3,751 Customer Reviews over 94 pages
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2020-02-13
- Comments
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Plusnet chat has been down for weeks. They say this "our chat has been taking offline for the foreseeable future although not indefinitely".
- Location
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- Location
- Cirencester
- Reviewing
- Plusnet
- Date
- 2016-12-17
- Comments
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I've just gone on to a rolling contract with Plusnet because we have Gigaclear going live here in March2017 I currently get 0.3Mbs from plusnet and they have just increased my monthly payments from £23 to £40 per month for the pleasure. Gigaclear are providing 50Mbs for the same price. I have just spent over three hours both on the phone and on line chat and the result is always the same. They ask you to renew and then you'll get back to the contract price. One guy on line said that they would take a big hit if they gave me a discount for the next three months, I work out that would be c£60 , company goes to the wall,whole British economy collapses. I was with Madasafish for 13 years with brilliant service(They even answered the phone within seconds on Christmas day once)and then along came Plusnet. I just feel sorry for all their employees as the company are clearly losing customers left right and center and it's their jobs on the line.
Why the hell any modern ISP wants to tie in with BT is a real puzzle if they want to provide a good service but then, as has been stated elsewhere, it's a nice little earner charging people lots of dosh and giving them next to nothing in return. Boss walks away with bulging wallet, employees go back on the dole.
And yes, I am angry
- Location
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- Location
- Castle Hedingham
- Reviewing
- Plusnet
- Date
- 2017-04-04
- Comments
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I was very unsure about switching from Sky to Plusnet; Sky had provided a good, stable service for several years, but were cranking the price up unreasonably, and switching gave me the chance to move to fibre for lower cost. However, I rely on the Internet for work, so it’s important to me to have an uninterrupted service.
Things got off to a bad start. My phone line went completely dead on transfer date, and (long, long…) calls to customer service got me the response that the problem was with the wiring in my home: clearly untrue, given that it had been working perfectly up to switchover. (Of course, I do appreciate that helpline staff do have to cope with users who have done weird things when connecting their router, but a little more listening on their part would have been good.) Anyway, it took five days for it to be sorted out, during which time I had neither phone nor Internet access, of course. In the end, the problem had – as I suggested during my first call – been caused when Openreach switched my line to fibre. Now this wasn’t directly Plusnet’s fault, of course, but I would have appreciated a slightly more helpful response.
However, I have now been suing the service for a month, during which time it has been extremely reliable – no drops that I’ve noticed, and extremely good speeds. I’m happy that I made the right decision to switch, and I’d have few reservations about recommending Plusnet to anyone else considering switching.
- Location
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- Location
- Greater Manchester
- Reviewing
- Plusnet
- Date
- 2019-09-04
- Comments
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They make lots of mistakes.
Did not cancel £6.60 p/m sim, consequently they added a default to my credit file. It was their agent who didn't cancel. Finnally waived by a manager but not before telesales staff were trying to blag that they were managers only to crumble when I told them calls are recorded.
Left me with no broadband last Christmas and promised 12m FREE* BB only for me to have received a bill for £98 this month and three months early.
Overall the broadband appears reliable but the customer services culture is poor.
- Location
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- Location
- Wigan
- Reviewing
- Plusnet
- Date
- 2022-04-21
- Comments
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Absolutely the worse company I have ever experienced in my life. I waited for 14 days to get me service setup before giving up and going back to VM. Useless customer support, engineers that don't show up. Different storied from one day to the next! Utter rubbish!
- Location
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- Location
- SW1V 2EX
- Reviewing
- Plusnet
- Date
- 2021-09-14
- Comments
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Disgraceful customer service. Moved house and then had to deal with total incompetence. Don't go near these cowboys.
- Location
-
- Location
- County Durham
- Reviewing
- Plusnet
- Date
- 2014-08-06
- Comments
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I have endured nothing short of a terrible time allowing Plusnet anywhere near my phone line and broadband service. Please read my experience before contemplating your choice of phone/internet company - I don't want anyone else to go through the stress and pain I have suffered and so I am sharing my experience as it was...
I was persuaded to cancel an order with BT in favour of Plusnet's "Outstanding Service". I did order a transfer of line and a fibre broadband service from them.
