network devices, but after changing things about with IP addresses it all settled and the speed is comparable to the much more expensive BT Infinity 1
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
West Scotland SSE  
Switched from BT to SSE and halved our bill. We switched at the end of September and all has been well. We get 70+mbps regularly, on iPad and iPhone, but lower on laptop on wifi. The only thing we had to do was to buy a wifi booster for the sitting room, but that was paid for from the savings on our bill. we only contacted SSE once and had no problems with CS. Overall we're happy. We have fibre here in superfast Cornwall.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cornwall SSE  
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    1 star
bedlington SSE  
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton SSE  
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon SSE  
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales SSE  
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SSE  
Totally mis-sold on speed. They dont care. You cant cancel as they wait 14 days to even set it up. Cancellation costs more that the product. Can't even watch Netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester SSE  
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne SSE  
Very unreliable, ok at times , but so very bad at others. Andn if you want to do something online you really dont want to wait until its ok to do it. Also slow and a lot of buffering. NO from me, wont recomend and wont renew, will leave for a more reliable service asap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
DUMFRIES SSE  
I have the worse experience ever to change to sse.I am disappointed by the customer service. My phone and broadband stopped working in had to call from my phone on 0345 numbers I was online for 2 hours waited but no luck so I gave up.WON'T RECOMMEND TO ANYONE. THIRD CLASS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne SSE  
Started of great but 2 months in and countless phone call to complain about the speed of the broadband I am wishing I had stayed with BT. Waste of time to try and cancel they will not let you even if you are not getting what you paid for. I am on a 18 month contract and now counting the days till I can get watching catch up tv when I want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ayr SSE  
The WORST broadband experience ever. I had a persistent fault on my connection that SSE were completely incapable of dealing with. Customer services were CLUELESS, wait times were anywhere from 1 to 2 hours to speak to anyone. They NEVER called back when they said they would. Completely INCOMPETENT! Don't do it. If you do and you have a problem then good luck.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire SSE  
There's a lot of bad postings about SSE Broadband so I will add my 10 pence so far with a caveat that performance may vary for others.

SSE are a new broadband entrant using Daisy wholesale to provide their service. I'm not that confident they are the best when it comes round to knowing the technicalities and issues with providing a reliable service. I signed up for their Superfast fibre broadband service with maximum expected speed limited by my short copper line to the fibre box of 70-74 Mb/S. I was happy with that promise if it could be met 'most of the time' even though by Ofcom definition, it is probably Ultrafast, but that is my max line speed.

I've been struggling with low download speeds for a while at half the expected speed on tests and actual file downloads miserably slow and worse than ADSL! If you complain, SSE want you to do BT Wholesale speed tests. That seemed reasonable but in my case I was getting really strange results. I also used the ThinkBroadband tests which I think are representative.

It's a pretty techi subject but my first tests were done on a high end WIN7-64 PC. I repeated the same download tests on an old XP box and got much better figures. The problem of slow download speeds can be settings in your PC not the ISP and from what I've read is more likely with WIN7 and older.

Now I've fixed both PC's my SSE download speeds on both are 72-74Mb/s and a 50 Mb file is downloading at 4Mb/S. SSE did not change anything!

Before you complain or post your anger, I'd suggest borrowing a newish PC or laptop if you are running an older Windows PC. Of course you should also connect your test pc directly to their router and reboot both before testing. You should also disable your AV, firewall and other stuff that might slow the test down.
Hampshire SSE  
After researching SSE as a provider by asking 6 specific questions 3 months use has shown that 3 of 4 essential answers were wrong. - Use own router > Yes (but NOT if you report any faults when support is then refused).
Is traffic management expected to have any visible effects? Unlikely! (Virtually unusable every evening speed down >3 and up >2.
Was sold 76mbps down BUT local line and exchange will not support more than 40 down - not a price issue as broadband is free but I would expect accurate information after providing tel. no & postcode.
SSE added extras which were not requested and increased bill until these were cancelled.
The simple summary is - Cheap YES - not usable during peak loads - that's every evening here.
Totally incorrect information as to reason for Openreach engineer visits.
9 different customer service contacts in less than 2 months which required repeated explanation of action so far and detail of fault(s) reported.
Supplied router, if it arrives, has rubbish Wifi and no guest network which can be disastrous if you have children or visitors.
SSE should stick to power supply!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk UK SSE  
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Northumberland SSE  
Switched to SSE from BT as it was less than half the price for Ultra fast fibre.
Very disappointed!
Speed tests show that I'm getting between 30 -38 MBS, but it can't even stream an HD movie.
What is the point in advertising these fast speeds if it's useless. It appears SSE throttle the hell out of the bandwidth.
I phoned their customer services who say they'll sort the problem and call back, they never do.
So nearly 2 months in, they've delayed so much that I'm past my cooling off period and will now undoubtedly have a major battle to get away from the 18 month contract, which is not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cornwall SSE  
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...

Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.

Ping is fine and reasonably constant at around 8-20ms.

Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.

However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".

I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.

I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Northamptonshire SSE  
Even with the "heavy user" fibre optic package Traffic management kills your speed at peak times making it virtually unusable if you want to download anything, I have had speeds as low as 17kb/s.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Bridgend SSE  
Worst broadband I've ever used. 0.5 Mb/s download, what is that about? I'm supposed to be getting 80Mb/s.

Speedtest.net says 60Mb/s, Microsoft.com download achieves 20kB/s. Traffic Shaping ultimate fail.

No thanks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe SSE  
If you want customer service go elsewhere. They keep you on the phone for at least 30 minutes and then just connect to a non-existent advisor. You can hear voices in the background but it's a complete waste of time expecting anyone to talk to you. Worst company for customer service I have dealt with and their website is as useless as their advisors, if you have the patience, because that site is slower than 99% of the ones I visit. Cheap is not cheap when you get rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Radstock SSE  
Avoid its criminally slow at peak times. Switched to the SSE Ultra fast fibre so I could stream HD and 4k movies and I can get 65mb/s in the middle of a weekday but at any 'peak' time I'm getting 4-10mb/s. My previous standard broadband gave a constant 17mb/s which was more usable. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
London SSE  
I have switched from Sky and service is good, speed is constant 70mb+ downlink and 20mb+ uplink competitive price. 3 months passed no issue so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Eton Wick SSE  
I recently switched to SSE 38Mbps fibre. Off-peak speed is fine (34-36Mbps down / 9-10Mbps up). However speed during the evening is a pathetic 2 Mbps down. With my previous provider, I got 38Mbps all day long on the same line. Something is very wrong/congested with SSE's upstream provision from Daisy. I have filed a complaint. If they can't sort this out, I will be asking to break my contract and will go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
Chester SSE  
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Hi I thought I would provide an update about my Ultrafast broadband from SSE (found on MSE) - bit of a dispute originally as I needed a new line MSE said free line, SSE wanted to charge £160. 6 week delay whilst they tried to transfer a business line with BT which I wanted to cease. Eventually got new line fitted after much chasing.
Having read the horror stories on here beforehand, I'm quite pleased with the service so far. Yes it does appear to be throttled at peak times, but still seeing 30-50MB download, 18-20MB upload speeds. My son hasn't started shouting about the speed of Youtube, Xbox etc yet. Time will tell if it remains reliable and speedy when holidays end. So far cheap deal for £21 line and BB, but not quite Ultrafast.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Altrincham SSE  
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Oxfordshire SSE  
Moved to SSE 7 days ago, still not working since moving to SSE
Open reach engineer signed off job as live when it wasn't on day 1
Reported everyday with no appointment for engineer
Given engineer appointment for Monday which is 7 days,
Engineer didn't turn up
Now been told the appointment will be Friday which is 12 days without Internet
Very disappointed with the service which appears to be handled though a company called daisy
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Trowbridge SSE  
I moved from BT to SSE because of the amazing deal they had at less than half what I was paying BT. Seeing as they where using BT's lines I assumed I would get the same Speed from them as I got from BT. The Sales rep even confirmed I would get the same service.

Wow was he wrong, day one an SSE agent turned up at my house drugged me and put me in a time machine to 1994 where I was subject to a sub 56k performance. Forget being able to game to watch Youtube videos don't even think about Netflix this is the WORST fibre broadband I have ever had. I immediately cancelled and I'm going back to BT.

The main issue isn't SSE its the wholesaler they buy their broadband from speed tests will say 73 mbs because they traffic manage the speed testers to give a high score, in reality you will get basically zero bandwidth. Be prepared for massive pings and useless internet. JUST DON'T DO IT>
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Norfolk SSE  
Signed up in July went live August. So far ive had no issues at all with SSE despite all of the negative reviews here and on other review sites. I get an average of 70 to 80 mb with ultrafast fibre ,customer services can be a little slow however when i have spoke to them they have been very good.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Winchester, Hampshire SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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