Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 676 customer ratings since 2020-06-15 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,325 Customer Reviews over 34 pages

  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
  • Reviewer
    Location
    Sherborne
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I decided to leave a review as it appears only dissatisfied customers are leaving them.
    I changed 3 weeks ago from Plusnet to Post Office saving £15.00 a month. The changeover went smooth as silk and I am getting consistently over 35Mb/sec connection speeds with very very few disconnections. Overall a very positive experience.
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Drops out at least once a day, however speeds good when is working. Awful customer service.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutly the worst broadband service i have ever come accross. Internet never works. Cannot wait till this contract is over. Aviod this company there useless
  • Reviewer
    Location
    South Birmingham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great service. Change over was easy. So glad to be rid of talk talk. We've made 1 call to customer service, call was answered promptly and the agent was understanding, reassuring and knowledgeable. Really happy so far, not crashed once, it's only been a week but seem better than any other provider. Worth it for the comprehensive customer service. Oh, speeds are twice as fast as talk talk, whom they piggy back. Weird huh...
  • Reviewer
    Location
    West Byfleet
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have Post Office fibre. I find it very reliable with average speed 30mb. There is an occasional drop out but infrequently and then for only a couple of minutes. Customer service is easy to contact with minimal waiting times. Professional and friendly help from agents. I highly recommend this service particularly as it is competitively priced.
  • Reviewer
    Location
    Stamford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
  • Reviewer
    Location
    Bucks
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish!
    Not even worth one star!
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is the worse company you can switch your home phone and broadband, unfair people who talk to you as a customer service, they don't know how to manage, they don't care and respond about any thing.
    I had a extremely bad experience .
  • Reviewer
    Location
    Lancashire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking. You'd be better getting a data contract with a mobile company and using 4G. Disgusting customer services to boot.
  • Reviewer
    Location
    Brighton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
  • Reviewer
    Location
    Kettering
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I have ever used, customer service very poor, broadband service very poor, speed very poor.
    The worst thing is I have not use my Internet for the passed 3weeks and am still paying for it. They have no engineering to come and fix it, And I can not cancel the contract because they are saying my Internet service is live and therefore if I cancel it, I have to pay £150, I have to wait until the engineer called me. This is the worst service I have had in uk. I do not recommend this service. I regret using their service.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER GET POST OFFICE BROADBAND!!!

    This has the be one of the worst internet experiences of my life! The internet was down more that it was on! At the of end the day we still pay money for the internet so they should make sure it works spot on. Fair enough it might be slow but there’s no need for the whole internet to completely stop working for days! I try and call customer service and they are soooo rude it’s unbelievable. They said it’s no upfront cost when you first get the broadband but they’re lying because I had to pay £45. I cancelled my account on the end day of my contract and I paid my final bill but now they want to charge me £30... for what??? They’re robbing hypocrites!
    NEVER EVER PAY FOR THIS ABSOLUTE AWFUL INTERNET!
    you might as well pay an extra £5 for something more reliable.
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Have to phone customer service on mobile as you are charged on your landline(!!) albeit I was on their inclusive weekend phone package. Rude and contradicting call handlers. Luckily got out of contract as they put up price mid contract. Have gone back to Sky. Avoid these charlatans at all cost
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband out there who use technique of fraud
    They dont start your broadband until the 2 week cooling off period ends so you will be stuck with them the internet is so bad you will cancel by giving the whole fees
    Do not get this fraud broadband and regret inshaallah
  • Reviewer
    Location
    SY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    They disconnected and changed our landline phone number four times. I am born and bred in London and never had such a rubbish service from any where in my life.
    AVOID LIKE THE PLAGUE
  • Reviewer
    Location
    Beccles
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Okay so I was with BT and my internet was acceptable at a stable 3.5mb. Not great for broadband and costing £41 a month I felt bitter, so I joined post office at half the price.

    Post office was live and my speeds were exactly the same as BT. This lasted for around a week until BT switched off their service or however it works... My speeds then dropped to 0.4mb and is now the equivalent to dial up. Pictures don't load, video takes a lifetime and then cuts out a few times so you have to restart. Online games are just not possible and I feel I have been sold a product not fit for purpose. This speed is also less than half of the lower end estimated speed of 1mb. I'm hoping because of this that I can cancel this contract without too much hassle but I may be wrong....

