1,366 Customer Reviews over 35 pages
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- Location
- Sidcup
- Reviewing
- Post Office
- Date
- 2021-01-31
- Comments
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The worst broadband provide I have ever had. Internet keep disconnecting almost every day. I contacted customers support but they keep saying that they don't see any problem. They didn't solve the problem during 6 months. Internet speed is so poor that the best way to use it is to connect a pc and laptop to router via cable. Wifi signal is very poor. Avoid Post Office Broadband!
- Location
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- Location
- Keighley
- Reviewing
- Post Office
- Date
- 2018-06-10
- Comments
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I have had post office Broadband for just over 18 months now ,And never had any problems,I did think about switching provider , Because my introduction offer over 18 months has now expired and i am now paying more monthly.But because i have been happy with the post office service i have received over the past 18 months i decided to stay loyal to them.
- Location
-
- Location
- stoke on trent
- Reviewing
- Post Office
- Date
- 2017-02-20
- Comments
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Broadband keeps going down. Not possible to watch programmes without continual interruptions. All phone calls to complain end with nothing being done. My daughter goes next door as she now refuses to use post office. Time to move.
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2020-02-17
- Comments
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What a load off rubbish not worth getting if you value you time spending 20 mins to load a video, was told by a member off there team when we rang to complain they said “there was no point having WiFi if it’s that slow your on about 2mbs which is useless” so please tell me what we’re paying for.
- Location
-
- Location
- Chigwell essex
- Reviewing
- Post Office
- Date
- 2018-06-06
- Comments
-
DO NOT BOTHER!
The broadband is terrible.
Download speeds are slow.
It may be cheap but there is a reason!!!
Spend that bit extra and get a better network provider!!
- Location
-
- Location
- BRISTOL
- Reviewing
- Post Office
- Date
- 2017-05-18
- Comments
-
I have been with the PO for a number of years and they have had their moments.But it is cheaper than most and you get what you pay for.Some of the reviews seem exaggerated to me people just following the flow.The essentials package does what it says on the tin and provides quite a good service taken overall I would say the service is acceptable there are probably better but you pay a lot more for them.
- Location
-
- Location
- Gateshead
- Reviewing
- Post Office
- Date
- 2019-04-12
- Comments
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I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2018-07-30
- Comments
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If you really are intent on using the Post Office Broadband I can put you in touch with a fantastic Consultant Psychiatrist. He has much expertise in helping people who like to give away their money and get nothing in return only problem after problem. There is a name for this disease. It is called Muggins Mugitis.
Over the years I have been with Be-Telefonica-o2 and Sky. Never a problem. With Post Office Broadband it has been hell! I can quite categorically state it is the most appalling broadband provider in the U.K.
Don't bother paying upfront for a 12 month line rental. Not only will you not get a refund for any unused months they will also charge you for leaving them!
You have been warned! It's your money - spend it wisely and read all the reviews.
- Location
-
- Location
- Newmains, Wishaw
- Reviewing
- Post Office
- Date
- 2018-09-19
- Comments
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I was with a great wee provider called "Fuel" until PO took them over. from trouble free 5mbps speeds to 300kbps and dropping out altogether dozens of times a day. Called PO and was told it was an internal fault in other words "not our problem mate", and to add 'insult to inury', my new contract stayed at the old providers rate when I would have been £5 per month cheaper to run out the final few weeks of the Fuel contract and sign up as a new customer. So the bottom line is I'm paying a fiver a month extra for less speed (if any at all) and the privilege of pulling my own hair out whenever the line drops out altogether. Rant over, I can't wait till this contract is up in the Spring. Don't go with PObroadband unless you love sore heads
- Location
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
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I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2020-09-15
- Comments
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WORST WIFI EVER. Never works. Can not stream a single episode without consistent buffering. It drops out atleast 5 times a day. Never works in the evening. Often not even enough to send an email. We have rung post office countless times and they always just say it seems to be working fine to them and there is nothing they can do. Counting down till we can change provider. Avoid this wifi. Absolutely terrible.
- Location
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- Location
- Ceredigion
- Reviewing
- Post Office
- Date
- 2016-12-31
- Comments
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Just been without a landline or internet for 16 days, all without explanation or adequate compensation. It took 13 days of recorded messages ("thank you for your patience") before we got through to a real person on the "customer care" line and an engineer was called.
