SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 454 customer ratings since 2019-08-13 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

399 Customer Reviews for SSE

  • Showing page 2 of 40, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Absolutely shocking. Was fine when 1st went in but a month later the blaming covid for slow speed. We pay for upto 70mbwe were averaging 34 mg and that was fine. Suddenly were on around 4mg bearing in mind we have 2 kids and out TVs are all internet service providers and rely on good speed. Have contacted sse and not a thing been done or said. Got to an escalation point yesterday and we have escalated it but they just dont give any cares at all. We will be leaving sse and not paying to do so as there not proving a service we pay for. Dont bother people its shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DAVENTRY SSE  
The service has been fine. But a fallen tree has severed my line. Openreach cant repair it until SSE contact them. I have been trying to get through to them for 2 days and have so far spent 4 hours waiting with no answer and no response to emails or anything. They are a disgrace.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Gloucestershire SSE  
DO NOT USE SSE!!!!! after installing router we have had a few days of poor quality internet, then nothing. its been over a week with no internet, no customer service, you wait hours to speak to someone and then the line goes dead. no answer over and over again. Repeat DO NOT USE SSE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall SSE  
I have been waiting to speak to engineer about my mobile Broad band I have been waiting for 1 hour to day to get through and one Hour yesterday.It is just disgusting I have No Internet on my Mobile Phone without which I cannot access My Train Card App.
65 Orchard House, Orchard Lane,Alton Hampshire SSE  
Cheap and nasty .you get what you pay for. We were with BT for 14 years with minimal issues. We switched over to SSE for price reasons and sure enough we have a never ending problems. It takes on average 40 minutes to reply any customer service phone lines. I would avoid this like the plague if you’re looking for a broadband provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dundee SSE  
Our fibre broadband stopped working, so once I got through to an operator (20 minutes wait at peak time) she was very helpful, patient and being an English call centre, there was no issue with understanding each other. She talked me through making several address changes in my routers settings which took a while, but she waited until I had tested the fix and all is well again.
I've had 3 occasions now to contact sse broadband with issues over 3 years, and all 3 times their level of service is excellent. I left BT because I found their customer service non exsistant and they caused me a lot of stress, sse customer service is a credit to them and is why I'm writing this review.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Stalbridge Dorset SSE  
We've had SSE fibre ultimate for around 4 years now. Compared to the virgin product we were on previously, it is flawless.

In 4 years we've experienced 2 drop outs that lastest all of 5 minutes each. We have never experienced any throttling or peak usage and during lockdown with heavy working from home (I work in IT and spend 10 hours a day working remotely and on video calls). When we were with virgin the service here was terrible, packets constantly being dropped and peak time usage really effecting video streaming and general browsing

A lot of reviews on here are from customers who probably do not have a decent BT line to their property or have localised issues with the BT network. No matter was provider you were with, you would have experienced the same issues.

Overall, SSE is cheap, reliable and quick.

(I'm also an ex SSE employee who hates this company with a passion)
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Portsmouth SSE  
Broadband keeps dropping, calling call centre, THEY ACTUALLY CLOSE EARLY EVENING!!!! Can never get throught to them.
I tried live webchat....HA!!!! I was number 1 in the queue for over an hour.
My speeds were eventually down to 3...yes 3mps.
Awful.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton SSE  
Excellent customer service: Called the faults tea
And an advisor answered within 2 minutes. The lady established Remotely that the fault was external and arranged with openreach to have the fault fixed within 48 hours. In fact the connection was up and running within 6 hours. Thank You SSE!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Almondsbury SSE  
Customer service is terrible. 2 months after moving out and terminating the contract they are still sending bills.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Wilmslow SSE  

Loading...

  • 399 reviews, showing page 2 of 40, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk