1,366 Customer Reviews over 35 pages
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- Location
- Hertfordshire
- Reviewing
- Post Office
- Date
- 2020-12-24
- Comments
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I have been without internet for 8 weeks now have spoke to at least 15 different people, been lied to and when an engineer said he would come they did not turn up. It's not Xmas Eve and am still waiting for them to come, do not get this service very unacceptable
- Location
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- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2017-10-21
- Comments
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The only polite word to use is NAFF.
Upload speed .4, download speed .3 and if i try to log onto my online banking it times out. Maybe I'll try during Match of the Day...
Cannot comment on customer service - i'm phoming them tomrrow to asak for a speed check from their end!
- Location
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- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2017-10-22
- Comments
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This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2020-01-10
- Comments
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Do Not Go With These! Even when the connection worked it was way below the lowest guaranteed speed. There's no way to cancel without incurring fees. They are thieves. I went with a different provider and now have no speed issues at all
- Location
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- Location
- coddington
- Reviewing
- Post Office
- Date
- 2018-09-03
- Comments
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wish never left Bt only been on this a week But don.t tell you there are a lot of Printers won,t work on this Network ,as we have found out .After 3 different printers from Currys we then rang Help desk to be told that lot of printers not compatable
- Location
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- Location
- Luton
- Reviewing
- Post Office
- Date
- 2020-04-26
- Comments
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Not going to sit here and rant and rave, i will be contacting the ombudsman.
When i first had dial up, it was faster.
- Location
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- Location
- darwen lancashire
- Reviewing
- Post Office
- Date
- 2019-05-23
- Comments
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i recomend post office broadband to any one very good exelent
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2017-08-30
- Comments
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Cant wait till the contract ends. It spends more time off than on and when it is on its so slow. Old dial up was faster
- Location
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- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2019-10-16
- Comments
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This is the worst WiFi I have ever seen. Most the time there is no internet connection and when you occasionally get WiFi it won’t load anything without taking 10 minutes. We’ve had the engineer out and it hasn’t solved anything. Do NOT buy this WiFi if you ever want WiFi. This is the worst service I have ever received.
- Location
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- Location
- GRANTHAM
- Reviewing
- Post Office
- Date
- 2020-10-19
- Comments
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After using many broadband providers i am sorry to say post office broadband has been the worst for speed connection and customer service. After almost 12 months i called to say i would not be renewing my contract and told post office about the poor speed and loss of connection, i was asked if it could be improved would i stay. Yes certainly so was put through to someone technical .working from home had to complain about the rapping music as i could not hear the lady. She put the phone down on me before i had fi ished speaking to her. I was asked to put a different filter in the phone socket box which didnt make a difference and when i called back After 2 days to cancel and explained again why i was told that the filter i was asked to put in the socket wouldnt have made the slightest difference and couldnt understand why i was asked to put this in. Thank you to the man who told me this and took my cancellation notice. Now that i have cancelled it seems that the internet is cutting off more than ever and believe it to be due to cancelling. I have never really complained so i think this tactic is not good for future reference.
I strongly advice not to use the post office broadband it may be cheaper but is not very good and bottom of the list of my previous broadband providers
- Location
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- Location
- Northallerton
- Reviewing
- Post Office
- Date
- 2016-12-10
- Comments
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I wish I could leave zero stars. Broadband speed pathetic and variable. In evening it is impossible to get a satisfactory speed to watch a film on Amazon Prime
- Location
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- Location
- Holmfirth
- Reviewing
- Post Office
- Date
- 2017-10-10
- Comments
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The very slowest broadband ever do not touch them with a barge pole stay well clear
- Location
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-08-07
- Comments
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As others have said, review should be no stars!
Came over from Sky on 12th July and have had no broadband for the last 27 days!
Told I would need to to upgrade to fibre which I did but still no connection and informed that 19th August would be my earliest connection date so 39 days before they provide a connection!
I honestly don’t know how they get away with it.
- Location
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- Location
- warrington
- Reviewing
- Post Office
- Date
- 2017-12-02
- Comments
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Put it one way my mobile data on 1 bar with only the h plus sign is faster than this crappy Internet, it works but even to upload Netflix takes forever, wish I had stayed with BT they're a lot faster, post office is a joke, you get what you pay for.
- Location
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- Location
- Durham
- Reviewing
- Post Office
- Date
- 2021-03-11
- Comments
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STAY AWAY! This is the worst broadband we have used! We have been with them 2 months now, worst mistake moving to these cowboys!
