SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 413 customer ratings since 2019-02-28 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

368 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Perth SSE  
1st day broadband, had to call sse yesterday waited 25 mins to talk to someone. Had to call again today waited 25 minutes to be told i would have to wait in a q to talk to an engineer, after complaining i was told the engineer would call me back. Sure enough within an hour i got called back,I answered phone a robot voice told me what a valued customer I was then put me on the end of a q, waited a little while and gave up. I have just left post office, after 18 month cost went from £18 to £27.50 so changed but post office answered my calls within minutes i would recommend to anybody. Sse absolutely useless.
Rothesay SSE  
The whole service is crap.
Internet has to be the worst I have ever even seen
Customer service is rubbish as they just palm you off with excuses
Grantham SSE  
AVOID!!!!
Absolute shambles of a company. Signed up to their 'Fixed and fibre' package, which was to include energy supply (electric and gas) as well as broadband. The energy tariff wasn't the cheapest available to me, but with the discounted broadband price it worked out pretty well. However I have now come to realise this was all too good to be true. I have now been waiting around 3 months for my broadband to 'go live'. This includes multiple visits from engineers and hours on hold on the phone to multiple people repeating the same story over and over and over. Every time I call they say 'we need an engineer sent out', then the engineer comes out and tells me everything is fine and tests it to make sure. Then I have to go back to SSE and repeat the whole cycle again. I am now currently on my 4th or 5th 'Go live' date with yet again no broadband. I could of went with another company and had internet in my property by now. I would warn anyone considering SSE as supplier to stay well clear. Not worth the hassle!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen SSE  
SSE try to be helpful but speed is dreadful. Was better off with Plusnet but they put their price up too much which made me change.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex SSE  
Couldn’t ask for better customer service. There were problems, which were down to the wholesalers, Daisy, and I had to wait 2 weeks past my connection date, but this would have happened with whoever I went with. The difference was whenever I called SSE they were lovely. They gave me £5 off the first month for the inconvenience and I didn’t pay a penny till it was sorted. The connection is great, once the 2 week testing period was over and although I chose the standard broadband, not fibre, it has been perfect, even when watching YouTube and BBC iPlayer in a town house, the coverage is brilliant. I highly recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset SSE  
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do".
I can deal with disappointing wait times but to not even phone, email, text me to say these massive delays are coming, unreal.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Oban SSE  
worst broadband ever
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen (Scotland) SSE  
SSE - the worst experience I ever had. I was attracted to the low monthly cost, about 20 quid. However, the consistent signal drop for 30 sec to 1 minute renders Netflix and Amazon useless. I experience that loss of signal when banking on-line!
I spoke to them, they gave me a pep talk about "you live in a congested area " and nothing else happened. Well guess what SSE? The traffic will only continue to grow. I feel like they are still in the nineties.
Imagine watching GOT and the fly of the dragons are frozen ... Relaunch Netflux ... Go back to "Resume" ... :))) pretty cool eh?
My advice to everyone reading this: avoid SSE broadband like a plague.
Horrible.
They are either a bunch of incompetents or a bunch of cheap corporate mongers practicing "traffic management". Pay up a tenner more for anyone out there and have proper internet, proper service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hackbridge SSE  
The broadband keeps on cutting out. Also very slow speeds.
Had Sky before and wish I had stayed with SKY. Huge mistake to get SSE. AVOID
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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