SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 419 customer ratings since 2018-10-22 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

335 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SSE  
What people have got to understand is there are freephone numbers that will get you to be able to talk to nice friendly people, hence the good reviews, but if something actually needs doing you have no chance because of an abysmal customer service infrastructure, hence the bad reviews.

And that explains why most of the reviews are split into these two contradictory camps.

I'm trying to switch as an old current customer to the new offer service, which surprisingly is allowed! But try finding the full and relevant terms and conditions on their website. It's about time ofcom got proactive on such things
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
SSE  
Internet worked "well" for 2 weeks or so, reliable but quite poor. Then all of a sudden nope. Absolutely no internet access for 3 days so far (doesn't seem like it is going to stop). Customer service seems to think we are uploading huge quantities of data, we aren't. Would never recommend this for anyone.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
SSE  
switched to sse 1 month ago still being charged by BT, received no live date or any info other than initial confirmation given the run around by customer services. then told had to reorder (after 2 weeks & did not explained why). been over a week since last call and still nothing. the whole reason for switching in the 1st place was to avoid the doubling of my BT bill since end of my contract.
SSE  
RE what Greg Forrest, Consett, SSE 2019-05-11

This you wrote I have a few times and worse it seems this is the way SSE do business. They must be trained to do it this way.

'The Part of your post I refer to'

When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!

But you should know even when take a contract with them on the sales line. You ask something and in conversation ask something else they will over talk you in louder voice to drown what you ask until they finish talking. They always want and need to be the alpha it seems. Not that your competing why should you when you can end the call and get another provider. That is unless you have already signed up.

Do they also still talk through the whole contract which can take upto 2 hours to do. No other service does that and you don't listen either so what is the point. They go on and on and on bla bla f'ing bla yawn zzz !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
1 SSE  
Very pleased so far (this is day 1 of having broadband with SSE in a new property). Given the deal currently on offer (ie 'free' for 2 years with 12 pounds lines rental), there seems to be a backlog (I waited 5 weeks to be up and running). When you order, you need to let the 14-day cooling off period pass before they can do anything with your activation, the phone line is then activated 7 days later, then the broadband around another 7 days after that. Mine was a little longer, as unbeknown to me, once the phone line is activated, you actually need to call up and place the broadband order (as, apparently, would have been advised in the welcome letter which I never received). Luckily, I found all this out by weekly calls to get status updates). I must say though, every time I called their call centre, every operator was fantastic - they took the time to go through my query methodically, were friendly, and gave me confidence that, although there was a back-log, my order was being worked on and gave me estimated dates for completion. I've now got my broadband up and running, and all is good, hopefully it remains so.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeen SSE  
AVOID!!!!
Absolute shambles of a company. Signed up to their 'Fixed and fibre' package, which was to include energy supply (electric and gas) as well as broadband. The energy tariff wasn't the cheapest available to me, but with the discounted broadband price it worked out pretty well. However I have now come to realise this was all too good to be true. I have now been waiting around 3 months for my broadband to 'go live'. This includes multiple visits from engineers and hours on hold on the phone to multiple people repeating the same story over and over and over. Every time I call they say 'we need an engineer sent out', then the engineer comes out and tells me everything is fine and tests it to make sure. Then I have to go back to SSE and repeat the whole cycle again. I am now currently on my 4th or 5th 'Go live' date with yet again no broadband. I could of went with another company and had internet in my property by now. I would warn anyone considering SSE as supplier to stay well clear. Not worth the hassle!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen SSE  
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aberdeen SSE  
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen SSE  
Had lots of problems, so they sent an engineer still had problems, they refused to send out a router as they sent one to start with. The router i first got was probably ok it was the phone socket that needed to be replaced. they sent me out a faulty replacement router. Spoke to a very unhelpful manager who refused to send me another router even after i promised to send it or the other one back. She said no as it would cost money to send it out. A whole £4.99 utter joke. many emails and calls, just to be fobbed off.its disgusting how they treat people just because they dont bother to test the routers that are old tec, never again will i have anything from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
ABERDEEN SSE  
worst broadband ever
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen (Scotland) SSE  
It’s cheap for a reason. The wifi is terrible and the main reason why we switched broadband suppliers. We never had a problem with other companies wifi and the new provider we have the download speed in our lounge is 39Mb, with SSE we couldn’t even get a signal the wifi is that poor!!! The other problem was evening times, Im not saying SSE throttle speeds at peak time (Ive never asked them so don’t know) but during our time with them it really is my belief they do. Sometimes downloading a film around 7pm took an hour, plugged in to the router, set it going at 3pm or midnight and it’s done in 10 mins. My biggest fault with them was the wifi range, absolutely terrible.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Accrington SSE  
I had SSE broadband for about 4 or 5 weeks and speed seemed ok but noticed in the mornings I had sometimes dropped the connection. Then after about 7 weeks it began to get annoying. This never used to happen on Sky, plusnet, talk talk, all of which I had used successfully, especially Sky. Phoned customerservices and spoke to a very attentive Lucy who tried various things and I seemed to have a stable and fast connection for couple of days. Then it started dropping again. Lucy in the meantime recalled me as promised to check progress. It was acknowledged something was wrong and SSE arranged for Openreach to come and check my line out. They found no fault, but did update master socket. But low and behold I have had continuous service ever since. Lucy called me back again as promised to check progress and arrange for outage credit. All in all very happy, and fair dues, customer service very attentive.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Alnwick, Northumberland SSE  
Hi I thought I would provide an update about my Ultrafast broadband from SSE (found on MSE) - bit of a dispute originally as I needed a new line MSE said free line, SSE wanted to charge £160. 6 week delay whilst they tried to transfer a business line with BT which I wanted to cease. Eventually got new line fitted after much chasing.
Having read the horror stories on here beforehand, I'm quite pleased with the service so far. Yes it does appear to be throttled at peak times, but still seeing 30-50MB download, 18-20MB upload speeds. My son hasn't started shouting about the speed of Youtube, Xbox etc yet. Time will tell if it remains reliable and speedy when holidays end. So far cheap deal for £21 line and BB, but not quite Ultrafast.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Altrincham SSE  
Since we moved to SSE Phone and Broadband we have had nothing but problems, all reported and one fix at their end as Openreach confirmed there was no problem at our house. Upgraded to Fibre, and now can't use the internet at all unless you want to visit only the homepage of a website. Now trying to move away from them due to poor service (only been with SSE for 3 weeks) and they are charging me 12 months termination charges even though there has been problems on the line that they can not fix. Senior Management Team did nothing to help other than send a letter saying the complaint in now in Deadlock.

