496 Customer Reviews over 50 pages
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- Location
- Kingston
- Reviewing
- SSE
- Date
- 2019-12-05
- Comments
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Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose!
- Location
-
- Location
- Peterborough
- Reviewing
- SSE
- Date
- 2019-12-02
- Comments
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I switched from Sky to SSE it was faster and cheaper, what a mistake, i have been with them for 3 months now and the broadband keeps crashing, up to 30 times a day I sat in one day and watched it. I work on my laptop and every time the broadband goes down i lose everything. But here is the best bit, try and get in touch with customer service. 9 times i have called and i waited up to 45 minutes a call, i have had one email back from them saying call after 6pm, its still the same, no one answered. Customer service is rubbish and so is there broadband..I have told them i will send the router back and cancel my direct debit. Terrible service SSE.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2019-11-30
- Comments
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WARING! Worst broadband provider.
All the reviews you have read are correct an acurate. Avoid at all costs. You have been warned.
- Location
-
- Location
- Portsmouth
- Reviewing
- SSE
- Date
- 2019-11-27
- Comments
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Promised average 35 Mbps speed, but is now always UNDER 4 Mbps!! (When I could still cancel the service, the speed was around 30 Mbps) Constant delays to get the service running, I had to register online FOUR times because of 'technical' errors. The first engineer to install was rude and didn't do it properly, had to get another to re-do it.The customer service was always very nice, but actually, nothing gets done!!! Connection cuts off every few days for no reason. It's a cheap deal because it's a cheap, unreliable service.
- Location
-
- Location
- Suffolk
- Reviewing
- SSE
- Date
- 2019-11-20
- Comments
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Truly awful. We have been with SSE for years with electric and gas and have never had an issue. Three months ago I asked SSE to supply our broadband. All online stuff was completed and they sent an email asking me to complete my registration.
Now, every week they sand me the same email saying I have not completed my registration and I need to, then they say I am registered and they do not have my full address so I need to reply to the email with my full details. Which I do. This triggers an email that says this email address is not monitored.
A few days later I receive another email reminding me to register for my broadband package.
Three months now without broadband or phone line and if I call them there is a hold message saying it will be over an hour to talk to anyone or I can request a call back. I have requested 4 calls back now and received none.
Truly the worst customer service I have ever seen anywhere. Ever.
- Location
-
- Location
- UK
- Reviewing
- SSE
- Date
- 2019-11-15
- Comments
-
Terribly slow broadband, typically takes 10-15 seconds once clicking a link on google to the page opening and often just does nothing and freezes. It may be 50% cheaper than BT but, from my experience, the saving is painful. Personally, I would avoid.
- Location
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- Location
- Stevenage
- Reviewing
- SSE
- Date
- 2019-11-12
- Comments
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At first the service was excellent. At the end of the contract I was robbed. Asked for a new contract. I now find that in the evenings it is so slow I cannot get e-mail. I am supposed to be on a 35Mb/s fibre service. They recently fired a lot of staff, hence the poor service. I have allready switched energy companies. I will switch phone and internet companies as soon as possible. I suspect they have a new boss who is killing the company.
- Location
-
- Location
- County Durham
- Reviewing
- SSE
- Date
- 2019-11-06
- Comments
-
Am 'live' today. Or would be if the router arrived which it wont for at least 3 days so I don't have internet access. Thanks for nothing sse and once I'm set up I'll be cancelling.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2019-11-02
- Comments
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SSE are reselling a poor service from BT/Openreach, which was OK. Website and customer service is poor. No other way to contact them but by phone which took 20 minutes. Then put on hold and finally cut off. Very poor aftercare service.
- Location
-
- Location
- Staffordshire
- Reviewing
- SSE
- Date
- 2019-11-01
- Comments
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I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews.
But I'm pleased I ignored the bad reviews and carried on with my contract, the service I received was excellent and the broadband was spot on, it came live early morning as I was expecting it to be late evening.
Happy customer
- Location
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