496 Customer Reviews over 50 pages
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- Location
- BRADFORD
- Reviewing
- SSE
- Date
- 2023-04-27
- Location
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- Location
- Southwark
- Reviewing
- SSE
- Date
- 2023-02-21
- Comments
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They were good in the beginning some years ago and so we renewed a contract with SSE in May 2022 at good fixed rates and secured some fixed client discounts which were part of the full contract term. Since August they are collecting £10 more and when I called Customer Service they acknowledged the error and breach of contract and said it would be fixed in the next bill. Many bills later, long fruitless calls with customer services, messages through Whatsapp - all no effect. I cancelled my DD 2 months ago. The bills still come by email saying I should call to re-setup a DD. No I won't do that.
- Location
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- Location
- King's Lynn
- Reviewing
- SSE
- Date
- 2023-01-21
- Comments
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Today around 2-3pm my router disconnected from internet. Couldn't contact sse because they works just till 2pm. All day I'm without internet and probably no chance to get help from customer service till monday 8am. That's ridiculous. Very unsatisfied
- Location
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- Location
- Moreton-in-marsh
- Reviewing
- SSE
- Date
- 2023-01-10
- Comments
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Wi-Fi is absolutely rubbish , had it for over a year now , constantly turning off all day everyday , for the last month the speed gets slower and slower each day and its now at 0.1mbps and can barley open a website, shocking!
- Location
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- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2022-12-08
- Comments
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Worst company I've ever dealt with. Have managed to over charge me on the agreed price for broadband for first three months and have failed to resolve the issue.
I have made several attempts at contacting them to rectify the issue, including; an online form (which no one bothers to get back to you on); a WhatsApp service (which takes weeks for someone to get back to you on, only to be told they can't deal with billing issues on there; and through phone - where I was promised the issue was resolved, only to receive with wrong bill again a week later).
I then emailed the email contact address included on the latest statement, only to receive an automated response telling me that they no longer monitor that email address, and to visit the Website for a list of contacts (all the ones tried above).
Had numerous drop out issues in first few months, also.
All in all, an an absolutely dreadful company, with a customer service department that's clearly not fit for purpose. Will be looking into cancelling the contract.
- Location
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- Location
- Swansea
- Reviewing
- SSE
- Date
- 2022-12-02
- Comments
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Worst company ever, do not go with them, wanted to cancel as I moved out of the property I was living at in September, I work 12 hour shifts with short breaks, so due to waiting times couldn’t get through to them then on my days off I would call them be on hold for about 1-2 hours, I would then get through to someone who would transfer me and the call would go on for another hour or so before I’d hang up as some people do not have all day to wait for someone to pick up? Or I would call and be waiting for again 1-2 hours and the call would just drop. So I tried emailing them, got no reply, so then I messaged on WhatsApp at the beginning of last month, and only now getting a reply, so I have payed 2 lots of £26 when I am not even using the Wi-Fi, which could have been avoided if they had better customer service skills, and now I have been messaged saying as it has only now been cancelled it can take up to 28 days for it to go through, so another payment of £26 will be taken out also they told me I will be billed a cancellation fee, avoid this company, I’ve had nothing but problems with them since I started with them and that goes for electricity with them too.
- Location
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- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2022-11-01
- Comments
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have been with them for years with no problems until they became talk talk from this point on they have gone down hill and they dont have customer service.........
- Location
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- Location
- LONDON
- Reviewing
- SSE
- Date
- 2022-10-31
- Location
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- Location
- Wales
- Reviewing
- SSE
- Date
- 2022-10-17
- Comments
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They have changed how I can pay preventing me paying online meaning I have to ring them wouldn't be a problem if I didn't spend the last 2 months trying to actually get through to them oh and the few times I have I'm chucked on hold for hours till I hang up. I've emailed and sent them messages on WhatsApp most I got was " you're in a queue" at gone 10pm over 8 hours after I tried to make contact with them. All I want to do now is pay the bills due and switch provider now because they are the worse I've known and none seem to want to sort this out other than put me on hold
- Location
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- Location
- Braintree
- Reviewing
- SSE
- Date
- 2022-10-15
- Comments
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I am so frustrated with this company. Been with them since 2015, all was good until Ovo came on the scene. What a complete cock up!! Been waiting since July 2022 to get them to send me a bill. D.D was changed to Ovo Energy Ltd, but has remained inactive since July. Have been trying to contact them for 3 days. Phone ringing out continually or you get cut off, appalling customer service! Found another number to ring(one of many I might add),and was actually answered. Very nice,polite man, who has assured me my bill will be taken out in Nov. He apologised for the cock up, although its not actually his fault, but takes the flack and frustration from SSE customers. So, I will wait with baited breath, and hope, my bills will actually, be taken out my bank. Have had advice from Citizans Advice, who said they were in breach of contract under common law, and maybe a phone call to Trading Standards wouldn't go amiss. Let's hope the gentleman I spoke to today,is giving me the right information, as I don't really want to go down the legal route if it can be avoided. It's amazing really when you think they chase thousands of clients that don't pay their bills, when, all I want to do is actually pay mine!!!! Let's hope Talk Talk will be better, but I doubt it, we shall see.
- Location
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