SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 362 customer ratings since 2020-06-17 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

441 Customer Reviews over 12 pages

  • Reviewer
    Location
    Hellifield, Skipton
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We just switched to SSE and this has been the worst decision ever, they say up to 7.5mbps but were actually receiving at the most i've tested 2mbps.
    Its shocking and now we are stuck in a contract with a terrible supplier.
    Thats what you get for a cheaper price. Avoid at all costs
  • Reviewer
    Location
    Henfield west sussex
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I switched from BT infinity to SSE £21 - 18 month offer. It just worked, no problems so far.
  • Reviewer
    Location
    Henley on Thames
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    After some difficulty with enabling the connection , SSE are as good as another provider, the customer service I found good.
    The initial difficulties seem to stem from the Open Reaches way of doing the connection, in a word POOR. SSE customer services were good and provide compensation for the finical costs incurred by the delay.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    SSE
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    I moved to SSE for price reasons and, on the basis that BT and Plusnet had previously provided good service, thought what could possibly go wrong? Well actually it goes wrong alot. Nearly everynight in fact between 6-11pm. It normally drops to 0.01mbps (that's not a typo!) which effectively means there is zero internet - its not even fast enough to complete the BT wholesale speed test. I've had multiple visits to investigate 'line faults' (as if line faults would happen only in peak times). Eventually they said they couldn't help with me. So I took them to the ombudsman who said hard luck on the basis that SSE state that they traffic manage. So if you have no requirement to use the internet in the evening then I highly recommend them. For everyone else, PLEASE STEER WELL CLEAR!!
  • Reviewer
    Location
    Hincklye
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A faultless move with everything done when expected or sooner with Broadband change over occurring seamlessly. Moved from TalkTalk and the improvement in every area is clear. Better service, better connection, better, more friendly and informative customer service. I am delighted and a lower charge as well!! I would recommend SSE Broadband without reservation!
  • Reviewer
    Location
    Holyhead
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from BT but was worried due to the ever age to poor reviews on here.
    The service and switchover was flawless and I am now receiving 70meg download speed from an advertised 72 meg.
    Don't believe the rubbish on here and to top it all off its £21 a month for my line rental, unlimited 72 meg broadband and calls.

    Say goodbye to the so called big names they are ripping you off to use the same lines.

    Note: I have not noticed or felt any traffic throttling during usage so unsure how it works as I have seen a lot of comments regarding this.
  • Reviewer
    Location
    Hook
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I switched from BT fibre to SSE because I was looking for a deal. SSE have a product which claims to allow you up to 17mbs for £26 a month. This would have worked out cheaper than my BT package. However,what you don't realise is that the claim to give you up to 17mbs only works if your own copper ADSL line can carry that speed. In my area, the copper line can only take up to 3mbs. In addition, the call charges are higher with SSE. So, my bills are fractionally lower but my speed has disappeared. I am now locked into an 18 month contract. Apparently I should have read the technical details of the package when I signed up online. I have raised this with SSE. No joy there. Basically all my own fault for not having a degree in telephone engineering. I won't be renewing with SSE of course. It's a scam offering a headline 'deal' and hiding the details. Unfair on the consumer for whom it is hard enough nowadays to navigate the minefield of financial and service products.
  • Reviewer
    Location
    Hook
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been with them for 6 months having been enticed by the price. My max speed to date has been 3Mbps. Had BT before with a top speed of 18Mbps. Very frustrating. In addition, the billing of calls makes my bill overall about the same. Have raised this with them twice using their online complaints form. Still yet to receive a reply. Onto the Ombudsman next. In short, only use SSE if you are desperate to save money but be warned that you get what you pay for.
  • Reviewer
    Location
    Horsham
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply.
  • Reviewer
    Location
    inverkeithing,fife
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Reviewer
    Location
    inverkeithing,fife
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Abselute nightmare! How can these people be allowed to run a company! Previous property, they took 2 weeks after 'Live Date' to actually connect us, promissed engeneers will turn up, they never do. Engeneers actually said SSE send them the wrong information. Move property a few weeks ago, again same story! Supported to conect on the 18th, after hours on the phone with a manager. The 18th comes, am told order was not put through, wait another week, complete an unbeliebvab1le waste of time!! DO NOT GO WITH SSE!!!!!!!!!!!
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Every night my speed gos down now tonight no internet at all this is 4th time in last 2 months think I need a new supplier
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid!!!
    It stops working without any reasons and you have zero options to solve it quickly.
    Customer service is available on work days only, but even though you should be ready for their solution to work in 3 days or so!!

    Avoid
    Avoid
    Avoid
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.

    Immediately after I finally got connected I started having issues with WiFi.

    Note: there are never more than 2 devices actively using the WiFi at any one time.

    Note: The speeds are good. Not great... but good.

    The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.

    Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".

    I'm sorry but it isn't.

    On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!

    My options are;

    Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.

    Thats what i was told by the SSE rep on the phone.

    Customer service - shocking!
  • Reviewer
    Location
    Iver Heath
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Upgraded in Jan 2021 but still speed and coverage really poor. On Zoom calls often we are closed out and range really poor - first floor reception in and out constantly - wish I’d gone back to BT
  • Reviewer
    Location
    Johnson
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The user name they sent with the package did not even work and we could not logon to the account to change or do anything on the first day.
    What a crap service on day 1.
    Might be worth going with a more reputable one as it seems their broadband service matches their rubbish energy services.
  • Reviewer
    Location
    Kent
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Easily THE WORST broadband service we have ever had! And we had broadband many years ago with v21 who practically conned us out of money with contract issues. I would have them back any day over this dismal excuse for a broadband service.
    Like other reviews, it started out ok. We signed up to the £21 fibre deal. Speeds were alright, with occasional drops, but we were told this was due to the broadband 'settling'. Well, 8 months, several emails, phone calls and letters later, it would appear that our broadband must still be 'settling'. Poor thing, feeling so unsettled!
    The customer service just kept telling us that we had too many devices connected to our router, which is why the signal was awful, devices would lose connection completely for minutes and the speed would reduce to minimal kbps. I tried to explain that we had the same number of devices with o2 (BEST home broadband provider we ever had), sky and plus net and we've never had this number of issues.
    Being a bit of an internet geek and doing lots of tests, I established that the router was dodgy, but they refused to agree with me or even try a new one or send out an engineer. Very poor indeed!!
    Unfortunately, we are stuck with this terrible service for quite a few months... but the sooner we can get out of it, the better!! Plus net or BT here we come!!
    I would avoid, but I understand that some people have had an excellent experience with SSE. I guess it's all down to luck of the draw!! Good luck people and long may we get a day when broadband is fast and free for everyone!!
  • Reviewer
    Location
    Kent
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I was with SSE on a great deal, after 14 months we moved out of temporary homeless accommodation to our new home. SSE "couldn't" move my package but I could start a new package exactly the same for over twice the price. Obviously I didn't want that. A couple of months later I get a red bill for the service they didn't cancel, I speak to another person who says it's all cleared up and not worry. Another 4 months later I receive another "unpaid" red bill for even more money, call the 0345 number and get to speak to another chap who was rude and dismissive of the companies faults trying to blame me for them keeping my account open who cannot find any details of my previous conversations on his system who has to then go find who I spoke to before to see what has and should have been done previously. Meanwhile my previously good for a slim credit rating has been obliterated to the point I no longer qualify for a sim only contract!
    These pirates need to be put out of business
  • Reviewer
    Location
    Kent
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Had issues for the length of the contract. Using an old Plusnet router helped but as soon as I have switched back to the SSE router I am having problems with internet dropping though the router shows no problem and being connected. Continuously unable to load a web page.
    Customer service are helpful but go through the same process every time meaning you are repeating previous checks and wasting your time. Not sure how many times I have taken the socket of the wall to do their checks for them as I have lost count.......
  • Reviewer
    Location
    Kent
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Reliability
      1 star
    Comments
    My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
  • Reviewer
    Location
    Kilmarnock
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
  • Reviewer
    Location
    KINGS LYNN
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very pleased with the Internet. Coutinuesly good connection and speed. Would recommend.
  • Reviewer
    Location
    Kingston
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible broadband service. Only stayed with SSE for not even 2 months and never managed to have good quality broadband. Once exiting the contract using the 60 days happiness guaranty, they still charged me the penalty for leaving them early, saying they would only guarantee good ethernet and not wifi. (in 2021!!! who uses ethernet anymore?) DO not recommend. Horrible experience and even worse customer service.
  • Reviewer
    Location
    Kingston
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose!
  • Reviewer
    Location
    kinson bournemouth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i have been with SSE broadband for 17 mouths TOP CLASS SERVICE
  • Reviewer
    Location
    kirkby in ashfield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i thought a review was justified to combat some negative reviews,many of which are simply down to online knowledge. Ive had the ultrafast fibre for over a year now (£21pm inc line rental) and its awesome ! now,lets talk a bit of 'tech' in laymans terms :) 1st,the router is poor,they even acknowledge this but it is free with free delivery. It works fine but the range is poor. Here you have 2 options,buy a router of your own or get a wifi booster ! Many have commented about throttling; this is done by many isp's at peak times,usually throttling streaming or certain types of downloads (torrents etc) , by getting yourself a vpn (virtual private network) you're much less likely to get throttling because the vpn makes the type of data you're using 'invisible' to the isp by encrypting it (a good vpn like cyberghost is only £30 a year for 5 devices). Do the above with your sse connection and you'll b hating when the contract ends because you wont get better value :)
  • Reviewer
    Location
    Klem
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I wrote first review of SSE Broadband on 22 October 2015 because my switch over was a disastrous, tedious and it took 6 working weeks all together.
    My contract was taken on the 18 September and Broadband started working finally after many phone calls to the customer services & many complaints on the 2nd November .
    I was without broadband for 5 and half weeks.
    On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call center told me that she would fail a complaint, because I was waiting 3 weeks.
    12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back. No one called me back, I had to spend another 30 min, waiting to be connected to the customer services. I wasn’t getting of the phone until I spoke to the supervisor with assurances.
    They use BT engineers, so they depend on their scheduling of repairs – another delay.
    After BT engineer repaired the physical fault on the line, I waited another week for the router to arrive and for the broadband to go live.
    First week broadband speed was very low - on average it was between 4,6 Mb download speed up to 5,4 Mb. The contract is for 17 Mb download speed, I was explained that first week is stabilising period, and that in reality in the future I will be receiving between 5 and 8 Mb depending on my area. Today is 22nd November and speed is 10,8 Mb. I had 3 days last week of speeds between 1,8 and 2,5Mb but this resolved itself without having to contact SSE Broadband customer services.
    The advantages are: call centers are 0800 number, staff is polite and well trained, very good deal for broadband and phone rental.
    Disadvantages: incredibly long and troublesome change-over, call centres closed on Sundays, phone line Service Charge and Access charge, details below***

    If you want to spare yourself agony of waiting TO COMPLETE THE SWITCH OVER from your old broadband supplier, call SSE as soon as your phone line is connected and check on your order status. Call every day – is my advice.

    ***Depending on the package you choose 0845 & 0870 calls are either inclusive up to 70 minutes during the same inclusive periods as your call package or are charged :
    Unbundled Tariff Numbers beginning with 084, 087, 09 and 118 are charged as the sum of two elements: a ’Service Charge’ and an ’Access Charge’. The ’Service Charge’ is as published by the business being called while the ’Access Charge’ is 6.9p per minute. 0845 and 0870 calls remain non-chargeable (no Access Charge or Service Charge will apply) for the first 70 minutes,
    for the relevant periods of your calls package and calls to these type of numbers will not be subject to a set-up fee.
    When not inclusive in the package, 0845 calls cost a maximum of 13.90p for a one minute call and 0870 calls cost a maximum of 19.90p for a one minute call for all these packages.
  • Reviewer
    Location
    Knutsford Wa16
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left
  • Reviewer
    Location
    Lancashire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    10/10
    I left Plusnet three months into an eighteen month contract, it was that bad they let me leave completely penalty free!
    Was very dubious but signed up with SSE anyway, purley as it was on a rolling one month contract anyway.
    Great decision!
    Started off with the same issue I had with plusnet for three months, constantly dropping connection.
    One call to SSE and it was completely fixed in 48 hours.
    I spent hours and hours on the phone to plusnet, at least 15 calls, minimum of 10 live Web chats, and a huge in depth plusnet forum discussion and they couldn't resolve it.
    Also even though their guaranteed minimum download speed was 8Meg lower than what everyone else quoted I'm actually getting an extra 6Meg download than I was with plusnet and talktalk before.
    Very happy.
  • Reviewer
    Location
    Lancashire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.

    Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.

    Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.

    I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.

    So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
  • Reviewer
    Location
    lancashire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
  • Reviewer
    Location
    Lancashire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from BT Infinity to SSE BB and Phone package at half the cost. Everything has gone great from the outset. Connected today and very easy to set up. Lot quicker than BT Early days but very happy so far.
  • Reviewer
    Location
    Lancaster
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Due to transfer to SSE on 27 the December but still no connection ( 18th January ). Long waits on phone - 45 mins to an hour. No proper explanations or time frame for start of service. Utterly dire . Avoid at all costs . Back to Vodafone for me .
  • Reviewer
    Location
    Landrake Cornwall
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
  • Reviewer
    Location
    Leatherhead
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
  • Reviewer
    Location
    Leeds
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
  • Reviewer
    Location
    Leeds
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SSE Ultra Slow! broadband

    This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.

    1) They customer service when you and if you actually get through is 0
    2) They Promise to call you back for which I have had 8 no call backs
    3) Half the Broadband staff know nothing at the very best about their service!
    4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
    5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!

    Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.

    Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL

    By By SEE time to get my life back!
  • Reviewer
    Location
    Leicester
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Confused to read all these bad reviews only problem I had was the router not being delivered on time other than that the internet has been perfect not slow at all...can watch netflix amazon prime etc. with ease and not that expensive per month

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