The speed is so slow and the broadband connection drops out multiple times a day for periods of time. No problems with our previous supplier.
The customer service is total dog ****. They have now sold the service to Shell Fuel! The service couldn't get any worse.
I would give them 0 stars if i could.
- Location
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- Location
- Millom
- Reviewing
- Post Office
- Date
- 2017-10-05
- Comments
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Changed to post office from BT in august since moving service is shocking on the phone the very first day of being with them as broadband stopped working then it's been every week since telling them my broadband not working or my phone line keeps dropping get the same response every time asked to leave but was told I would be charged the full amount I have told them there in breech of contract might as well bang my head against a brick wall keep clear of this lot as there a joke
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2019-03-03
- Comments
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Beware !! Post Office Broadband Safeguard is currently "stuck" on child friendly for new customers ... therefore no over 18 access is available and yet they are still selling it ... Basically its not fit for purpose if you want to put a bet on ... buy vape juice and the like !!! There is no "fix date" ... They are very apologetic about it .... but thats not a lot of good to me
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2021-07-01
- Comments
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what a load of rubbish too slow and always buffering, cant watch a video. they sould stick to stamps grrrrr
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2018-09-04
- Comments
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Don’t ever consider the POBroadband & phone deal.
The broadband is rubbish, as slow as going back 20 years into the dark ages, the phone line with a consistant background hum.
I cancelled after one Day!
Am back with my previous supplier: phew! What a relief!
- Location
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- Location
- Scarborough
- Reviewing
- Post Office
- Date
- 2015-08-27
- Comments
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I have been a PO customer for over 4 years. Very rarely have I been disappointed with any aspect and these recent reviews prompted me to post mine. At only £8 per month (currently £4) and £15 (£12 if paid in advance) line rental for unlimited broadband it must be a good deal. Plus calls at weekend to 40 different countries. How much more do people want? One thing has never been reported - the evening calls start at 6pm not 7 like so many others. You don't get fibre optic speed but my connection is mostly 7Mb, dropping slightly at busy times.
- Location
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- Location
- Port Talbot
- Reviewing
- Post Office
- Date
- 2017-11-07
- Comments
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4* for customer service as change over was trouble free and service at branch was friendly and polite. Trouble is the broadband is utter crap and I'm tied in now. Debilitatingly, business damagingly slow, absolutley gutted. Seen what others have written; seems pointless even complaining. DO NOT TAKE ON PO BROADBAND! You get what you pay for.
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-09-13
- Comments
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Absolute joke of a company. I live in a rural location however speeds of 7mbps were quoted. I struggled for almost a year barely getting over 1mbps. It would drop out regularly and the router needed restarting many times. I phoned their tech dept who stated they could see a fault, but kept making me do self checks and insisted that the fault was at my end. In the end, i told them to stuff it and i terminated my contract early and went with BT... BT identified a fault prior to connection going live and sorted it. I am now getting just over 6mbps and my connection has not dropped out once. They may be cheaper,but avoid at all costs. Shocking company and service.
- Location
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- Location
- BN17 6RW
- Reviewing
- Post Office
- Date
- 2018-06-10
- Comments
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I am now a retired fibre broadband provider. The main reason for slow or interrupted speeds are nothing to do with the fibre network. Most issues are in the customers premises. If you take self instal options from BT you can have problems if your internal cabling is not to the correct standard. Instal has to be done by a professional if you have more than one socket in your house. So dont complain if you have issues.
- Location
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- Location
- South Durham Court, Hendon, Sunderland
- Reviewing
- Post Office
- Date
- 2019-04-19
- Comments
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For the price I am paying it is a very good service. I think it is the cheapest one around, £17.00/month. It is only ordinary broadband but the download speeds I get are very good. I think is ideal for someone new to the internet.
- Location
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- Location
- West devon
- Reviewing
- Post Office
- Date
- 2016-02-20
- Comments
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Absolutely dreadful . It`s not far off dial up evenings and weekends . I`m sorry I can`t afford the leaving fine . would if I could .
