SSE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2018-03-24 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

300 Customer Reviews for SSE

  • Showing page 5 of 8, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
Reviewer Location Reviewing Date Ratings
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west sussex SSE  
If you want a company that charge you for months after you cancel, don't refund you and then charge you an 'exit fee', this company is the best for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK SSE  
You may as well take your £21.00 a month and give it to a tramp on the street then waste your money on this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth SSE  
Very poor customer service.
Have no control of the network.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
speed, cheap.. and make a diffrence to talk talk...
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
worksop SSE  
Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford SSE  
I was with SSE on a great deal, after 14 months we moved out of temporary homeless accommodation to our new home. SSE "couldn't" move my package but I could start a new package exactly the same for over twice the price. Obviously I didn't want that. A couple of months later I get a red bill for the service they didn't cancel, I speak to another person who says it's all cleared up and not worry. Another 4 months later I receive another "unpaid" red bill for even more money, call the 0345 number and get to speak to another chap who was rude and dismissive of the companies faults trying to blame me for them keeping my account open who cannot find any details of my previous conversations on his system who has to then go find who I spoke to before to see what has and should have been done previously. Meanwhile my previously good for a slim credit rating has been obliterated to the point I no longer qualify for a sim only contract!
These pirates need to be put out of business
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Kent SSE  
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen SSE  
Great service and speed.Very satisfied.Broadband speed better that Virgin and half price.Recommended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wirral SSE  
After repeatedly phoning you to say I cancelled my order, you have sent me the box, so had to send that back. My phone was cut off on the 5th as you were late in letting BT know. Today I received a letter saying you have set up my direct debit. Which I have cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grantown-on-Spey SSE  
Still no broadband after a week. Never answer the phone and when they do you get smirked at, can only think this is a regular occurrence. Absolutely terrible company. Definitely AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maldon SSE  
I am with them for a year now and so far I am very happy. As an SSE customer, I've got a very good deal on fast broadband with a fixed monthly payment for 3 years. So I can have peace of mind and not stressing out and fighting for a good deal every year like I was with previous providers.
A few days ago, I had some problems with my broadband, and I was nicely surprised how easy it was to get in touch with the correct department. They were very polite, helpful and sorted out my internet connection very fast. I hope they will stay responsible as they are now, so they can gain more satisfied customers like me.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Norwich SSE  
Avoid at all costs. If there was a zero rating I would definitely choose that for the Speed and reliability options above.

I have been having issues with this service since signing up some 6 months ago.

Firstly, the package which I signed up for was only partially taken over which meant even though I had ordered Telephone, Calls and Broadband in a package they only ported over the telephone line and not the broadband too. This meant that I was being billed from them for the full package and from my previous supplier for the broadband too.

Having since rectified this and since the broadband has been provided by SSE I have had barely any service with intermittent complete drop outs if it works at all.

I went through all their tests and still there were issues I asked for a new router and they never sent one. I also called back and they said that they had closed the complaint as they called me and no one answered - how about leaving a message???

I called to let them know I would be going with another supplier and they tried to pull the old "termination fee" being in the "terms and conditions of the contract" to which I politely reminded the call handler, through a muffled laugh, that it was indeed them who were in breach of contract and that they are more than welcome to pursue me under breach of contract if they foolishly believed they would indeed win.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow SSE  
I've been with SSE fur about 3 weeks - speed same as bt- however broadband started playing up and home phone no connection. Wanted to call fur assistance as important weekend and family needing to call from America urgently. SSE phone and broadband no. ( yes it's UK based) but it closes Mon to Fri at 8pm and Sat at 2pm closed all day Sunday! Question, when does a normal working person need their home phone and broadband - for me eve after 7pm and all weekend - no service - no contact numbers - no chance of any help - think before committing!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basingstoke SSE  
Best broadband I have ever had. No issues with their Technicolor device. Very good UK based Customer Service. My spped is 38 Mbps all the time. Dropped down maybe a few times. Ping 30-35ms. Can highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Warrington SSE  
Total toilet. Called and spoke to an older gentleman who to be frank had no clue (he was a dinosaur) and put me on wait numerous times and when he returned had no real answer. Customer service awful. Speeds are poor. Billing is confusing. Whatever your issue don't call them - you won't get anywhere fast.

Do not recommend.
Reading SSE  
Was fine for first 2 months than they show you down and ask you to pay more for fibre broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ENFIELD SSE  
Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.