Plusnet cut off my Talktalk phone line including my valued home number and broadband service on August 4th in error without reconnecting me to their service. This was not the correct day as I had already requested a much later date some weeks before, because my wife has a lot of night shifts and access to my home office communications is critical at the present time. I was told that there had been two serious mistakes with my seemless transfer and my number had been terminated by mistake as well.
I have been chasing around for hours on end calling and writing on their ticketing system which appears the only way to get anything done or complain but nothing seems to happen. When I called they simply said that complaints were not taken by phone. My complaint seems so far to have been ignored (but then perhaps that is OK as they say it might take 5 days - or more I was told when I called as they had a lot to deal with at the moment and the systems were down that day apparently!) - So are mine - internet and phones for my home office (VOIP) and home phone line!
They now say they have allocated a definite day more than 2 weeks hence as the earlier dates I requested are now not available for the restoration of my service that should still be operational - not quite the same as waiting for a seemless transfer a couple of weeks or so late - is it?
Having decided I did not trust Plusnet to install my service again (after all the mistakes and poor service) and not too sure whether this date is actually booked (they have a odd requesting system which didn't happen for me twice before). I decided to order a transfer of my line to BT which can be done in 5-10 days (quicker than waiting for Plusnet to reconnect me). However because of Plusnet's double mix up my line can't be transferred at the moment! I have tried to discuss this with someone at Plusnet but they don't seem to be able to help me despite the fact they are in effect locking my line up preventing me doing anything.
My only other option has been a radical one (justified I feel). I have this evening abandoned my home line, number and internet service and ordered a completely new line from BT for installation. I know now with confidence that although I will have to wait a little longer that my new service with BT will be installed on 28th August by a company that I can actually have a dialogue with and rely on. Unfortunately it is not quite the service I want as the unlimited service with BT is too expensive for me so I have had to settle for a 20G limited service. This is I feel a desperate solution to a serious problem that I simply cannot tolerate the loss of all these critical services any longer. The Plusnet line is therefore now surplus to requirements and I am wondering whether it will be possible to recover the number that is so valuable to us?
This action has been a very costly (£400 down in pre-payments), lost my long term land line number (what a pain), no internet and phone for home and office for 3 1/2 weeks not to mention all the wasted time and stress trying to resolve this.
I am considering my legal position with respect to the various aspects of this and how and in what form Plusnet could make this whole dismal saga up to me and my poor wife. We are beside ourselves with the whole thing!
If a manager at Plusnet is reading this then perhaps you could give me a call on my mobile. This web site may be the quickest way to initiate a dialogue with someone who actually cares at Plusnet? I say contact me on my mobile because my land lines are down and I only have sporadic access to internet. I did call a few times on my mobile and after queueing for long periods when answered I was told no manager was available and that all complaints should be directed to the ticketing system (5 day response at best) and I was concerned with the call charges I might be racking up calling an 0800 number on my mobile.
Or alternatively apparently I can write a complaint to their headquarters. Then I can have a blistering 10 day response time!! I have chosen the faster approach and heard nothing so far.
So if you have read this far and are considering what phone/internet company to use then you can make up your own mind, I have simply shared my experience with Plusnet on this occasion. I would also like to ask the managers at Plusnet to withdraw the advert advertising the great customer service which keeps coming over my car radio and now makes me grind my teeth. Unless my experience is an isolated one, which I suspect it is not, them your advert is, in my opinion, a misrepresentation of your poor customer service through a slow ticketing system.
My final comment is simply that this is the worst customer service that I have ever experienced with any company I have dealt with particularly when it has been their mistakes that dropped me unnecessarily into a distressing crisis. It has made me feel that the managers their do not seem to care at all.
My feeling is that I should consider issuing some sort of legal proceedings for damages if appropriate refunds, appropriate financial compensation and an apology are not forthcoming in double quick time.
Any response Plusnet or do I have to pursue this along those avenues?
