496 Customer Reviews over 50 pages
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- Location
- Wigan
- Reviewing
- SSE
- Date
- 2020-01-04
- Comments
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If I could give zero stars that would be too many. Takes on average 40 mins to answer the phone lines. I switched in September and still awaiting my phone number in Jan 2020.
Avoid this provider at all costs as they simply haven’t a clue
- Location
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- Location
- Sutton
- Reviewing
- SSE
- Date
- 2019-12-29
- Comments
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Absolutely appaling SSE! Keeps dropping off although I am in area of at least 12Mbps. The connection to internet with them is like a yo-yo. On-Off permanently. Imagine doing on-line banking using these useless people !
My advice to everyone. Discard this company. They don't know what are they doing.
- Location
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- Location
- Mansfield
- Reviewing
- SSE
- Date
- 2019-12-28
- Comments
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Internet is constantly going on and off at any random moment and restarting itself. Internet also switches off whenever a device connects to it. Customer service only open 8-8. Would not recommend at all! Awful internet connection.
- Location
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- Location
- Cumbria
- Reviewing
- SSE
- Date
- 2019-12-27
- Comments
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I’ve been with SSE since April 2018 when I relocated from Yorkshire. I cannot fault the service I’ve received.
I constantly achieve the average speeds advertised and am on a rolling monthly contract so if I wanted to (which I don’t) I could cancel with no termination fee.
There have been occasional outages, but these were rare and beyond SSE’s control as large geographical areas were affected at the time.
I’ve always got through to customer services without too long a wait and have found them to be very courteous and helpful, on the rare occasions that I’ve had contact them.
I live in a smallish village in Cumbria so I’m not sure if this is why I get such good service, compared to bigger conurbations where demand for internet services may be higher.
WiFi coverage is good with just 2 blind spots in a 4 bedroomed detached house.
Value for money has always been good.
I did however change the DNS settings on my smartblu-ray player as I began to have problems streaming when using SSE’s DNS address, I expect they were traffic managing, however my service has recently been upgraded to truly unlimited with no traffic management.
I’ve done regular comparisons with other providers but haven’t changed because the costs savings would be minimal and why risk going with another provider when I’ve received such a good service?!
- Location
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- Location
- Cambridge
- Reviewing
- SSE
- Date
- 2019-12-21
- Comments
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Awful customer service and broadband is not reliable. After multiple issues we decided to cancel earlier. There is a waiver for the cancellation fee if you’re not happy with the service but they refused to waive the fee as they felt they hadn’t be given a chance to correct the issues. This was after multiple issues. When I checked the internet speed and noticed it was consistently about 1 third of what we’d been paying for I decided enough was enough. So had to pay £172 to cancel a service I wasn’t receiving. Avoid like the plague.
- Location
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- Location
- Bordon Hampshire
- Reviewing
- SSE
- Date
- 2019-12-19
- Comments
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Broadband reliability is awful. Mine has been down for five days. The wait time to contact customer support is at least forty minutes and often I’m on hold for over an hour. When I finally get through they usually refer me to their specialist team who promise to contact me later. They never do (I’m beginning to believe they don’t exist). The last time I managed to get through I was told another THREE days that will mean no internet for EIGHT days. If you need reliable internet AVOID SSE
- Location
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- Location
- ALTRINCHAM HALE
- Reviewing
- SSE
- Date
- 2019-12-12
- Comments
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Will never recommend
very poor service
broadband suddenly went off for few days and no satisfactory answer from the customer service.
Unable to fix the problem.
Hopelesss service
waste of money and time
- Location
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- Location
- Manchester
- Reviewing
- SSE
- Date
- 2019-12-11
- Comments
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Cant fault the actually broadband as ive never had any faults. Mine starts with me and possibly others being ripped off.
Started with moving house,everything went fine.. Smooth changeover, the lot.
until a few months later i rang up to upgrade my broadband.. slightly slower where I live now.
waiting 45 minutes to get through as this is always the case they tell me im already on their fastest speeds.. erm.. obviously not... They dug into it and apparently my package got changed with the house move by who ever done it without notifying me and doing a full change, i.e contract ect so i was never aware. He sneakily upgraded the package so i was getting charged more (probably for his commission) but never actually put it through proper so i never actually got the higher speeds just paid more over the year. Constantly got told I would get a call off sse which never happened. Ive been ringing for the last 2 weeks nearly everyday for an update as to whats happening bearing in mind there is always a 30-1 hour hold times on the phone to be told nothing other than "its being processed". If you've been ripping a customer off that's been with you for a long time you prioritize that problem especially when you've ripped them off instead of worrying about signing up new people for you to potentially do the same to them.
- Location
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- Location
- Taunton
- Reviewing
- SSE
- Date
- 2019-12-08
- Comments
-
Avoid!!! worst broadband provider ever frequent speeds of less than 6mps and when we complained told we were getting 11 mbps which was a total joke as we tested speed hundreds of times and never had any where near this.After we complained speeds got worse on average 4.5 mbps and now we are leaving the internet is far far worse/ unuseable if I could give a minus star rating I would avoid at all cost.
- Location
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- Location
- Nairn
- Reviewing
- SSE
- Date
- 2019-12-07
- Comments
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Ridiculously Slow Broadband and Appalling Customer Service
In early November 2019 I decided to switch to SSE for my ‘phone and broadband service. Since then I have had issues indicating an appalling level of service.
On 07/11/19 I received a welcome e-mail with 2 attached docs, both of which indicated that I was living in Morayshire, the next County. During a ‘phone call on 25/11/19 I was advised that the wrong address would not appear on important letters. On 02/12/19 I received an important letter from SSE again showing the wrong County.
On Sunday 24/11/19, and without any warning from SSE my internet connection with with Plusnet stopped. This was the first indication that any technical action had occurred.
It took me about an hour on 25/11/19 to get thro’ to SSE. I was only then told that the changeover had actually occurred. The letter advising that the ‘phone & broadband start date “will be” 21/11/19 only arrived on 02/12/19.
Similarly I did not receive the wireless router in advance of the change. It was delivered on 27/11/19. I had been without any internet service for three days.
Since setup of my broadband on 27/11/19 my download speed has consistently been below 3Mbs and sometimes lower than the upload speed. Three requests to improve this have, to date been ignored. To avoid long waiting times on the ‘phone, two have been by the on-line query/complaint form and one has been by e-mail to SSE Broadband Enquiries.
Having used broadband for 10 years at, or near, my current Postcode address I know that I can get much higher speed. I am convinced that SSE have artificially degraded my connection and that they have, so far, deprived me of the proper and normal speed available at my address.
- Location
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