SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 414 customer ratings since 2018-11-19 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

341 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
If you want a company that charge you for months after you cancel, don't refund you and then charge you an 'exit fee', this company is the best for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK SSE  
So I joined SSE 15 months ago on a 24 month half price fibre deal with 80mbps fibre. I had a bad few months with very slow download speeds of 0.2mbps after 4 each day till midnight.

I labor d with it for a year until I found out I could get off the contract after 12 months for 30 quid. I paid the money because daisy heavily speed limits certain traffic at peak times rendering the internet unusuable. Facebook videos don't work. Direct downloads e.g pz4 updates don't work. Anything other than web sites and Amazon prime works. I'm leaving tomorrow thankfully. Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Cheltenham SSE  
The customer service team were all lovely and tried very hard to sort out initial problems when we swapped to them
They were patient ,kind and always rang back at promised time .very pleased ,super company!thankyou Sse
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
south staffs SSE  
I had moved and booked a broadband connection £21.00 per 76meg ultra-fast with SSE and I was told that I need to wait 14 days cooling of period. Now hence I have just signed up and have no equipment of SSE within my property,(can see how that one works)after the cooling period had passed and had no confirmation on the go live date.
After lots of phone calls to SSE and told so many stories.

First story" we would have to wait again for the order to process and we will receive confirmation within 7 days."

Second Story" After contacting SSE after we had no contact with SSE, we was told that its in hand and we will get a call from customer services."

Three Story" We had to chase Up SSE and was told that we will have to apply again, the worst thing was we was sent a contact from SSE to hear the deal we had is not available and we need a new tariff. We asked why is it SSE trying to change the contract,due to SSE have stopped the Tariff we was sold."

Four Story"We was told that it will up and running within 7 days and will receive the equipment."

Five Story" The Kit had arrived and was plugged in tested and no internet."

December came and gone and still had no Internet.
So we had promises made and nothing was going to plan.
I find the company are lacking communications skills and rather miss leading.
The company seems to be run by Muppets and I have contacted on numerous concussions and to be lied too.
The left hand don't know what the right hand is doing.
I would not Trust this company due to the misconceptions.
A company of such a size and the CEO DON'T care what is going on within the company.
CEO don't care as long as he gets paid for such a sub standard service.
Great Britain is not great any more with companies like this and Muppets in control.
Do Not Use Company It will cost you and turn you grey.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire SSE  
I switched to SSE primarily for the excellent deal and fast speeds. Initially was good but then intermittent. SSE were excellent - problem ended up being an open reach issue but all in all had 4 engineers out. SSE regularly updated me and if the person dealing with my case was on days off she handed it to a colleague. In a previous property I have had broadband through plusnet ( who made me cry) and sky and there is no doubt that the customer service at SSE is second to non. I now have an excellent phone and broadband connection and have nothing but praise for SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle SSE  
SSE for just over 6 months now -
6 openreach engineers visits of which some were brilliant while the others I can only describe as ignorant and negligent.
Using the Wi-Fi on the tecchnicolour router showed absolutely useless wi-fi range and did not find a guest network which was fixed by replacing with an Asus router.
The broadband speed was silly slow each evening at the start so I accepted a different connection - This provided a dynamic IP Address which enabled much better speeds by rebooting to get different links which turned out to be in different parts of the country. This left an inconsistent service which is not ideal.
Next was switched back to a fixed IP and a static route which was not supplied thro' BT exchange equipment causing further issues local to me <> They were then thanked for their efforts and in response to this they make an instant free termination of the contract.
Then was explained that SSE had not expected such a high take-up of the broadband so they had and were in process of extending the capacity which they bought/used and that they would switch the local equipment route back to BT and would appreciate my feedback once this had been completed.

AFTER 6 weeks
End result - Not using their router and achieving 55>60 download and 14>15 upload.

Pro's <> Very good price
Con's <> Can be over 3 hours to get thro' on the phone and Calls back are not always made.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Norfolk UK SSE  
I'll be honest, it was a leap of blind faith switching to SSE given the hate seen online but I'm very glad I did.

D/L ~50MBps pretty constant 24/7, certainly no buffering horror stories that I've seen elsewhere, U/L ~13MBps, decent.

£30 a month cheaper than my Virgin service with comparable upload speed, no frills, no unnecessary bells or whistles (don't think I even got an email but that's not a problem), just a good solid consistent internet service.

All set up within a few weeks (inc. engineer visit) of ordering, customer helpline answered promptly and always helpful when needed, really had 0 issues.