- Location
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- Location
- Broadstairs
- Reviewing
- Plusnet
- Date
- 2016-04-06
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2019-12-04
- Comments
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Beats Sky and Virgin for Customer Service and Value
If I had read the reviews I would have never moved to PlusNet, but I'm so glad I did. I was being essentially held hostage by Virgin paying £108 for fibre broadband, BT Sport and Sky TV.
I did some basic maths and decided to buy a Freeview box (Manhattan T3R 1Tb), subscribe to PlusNet for Fibre Broadband and use the BT Sport App on my TV's (£10\month from PlusNet) and Black Friday Deals from NOWTV to get Sky Sports, Entertainment and Movies. The PlusNet installation was really simple and as BT OpenReach (PlusNet are part of BT) have now put Fibre into my house, I get over 78Mb Broadband through PlusNet (which is enough) and more watchable content than I had before. The PlusNet component on this costs me £36\month (£26 broadband and £10 BT Sport) and through savvy Black Friday purchasing the complete Sky bundle costs me £18 so a total of £54 a month (half what Virgin wanted).
Focussing on PlusNet, the service has been brilliant. The engineer installation was done quickly and as booked, the router setup was easy and some of the router security and control features are better than Virgins. I have two young sons who watch a lot of online content and game over the internet and no issues with broadband speeds. Also no issues with the router dropping the internet connection on almost a daily basis unlike Virgin. The website is clear and simple and I've moved to PlusNet mobile getting a 11Gb unlimited SIM for £11. When I have called customer service it's taken some time to get through, but Virgin quite often took over 30 minutes. Since terminating my contract however Virgin has been phoning me so often to try and retain me that I ended up blocvking their calls (I have been with them since Blueyonder so 20+ years). Anyway, if you want fast fibre, good offers on BT Sport and to couple that with Freeview and SmartTV Apps for things like Sky then I'm not sure you can beat PlusNet on price and from my experience good (if not great) customer service.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2016-10-21
- Comments
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There is only me, using one laptop, right next to the router. The speed drops way too often to the degree it becomes frustratingly painful. One can't play music, movies or even load pages. Why am I paying? Oh yes, because I'm legally obliged to. Yet I get a very dubious service in return. Sliding service should equate to sliding payment.
It's ridiculous. Yet another form of one way exploitation and false representations. This industry needs to be whipped into shape as does the letting agency industry which is permitted to exploit renters. Dear Government, please stop wasting time and resources on perception management and perceive this: do something useful. Thanks awfully.
- Location
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- Location
- Urmston
- Reviewing
- Plusnet
- Date
- 2018-07-24
- Comments
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I've used Plusnet for an year, because it was the only supplier in my area which could provide the "highest" speed. During this year, the connection kept failing and the speed was a only half from what I was supposed to have. I raised it with their IT support, as usual, the "fault" was still on my side by having too "many" devices connected to Wifi (one mobile phone, a tablet and a laptop used occasionaly - you decide how many they are). The main trap is when your contract is due for renewal, you won't receive any notification, besides the DD email letting you know that in 3 DAYS they'll take an the increased payment from your bank account. So basically, unless you are very organised and keep track for all contracts renewal, you will not have any chance to reconsider your internet provider, or negotiate the contract with them.
- Location
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- Location
- Maida Vale, London
- Reviewing
- Plusnet
- Date
- 2015-05-22
- Comments
-
The worst supplier I ever had. Useless customer service and minimum 20 min waiting at anytime.
Everytime there's some issue (and will be very frequent) only God knows when it will be sorted and the anwser is always the same "sorry we cannot do anything about that".. so what am I paying for?
I regret myself for choosing Plusnet!!
- Location
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- Location
- Ub2
- Reviewing
- Plusnet
- Date
- 2023-01-27
- Comments
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I am using Plusnet for last 3 years.I just asked to send me a letter as address proof but they didn’t.it was really bad and rude.I requested three times.it’s my humble request please do not use Plusnet.because when we need they do not halp
Thank you
- Location
-
- Location
- East London
- Reviewing
- Plusnet
- Date
- 2018-03-10
- Comments
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I have been with Plusnet 18 months and I rarely had to contact them. The Internet slowed at peak times, I had the medium speed package. The prepay line rental was a bit of a rip of as it kind of meant you stayed with them longer as the broadband was 18 months and the line rental discount 12 months. But at the time I moved it was still a reasonable deal.