Immediately after I finally got connected I started having issues with WiFi.

Note: there are never more than 2 devices actively using the WiFi at any one time.

Note: The speeds are good. Not great... but good.

The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.

Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".

I'm sorry but it isn't.

On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!

My options are;

Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.

Thats what i was told by the SSE rep on the phone.

Customer service - shocking!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Inverness SSE  
I cannot comment on the broadband as SSE have failed to provide a service although it was supposed to be up and running on FebruarY 15TH. Our previous provider therefore shut down broadband and telephone on 14th. As a result we had no landline for 16 hours and have now been told our broadband will become available on Wednesday 27th.. I could go on about the number of calls I have had to make and the reasons I have been given for the poor service but the lack of service has impacted on work,communication and has been costly in terms of phone calls and searching for wifi devices and has caused quite a lot of stress. I find customer service polite and helpful but in the end SSE failed to provide the service we signed up to. This has not happened before with previous suppliers and therefore is very disappointing and not good enough.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Gullane SSE  
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Sheffield SSE  
absolute rubbish carn't wait for the contract to end bad internet connection keeps dropping off line showing red light on router rubbish customer service expecting me to run a speed check every day for 3 weeks before they will change router as if i have no job or nothing else better to do, video streaming near on impossible got a much better service and internet reliability from previous provider before i changed to cable with sse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
worksop SSE  
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton SSE  
great service from sse broadband i get good speed 15 megs ,,i was with E.E. WHAT A LOAD OF RUBBISH THEY ARE . am very happy with sse broadband ,,,am glad i signed up with them ...for me its great ..and good value
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
nottingham SSE  
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Northumberland SSE  
I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.

Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.

Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.

I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.

So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancashire SSE  
Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Kilmarnock SSE  
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wisbech SSE  
Due to superb customer service, I nearly adopted a grin and bear it approach. When the service worked - it was good! When it was sporadic (half the time) it was unusable. It did allow me to reminisce of the days where a modem sounded like a banshee-but not the best if streaming anything. Unfortunately I need reliability - or I would have stayed with them.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Market Drayton SSE  
Customer service,

SSE don’t really host as an ISP they use Daisy Group at their backbone, now if Daisy customer service was picking up your call when you rang up you would be fine,

SSE customer service is a middleman so that is why they are not as clued up as you would hope for, responses are slow as they have to log a call with Daisy with a response time of 48 hours, could be shorter but would cost SSE so they would pass it on to you :-)

I had an issue a few weeks ago I rand a friend who works for Daisy and within 15 Mins was online again, now I know I’m lucky to have a contact but that's also the proof of the middle man.

Broadband speed

BB Speed is variable for Fibre / copper and fluxes between 48Mbps and 65Mbps FTTC 22 Meters from the Cab

Personal Note,

Great for the price you pay think my bill is £21 a month Inc line rental
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Worksop, Nottinghamshire SSE  
It took eight weeks for them to install BB, after many phone calls & promised dates I had about given up then hey presto my BB connected but they forgot to tell me!! They offered a little compensation but the the size of my mobile phone bill it doesn't do justice, my opinion don't bother, cheaper is not always the best
Littleborough SSE  
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SSE  
From day one speeds were terrible also the system keeps stalling and freezing .After numerous calls to SSE still no better and life is too short to keep running tests for them, talking to a telephone engineer who was working locally he tells me it is possibly the modem and even one SSE operator told me their modems are not the best.But no offer of a replacement modem in fact I have told them that even if offered ( which I have not been ) I do not want one,I will run the contract and good bye to SSE NEVER AGAIN.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon SSE  
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside SSE  
Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness SSE  
I suppose you get what you pay for but for once, customer service is exemplary.

The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Cheshire SSE  
SSE Ultra Slow! broadband

This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.

1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!

Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.

Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL

By By SEE time to get my life back!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds SSE  
I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltfleetby, Louth SSE  
UK based call centres are the sole reason I stuck with SSE.

Good internet speeds, terrible reliability. Constant drop outs for 1-2 minutes pretty much 2-3 times a day. Don't buy their lies either, this issue is with their broadband servers (or more specifically, the ones they hire/piggyback).
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Midlands SSE  
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE Leicestershire SSE  

Loading...

  • 300 reviews, showing page 5 of 8, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk