SSE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2018-03-24 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

300 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
I am in the process of transferring my SSE Broadband & Phone number to a new address and SSE have been worse than useless. Despite being very clear about the dates that we require Broadband, they have booked it for a month late - August instead of July. This will kill my business and seriously disrupt my family and social life. I am now trying to get them to sort the issue out, but there is no urgency whatsoever. I can see that I will probably have to cancel my contract and find a better provider, putting me back at the mercy of BT Openreach too, but its will still be quicker and probably less frustrating than dealing with SSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Twickenham SSE  
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Colnbrook SSE  
Since I signed up the internet has been very slow. For me to reach a customer service adviser takes me at least 20mins wait. Today the internet is completely dead - red lights no green lights - and waited another 20mins on the phone to speak to a member of staff who booked an engineer to try to resolve this problem for Wednesday only. SSE is the wrost internet provider I ever had! Don’t signup for it. You’re going to waste time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Went for the fibre (to the cabinet) option with adsl delivery to the house. Openreach engineer turned up as booked, albeit an hour late. But certainly knew what he was doing and had me up and running an hour later. Had it a week. Impressed with speed - 36 MB download, 10MB upload as measured with speedtest.net. Seems very reliable. Very happy right now.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newbury SSE  
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen SSE  
Service can be slow sometimes and drop out at others. Calling customer services is too painful and they do not call you back as promised.
My main gripe however is that when your contract is at an end they do not warn you at all. They simply double the cost of your bill & take the direct debit. The call centre are not interested in complaints - they admit they do this and are sorry you are unhappy!
Devious company - would not recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London SSE  
If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
lancashire SSE  
I am just coming to the end of my 18 months contract and it has been extraordinarily cheap for me. Superfast broadband, phone line, international calls to selected destinations - all for £24.00. I joined during their promotion when their services were apparently not up to scratch. As for the last 18 months have been a dream. I had very slow speed after 2 months, contacted them, did a few online speed checks, sent the results to them, engineer sent in within 48 hours. Problems resolved and it has been a dream dealing with them. I won’t hesitate recommending them to anyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Welling SSE  
Total pants was installed on 23rd may took 5 mins great 27th of april goes off called up get pushed from one person to another lies saying was cancelled left no service awaiting a re install Dont go with total bunch of idiots worst provider there is stay clear off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Westcliff essex SSE  
SSE is cheap, has a 1 month contract and the customer service is OK inasmuch as they answer the phone fairly quickly and speak English. However, I have had recurring technical problems, the computer disconnecting from the server even though the signal is strong, dropouts when it is connected, and most of the time a broadband speed of around 0.5Mb - rather less than the "up to 17Mb" promised. SSE customer services seem to be just guessing at the cause, replacing a cable or a filter, blaming it on the line etc. all to no avail. Out of sheer frustration I am now on the verge of moving to another supplier.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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