- Location
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- Location
- Chester
- Reviewing
- Post Office
- Date
- 2016-10-18
- Comments
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Switched from BT hoping to save money. Paid for 5 months average speed 0.5mps. After hours on the phone they agreed they had no idea what was wrong and released me but insisting I pay them £23. Overall I paid them £75 and had no broadband for 5 months. So they deliver no broadband and claim I had access to the line so should pay, despite me only having called them RIP OFF POST OFFICE. GOOD BYE
- Location
-
- Location
- 22Westman Road
- Reviewing
- Post Office
- Date
- 2019-06-13
- Comments
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Expensive for a very slow speed and regularly dropping out
- Location
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- Location
- Southampton
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
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Moved to PO Broadband as their price was VERY good and THEN read the reviews and tried to cancel before it went live. An extremely personable lady at PO talked me out of cancelling and hey presto, the switchover went like a dream! My big concern was the streaming speed for Netflix HD but this has been fault-free since start-up. The speed is a little lower (11mbps) against 14mbps that I was getting from Plusnet but in the event it causes no problems and Plusnet didn't do me proud. Altogether HIGHLY recommended!!!!
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2016-11-22
- Comments
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Truly awful. Rarely do we get 1 Mb/s - just tested here as .75 Megabits and then 0.53 Megabits. They are a Fraudband Provider. Email often can't be received, online banking hangs. Can't call it a joke as we're stuck with them till the contract runs out. Hah, How can it be a contract when they aren't providing what was agreed?
- Location
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- Location
- Otley
- Reviewing
- Post Office
- Date
- 2020-12-01
- Comments
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Problems from the very start - it took 4 visits from the engineer to replace all wiring from telegraph pole to the phone socket and still very slow service that kept dropping. Nex to be blamed was the cordless telephone - replaced at my cost - still the same. In all it took 3 months to get a useable service which only dropped out once a week or so and was a reasonable speed until after I told them I would not be renewing my 1 year contract when the speed was cut in half. Switched to plusnet and set up 3 computers 2 phones and smart tv in half an hour.Speed is fast and stable.
- Location
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- Location
- Carnlough
- Reviewing
- Post Office
- Date
- 2017-02-05
- Comments
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I got Post Office broadband in on 9th December,and as I write this review today on the 5th February I still don't receive a service. I have lost count of the number of times I have phoned up for assistance,only to be fobbed off. I have been told three times that an engineer would be sent out within 3 working days.... I'm still waiting! If anyone is thinking of signing up to this service,my advice would be DO NOT EVEN CONSIDER IT. Pathetic service and pathetic customer care,and that's me being kind.
- Location
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- Location
- Surrey
- Reviewing
- Post Office
- Date
- 2020-04-08
- Comments
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I changed from Plus Net fibre to Post Office fibre and it was very easy with instant results. I get 30mgb with occasional drop out on Sunday mornings for a minute or two.
On the rare occasion I need help I get through to the call centre straight away. The staff are friendly, helpful and efficient. Cannot ask for more.
- Location
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- Location
- East Sussex
- Reviewing
- Post Office
- Date
- 2016-10-05
- Comments
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I had to leave PObroadband because of .5 Mbps speed!
but, IT WAS NOT THE FAULT OF POBROADBAND but BT who give out lines to their competitors, with too many subscribers on, therefore slowing down the speed.
BT this means BT have an unfair advantage and practise unfair market competition
PO broadband did their best
- Location
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- Location
- N. Ireland
- Reviewing
- Post Office
- Date
- 2016-01-15
- Comments
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Have just moved from BT in October 2015 to Post Office Home Phone and Broadband Premium. I can tell you now that there is nothing premium about the service they are providing to me. Broadband speed is dismal at .34 mb/ sec after 4 pm weekdays and that's with the telephone exchange just around the corner. In fact the speed is so slow that I have to conduct tasks such as online banking in the early hours of the morning otherwise the site just times out. Their customer service leaves a lot to be desired - absolutely useless in my opinion. Have taken out two separate support tickets with no response to either. It appears they're just not interested. Like other's are saying here - if you want a decent broadband service, pay a little extra and look elsewhere. When my 18 month contract is up I'll certainly be taking that advice unless the Post Office drastically improve their service. I think it's a shame that a trusted UK Company feel it's ok to treat their customer with such disregard.