    My 4G on my phone is far better and I wish I was exaggerating. DO NOT DO IT!
  • Reviewer
    Location
    Norfolk
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    When it's working, I get good speeds of 10-14Mb, however it drops the internet connection at least 6 times a day, often up to 10. Each time it takes 2-3 minutes to reconnect. The actual DSL link stays up, just the internet (PPP) connection drops, so the line is fine. I suspect it's their low-end Zyxel router, which they've already replaced once to no avail. I had a similar experience with TalkTalk (the same network) previously, which was fixed by an upgraded router. Customer service are OK, but I always get the feeling they don't really know much about the technology theyre' supporting. Whenever I ring them I get the same series of things to try, including testing my WiFi (which is fine), even though I give them a clear description of the problem. They don't seem to be able to understand the difference between WiFi, DSL connection and internet service. I've told them if it doesn't improve in 28 days then I will be cancelling on the basis it's not fit for purpose and they refunded my first month's fee while we work on it.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow and unreliable! Constantly dropping connection. Avoid!!!!
  • Reviewer
    Location
    York
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    When it does decides to connect, the speeds are always as advertised. However, expect it to fully disconnect for 5 minutes randomly throughout the day. You may get lucky like we did and have the disconnects occur at the same time each day so you can plan your leisure time around when your ISP chooses that it doesn't fancy fulfilling it's job.If you don't have tin cans and string to spare, then the PO might be the right choice for you.
  • Reviewer
    Location
    Warrington
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please read this before you sign up to PO broadband. I wish i'd have read reviews before i did!
    we all search for the best deal however on this occasion it didnt pay off. i have called several times complaining of slow speeds and poor connections. i get an average of 0.3 - 0.6mbps
    i called once in the day time (a day off) and i got 1.8mbps
    technical team told me there is not a problem with my line its because i use the internet at peak times, there is nothing they can do.i have 6 months of test data with low speeds that i am trying to use to get out of my contarct.
    i would pay a few pounds more and go with a reliable provider, hopefully with fiberoptic and who doesnt heavily filter during peak times.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Post Office
    Date
    Comments
    No stars for this CRAP company don’t get fooled with the cheapness it’s a very meaning of what u pay for is what you get 3 days as a new customer and despite txt saying I was live still NO service password don't work rang customer services they casually said I will have to wait and be patient get lost all I can say is not fit for purpose bye bye post office no service NO contract simple please avoid at all cost spend a few extra £££ and get a reputable supplier which post office is certantly NOT
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Post Office
    Date
    Comments
    I am highly frustrated and regret this service...a total waste of money.
    I turned overnight technician as their reps make me giggle wt everything myself each time I called to complain!

    Since February activation....I hv not had a whole half an hour internet connection..my 2 yr old son is more frustrated as he couldn't do anything on his tablet and always crying for internet! My girls go to the library to do work on the computer and I am paying for a service not being used...they threatened me wt 250+ pounds for cancellation if I leave! I am totally sad!
  • Reviewer
    Location
    Ambleside
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    Comments
    The speed ok at about 12 MBps but I'd be having really bad connection problems. I wondered if it might be a crappy router so I tried connecting my previous D-Link TalkTalk router and the connection stability seems to be much better (at least for the two days in so far I've been trying it out). If you do this you'll need to be comfortable logging into the Talk Talk (or other) router admin and adding the post office connection details. You can get these from the Post Office router back up file that you can export from the admin login and open in a text editor.
  • Reviewer
    Location
    Tyrone
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DONT BUY. Very poor went for PO as it was cheap, as the saying goes you get what you pay for in this case you pay cheap and get a bad service. Goes off constant and service staff isn’t that great either. I wouldn’t recommend this broadband service to anyone.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish, constantly have to restart the router, the safeguard (while i agree in principle is way too strict) and too difficult and time consuming to even attempt. There own technician said on one of the many occasions of trying to sort it and i quote "It is by far the crappiest provider, unreliable and outdated service he has ever had the misfortune to have been in contact with"
  • Reviewer
    Location
    Great Dunmow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Safeguard is blocking everything, even though it's turned off. Customer service is useless and won't reply to emails. Broadband speed is poor similar to talktalk.
  • Reviewer
    Location
    scotland
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i am surprised that i have a connection to write this review. actually cant believe this i am still awaiting the dial up tone to finish
  • Reviewer
    Location
    Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
  • Reviewer
    Location
    E14
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If your getting it for gaming. Dont make the mistake of going for this broadband, speed is so bad and they will keep you in contract and the worst tech support who dont know anything.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the most shocking broadband provider I’ve ever been with. It’s impossible to stream anything, the internet goes down at least 4 times a day, forget about downloading a game on a console - it took me 3 days to download a Switch game and couldn’t even load Facebook on a phone whilst it was doing that. No use trying to get through to them on the phone and they don’t reply to emails. Don’t let the cheap monthly price tempt you, there’s a reason they charge so little. Currently been without any internet for over 24 hours! Can’t wait to cancel!
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Comments
    The Post Office doesn't even deserve a one.
    DO NOT SIGN UP FOR THE POST OFFICE BROADBAND SERVICE.
    I have used Sky, TalkTalk, Virgin and SSE.
    The Post Office should not EVEN be providing any internet service, that is how bad they are.