Now however, they have more customers they are treating existing customers poorly. I waited an hour for a new deal, despite saying they treat existing and new customers the same, in reality they don't. When I questioned why should I stay when they weren't offering me a good deal, I was told you don't have to stay with us! So with customer service like that I didn't. SSE offer better deals to existing customers and for super fast broadband, line rental and calls I am only paying £2 more than medium broadband, line rental and calls. Use a comparison site! Plusnet have dropped standards and are greedy for money than customer service now!
- Location
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- Location
- Thirsk
- Reviewing
- Plusnet
- Date
- 2019-01-28
- Comments
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Where do I start with this review? Quite simply, an utterly appalling company, not fit for purpose. DO NOT BECOME A PLUSNET customer PLEASE!!
Signed up with Plusnet on 03.12.18, paying 12 months advance line rental to take advantage of the discount (£201.88p). Nice fluffy Welcome letter assured me that Plusnet would do everything to activate my new service, including contact my old provider BT Wrong! This didn't happen. On 15.12.18 when I contacted BT CS, I was advised that Plusnet needed to do this as an account transfer, giving 30 days notice before activating the new service with me. BT had no idea that I was transferring and told me that, potentially, I would be paying for 2 accounts; an existing one with them and the new one with Plusnet!
Meanwhile, Plusnet was insisting that there was a problem recognising my billing address and this could be solved only by installing a second landline. Nothing could convince them that the line from which I was speaking was working perfectly! I refused to even consider this as an option.
Despite this 'problem', Plusnet text/emailed me to confirm that my order was due for completion on 19.12.18 (nicely just beyond the 14 day cooling off period as experienced by other reviewers unlucky enough to have had the Plusnet experience).
After days of stress/being on hold/having fruitless conversations with apparently clueless CS advisors, I cancelled my order (on 15.12.18) and have remained with BT.
However, getting my £201.88 refunded took further days of stress/on hold/unhelpful calls. I was told initially that this would be refunded by the billing team onto my credit card in 10 working days. A Plusnet router arrived and I was advised that I could do what I liked with this; no need to return. No refund after 12 working days so further CSA calls to be told that they had a problem with their automated system so this amount would be paid manually into my bank acc within 5 working days. They confirmed they had details. I was told that they relied on customer reporting to confirm this problem. What a dreadful system! No refund after 5 days but an email from Plusnet informing me that I would be reimbursed by cheque in the next 14 days!!! CSA (more calls/more stress) told me they did not hold any account details for me, despite confirmation from the previous advisor that they had this information. He then said the previous advisor must have been making it up! WHAT a truly appalling organisation!! Told him I was SO glad I'd left.
Finally emailed the CEO of Plusnet (andy.baker@plus.net) with a chronology of all these events and asking for his help re refund. A member of his 'CE Team' left me a voicemail promising to email me. Needless to say, the email never arrived. However, a cheque for the refund did turn up 48 hours later, so maybe my email did hasten this dreadful process and help it to conclude.
Almost the worst stress I've experienced since my husband died some years ago. Would hate anyone else to go through anything similar so PLEASE heed the warnings and avoid at all costs. I consider I had a lucky escape before the end of the 14 days.
If I could rate Plusnet at less than zero, I would do so.
This is not a rant; it's a series of facts.
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2021-01-27
- Comments
-
Worst company Stay clear, poor broadband ,worse service, rude staff, not easy to get hold of any service. collecting cash without giving service.
- Location
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- Location
- Altrincham
- Reviewing
- Plusnet
- Date
- 2022-01-02
- Comments
-
I switched to Plusnet after many years with ee, we had issues with ee's service but nothing like the issues with Plusnet. When you can get their attention they say that they will check out the speed, spooling and dropping out of signal issues and then dont. An engineer did visit and said there was a fault outside our property, but it wasn't followed up. Plusnet doesn't seem fit for purpose, I'm off as soon as the contract finishes in March, I don't know who to but by God I'm off.
- Location
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- Location
- Bradford
- Reviewing
- Plusnet
- Date
- 2021-06-22
- Comments
-
Nightmare experience from start to finish with unbelievably poor customer service.