Props to SSE, recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
peterborough SSE  
We were due to be connected on 30th November and now 13 days later we still have no broadband. Shocking customer service. Will be switching as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
County Durham SSE  
I moved from Immediately, which was a great service but became too expensive at £37 per month. I received the router and plugged it in the same as my Plusnet box through the openreach box. My speeds varied drastically and I wasn't at all happy. I found out I could miss out the openreach box and connect the fibre phoneline direct into the sse technicolour box by setting it up for VSL. Immediately saw a big improvement in speed and am now happier with SSE
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Brighton SSE  
Have been with SSE less than a month, So far had a whole week with no internet at all, SSE then had an engineer sent over, who fixed it straight away. However broadband speed between about 17:00 until about 22:00 makes it almost unuseable. We have 2 phones and 2 computers connected to it in the house, but even if we switch wireless off on everything but one device, it is still so slow that you can rarely watch a video without constant bufferring. Not what I expected from 'ultra fast fibre broadband'
The customer service I have received from them, has been brilliant thus far, certainly can't fault that in anyway.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Cornwall SSE  
Day 1 - connected phone 1st thing - broadband connected by 6pm. Router setup easy:- admin and admin for access to router
all wifi working no problems speed 34Mbps so far - paid for 68 but this is fine for me. Much better than EE which was 0-3 in a constant cycle. So far, so good.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Epsom SSE  
Had to take advantage of the free SSE super fast broadband. Switched from BT Infinity.
Router arrived about 10 days before connection day.
Connection day today and followed simple set up guide.
Router connected fine to all devices in the house.
I have a problem with Sky Q On Demand services but I had the very same problem with BT so the problem probably lies with the Sky Q set up.
Download speeds averaging around 24
Upload speeds averaging around 11

The above are about 30% better than what I had previously been getting with BT.

Overall - so far, so good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex SSE  
Switched to SSE superfast (39Mb) fibre just over a month ago after suffering appalling speeds (less than 100kb on peak) and zero customer service from Post Office Broadband. Nearly 18 months of trying to get them to look properly at the problem resulted in no change, hence the switch.

I was a little apprehensive given some of the poor reviews that SSE have got in the past but, at £21 p/m for fibre + phone + anytime calls it seemed worth a punt - they could hardly be worse than the Post Office!

The router arrived in plenty of time for the switch date and, by the time we got up the phone had switched but no broadband. The fibre finally went live at around 4:30pm on the date we'd been given which seems ok seeing as we were switching from copper to fibre. No engineers visit was needed, we just plugged in and waited for it to connect. Couldn't have been easier!

Since then we've had consistent speeds of between 36Mb and 38Mb as measured by testmy.net during peak and off peak hours, with average download at 36.8Mb/s. Uploads are pretty consistent in the 6 - 7 Mb range, which is plenty for our needs.

We don't use Netflix or catch-up TV but on video streaming from youtube and a couple of less known film sites we've had no trouble at all with two devices streaming simultaneously in different rooms at the same time as browsing. In fact, running a speed test while also streaming 2 480p videos still gives consistent 30Mb+ results, so plenty of safety margin.

One thing we have found is that none of our devices can handle 720p HD reliably - the connection is faster than our aging laptops can get the picture onto the screen!

It's still early days but, so far, SSE have more than delivered on what we'd hoped consistently and without fail.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ty Croes SSE  
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
SKELMERSDALE SSE  
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ENFIELD SSE  
Called up on the 14th to take advantage of the free broadband offer. Was told someone will call me back later to give me the offer and take it further. No calls a week later. Phoned them up and found out there was no record of my call and will not honour the deal. Avoid...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes SSE  
Don't bother. Signed up for the deal in mid October and still wasn't connected 5 weeks later! Customer service takes an age to get through to, very pleasant when you finally succeed, but couldn't give a time scale when problems would be rectified by. I'll be leaving as soon as possible.
Lincs SSE  
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
St Albans SSE  
Today is the first day of my broadband with SSE. Am I impressed? Definitely not! Did they tell me that they did not supply an email service? No. Did they tell me that they don't answer their customer services line within a reasonable time? No. Here I am on day one, waiting for customer services to answer the phone. It is now 7.10 p.m. and I have been waiting since 6.10 p.m. and listening to music and a prerecorded voice saying 'Thank you for your patience, your call will be answered as s soon as possible.' BEWARE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Gloucester SSE  
Documentation/info provided before sign up is misleading and in part contradictory. Customer service rubbish. Waited 30 mins without being connected to advisor and all I heard was "thank you for your patience" until my patience ran out. This is on an 0345 number which I only get 60 mins free per call. If they ever answer, I would probably have to end the call or risk being charged. And this is before even signing up.
London SSE  
Was satisfied at first but had to contact SSE about dropping diwnload speeds. Seemed to respond for a few months until everything crashed. Now have no landline connection and download speeds of less than 1Mbps. SSE are not responding.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Devon SSE  
I was already on Fibre broadband so all SSE had to do was organise a changeover to their service, and they managed that ok. However, there was incomplete information in their "welcome pack" - Router login in password and how to get their antivirus software which I had thought was inclusive. So I emailed their customer services and had an acknowledgement, but no answer over 5 days so emailed customer services again, who this time asked for more information- before completely ignoring me again. Hence in 11 days I have had no answer to my simple questions!
I guess I now have to stop my direct debit and put them in breach of contract, but it wouldnt be so difficult if OFCOM did their job properly and actually regulated such internet service providers!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Minster Lovell SSE  
Router arrived well ahead of switchover and after the pre-warned 10 minute wait to get it to activate, all was well. Internet speed currently the same as the old BT Infinity router, being out in the sticks I didn't expect anything amazing. Few issues setting up wired network devices, but after changing things about with IP addresses it all settled and the speed is comparable to the much more expensive BT Infinity 1
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
West Scotland SSE  
Switched from BT to SSE and halved our bill. We switched at the end of September and all has been well. We get 70+mbps regularly, on iPad and iPhone, but lower on laptop on wifi. The only thing we had to do was to buy a wifi booster for the sitting room, but that was paid for from the savings on our bill. we only contacted SSE once and had no problems with CS. Overall we're happy. We have fibre here in superfast Cornwall.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cornwall SSE  
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    1 star
bedlington SSE  
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton SSE  
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon SSE  
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales SSE  
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SSE  
Totally mis-sold on speed. They dont care. You cant cancel as they wait 14 days to even set it up. Cancellation costs more that the product. Can't even watch Netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester SSE  
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne SSE  
Very unreliable, ok at times , but so very bad at others. Andn if you want to do something online you really dont want to wait until its ok to do it. Also slow and a lot of buffering. NO from me, wont recomend and wont renew, will leave for a more reliable service asap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
DUMFRIES SSE  
I have the worse experience ever to change to sse.I am disappointed by the customer service. My phone and broadband stopped working in had to call from my phone on 0345 numbers I was online for 2 hours waited but no luck so I gave up.WON'T RECOMMEND TO ANYONE. THIRD CLASS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne SSE  
Started of great but 2 months in and countless phone call to complain about the speed of the broadband I am wishing I had stayed with BT. Waste of time to try and cancel they will not let you even if you are not getting what you paid for. I am on a 18 month contract and now counting the days till I can get watching catch up tv when I want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ayr SSE  
The WORST broadband experience ever. I had a persistent fault on my connection that SSE were completely incapable of dealing with. Customer services were CLUELESS, wait times were anywhere from 1 to 2 hours to speak to anyone. They NEVER called back when they said they would. Completely INCOMPETENT! Don't do it. If you do and you have a problem then good luck.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire SSE  
There's a lot of bad postings about SSE Broadband so I will add my 10 pence so far with a caveat that performance may vary for others.