- Location
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- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2016-02-24
- Comments
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I moved from TalkTalk in December as there service was bad but the post office broadband is like having the old dial up system its so slow even simply things like loging into ebay is so slow it just buffers and buffers for minutes and it cuts off on a regular basis, the good new is I only have 17 months of this contract to run. please don,t be a fool like me and be attracted to their monthly broadband price, its not worth it for the loss of speed
- Location
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- Location
- RYTON
- Reviewing
- Post Office
- Date
- 2019-11-22
- Comments
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DO NOT waste your time and your money, you would get a better and faster connection if you stood outside your own house with a metal coat hanger,connected to your phone or computer, if you want to have more than 1 browser tab open at a time, this is not for you, no sympathy for any one who still select's this provider, over ANY OTHER
- Location
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- Location
- Aldeburgh
- Reviewing
- Post Office
- Date
- 2016-05-03
- Comments
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sent me a bill including missed appointment charge which was incorrect, they had full access but failed to keep appointments themselves. Wrote to them in March giving chapter and verse, they ignored my letter and sent me a threatening reminder. Sent a copy of my March letter by recorded delivery, they ignored that and cut the line off. Took an age to get through to customer support who were completely useless. Didn't have any record of my letters and just wanted me to settle the outstanding bill. Do not go anywhere near this shower, avoid at all costs
- Location
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- Location
- Southrepps
- Reviewing
- Post Office
- Date
- 2018-02-07
- Comments
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Absolute crap, i can have up to 6.8mbps for a very short time in a morning then after a very short time it goes down as low 0,05 for the rest of the day and only improves again very late at night. Thank god my contract is finished this month, never again.
- Location
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- Location
- Ross on Wye
- Reviewing
- Post Office
- Date
- 2018-02-16
- Location
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- Location
- Highland
- Reviewing
- Post Office
- Date
- 2016-08-16
- Comments
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Didn't deliver service at all, avoid at all costs.
- Location
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- Location
- Oxford
- Reviewing
- Post Office
- Date
- 2020-03-30
- Comments
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PO Broadband is at least as good as the others that I have had - usually change to the cheapest each year. No difference in service from SSE broadband, Sky and PlusNet. PO was the cheapest when my PlusNet contract finished last August. No complaints since then - the occassional disconnect, but that occurred with PlusNet as well - just reboot the modem. I was sent an offer to upgrade my PO line to fibre (for £20.90 pm). Customer service very helpful and efficient. I will update when my fibre connection is in place (next week).
- Location
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- Location
- Bournemouth
- Reviewing
- Post Office
- Date
- 2018-08-13
- Location
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- Location
- Hastings
- Reviewing
- Post Office
- Date
- 2016-03-04
- Comments
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Wouldn't use if the last provider on earth. 6 years after terminating contract still in dispute and raising 3rd Ofcom case.
Stay away if you want any form of customer service.
- Location
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- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2020-05-29
- Comments
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AVOID!!!! I have been having countless issues with PO Broadband. Cuts out regularly, during zoom meetings and frequently thorough the day, including for a WHOLE HOUR this morning. The customer line is regularly engaged or just wont pick up calls and despite having countless issues with the line I am told my line is working fine! Need to change provider!
- Location
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- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2021-08-05
- Comments
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Slowest wifi ever even though they say the pact is btw 6 to 12 mbps.
Obviously when the speed test comes it s 6 never 12 .it s even struggle to load youtube .
- Location
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- Location
- cambridge
- Reviewing
- Post Office
- Date
- 2017-06-18
- Comments
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The service was bearable up till i got my xbox one s. now it takes over 7hours for games to update or new games to download. Great customer service though and very helpful, english based customer service team who are very willing to help. If you dont need a broadband for gaming or downloading much then are good for basic things. will move to a broadband faster for gaming.
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
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Please do not go with the Post Office biggest regret ever. It was £10 a month cheaper which initally attracted me to the switch however this resulted in regular outages during peak times and speeds less than 1MB download and hardly any upload speed. After 4 months in contract and numerous complaints with Post Office trying to fob me off with excuses. All blame for my end never their end a problem. I broke contract and paid £80 to leave and go back to my previous provider.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-02
- Comments
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OMG The Internet is the WORST. It Takes Me 2 minutes To Search Something up on the search bar. And every 5 minutes the internet keeps on going down so i cant even do anything. DONT BUY IT ITS A WASTE OF MONEY. And Gaming. Every 5 minute it freezes cuz my ping is at 200.
- Location
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- Location
- NotOnPostOfficeWifi
- Reviewing
- Post Office
- Date
- 2019-12-09
- Comments
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Ab so lute ly awful! I have never witnessed internet as bad as this. Aol dial up was better in the early 2000’s !!!!!!! Trash trash trash trash hahaha dont waste your time or your money. You defo get what you pay for and thats next to nothing hahahaha. Company needs to focus on delivering letters, not dead internet. Go **** yourselves post office ********!!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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