3,751 Customer Reviews over 94 pages
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- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2011-11-10
- Comments
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I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
Also you can have broadband only or include home phone in your package. I have not had any problems with them.
Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
- Location
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- Location
- Nottingham
- Reviewing
- Plusnet
- Date
- 2016-05-06
- Comments
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Registered as Plusnet customer in March this year. Service excellent for first month, since then getting progressively worse. Service frequently drops out, pages do not load properly. Trying to arrange cousin's funeral so do not need stress. Quick check online about what may be cause revealed list of steps I need to take before they will even
send out an engineer. These steps way beyond my technical ability. There is even debate on their pages whether Openreach will do or do not permit you to open up the socket plate to check its performance. If you feel happy to do this? If so, Plusnet is for you. If not I suggest you pay more and go with a provider like Zen which does not require you to be your own telecoms engineer.
- Location
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- Location
- nw2
- Reviewing
- Plusnet
- Date
- 2020-08-19
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2020-02-27
- Comments
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With a New Year came a new provider: PlusNet. After looking through a ton of reviews here and elsewhere I settled on them as their customer service was rated as excellent. Indeed, they exceeded my expectations. I switched from Virgin Media because of their price hikes. However, because Virgin is on a seperate (monopolised) network when you switch to PlusNet the old contract is NOT automatically cancelled. I was not aware of this and so ended up incurring over £100 in fees with Virgin Media for an unused service. To my surprise, when I settled this fee and called PlusNet they sympathized with my position and - after reviewing their sign-up pipeline - decided that they had no informed me well enough that I had to manually cancel Virgin Media. As a result they are reimbursing the extra incurred fees.
In addition, the internet so far (2 months) has been stable at about 70mbps and almost as strong as Virgins (108mpbs). For about half the price, this is a very good deal.
Also if you are looking to get ethernet by cable or deal with pesky iron-heavy walls I recommend a ethernet over power adaptor. I was able to use one without any hassle to extend the network to the living room.
- Location
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- Location
- Reviewing
- Plusnet
- Date
- 2020-04-22
- Comments
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steaming pile of ****, reconnected my Xbox 6 times today, constantly resetting my settings, my new Xbox will be on last legs before I know it if this carries on, cheers plusnet
- Location
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- Location
- Stafford
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2016-05-17
- Comments
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One of the worst experiences ever. Their customer service is awful. Very difficult to get an answer to questions put forward. Give scripted answers from my experience I would never use th again.
- Location
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- Location
- York
- Reviewing
- Plusnet
- Date
- 2017-10-19
- Comments
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WILL NOT RECOMMEND! For 3 years I tolerated their sneaky change of contract and pricing. Twice we changed address and they sneakily changed our contract for yet another year and yet another year. Refused any support once we wanted to leave Plusnet when we found out we had been extended for another year instead they gave us a list of penalties that we will have to pay due to the fact we want to cancel before the end of our contract. On top of that the speed of our broadband was 2mbps.. TWO MEGABITS PER SECOND! I am having 72mbps right now with the most basic broadband from BT. Your entire company is based on disgusting sneaky contracts to tie your clients for yet another year and another year for as long as you can instead of providing good service. Plusnet has the best customer service you claim on your TV advertisements, you'll do us proud... if you had good service to provide in first place you wouldn't have to pride yourselves in being good at answering the phone after 65 minutes wait on the phoneline to resolve an issue. I will NEVER recommend your company and I have put sense into hundreds of people that have considered your company as a broadband provider and I will continue to do so, because you have been the most negative experience in this country I have ever had. Stay away and don't fall in the trap no matter what offer they make to you! There are so many more better more reliable providers even if you have to pay 5-10 quid more, please... Don't drown yourself in the swamp that is Plusnet.
