SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.3 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 413 customer ratings since 2018-11-12 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

339 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
The broadband keeps on cutting out. Also very slow speeds.
Had Sky before and wish I had stayed with SKY. Huge mistake to get SSE. AVOID
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London SSE  
I had SSE broadband for about 4 or 5 weeks and speed seemed ok but noticed in the mornings I had sometimes dropped the connection. Then after about 7 weeks it began to get annoying. This never used to happen on Sky, plusnet, talk talk, all of which I had used successfully, especially Sky. Phoned customerservices and spoke to a very attentive Lucy who tried various things and I seemed to have a stable and fast connection for couple of days. Then it started dropping again. Lucy in the meantime recalled me as promised to check progress. It was acknowledged something was wrong and SSE arranged for Openreach to come and check my line out. They found no fault, but did update master socket. But low and behold I have had continuous service ever since. Lucy called me back again as promised to check progress and arrange for outage credit. All in all very happy, and fair dues, customer service very attentive.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Alnwick, Northumberland SSE  
RE what Greg Forrest, Consett, SSE 2019-05-11

This you wrote I have a few times and worse it seems this is the way SSE do business. They must be trained to do it this way.

'The Part of your post I refer to'

When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!

But you should know even when take a contract with them on the sales line. You ask something and in conversation ask something else they will over talk you in louder voice to drown what you ask until they finish talking. They always want and need to be the alpha it seems. Not that your competing why should you when you can end the call and get another provider. That is unless you have already signed up.

Do they also still talk through the whole contract which can take upto 2 hours to do. No other service does that and you don't listen either so what is the point. They go on and on and on bla bla f'ing bla yawn zzz !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
1 SSE  
Having just paid £96 to exit my contract early, I can attest to the fact that SSE broadband is not fit for purpose. By their own admission, I've never managed to get more than 8mpbs and I live in inner city Birmingham, so I can only imagine what it's like if you live in a rural area. Uploading anything is impossible, streaming is woeful and trying to use Skype or facetime is completely futile. It is simply not fit for purpose. Don't waste your money, go elsewhere. This from somebody who's decided to pay an exit fee in order to be rid of this cheap, shoddy, laughable service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham SSE  
I've been with SSE broadband for over 12 months and have been delighted. Never had a problem and over 30Mbps on their fibre system. Recently moved house and was particularly impressed. The changeover day between properties was agreed and come the day, I moved the router to the new property, turned on and there it was! No engineer required and well impressed. Would highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newbury SSE  
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Stratford-upon-Avon SSE  
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service.
What more could you ask for?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton SSE  
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aberdeen SSE  
Utter rubbish.

There is a lot of network throttling during peak times, and of course peak times are essentially any time OTHER THAN 9-5, when everyone is at work - meaning you are ALWAYS throttled during any normal time of day - think abysmal streaming speeds, piss poor download speeds and shocking connection stability - online gaming is just a nightmare.

The 'Technicolour' router is the biggest pile of garbage on the market, whoever in SSE thought this was a good product to give to customers must have been swung full force at a wall as a baby. The connection strength is non-existent, I have zero/one bar (effectively no usable connection) in my bedroom, which is no more than 4m from the router, through two walls (only one structural). The router will also randomly drop out for absolutely no reason.

I only chose SSE as they were the only provider to offer a 1-month rolling, and since I get my electricity with SSE I got a decent discount. If you are not limited by needing a 1-month rolling period, DO NOT GET SSE - you will experience nothing but misery when dealing with anything internet related. If you absolutely must use SSE (for whatever ungodly reason), invest in an aftermarket router, probably something by Netgear - and use the Technicolour P.O.S as a modem only.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Derby SSE  
To anybody thinking about joining SSE broadband have a read of this and you will never consider using them again.

Nothing but problems ever since i ordered from them. Next door neighbours phone line was changed to SSE instead of my own line , took them 2-3 months to figure out what had even went wrong and finally get connected even after i had mentioned to them what the problem could be the adsvisor knew better than me and said the engineer would sort it out. Engineer never arrived twice , he turned up at the house the first time and said that he knocked and there was no answer so he left , i was told i would be provided with photographic evidence that he actually arrived at the right door but this was never provided , the second time he was given my mobile number to call me when he was outside but once again never called and just left. 2 days taken off work for nothing , not that anyone from SSE cared.

The next issue was my connection going on and off consistently about 20-30 times a day ruining whatever work i had to complete that day aswell as games and music i had been watching. For some reason i was advised to call the faults line 12 midnight by an advisor , when i rang up the automated line said i was in a Q to hold on and that my call would be dealt with very shortly , i waited on the line all night expecting for someone to answer and sort my connection out but nothing. The automated line told me to wait in the Q for an advisor even though the line was infact closed and nobody was there until 6am , another £20 vodafone goodybag wasted based on an SSE advisors advice.

Obviously a complaint had already been made by this point and next up was the manager dealing with the complaint Rachel from SSE. On initial contact she told me everything would be investigated properly and compensated accordingly. A previous advisor mentioned something to do with a connection fee of £60 being added to the bill as a engineer had to visit .When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Consett SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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