SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 448 customer ratings since 2018-07-19 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

320 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Having been with SSE for 3 years, I was disappointed to note that my monthly charge had increased without any notification when the contract had lapsed after 2 years. On contacting the Customer Service Team via email with my complaint, it was dealt with in a very professional manner & within 4 working days. They promptly transferred me to a better deal & gave me a small financial credit for my troubles. I am happy to say, this was a very easy complaint to sort & dealt with very efficiently. I continue to be an SSE Broadband & Phone customer.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Halifax SSE  
Ok. So i signed up with SSE about 3 years ago (on 18month plan) when the area first became fibre enabled and my existing supplier didnt provide a fibre service. They had a crazy deal on where it was free for the first 6 months.

Ridiculously - they didnt request the fibre connection from BT until the day they took over my line - basically leaving me without internet for a month while I awaited connecting.

However, since then I have had good reliable service. Speed is constantly above 30mb. There was a month where the speeds really dropped off to the extent even a youtube video would buffer and I was barely getting 1mb when I tested - however I emailed and they did some tests and resolved the issue pretty swiftly to be fair.

Since then - aside from (literally a couple of times) where I have just needed to reset the router, I have had no problems at all with the service.

We are moving house in about a month though now so have found myself here looking to see what deals there are and have realised that having been out of contract for a while we are probably overpaying. I suppose given my last experience switching to them has made me nervous about changing again for fear of being left internetless for a month.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Dorset SSE  
Had lots of problems, so they sent an engineer still had problems, they refused to send out a router as they sent one to start with. The router i first got was probably ok it was the phone socket that needed to be replaced. they sent me out a faulty replacement router. Spoke to a very unhelpful manager who refused to send me another router even after i promised to send it or the other one back. She said no as it would cost money to send it out. A whole £4.99 utter joke. many emails and calls, just to be fobbed off.its disgusting how they treat people just because they dont bother to test the routers that are old tec, never again will i have anything from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
ABERDEEN SSE  
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
  • Satisfaction
    1 star
  • Reliability
    1 star
Kent SSE  
The fundamental problem with SSE is that their routers cannot provide the speeds they quote without freezing.

The moment your internet speed (i.e. data/time) reaches a certain point, the router will freeze and you will need to restart your device's connection.

This means that for most video streaming services, the video will pause and you will need to restart your internet connection, refresh the video page, and then skip to where you left off.

Likewise, if you are downloading a file via a browser, it will most likely disconnect (thus cancelling the download) within 20 seconds.

I went with SSE for their high speed in my area (~90), and their one month contract. They do provide the speed they advertise, and I've had no issue cancelling my contract.

However, I would never ever recommend SSE to anyone till the company gets off its backside and fixes its hardware issue. I would rather pay more for a slower speed than deal with this frustration again.

Stay far away.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
London SSE  
It really astounds me how in this day people still blame their slow speeds on the supplier.

The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.

Regardless of what company you are supplied by, all use a BT Openreach line.

People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.

SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!

People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland SSE  
Do not trust these absolute thieves. They DOUBLED my broadband bill and when I noticed 4 months later they told me they were at liberty to increase the rate without notifying me. They said that had I gone and logged into their system I would have seen a notification there that they were doubling my bill. But they didn't e-mail me or send me a letter - they just expected me to log in each month to check they hadn't arbitrarily doubled my bill. Cancelled and moving supplier. Oh and also when I signed up to them in the first place they told my old supplier to cancel my contract but then SSE forgot to connect me to their system, so the first month with SSE I had no broadband at all. Steer well clear. There's a reason they have such dismal reviews.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London SSE  
Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.

Immediately after I finally got connected I started having issues with WiFi.

Note: there are never more than 2 devices actively using the WiFi at any one time.

Note: The speeds are good. Not great... but good.

The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.

Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".

I'm sorry but it isn't.

On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!

My options are;

Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.

Thats what i was told by the SSE rep on the phone.

Customer service - shocking!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Inverness SSE  
I am very pleased that I didn’t read the reviews before I signed up, I was with plusnet prior to changing to sse, the service was crap and was ages getting a decent signal.
Since joining sse which is about 6 months been extremely satisfied. I had to call help line today as could log in to access antivirus, The lady I spoke to was very helpful (uk call centre ) and nothing to much trouble. Well done SSE
  • Satisfaction
    5 stars
North lincs SSE  
We had limited choice of broadband provider as we're renting temporarily and didn't want to be tied into a yearly contract. SSE offer a monthly contract so despite a lot of bad reviews we went ahead and we were impressed right from the start. Customer service has a call back service so we don't have to hold on forever (and they really do call back!) and the advisers are friendly and helpful. We were connected earlier than expected which was great and we've been using it for over a month now with no problems. When we move to our permanent home, we're considering SSE for a longer term contract. Highly recommended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Drumnadrochit SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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