- Location
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- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2020-06-01
- Comments
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I am a single user household.I have had no problem with my usage last year. I have been able to speak to customer advisors on an access to account problem. It’s not all negative with the Post Office
- Location
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- Location
- Welburn
- Reviewing
- Post Office
- Date
- 2017-07-24
- Comments
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AVOID Post Office Broadband. Speed is non existent! Technical team need training. I was told to do a speed-check and was given the wrong web address TWICE! Tempted to terminate my contract. Waiting to find out the cost. Very disappointed and needless to say will not be renewing with this shambles.
- Location
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- Location
- LEIGH-ON-SEA
- Reviewing
- Post Office
- Date
- 2017-10-20
- Comments
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Very slow, screen just freezes for ages. Can't watch YouTube just cuts out after a minute.
Stuck till end of contract!
Avoid.
- Location
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- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2019-09-13
- Comments
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Signed up early August 2019 and still haven’t got any internet, they said router faulty sent another still the same.
Rubbish to deal with going to cancel and take them to county court to get my money back
- Location
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- Location
- Glastonbury
- Reviewing
- Post Office
- Date
- 2017-04-06
- Comments
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Regret switching to Post Office for our broadband. Consistently bad, connection lost multiple times throughout each day and excruciatingly slow speeds. On a good day I wait 40 seconds for a page to load. Scrolling up and down each page is painful. We're locked into an 18 month contract, so we're stuck with it. Wish we'd never signed up with them. It was such a bad decision.
- Location
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- Location
- New Malden
- Reviewing
- Post Office
- Date
- 2017-05-16
- Comments
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I am a post office colleague and I am on this bad broadband for last 4 years. The broadband speed is always very low. Due to the staff discount I was kept quiet and recently the network was very poor and couldn't able to watch a TV program even. Contacted the post office technical support team and the customer service was rubbish. The lady who spoken to me has to get some Customer service training. She wasn't ready to tell her name either. Lodged a complaint and no one contacted me yet.
Regarding the broadband they have asked us to do the many internal checks and we done everything. Every single time you call them They don't want to log in your account and see the notes and ask you to tell everything from the beginning (including they even ask you to do the internal checks without knowing why we are calling them this time)
Finally asked us to do the network speed test via their recommended website. Website says 2.1MBS only we gets and submitted. But CA keep in saying you are getting 4.76mbs and then I really don't know why they want us to do the speed check. When I was explaining to the CA he said they can do nothing about it and they can send an engineer but if any internal faults we have to pay £144. Ridiculous!
Now I have cancelled it and switched to an other network.
I WOULD NOT RECOMMEND TO ANYONE!
- Location
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- Location
- Stoke on Trent
- Reviewing
- Post Office
- Date
- 2016-10-05
- Comments
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Do not get post office broadband it is appalling I've rang a lot of times and told them my internet keeps going off n they come up with excuses, I crnt even watch a film in peice without it crashing! Kids are allways upset that the internees off so they crnt play on there iPads, worst broadband by far!!!!
- Location
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- Location
- halifax
- Reviewing
- Post Office
- Date
- 2017-01-30
- Comments
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I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2019-10-03
- Comments
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Extremely slow in the evening & through the night but average during the day.
- Location
-
- Location
- south wales
- Reviewing
- Post Office
- Date
- 2016-10-15
- Comments
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I joined 10th Oct (this week) & have nothing but trouble. The first password sent to me by mail was not accepted when I tried to sign in. I phoned for help but an auto voice stated all lines were busy and told me to call back later, which I did a further 3 times that day but could not get to an advisor. the next day I did talk to an advisor who provided me with a new password but again this was not accepted when I entered it as did the next new password that was provided, so the person who was dealing with this problem said a new password would be sent to me within 5 days.
Now for the big laugh 3 letters arrived, same post from PO, the first 2 each contained a password, but they were different from each other, the final letter contained a plastic card enabling me to pay my monthly account at any PO counter, and to make matters worse the customer ref number was not mine. I tried to log on just now and a message came up that there was a problem with the site and try later No way can I recommend this outfit.
- Location
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- Location
- Chester
- Reviewing
- Post Office
- Date
- 2019-02-19
- Comments
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I am being honest for this review, this post office internet it completely waste of money and time. I asked them to cancel on the same day service which I used and I have been informed I can’t do it, customer service was so bad and rude people. Can’t even download any application or watch anything online like YouTube it’s keep loading I wouldn’t recommend any body please please stay away from this post office. I don’t understand why we pay if we don’t get service (Internet). This is biggest mistake I ever done to chosen to select post office broadband.
