496 Customer Reviews over 50 pages
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- Location
- Argyll
- Reviewing
- SSE
- Date
- 2019-10-30
- Comments
-
We switched to SSE broadband a year ago and have had no problems. The speed we get is low - but that is due to location - it is actually slightly better than we were getting with our old provider and is enough for our needs - general internet use and Netflix etc. Customer service is excellent, response time to logging a phone outage was very good, the service has been very reliable. I'm very happy with SSE.
- Location
-
- Location
- Peterborough
- Reviewing
- SSE
- Date
- 2019-10-09
- Comments
-
The worst customer service.
Even after getting the confirmation of closing my sse account, the sse company carry on taking money and stole money from my bank account which left me in big trouble.
- Location
-
- Location
- Warwickshire
- Reviewing
- SSE
- Date
- 2019-09-28
- Comments
-
Avoid!
I am still waiting to be connected over a week passsed my transfer date! Takes ages to get through to anyone in customer service and when I do there is no resolve. How can companies get away with this?! If you purchase a product then you expect it to be fit for purpose. In any other area of retail this would be addressed and sorted. Disgusting.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2019-09-26
- Comments
-
I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.
Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.
To sum up, sign up to a broadband contract with SSE at your own risk!
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2019-09-25
- Comments
-
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!!
- Location
-
- Location
- Horsham
- Reviewing
- SSE
- Date
- 2019-09-23
- Comments
-
Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply.
- Location
-
- Location
- West Midlands
- Reviewing
- SSE
- Date
- 2019-09-18
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2019-09-13
- Comments
-
I had to ring twice before receiving my router. Then received router 3 days after my internet service started.
I then cancelled the contract having been advised by SSE Talk that no exit charges would be levied if I cancelled within my "happiness" period (60 days within service date). But they still tried to levy extra charges 1 month after my cancellation.
Also, after having called and emailed them several times, I am still waiting for the prepaid envelope they promised several times for returning the router for which they threatened a further charge. Talking to the complaints manager was equally useless.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2019-09-06
- Comments
-
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed.
- Location
-
- Location
- Rothesay
- Reviewing
- SSE
- Date
- 2019-08-30
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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