SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 447 customer ratings since 2018-07-21 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

320 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Avoid Sse at all costs for broadband. They cancelled my bt and gave me a live date. Put me online for two days then it went down. Phoned them to ask what was wrong. They said they put me on a temporary connection because my house wasn't routed for broadband. They promised to phone me back to give me a new live date. No phone call. Phoned them about 20 times and keep getting told lies. Still no broadband. I got a huge bill from Vodafone due to data usage so they offered me £20 which doesn't come close to the Vodafone bill. They say it will come on this Tuesday. Not holding my breath. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portree SSE  
UK based call centres are the sole reason I stuck with SSE.

Good internet speeds, terrible reliability. Constant drop outs for 1-2 minutes pretty much 2-3 times a day. Don't buy their lies either, this issue is with their broadband servers (or more specifically, the ones they hire/piggyback).
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Midlands SSE  
I am with them for a year now and so far I am very happy. As an SSE customer, I've got a very good deal on fast broadband with a fixed monthly payment for 3 years. So I can have peace of mind and not stressing out and fighting for a good deal every year like I was with previous providers.
A few days ago, I had some problems with my broadband, and I was nicely surprised how easy it was to get in touch with the correct department. They were very polite, helpful and sorted out my internet connection very fast. I hope they will stay responsible as they are now, so they can gain more satisfied customers like me.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Norwich SSE  
Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
Was told to wait until next week
Avoid by all cost
They run threw bt’s network anyway so cut out the middle man
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Shifnal SSE  
I cannot comment on the broadband as SSE have failed to provide a service although it was supposed to be up and running on FebruarY 15TH. Our previous provider therefore shut down broadband and telephone on 14th. As a result we had no landline for 16 hours and have now been told our broadband will become available on Wednesday 27th.. I could go on about the number of calls I have had to make and the reasons I have been given for the poor service but the lack of service has impacted on work,communication and has been costly in terms of phone calls and searching for wifi devices and has caused quite a lot of stress. I find customer service polite and helpful but in the end SSE failed to provide the service we signed up to. This has not happened before with previous suppliers and therefore is very disappointing and not good enough.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Gullane SSE  
Just awful. When I was switching broadband I thought id give SSE a try. BIG mistake. The broadband is literally unusable. Cant even load basic social media stories. Stream youtube/prime or netflix without problems. Drops out throughout the day even under light use and frequently disconnects, despite being a one person household. Well done SSE probably the worst broadband ive ever experienced. Avoid like the plague. Luckily I managed to leave under the 60 day happiness guarantee. Still a waste of time none the less.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Taunton SSE  
The best WiFi I’ve had. And I’ve had most company’s over the years. I’ve literally never had an issue. The call staff, any time I’ve called are the most kindest and politest people, every time. Cheap too.
4 friends of mine have now switched to SSE, after my recommendation. I always recommend SSE WiFi.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham SSE  
Great better than TalkTalk who failed to give me the speed and sending out loads of bt engineers was useless changed to SSE in December my speeds are over 35meg and i only pay for 35 so i would recommend give them a try.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Walton on the Naze SSE  
Really happy and satisfied with my broadband and homephone services from sse that o recently changed over to from plusnet bonus is getting my home phone and broadband for only £18.99 for 18 months as a new customer so happy days no problem with my broadband at all with sse unlike plusnet which i had a terrible broadband service from highly recomend sse broadband and home phone services
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gorton Manchester SSE  
I joined Sse as I was unhappy with the poor Internet connection I was getting whilst with my previous supplier BT. I couldn't get BT to solve my connection even though they took £129 off me for a call out. SSE were totally different - from the point I wrote them an email on their complaints forms I was assigned a dedicated sse complaints operative, who responded promptly to me with constructive steps to take to solve my connection. Within 3 weeks an Openreach engineer was outside our house fixing our line, which we didn't pay any money for this time. We've now got a reliable line at the correct speed. Can only say good things about Sse broadband (and nothing good to say about BT).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stalbridge SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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