- Location
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- Location
- scarborough
- Reviewing
- Plusnet
- Date
- 2016-06-13
- Comments
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terrible company agree with everything people say on here,but help is a hand wont be long till BT put the line rental up,and then plusnet will follow suite,and you will all get a letter,so just cancel with no charges its the law,ok
- Location
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- Location
- scarborough
- Reviewing
- Plusnet
- Date
- 2016-08-26
- Comments
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have left them now,got rid of them when there put the line rental up, rubbish company,customer services atrocious,all that is said on here about there internet is true,so wont add anymore.but would say to you people on here if you leave them,dont let them take money from your DD,cancell it straight away as you will have loads of trouble trying to get back what there owe you im having trouble getting back what is owed me,it is impossible trying to contact by phone,waiting time 30mins and more,which is costing you money all the time,which can cost you more in phone calls than what you are owed,AS THESE COMPANYS GET A BACK HANDER FOR IT,TRUE,i am keeping a note of my phone calls,and shall be billing them for them,so soon as you leave them CANCELL YOUR DD,and let them ask you for the final bill
- Location
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- Location
- Nantwich
- Reviewing
- Plusnet
- Date
- 2017-06-21
- Comments
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Rubbish internet speed is so slow customer service rubbish. Avoid it
- Location
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- Location
- Stevenage
- Reviewing
- Plusnet
- Date
- 2021-02-27
- Comments
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Seriously, save yourself a life-time of hassle by NOT going with Plusnet, they will waste your time and shorten life-span.
The router cuts itself off for no apparent reason, at one point even changed its own hub password which is worrying. Took 17 mins+ to get to a sales agent who in the end implied that because I haven't bought the higher spec, I'll have these issues??? Why am I spending more than I should for a bb that does not work?
- Location
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- Location
- Radcliffe
- Reviewing
- Plusnet
- Date
- 2017-10-19
- Comments
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I have talked to a customer service named Chloe and the they were very unhelpful. I was supposed to upgrade my contract with them asking for good deal but wasn’t happy so told them just to finish my contract and don’t renew it. Then they were charging me £30 for cancelling my contract when it finish? How could a company charge customer when the customer said to cancel the contract when it finish? She was unpleasant experience.
- Location
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- Location
- Derby
- Reviewing
- Plusnet
- Date
- 2021-01-27
- Comments
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Extremely slow broadband, well below their guaranteed minimum speeds. Do you like streaming HD content? Do not get Plusnet. When we raised a complaint with them, they provided us with some extremely details tests to carry out throughout the whole day which are very inconvenient and I think they're designed so you don't do them. Working from home has been a nightmare with Plusnet and I cannot wait til our contract finishes so we can move.
- Location
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- Location
- Nottinghamshire
- Reviewing
- Plusnet
- Date
- 2015-10-20
- Comments
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Been waiting for Fibre optic broadband for almost 3 weeks, after BT failed to keep appointment. No response from Plusnet, but my money is OK.
- Location
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- Location
- Nottinghamshire
- Reviewing
- Plusnet
- Date
- 2015-10-20
- Comments
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Been waiting for Fibre optic broadband for almost 3 weeks, after BT failed to keep appointment. No response from Plusnet, but my money is OK.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2020-09-18
- Comments
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After moving to a new address Plusnet refused to allow me to exit the existing agreement. I had to find a new internet supplier and keep paying for terrible broadband "provided" by Plusnet, especially as I was working from home I needed reliable internet. Eventually Plusnet contacted a "credit solutions" company forcing me to pay for broadband internet I didn't even use. Impossible to log any complaints, they conveniently only allow phone calls, so you can't keep track of your complaint over email. Highly discourage using Plusnet. STAY AWAY!
- Location
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- Location
- South bucks
- Reviewing
- Plusnet
- Date
- 2018-11-24
- Comments
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The broadband is pants... plusnet lie and lie about why it’s so rubbish. Finally my contract is up and I try and leave. Because I won’t tell Chelsea the retention’s woman the cost of my new provider, she starts being rude and really difficult. (I understand you have to go through security questions, but she kept going over and over asking my numbers from my password, my bank account, sort code, memorable word...it was ridiculous...she almost took the full passwords on all of them!) cocky staff, slack attitude and a rubbish service...thank god im free!!
- Location
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- Location
- Bournemouth, Westbourne
- Reviewing
- Plusnet
- Date
- 2017-11-03
- Comments
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- Location
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- Location
- Bristol
- Reviewing
- Plusnet
- Date
- 2018-08-27
- Comments
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When switching over from John Lewis, we were told and even sent a letter that we would be able to keep our @waitrose.com email address. The customer support person did not tick the box to keep email address and therefore, even though we were sent a letter which stated that we would be able to keep our email. As well as this, we have had to contact the support countless times because they failed to change the email on the account from the one which is @waitrose.com after 2 calls. The troubles did not end there as we were overcharged on our first month and it took another 30 minutes on the support line for the issue to be solved.