Nothing is good about really frustrated !!!!!
- Location
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- Location
- Swanage
- Reviewing
- Post Office
- Date
- 2017-10-17
- Comments
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Looked at the reviews here after I'd ordered and feared the worst, especially after a disastrous attempt to switch to Sky nearly 2 years ago. Actually it's worked out really well so far. I am saving nearly £150 per year and I am getting the same service. Went to bed one night with old provider, woke up next morning with the Post Office, plugged in and everything has been fine. 10Mbs is what I was getting and continue to get - it's all I need so I'm happy with that.
- Location
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- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2020-08-08
- Comments
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The only positive thing I can say is that customer service is fast which is a good thing because you will be using it quite often. We recently moved here from the US so we had no clue about which services were the best. We idiotically chose it because hey.. it's the Post Office right, how can we go wrong with a big company plus the shorter 12 month contract and a price was so low it almost screamed out "join us and let us abuse you"closed the deal.
An abuse us they did. First it was the signal dropping on an almost daily basis. At first I attributed it to wind and the doggie telephone line coming into our house but even on calm days it turned out to be the same. Things seemed to progressively deteriorate. Download speeds were usually consistent at about 12-14Mbs.(you only need 5Mbps to stream HD video. All these service selling you 60Mbps are a waste of money unless you are a film junkie and have ten movies running at the same time.) But the biggest issue is the upload speed which is dreadfully slow. I got 0.13Mbps on one of the speedtests. Im not a tech but latency seems to be important and has some effect on slooooow surfing. Best to avoid Post Office unless you are a masochist and you will be handsomely rewarded.
- Location
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- Location
- E15 4JW
- Reviewing
- Post Office
- Date
- 2020-07-08
- Comments
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Very very bad internet, cant even talk over internet calls like whatsapp, have to switch to mobile data every time. Why and how can Fibre optic internet be this rubbish? take them over 10 working days to reply a email
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-11-24
- Comments
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DO NOT USE. Terrible Download Speeds drops for no reason every 10 minutes despite having a green light on router. Pointless streaming due to how slow it is and extortionate prices for the horrendous service it provides
- Location
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- Location
- Armagh
- Reviewing
- Post Office
- Date
- 2016-06-21
- Comments
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post office broadband is a great option for anyone who wants to stream videos and download some programs. post office broadband comes with a crappy zyxel router which is trottled by post office themselfs so i installed my own gateway router and it boosted the speed from 5MBPS to 12MBPS which i was promised. overall great company good speeds for my usuage anyway.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-02-19
- Comments
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When I read the bad reviews, I thought there is no way a broadband provider using BT's network could be so much worse than all the others. I was wrong.
Their service is plagued by network drop-outs and down-time lasting a few minutes each time, but very frequent (even when using a wired connection instead of wi-fi). I have had broadband since 2002 using many different providers, and have never experienced anything even close to this level of unreliability.
Speed is the worst I have experienced since 2003: <2 Mbps down, and a truly glacial ~0.2 Mbps up! Customer services tell me there is no way for customers to find out out about scheduled downtime, or to check the service status in their area. Even after jumping through the ludicrous checklist that tech support require to rule out a fault inside the home, they did nothing to resolve the issues.
The small print on their website claims they do not use any traffic management, and yet the connection mysteriously drops whenever a P2P network is used for more than an hour.
I coughed up the early cancellation fees just to escape the torture of this service. Heed this warning: spend a couple of pounds extra an go elsewhere!
- Location
-
- Location
- Pembrokeshire
- Reviewing
- Post Office
- Date
- 2017-10-10
- Comments
-
The phone service is fine, but the broadband speed in the evenings is rubbish; a THIRD of a Mb if I'm lucky. Often the speed test times-out as the speed is so slow. It used to be better, but the Post Office blame a lot of users in the evenings and say they can't improve the speed. I will leave as soon as I can face changing my email address. Foolishly I set up a postoffice email address, which I now regret.
Don't use them if you want broadband that works.
- Location
-
- Location
- Calne, Wiltshire
- Reviewing
- Post Office
- Date
- 2018-06-18
- Comments
-
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.