SSE are a new broadband entrant using Daisy wholesale to provide their service. I'm not that confident they are the best when it comes round to knowing the technicalities and issues with providing a reliable service. I signed up for their Superfast fibre broadband service with maximum expected speed limited by my short copper line to the fibre box of 70-74 Mb/S. I was happy with that promise if it could be met 'most of the time' even though by Ofcom definition, it is probably Ultrafast, but that is my max line speed.

I've been struggling with low download speeds for a while at half the expected speed on tests and actual file downloads miserably slow and worse than ADSL! If you complain, SSE want you to do BT Wholesale speed tests. That seemed reasonable but in my case I was getting really strange results. I also used the ThinkBroadband tests which I think are representative.

It's a pretty techi subject but my first tests were done on a high end WIN7-64 PC. I repeated the same download tests on an old XP box and got much better figures. The problem of slow download speeds can be settings in your PC not the ISP and from what I've read is more likely with WIN7 and older.

Now I've fixed both PC's my SSE download speeds on both are 72-74Mb/s and a 50 Mb file is downloading at 4Mb/S. SSE did not change anything!

Before you complain or post your anger, I'd suggest borrowing a newish PC or laptop if you are running an older Windows PC. Of course you should also connect your test pc directly to their router and reboot both before testing. You should also disable your AV, firewall and other stuff that might slow the test down.
Hampshire SSE  
After researching SSE as a provider by asking 6 specific questions 3 months use has shown that 3 of 4 essential answers were wrong. - Use own router > Yes (but NOT if you report any faults when support is then refused).
Is traffic management expected to have any visible effects? Unlikely! (Virtually unusable every evening speed down >3 and up >2.
Was sold 76mbps down BUT local line and exchange will not support more than 40 down - not a price issue as broadband is free but I would expect accurate information after providing tel. no & postcode.
SSE added extras which were not requested and increased bill until these were cancelled.
The simple summary is - Cheap YES - not usable during peak loads - that's every evening here.
Totally incorrect information as to reason for Openreach engineer visits.
9 different customer service contacts in less than 2 months which required repeated explanation of action so far and detail of fault(s) reported.
Supplied router, if it arrives, has rubbish Wifi and no guest network which can be disastrous if you have children or visitors.
SSE should stick to power supply!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk UK SSE  
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Northumberland SSE  
Switched to SSE from BT as it was less than half the price for Ultra fast fibre.
Very disappointed!
Speed tests show that I'm getting between 30 -38 MBS, but it can't even stream an HD movie.
What is the point in advertising these fast speeds if it's useless. It appears SSE throttle the hell out of the bandwidth.
I phoned their customer services who say they'll sort the problem and call back, they never do.
So nearly 2 months in, they've delayed so much that I'm past my cooling off period and will now undoubtedly have a major battle to get away from the 18 month contract, which is not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cornwall SSE  
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...

Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.

Ping is fine and reasonably constant at around 8-20ms.

Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.

However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".

I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.

I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Northamptonshire SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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