- Location
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- Location
- Reviewing
- Plusnet
- Date
- 2018-09-30
- Comments
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Absolutely disgusting service. Broadband is rubbish, staff untrained and just cut the phone. Pay for a service and have days with no signal. They refuse to send bills over and put ridiculous charges. Stay away from these !
- Location
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- Location
- Axminster
- Reviewing
- Plusnet
- Date
- 2017-08-23
- Comments
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I have always had very good service from Plusnet with an acceptable broadband speed for the area we live in. We have been a customer of Plusnet now for almost 5 years. We live in rural Devon and have speeds of 16-19mb/s. Recently, we noticed our internet was getting increasingly slower and was causing us frustration when trying to stream Netflix and Amazon etc. We put up with it for a while and eventually complained. I was immediately offered an upgrade to Fibre for the same price as I am currently paying. The team member I spoke to was very friendly and efficient and sorted out our problem. Very happy with the service from Plusnet. Great customer care!
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2020-01-05
- Comments
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On the most part, I've always had good service from Plusnet. Customer services over the phone have always been helpful and friendly, matching prices by competitors when my contract was due for renewal. The staff on the live chat are less friendly and helpful, quite blunt and rude at times. I've not had to contact Plusnet very often though as my broadband has had very few problems. Good speed, good availability and reliability. Happy customer in general.
- Location
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- Location
- Birmingham
- Reviewing
- Plusnet
- Date
- 2021-11-15
- Comments
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Plusnet is the worst Broadband company and customer service.I cancelled the contract after 1 month that I didn't provide internet even one day . After cancellation ,they threatened me to return the router otherwise they would charge me for it!!
Do I work for Plusnet to waist my day to pack it and go to post office to post it!!!
- Location
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- Location
- Northallerton
- Reviewing
- Plusnet
- Date
- 2020-06-11
- Comments
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Paying over £45 for internet that cant handle 2 devices streaming netflix. Download speed was in the 5mbs, tried ringing plusnet been on hold for 40 minutes then they hung up. Would rather get corona virus than to stay with them.
- Location
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- Location
- Brighton
- Reviewing
- Plusnet
- Date
- 2018-02-16
- Location
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- Location
- Merseyside
- Reviewing
- Plusnet
- Date
- 2016-08-31
- Comments
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'Do yourself proud'.....and go with another provider who know what they are doing. Only been with them a week and boy are they poor. Cant login to my account and cant get through to customer service???
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2018-01-11
- Comments
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Plusnet decided themselves to change my house move date resulting in me having my internet cut off 6 weeks before the agreed date. As a self employed remote worker, this has cost me a weeks salary and caused severe disruption to the company I remote work for. Truly appalling service.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2018-01-31
- Comments
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Do not join this company if you wish to keep your old number you have had for years. They ask you for your old number but then just give you a new one. Wish I had never changed to them.
- Location
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- Location
- east sussex
- Reviewing
- Plusnet
- Date
- 2017-06-13
- Comments
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I have been a fibre broadband "customer" for just over 18 months and have never had a reliable connection.
Getting through to them is almost impossible - the website sends me round and round in circles and anyway is no use if the flipping internet isn't working! The phone is always engaged. I did finally manage to reach someone by phone, and was just told to run frequent speed checks and "raise a ticket". But in order to raise a ticket, I have to go through the labyrinthine "diagnostic" system first ... which I already know will not serve any purpose.
I cannot run several speed checks, as they suggested, because it isn't working!!
The really annoying thing is, it doesn't just go off for a bit and then resume: it is constantly flickering in and out, making it impossible to get anything done properly.
I first raised this issue several months ago, at which time they just sent a new router, which has achieved nothing. The whole saga has been ridiculously frustrating. The amount of time and effort I have expended on this doesn't bear thinking about
I joined Plusnet because they are supposed to have good customer service, and this is what I wanted more than anything. However, I have had nothing but trouble from the beginning and zero actual real help, just excuses and asking me to waste yet more of my time getting to the bottom of it.
I really feel I have been ripped off here - paying for a premium service and receiving nothing but grief.
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2016-02-11
- Comments
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Very disappointed as I switched to Plusnet two weeks ago, phone started on 8th feb and broadband was to start on the 9th , nothing happen on 9th nor anyone contacted, when called was told 11th feb. Same happened on 11th , when contacted online was told that's the estimated date now it's 15th feb. very disappointed and let down . Without broadband over a week .
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.