To cut a very long story short Plusnet left me without any broadband when they were supposed to be taking over from my previous supplier and after I had rang them for the 8th time to sort it out they told me they were waiting for an update on my line so I was going to be without internet for at least another 3 and a half weeks and there was nothing they could do. Being self-employed I rely on the internet for work so they left me in a right mess. Unacceptable!
- Location
-
- Location
- Stratford
- Reviewing
- Plusnet
- Date
- 2017-10-01
- Comments
-
I have started to have problems with Plusnet at very first day after paying for my order. First of all they cancelled my first order after I called customer service to find out why they don't need engineer to come in and do the job if I am still paying for it. Their lovely member of staff called Mohammed (Mo), who tried to explain this to me and still left me confused decided I wanted to cancel my order which he did. When after a week waiting my broadband to go live, what didn't happen, I called them back and then Ashley said my order has been cancelled and next available time when broadband can go live is after 2 and half weeks what left me really upset. Well as she talked to me nicely I left it and was waiting until engineer came to connect broadband to BT and said I should have internet connection straight away regardless on my email it said broadband will go live on 30th September and engineer asked me to call customer service and turn it on. So I did and customer service person who's name I can't recall starting with M, said if it hasn't gone live by midnight of 29th then I should call them back. I didn't have nerve anymore do deal with them and asked my partner to take over. He talked A girl called Taylor who said our internet should go live by midnight 30th. Still nothing. I am so sick of it that don't even know what to do. Why they are selling it if they cannot provide - regardless taking my money before delivering see. I am so dissapointed and don't recommend this broadband to anyone.
- Location
-
- Location
- london
- Reviewing
- Plusnet
- Date
- 2015-12-05
- Comments
-
Broadband slow and unreliable. Phone now not working and I cannot login to the plusnet site even when I enter the details given to me by the site. I want to get out of my contract the service is appalling. I am now held on the service phone line for too long. under no circumstances would I recommend plusnet
- Location
-
- Location
- Central London
- Reviewing
- Plusnet
- Date
- 2017-03-21
- Comments
-
It's cheap for a reason; yes, the customer service is very nice but the actual service is truly dreadful and has been since I had it connected.
- Location
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- Location
- east mids
- Reviewing
- Plusnet
- Date
- 2020-01-20
- Comments
-
Despite previous complaints still getting lower broadband speed than paid for and now getting loss of internet several times per night - and their support chat doesn't work - (overloaded???).
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2018-02-04
- Comments
-
Although Plus Net is part of BT they cant supply me with Fiber. They blame BT - BT blame Open Reach. No Virgin Cable here - So BT has a Monopoly!!! Supplied router - poor wifi range.
- Location
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- Location
- Downham Market
- Reviewing
- Plusnet
- Date
- 2019-06-07
- Comments
-
PLUSNET is the WORST broadband provider I dealt with so far. Their incompetent customer support changed my broadband dates four times in three weeks. Customer support no idea what they are talking about and provisioning department only know how to pass blame to openreach. They keep promising false activation dates. Feeling like a stupid for signing up with them and leaving nowtv.
- Location
-
- Location
- Smarden
- Reviewing
- Plusnet
- Date
- 2021-03-27
- Comments
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Previously I had TalkTalk who were quite frankly......shocking. Then BT who were fine but expensive. Now PlusNet and they combine the best of BT and the price is reasonable. Billing system could do with improvement.
- Location
-
- Location
- OXFORD
- Reviewing
- Plusnet
- Date
- 2022-02-18
- Comments
-
I decided to swop providers based on the excellent reviews by 'Which' which is usually my gold standard. I run a business and essential to have a smooth transition. smooth it has not been, it has been the worst experience I have ever had with a provider.
There was initially a four day delay in my getting any internet provision at all, I was cut off from my original supplier four days before the new router was sent out. This was a nightmare, I was trying to run my business including already set up online meetings , plusnet simply said that it was on its way. What a shamble!
It was not an easy process setting up the new system although to be fair the support line was excellent.