Don't Bother, complete waste of money and time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Amble SSE  
If i could give no stars I really would. As per other reviews waited in for engineer that did not show. No Upgraded socket. Getting 3mbps!!! Router will not work on Ethernet cable. Over an hour on hold to speak with someone, twice!!!!! AWFUL AWFUL AWFUL Do not touch with Barge Pole!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anderson SSE  
Took out an 18 month fibre (39Mb/s) contract with SSE back in Nov 2016 after the local ADSL service went to rats. At £21 a month it seemed like worth the risk despite dodgy reviews at the time. The next cheapest fibre we could get was about £40.

The kit and the service arrived on time as promised and, for the past nearly 2 years, it's just worked.

Speeds have been consistently around 35 - 37Mb/s from the start, more than enough for our typical use of a bit of streaming to tablets and laptops + general internet browsing. We usually have 1 or 2 laptops, 3 tablets and 2 or 3 smartphones going at a time and it manages to keep them nicely fed.

The wifi from the supplied modem / router has been a little weak for our 300 year old THICK stone walled house and did get a few drop-outs upstairs but picked up a cheap £25 Tendra AC6 router to use as an additional AP and that cured that!

Recently I realised that we'd gone past the end of our contract and reverted to their "standard" pricing of £42 per month since May. Really the only gripe I can think of is that they didn't give any sort of reminder or move us to their new monthly pricing automatically.

Still, phoned them up yesterday to see what they could do and got a very helpful and pleasant assistant who ran through the options without any up-selling or pressure and we settled on changing to line rental (no calls cos we don't use them) plus 76Mb/s broadband at £30/month less a £4 discount for having our electricity with them as well.

That's the only time we've needed to use their customer services and it was exactly how customer service should be!

So that's £26 for full speed FTTC with no headaches or hassles, on a 1 month rolling contract and price guaranteed for 3 years.