    I refuse to continue on my with contract and if needs be I will be taking this to OfCom for the terrible service.

    It will take alot of patience on my part but it is a matter of principle. No one should have to pay this service. I will be speaking to OfCom this week and sharing any tips to yourselves.
  • Reviewer
    Location
    Kent
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Move from BT where I had 16MB download speed and now have an intermittent service that regularly drops and at best speeds of 7MB DOWNLOAD.
  • Reviewer
    Location
    shropshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    where to start I've been with the post office now for 13-14 months and they are crap the speed is slow the wifi connection is very hit and miss if there's one. and the customer service is the bigger joke ever. I've lost count how many times I've rung them to complain. they say the same thing and do the same thing ever time I ring them. they have blamed the bad connection on the router 3 times and sent me a 3 new ones and still it doesn't make a difference. so DON'T USE THE POST OFFICE FOR BROADBAND
  • Reviewer
    Location
    SHEFFIELD
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever i ever had i wish if i knew anything or asked any 1 before signing up
    1) 0800 no not free
    2) router you have to reset 10 times a day
    3) customer service waist of time
    4) price increase every month without any notice
    You lucky to to get 1mb
    5) speaking to c/service talking to a wall minimum 45min waiting time
    6)please please don,t join post office broad band
    7)no good and its not cheap will cost you more then sky
    All i can say don,t take my words for it just think before you join these cos if you do they will rob you every day and you will regret it day and night for rest of your life if i say biggest mistake of my entire life it would be POST OFFICE BROADBAND
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband i have had in past 7 years of being in UK across cities. The broadband was not working for weeks and then it keeps hanging. every week i had to calla nd they will ask me to take actions and it will recover and then next week start over again. The customer service is a lottery someday good someday bad. PLease avoid at all cost.
  • Reviewer
    Location
    North Lincs
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not recommend PO broadband to anybody, we have had an ongoing connection problem for over 3 months. Their customer services blame BT REIN team but won't provide any further information. They don't update us when they say they will, their manner varies between patronising, sarcastic or plain rude. We have told them we are reporting them to the regulator and they practically laughed at us, 19 phone calls and 3 months and we are no nearer getting a resolution. They have failed to provide a code of practice after being requested multiple times but they don't seem to have any problem taking money from our bank account. They have threatened to "release us from our contract" which of course doesn't resolve the fault.I cannot understand how these jokers are allowed to operate and I'm looking into options for taking this further.
    Do Not Use!
  • Reviewer
    Location
    Bradford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wifi connection drops all too frequently using provided router to the extent that it is unusable most evenings. I have been given the run around by Post Office customer services, who never answer in less than 15-20 minutes on hold to no avail. On one occasion I had to take a day off work to wait in for an engineer and nobody told me that the appointment was cancelled. After more discussions I am now told that they only guarantee internet, not WiFi, like it's 2003 all over again... Worst provider I have ever experienced.
  • Reviewer
    Location
    Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    Comments
    Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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