I had hoped then to put there behind me and move forward with my new system, this has not been the case, each day wince the set-up I have had periods in which I have been unable to access internet, this in random and several times in the middle of an online meeting.
I have reported this and am told that it is being investigated and nothing more they are able to do until they find the fault.
This is a total shambles and I have asked if I can return to my old supplier, I am told that this will be a breach of contract and I will be required to pay a fee of over £100.
I am beyond words, all I can say to anyone reading this review is do not go near this provider, they are simply the worst.
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2018-06-20
- Comments
-
I was with Plusnet previously and the Broadband and telephone were satisfactory - however due to the lack of customer services I decided to leave for a year and return with new contract. BIG MISTAKE. The Broadband was unreliable and after a year I asked for Fibre and was told they could not provide in my area. I cancelled and they have taken £76 cancellation fee + every day I am receiving new direct debit amounts that they are taking. The staff are very polite on the phone but the company is the most inefficient I have every dealt with!
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2016-05-12
- Comments
-
I have been Plusnet customer for 11 months now and their broadband speed is unacceptably slow. Their customer service is OK but they often do not or cannot solve the slow broadband problem. Stay away from Plusnet broadband, the speed is constantly slow, way below what is advertised, there are also periods of complete outage and starts and stops. They may be one of the cheapest but you will not be getting value for your money.
- Location
-
- Location
- HOME
- Reviewing
- Plusnet
- Date
- 2015-12-14
- Comments
-
I would like 'get connected' to explain what an ADSL connection means to an 84 year old. It took me all day on chat line to get this info. My computer is upstairs and so the cable instuctions about the telephone line on the same floor as the computer confused me. was not correct in my case.
- Location
-
- Location
- sheffield
- Reviewing
- Plusnet
- Date
- 2019-05-01
- Comments
-
Hate this company - honestly run a mile. They messed us around for months when our internet speeds were not even 1/4th of what we were paying for only to tell us they had connected us wrong and people across the street were getting our faster speeds - no refund and even now speeds are a joke and constantly disconnects, can't handle any more than one person using it. I will be switching to another provider as soon as contract ends - oh and they increased the price mid-contract so don't let the advertisements fool you
- Location
-
- Location
- NORFOLK
- Reviewing
- Plusnet
- Date
- 2020-05-06
- Comments
-
I would never recommend Plusnet to anybody, I have had ongoing issues since March, problems after problems, things said they were done and haven't been done, having a phone line cut off with no heads up or discussion prior to causing the company to lose business, being billed for two separate accounts when there should only be one account open, constantly calling customer service and having the phone cut off 3 consecutive times in one morning, each phone call I am on hold for 45mins at least, being supplied with wrong phone numbers which is taking me around circles. Advisors attempt to assist but nobody seems to know what they are doing. Advisors say they will call back but don't. I appreciate this is difficult times, but this all started occurring prior to the pandemic therefore I don't believe there is any excuse.
The sooner we come away from Plusnet the better.
- Location
-
- Location
- Dorking
- Reviewing
- Plusnet
- Date
- 2016-11-24
- Comments
-
Customer service is terrible. I have waited on average a minimum of 30 minutes for my call to be answered. I spoke to Plusnet on Monday if this week and they said they would answer my query by 6pm they evening or the following day.
It's Thursday evening and guess what?! They still have not bothered to contact me. Customers service are a bunch of jokers.
- Location
-
- Location
- essex
- Reviewing
- Plusnet
- Date
- 2022-08-14
- Comments
-
£75 reward voucher offer is just a scam.
Lots of complaints on the forums people not receiving this.
I have spent ages trying to get through to the non existent "award winning customer support" that doesn't actual answer the phone and is not contactable through email.
The voucher never arrives.
then price displayed is therefore false and attracts customers under false marketing.
better deals and support elsewhere.
Horrible experience, avoid.
- Location
-
- Location
- Guildford
- Reviewing
- Plusnet
- Date
- 2020-06-13
- Comments
-
I was with PlusNet a long time. Over that time the price I paid went up and up and the service and speed went down and down.
