Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 989 customer ratings since 2018-09-19 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

879 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Post Office  
Absolutely rubbish!
Not even worth one star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks Post Office  
This is the worse company you can switch your home phone and broadband, unfair people who talk to you as a customer service, they don't know how to manage, they don't care and respond about any thing.
I had a extremely bad experience .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Post Office  
Absolutely shocking. You'd be better getting a data contract with a mobile company and using 4G. Disgusting customer services to boot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
The worst broadband I have ever used, customer service very poor, broadband service very poor, speed very poor.
The worst thing is I have not use my Internet for the passed 3weeks and am still paying for it. They have no engineering to come and fix it, And I can not cancel the contract because they are saying my Internet service is live and therefore if I cancel it, I have to pay £150, I have to wait until the engineer called me. This is the worst service I have had in uk. I do not recommend this service. I regret using their service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Post Office  
Worst broadband out there who use technique of fraud
They dont start your broadband until the 2 week cooling off period ends so you will be stuck with them the internet is so bad you will cancel by giving the whole fees
Do not get this fraud broadband and regret inshaallah
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
They disconnected and changed our landline phone number four times. I am born and bred in London and never had such a rubbish service from any where in my life.
AVOID LIKE THE PLAGUE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
SY Post Office  
Okay so I was with BT and my internet was acceptable at a stable 3.5mb. Not great for broadband and costing £41 a month I felt bitter, so I joined post office at half the price.

Post office was live and my speeds were exactly the same as BT. This lasted for around a week until BT switched off their service or however it works... My speeds then dropped to 0.4mb and is now the equivalent to dial up. Pictures don't load, video takes a lifetime and then cuts out a few times so you have to restart. Online games are just not possible and I feel I have been sold a product not fit for purpose. This speed is also less than half of the lower end estimated speed of 1mb. I'm hoping because of this that I can cancel this contract without too much hassle but I may be wrong....

My 4G on my phone is far better and I wish I was exaggerating. DO NOT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beccles Post Office  
When it's working, I get good speeds of 10-14Mb, however it drops the internet connection at least 6 times a day, often up to 10. Each time it takes 2-3 minutes to reconnect. The actual DSL link stays up, just the internet (PPP) connection drops, so the line is fine. I suspect it's their low-end Zyxel router, which they've already replaced once to no avail. I had a similar experience with TalkTalk (the same network) previously, which was fixed by an upgraded router. Customer service are OK, but I always get the feeling they don't really know much about the technology theyre' supporting. Whenever I ring them I get the same series of things to try, including testing my WiFi (which is fine), even though I give them a clear description of the problem. They don't seem to be able to understand the difference between WiFi, DSL connection and internet service. I've told them if it doesn't improve in 28 days then I will be cancelling on the basis it's not fit for purpose and they refunded my first month's fee while we work on it.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk Post Office  
Slow and unreliable! Constantly dropping connection. Avoid!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Please read this before you sign up to PO broadband. I wish i'd have read reviews before i did!
we all search for the best deal however on this occasion it didnt pay off. i have called several times complaining of slow speeds and poor connections. i get an average of 0.3 - 0.6mbps
i called once in the day time (a day off) and i got 1.8mbps
technical team told me there is not a problem with my line its because i use the internet at peak times, there is nothing they can do.i have 6 months of test data with low speeds that i am trying to use to get out of my contarct.
i would pay a few pounds more and go with a reliable provider, hopefully with fiberoptic and who doesnt heavily filter during peak times.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Post Office  
No stars for this CRAP company don’t get fooled with the cheapness it’s a very meaning of what u pay for is what you get 3 days as a new customer and despite txt saying I was live still NO service password don't work rang customer services they casually said I will have to wait and be patient get lost all I can say is not fit for purpose bye bye post office no service NO contract simple please avoid at all cost spend a few extra £££ and get a reputable supplier which post office is certantly NOT
Nottingham Post Office  
I am highly frustrated and regret this service...a total waste of money.
I turned overnight technician as their reps make me giggle wt everything myself each time I called to complain!

Since February activation....I hv not had a whole half an hour internet connection..my 2 yr old son is more frustrated as he couldn't do anything on his tablet and always crying for internet! My girls go to the library to do work on the computer and I am paying for a service not being used...they threatened me wt 250+ pounds for cancellation if I leave! I am totally sad!
Wolverhampton Post Office  
i am surprised that i have a connection to write this review. actually cant believe this i am still awaiting the dial up tone to finish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
scotland Post Office  
This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
where to start I've been with the post office now for 13-14 months and they are crap the speed is slow the wifi connection is very hit and miss if there's one. and the customer service is the bigger joke ever. I've lost count how many times I've rung them to complain. they say the same thing and do the same thing ever time I ring them. they have blamed the bad connection on the router 3 times and sent me a 3 new ones and still it doesn't make a difference. so DON'T USE THE POST OFFICE FOR BROADBAND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
shropshire Post Office  
Worst broadband ever i ever had i wish if i knew anything or asked any 1 before signing up
1) 0800 no not free
2) router you have to reset 10 times a day
3) customer service waist of time
4) price increase every month without any notice
You lucky to to get 1mb
5) speaking to c/service talking to a wall minimum 45min waiting time
6)please please don,t join post office broad band
7)no good and its not cheap will cost you more then sky
All i can say don,t take my words for it just think before you join these cos if you do they will rob you every day and you will regret it day and night for rest of your life if i say biggest mistake of my entire life it would be POST OFFICE BROADBAND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHEFFIELD Post Office  
I would not recommend PO broadband to anybody, we have had an ongoing connection problem for over 3 months. Their customer services blame BT REIN team but won't provide any further information. They don't update us when they say they will, their manner varies between patronising, sarcastic or plain rude. We have told them we are reporting them to the regulator and they practically laughed at us, 19 phone calls and 3 months and we are no nearer getting a resolution. They have failed to provide a code of practice after being requested multiple times but they don't seem to have any problem taking money from our bank account. They have threatened to "release us from our contract" which of course doesn't resolve the fault.I cannot understand how these jokers are allowed to operate and I'm looking into options for taking this further.
Do Not Use!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Lincs Post Office  
So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradford Post Office  
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
Devon Post Office  
Useless...! Dreadful speeds, often drops out completely, worst provider we’ve had in last 20 years in the same house; same phone line; appalling service. Thought it was a good deal when I saw the offer, but can’t wait for last two months of contract to end. Don’t waste your money. Very frustrating experience. I now learn i’m just one of many....far too many!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Poulton-le-Fylde Post Office  
Yet another unsatisfied customer with poor speeds and dropped connection throughout the day, customer services are not much help keep changing router settings and say monitor for a few days if no improvement contact us again (and wait in a queue usually for 15+ minutes) Lesson learnt, free broadband means crap speeds and connectivity
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Wow, thanks everyone, ordered it last week, now cancelled it, reviews are horrendous, glad I took the time to read it. Got 20 GB for £20 with o2 SIM only deal, might as well keep on tethering. Thanks again.
Bromley Post Office  
6 months now with Post Office & regular broadband speed tests show o.3 to 0.8 at best after many phone calls, engineer visits & promises to investigate no improvement. Considering taking out new provider & fighting P.Office to terminate contract. As a small business the service is unusable - most days can`t even access email.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
whitacre heath coleshill Post Office  
THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE, IF YOU ARE THINKING OF CHANGING YOUR BB SUPPLIER LIKE I DID WELL YOU WOULD BE OFF YOUR HEAD TO GO WITH THIS OUTFIT. PREHISTORIC BUSINESS OPERATION WITHOUT A CLUE AND THE WORST BROADBAND SPEEDS IMAGINABLE! STEER CLEAR AT ALL COSTS HOW CAN SO MANY BAD REVIEWS BE WRONG??? WISH I HAD LISTENED BEFORE CHANGING TO THIS JOKE. YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr Post Office  
After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Post Office  
By far the slowest broadband we have ever had. Speeds of 0.1 and 0.3 are the norm for us. Post office were not interested in improving this blaming our location. Would not recommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
BARNBY IN THE WILLOWS Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
I have read some very negative reviews of this provider but I can only speak as I find. We have been with them for nearly a year now and have had nothing but good service and support. When broadband failed on one occasion an assistant was very helpful and talked me through the most likely cause. When it was discovered that the cause was a faulty router a replacement was in the post arriving the next day. Once again the assistant was prepared to go through the steps of installation with me. So no, I have no complaints and found the customer service and provision of telephone and broadband excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Notts Post Office  
‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
the broadband really bad not even 2 weeks with them it keeps cutting off going slow preamble alter problem the custom help line not any better its the worse broadband out I can see with so many reports on them I have changed but my first bill is £35 and I only been with them 1 week that's shocking you internet not been working since it went live just last week 2017 people don't go with them avoid them you be dissepiment
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
saltcoats Post Office  
DO NOT sign up for post office broadband! Worst internet ever. Left sky which was a big mistake.
Customer service is dreadful, you are suppose to wait 10 days to get full speed, when you discover you don't you only have 4 days to cancel. You then need to pay hundreds of ££££ to get out of it!!! AWFUL, should not be allowed to operate, daylight robbery!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
been with them since the 9 of this month Internet slow keeps cutting off been calling them loads of times with no help telling you to turn off reset over and over upload is about 1mb they keep saying its our phone line box which was just new last year with EE we going over to talk talk in 7 days but this service is a joke I read so many bad reviews on it I regret it charging to them they changed me £35 only been with them 2 weeks with a not working broadband yours love taking money £140 for someone to come check don't think so don't go with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
saltcoats Post Office  
Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Rubbish - unreliable connection - slow -
Routers which dont work
cannot connect to my email
Voicemail is unreliable
Hidden connection costs

The only reliable thing is they never fail to collect the money

I would not reccommend this service and I have the premium package!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rhydlewis Post Office  
Finally made the effort to leave and glad to do so. Started as a great service eight or so years ago but in the recent past a steady decline. Confusing pricing changes/increases and a definite and significant slowing down of speeds (suspect some sort of choking off at peak times). A pity really - would have remained a loyal customer, but something has gone very wrong. 'Bye Post Office.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Wiltshire Post Office  
Worst decision I ever made. Switched providers from Sky to Post Office. Post Office switched off my Sky then left me with no broadband and told me it would take a week to sort. Only after blasting them on Twitter did they attempt to sort it in 24hrs. Problem was it would only work on my laptop not my phone nor catch up TV. Rang tech support they told me that that as I had internet connection any issues with my phone were my problem and same for TV. Impossible to log in non phone - several people have tried it and its impmossible. I am cancelling the contract I have had it 3 days. Rubbish don't use.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Grinstead Post Office  
We were recently offered a free upgrade to fibre from standard broadband to the end of our contract. Looking at the mostly terrible reviews we were doubtful. However so far it has been very successful with download speeds at the lower limit promised. We did lose Wifi once but this was quickly sorted with the help of their technicians.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bardney, Lincs Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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