Happy bunny and more than happy to recommend SSE based on our experience over the past couple of years!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Anglesey SSE  
Without a doubt the worst ever internet provider!!!!!
unreliable rubbish speed
Customer service team unattainable
Go else where!!!!+!!!+
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury SSE  
Started of great but 2 months in and countless phone call to complain about the speed of the broadband I am wishing I had stayed with BT. Waste of time to try and cancel they will not let you even if you are not getting what you paid for. I am on a 18 month contract and now counting the days till I can get watching catch up tv when I want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ayr SSE  
Shocking - total waste of money. Ultra Fast which can't even load an IPlayer stream when nothing else is connected to the router. Shocking throttling from their provider (daisy). SSE customer service is useless. Do not be sucked in by the cheap price, stay with BT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley SSE  
I joined SSE at the New Year. I have been with SSE for Gas & Electric for about 8 years and assumed it would be good to change from my previous provider; TalkTalk.

I was given no start date for the broadband and then found it was apparently the same day as the phone had started.

The first router would not connect to the internet. The router from SSE is so big it does not even fit on the shelf where the last router (a third of the size) had sat.

The second router arrived a few days later and connected straight away.

However, after about 9pm onwards the speed drops to between 1.0 mbps and 6.0 mbps. The signal either shows as 'very low' or 'no signal'.

A couple of times I have not been able to connect to the internet for over 30 minutes.

When I explained these issues to SSE they started saying there would be an engineer charge and if i cancelled my service charges would be incurred.

I should have thought twice when two of the sales staff, when I asked what the minimum access line speed was (as opposed to the estimated access line speed) they could not tell me.

SSE have been ringing every other day to discuss the issue but their suggestions that the router should be permanently left on and having to use a pin to do a hard re-set every time there is a problem leave me without any confidence that they are actually looking at what is causing the drops in line speed.

If this carries on then I will consider leaving SSE altogether along with my utilities as SSE are one of the 'big 6' energy firms who, according to the press, have apparently failed to pass on energy savings to the customer as well ...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barry SSE  
I've been with SSE fur about 3 weeks - speed same as bt- however broadband started playing up and home phone no connection. Wanted to call fur assistance as important weekend and family needing to call from America urgently. SSE phone and broadband no. ( yes it's UK based) but it closes Mon to Fri at 8pm and Sat at 2pm closed all day Sunday! Question, when does a normal working person need their home phone and broadband - for me eve after 7pm and all weekend - no service - no contact numbers - no chance of any help - think before committing!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basingstoke SSE  
This is not an actual review of SSE, rather a review of why I am not with them. After being with TalkTalk almost from their inception I decided it was time to upgrade to fibre. As the T-T offering seemed quite expensive to upgrade I went online with a well know switching site and it appeared that SSE were offering an excellent deal for £21 a month unlimited calls, fibre B-Band etc. I duly put all of the info into their site and was told that I had to call them 'for a few remaining details' After 4 successive calls, being on hold for around 15-20 mins each time I gave up and called TT to discuss cancellation. Although not matching the SSE deal they have upgraded me to fibre for free, with no additional installation or delivery costs for a year and without all the hassle of switching, changing email etc. SSE would almost certainly have got my business initially if they had answered the phone (which TT did within 30 seconds) but clearly their customer service is either too over stretched or they just don't care. I can accept peak demand issues but the calls were over a few days with a min of 10 mins on hold each time before I gave up. Finally I cannot recommend highly enough the T-T representative in the Lancashire call centre who sorted it. HE was professional and interested, taking the time to offer me a good package for no additional cost without being pushy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
basingstoke SSE  
So many huge drop offs in the evenings - from a promised 30Mb to 2-5Mb - with a family of 5 it's just rubbish. Counting down until I can change.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath SSE  
Awful experience, made online application to switch from BT, received confirmation emails and allowed me set up online account. nothing happened for 2 weeks, contacted customer services and they don't have a record of my online application even though I have received 3 emails from them to confirm my application. customer services promised to contact me back after checking with their sales department over a week not heard from them, called to their complaints department same answer and advised to either stay with BT or start process again which will take 4 weeks. when questioned about emails I was asked to forward emails and waiting for the reply now but I have absolutely no confidence in them and I know that nothing can be done with my complaint.
They wasted my time and meanwhile my BT contract finished so they started charging me full price and every time I called to speak to them its more than 20 minutes waiting time to speak to some one and by the time you finish your call its 40 minutes.
based on my experience I wouldn't recommend.
Bedford SSE  
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    1 star
bedlington SSE  
Very very bad service we called to join and after a long wait we was told someone would call us the next day that never happened not good customer service if SSE want new customers as we have decided not to go wth them now
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.

Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bexleyheath SSE  
Moved from Sky to SSE, what a great decision and great deal.
Everything happened as planned and at the arranged times, I have absolutely no reservations in recommending this service and thank SSE for a hassle free changeover and look forward to being a customer for many years to come
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bicester SSE  
Having just paid £96 to exit my contract early, I can attest to the fact that SSE broadband is not fit for purpose. By their own admission, I've never managed to get more than 8mpbs and I live in inner city Birmingham, so I can only imagine what it's like if you live in a rural area. Uploading anything is impossible, streaming is woeful and trying to use Skype or facetime is completely futile. It is simply not fit for purpose. Don't waste your money, go elsewhere. This from somebody who's decided to pay an exit fee in order to be rid of this cheap, shoddy, laughable service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham SSE  
Had problems with my phone from the start and broadband, they transferred all my calls to my mobile saying it wouldn't cost me or callers a penny, but I got a massive bill and so did someone else, my phone was never fixed and I called them to ask about this bill, they said I was refusing to pay my bill, I said I wasn't, but the woman said that I was refusing to pay it and as we spoke on the phone I noticed my Internet had gone off, so I told her and she said she had switched it off, then after the call I needed to call social services regarding my Lifeline pendant but my phone has been switched off, I have had letters sent to me saying that I am using my phone quite a bit more than usual, how can I be when its not on? Also one letter is dated 4th October 2018 and one 9th October 2018 saying I'm using my phone a lot, I'll let the scientists in America know not to continue their study in Time Travel because SSE have beaten them to it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham SSE  
My internet connection would regularly drop out 5-10 times a week. Usually for 1-10 minute periods. While SSE customer service was excellent, the issue clearly lies in-house as BT never found a fault with the line. Perhaps another good example of an initially excellent provider (PlusNet) getting too bloated and not upgrading their service to cope with it.

Incidentally, switched to a competitor and haven't had a single disconnect in over a month.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
Birmingham SSE  
Just moved to their ultra fast fibre broadband two weeks ago. It's ultra bad. Worse than standard copper ADSL we moved from and incapable of even delivering Netflix to a single device in the home reliably. The line is capable of receiving speeds of 79mbps according to our open reach installer. We're about 25m from the fibre cabinet on a proper copper line, but we're getting about 5mbps. Ultra fast? Ultra lying thieves.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool SSE  
Changeover handled very efficiently SSE arranged it for 20 June and it was delivered and installed by Open Reach on that day. Very impressed with the service and am certainly recommending SSE broadband to my friends. Has reduced my broadband/phone bills by two thirds.
Very happy customer. Thank you SSE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Blairmore, Dunoon SSE  
Worst Internet provider, ever. Problems after problems, engineer after engineer, router after router, still never managed to fix the problem, in the end I left because it took too much time and money too get this issue fixed, I had to wait 30 minutes for a phone line everytime I rang, and to wait and explain to all theses different people each time I phoned, really did me no favours thinking I'd be better off with sse with no month contract, but I was kidding myself. Worst Internet provider ever. Waste of time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bodmin SSE  
Seamless transition from previous supplier in all aspects of the transaction. Absolutely pleased with SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
BOGNOR REGIS SSE  
The worst broadband experience I ever had. I have tried many : talk talk, BT, plus net, virgin, SKY during more than 20 years. Unfortunately SSE are by far the worst. My games are continually streaming even if no one else is on the WiFi, I am in a town with limited choices of providers at the present but I had BT which was great but due to the monthly package SSE offered I decided to go with them, mistake, wrong choice. I will soon switch back after 5 months been with SSE.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bothwell SSE  
The transfer from BT was not bad, only thing to fault, was the engineer did not turn up, rang up customer service who advised everything had been done and the engineer did not have to attend the property. Setting up was easy and compare to BT who I was paying £50 for the same service, this is a lot better deal, same service but cheaper price. If you do have BT, I would recommend to change to SSE.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Bradford SSE  
Switched from TalkTalk to SSE but they couldn't make a connection. After 3 weeks of no broadband I cancelled and was hit with £149.00 charge because they could not provide the service
They are thieves - avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridge of Earn SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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