Some of their staff haven't got a clue what they are on about and know nothing about IT, if you are lucky you may get hold of someone who knows what they are doing, but that seems to be the exception to the rule and most don't seem to care about anything apart from getting you of the line as soon as possible... They will even lie to you.
I had the customer services tell me the problems with my speed must be to do with my equipment. A number of different engineers where sent out and they all said it wasn't a problem my end. It never got fixed and I was basically told it was my problem as they could not do anything to rectify it. I got no apology for the bad service so I left.
The only good thing was the reliability, but for some unknown reason it would always stop working for 24 hours every month just after they took the payment for the next month. A lot of my questions went completely unanswered and this was one of them.
Would I recommend them? No not in good conscience, there are a lot better companies out there. I went for a little local company in the end. Slightly more expensive but the speed and customer service is in a different league the reliability has been great not a single drop in service.
- Location
-
- Location
- England
- Reviewing
- Plusnet
- Date
- 2016-07-05
- Comments
-
Crappy don't buy complete rip off. It goes down at least once a day and is seriously slow. If you want good broadband go somewhere else.
- Location
-
- Location
- howden
- Reviewing
- Plusnet
- Date
- 2018-12-18
- Comments
-
Good, unless you need customer service.
Reported Internet down "authorisation failure", took 4 days to get a response despite adding ironic comments to the update every day.
Wish I was near to contract end!!!
- Location
-
- Location
- Falkirk
- Reviewing
- Plusnet
- Date
- 2019-04-30
- Comments
-
Firstly my connection date was moved. Secondly they then failed to connect me. When I called they pressed a magic button and connected me saying they didn't know why I had not been activated. Gee thanks. Despite being finally connected, I could not get my router working and then on the phone had to agree to a potential charge to get an engineer to come out and look, even though I had already paid one of these to be connected (apparently this is for connecting the house outside, not making sure you can connect inside). They stated that if an engineer came out and the fault was found to be an internal one in the house I would have to pay a fee. I had to agree as without an engineer coming to look I could not connect my internet no matter what was causing it, but I made it very clear that my agreement was made under duress. I then found my router did work, but not through the connector they sent. They sent another. finally connected , the speed was dire and latency horrendous. Ended up being manually talked through over the phone how to select and change channels and find one that had a reasonable speed, none of which came close to the levels of speed they should. Router was feeding back that it was not doing as it should and was sent a new one.
This company does the minimum, the customer service is a joke, you end up fixing your own problems and having to do technical stuff over the phone to get it sorted. When I went with Virgin, there was no engineer fee, the engineer came into my home and set everything up and made sure I was up and running before they left. Plusnet make the customer run rings, forget to connect you even though you wait in all day, several days to get connected and sort things out at your end, and in a friendly customer service voice say, oh don't know whay thats not been done, I'll do it now. No elderly or non technical person not understanding latency and ping determinants etc would have stood a chance. I was not happy, this is not customer service. I got an independent person in to sort it. The signal to the router is as it should be with the guaranteed speed. However, be warned as the speeds from the router to the rest of the home (which are not part of the minimum speed guarantee) are a joke and my computers are now hardwired, although they still do not get the full speed. The whole set up wasted an inordinate amount of my time and phone calls, stress and having to do technical things. Disgusted with Plusnet.Cannot recommend. They certainly didn't do me proud.
- Location
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- Location
- Cambs.
- Reviewing
- Plusnet
- Date
- 2017-06-22
- Comments
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Increasingly unimpressed by Plusnet. Download speed round 6 MB/s. Upload, 0.5MB/s.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Plusnet
- Date
- 2015-12-14
- Comments
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This company used to be good wen they were the new kids on the block, but now they are just as rubbish as all the big providers. Speed dropped to half original (despite being super-expensive fibre) and then when I decided to leave them, they charged me £30 for the priviledge. Oh, and expect to wait about 40 minutes to speak to someone based in the UK with no customer service skills. Rubbish.
- Location
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- Location
- SOLIHULL
- Reviewing
- Plusnet
- Date
- 2016-03-23
- Comments
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Broadband Speed of .11
Its like watching paint dry!
They have the cheek to charge me for this insult.
Left Virgin because they could not supply a Phone,none of them can live up to their hype !
Spot
- Location
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