Plusnet Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Plusnet.

How Plusnet compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

Recent customer ratings for Plusnet

Based on 3,586 239,995 customer ratings since May 2025 Apr 2009 ( )

Satisfaction

4.25 stars

Customer Service

4.37 stars

Speed

3.95 stars

Reliability

4.21 stars

Visit Plusnet

Add your own review of Plusnet

3,748 Customer Reviews over pages

Sort by:

Reviewer

Keith

Location

Newcastle

Date

23/12/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

I agreed to a favourable renewal offer as I was considering leaving the provider due to intermittent connection drops and buffering while streaming. I have tolerated these issues because of the low price, but my previous experiences with customer service have been disappointing.

Reviewer

Linda

Location

London

Date

23/12/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Never had any issues, never had any outages, always works well. Website is easy to use and renew

Reviewer

Tobias Caspary

Location

London

Date

19/12/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Mis-sold Plusnet “900Mbps” – Only ~280Mbps in Reality Signed up for Plusnet’s 900Mbps broadband but speeds have consistently been around 280Mbps, confirmed by their own support: “we have run a wireless test today and the speed that came back was 284.69mbps.” Plusnet’s response was essentially to say the 900Mbps doesn’t apply to wireless and that speeds are only “guaranteed on a wired connection and not wireless.” They even refused a technician visit because I can’t run an Ethernet test — despite most modern devices not having Ethernet ports. They also told me I should have known the minimum was supposedly 500Mbps “set out in your contract.” From day one, instead of trying to deliver the service they advertise, Plusnet quibbled over contractual technicalities I hadn’t even seen yet. Mis-leading sale and poor customer support overall.

Reviewer

Good Old Plusnet

Location

Cambridge

Date

18/11/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

We had issues switching over between them and sky to start with, which wasn't their fault. However it caused my husband, who has to work from home, to not have broadband access for nearly a month. He had to use his phone, which cost a lot, so Plusnet gave us money back even though it wasn't their fault

Reviewer

Anonymous

Location

Belfast

Date

10/11/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Excellent full fibre broadband provider, even their dial up was excellent.

Reviewer

Amy

Location

Southampton

Date

29/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Absolutely excellent, much more reliable than our previous provider and the best value deal that was available.

Reviewer

Kazzag

Location

London

Date

27/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Generally reliable with connection and more reasonable in price than other providers

Reviewer

Rab

Location

Edinburgh

Date

27/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Provides a reliable service with zero outages and a speed which always covers all my needs

Reviewer

Maureen & David

Location

Chelmsford

Date

24/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

The cost of my broadband on its own is at a very competitive rate. It is the landline and any time calls that makes it expensive, but we find it convenient to pay for this.

Reviewer

Location

London

Date

23/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

No real problems with Plusnet, very helpful customer service when you do need support.

Reviewer

Tee

Location

London

Date

22/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Happy with price and broadband meets my and my family's needs

Reviewer

Maria

Location

Newcastle

Date

17/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

The staff are friendly, the prices are fair and the broadband works rarely stops or buffers

Reviewer

Plusnet reviewer

Location

Wolverhampton

Date

09/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I have been happy with Plusnet. I have everything I signed up to. That's why I have not changed.

Reviewer

Rachel

Location

Leeds

Date

07/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

My broadband provider has excellent customer service, one of the best I have encountered. The service is reliable and very reasonably priced.

Reviewer

Nicky

Location

London

Date

03/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Reasonably priced but we do sometimes experience outages and a slow connection which happens more regularly than we would expect. However, when it's working well, it's good and the coverage across the house is generally good.

Reviewer

Donnie

Location

Coventry

Date

03/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

They are fine, I have had very little disruption and use the internet all day for work.

Reviewer

Roxy

Location

Cambridge

Date

02/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Never heard a major problem when the husband a problem it's been sorted out fairly quickly.

Reviewer

Matt

Location

Gloucester

Date

24/09/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

All in all pretty reliable and a decent price. Unfortunately I cant get fibre broadband where I live

Reviewer

Satisfied customer

Location

Liverpool

Date

24/09/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Reliable and easily accessible, but their billing capability sometimes lets them down

Reviewer

Frankie

Location

Liverpool

Date

23/09/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Reliable connectivity, good speeds, excellent customer service, but becoming less competitive in price than other brands.