Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 158 customer ratings since 2023-05-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

474 Customer Reviews over 12 pages

  • Reviewer
    Location
    Maidenhead
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I decided to switch to Onestream so I went through the steps, including entering my bank details and personal details like date of birth (surely it's sufficient to know a person is over 18) and then on step 7 of 8 it announces that to have a router it is an additional cost per month and that an existing router is unlikely to be compatible and you have to have some expertise to connect it anyway. Therefore, the advertised cost per month is a lie. Clearly an untrustworthy company. I now have to go through the hassle of ensuring they don't set up the direct debit as the previous step is to approve it. Wasted my time. Don't use them!
  • Reviewer
    Location
    Sheffield
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Don’t usually write reviews but Onestream totally take the piss!!! My package was £19.99 + 7.99 for router for 18m 64mgb. So first month they too £50 and every other month it’s ranged from £22-£23. Speed is absolutely shocking 16mgb. Tried to ring to change my address got told someone will ring you back no one ever does. Customer Service is absolutely shocking in fact thinking of taking it further!!
  • Reviewer
    Location
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Excellent service. Both Alex and Archie who I spoke with both listened tome and provided excellent customer service. This resulted in me renewing another 2 year contract.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    **Avoid at all costs**
    I was in a difficult situation where there was a possibility I was going to have to move due to covid. I enquired about my options and the associated costs of terminating my contract early (without actually confirming the cancellation), as it transpired - I moved house and asked to have the service relocated. I contacted onestream to process the transfer and they advised that the contract had been terminated, I would have to pay a early termination (which was the balance of my contract in full) and then pay again for a new connection!!! Effectively meaning they want me to pay double for the same service. This means that they are trying to directly profit from vulnerable people caught up in convid. Disgusting behaviour. When the broadband was working, it dropped out constantly and they never offered compensation for each drop out. Do yourself a favour and select another provider at all costs!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I decided to sign my mother up for this broadband due to the promised internet speed and competitive price. The box arrived two weeks later and might as well of been made of paper. The build quality was shocking. Few weeks down the line the internet goes off, apparently due to a fault with the telecom box in the area. I get given dates when it will be back on. When those dates arrived I still had no internet. Same thing happened again spanning out over a month and they still had the cheek to charge me. The customer service is shocking to say the least. Staff clearly cannot be bothered to solve issues and would rather pass you around. Wish I read the reviews before signing up. Terrible service!
  • Reviewer
    Location
    Dundee
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    My line was taken away from me without my permission and OneStream says this was by BT while BT has no record of this, so OneStream tried forcing me to pay £30 to get the line back or the early cancelation fee because they made a mistake, it took weeks for them too say I can have my internet back without the extra fee, it was supposed to take 14 days but after 14 days there was still nothing, contacted them again and was told this would take ANOTHER 14 days meaning I will be 40 days out of internet for absolutely no reason, you can see why they have such bad ratings, I will be changing providers the exact day that my contract is done.
  • Reviewer
    Location
    Dundee
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Started of with onestream fine, got t he guaranteed speeds and it was okay, only issue was the range that the router could distribute WI-FI was pretty bad 3 Meters at best. A month or so down the line my Wi-Fi gets shut off with no explanation after inquiring I was told BT took over the line and I can either pay a cancelation fee or pay to get the line back, I went and asked BT why this happened and they had no record of this at all. I went back to argue with OneStream for weeks until they finally said they would get the line back without charging me and it would take 14 days at most, 2 weeks go by and nothing. So I checked back with them only to find that there was "problems" and it would take another 2 weeks to get my internet back and they didn't even try and contact me to tell me this I had to go back and complain to them. Eventually I got my internet back and it was working fine and I was reasonably happy. Of course as expected my internet stops working properly again a month later. All of the ethernet ports dont work, and the Wi-fi connection is abysmal at the very best when it's working, this is with any device even in touching range of the router, they are sending out another router, of course it's the terrible old piece of plastic that they have as there standard router so I will have to see if that works but based on the rest of my experience I am not going to get my hopes up. Also every time I've had a problem there first solution is to try sell me something such as paying to get the line back or to upgrade my router to one that's actually useful for about £35.

    I advise anyone considering OneStream to go to absolutely any other provider.
  • Reviewer
    Location
    Ilford, Essex
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't work with them!!!
    Worst company to work with! They do not offer services, devices are provided weeks later, there is no one to find support in this company. They will pass you from one person to another and never call back as they promise. After more than a month of no service, they will still bill you for NO SERVICES!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company, terrible customer service. OneStream confirmed they were eligible in my building prior to setting up with them. On our go-live date, our services failed so I called them. They explained that there should be an ONT box in the building (they previously confirmed this and told us we did not need an engineer) but after extensive looking, we realised there wasn't. They then told us it would be 200 pounds to send an engineer and 14 working days, even though they were the ones who confirmed we didn't need one and failed to mention the fee! When I cancelled they told me I would incur no additional charges and then a month later I was charged 35 pounds for anti-virus protection. Run, run, run!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely the worst internet service and line quality I have experienced in my 30 years on this planet. I was quite sure it was just a hamster on a wheel keeping the connection going. Would be better off getting two tin cans and a rope to shout down the packets of information.
  • Reviewer
    Location
    Southampton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Joined onestream at the beginning of June 2018, contract was up for renewal this month so i signed up for 36mps at £23.99 a month. Just recieved my first bill, £34.99, and when checking thier website its now listed as 34.99. Customer service doesnt exist, lost my first router in the post (hermes). Only plus was good reliable speed. I'm now attempting to get out of this new contract which i did'nt sign for and can't afford.
  • Reviewer
    Location
    Margate
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never in my life have I had to deal with such a crap quality internet provider. They are more than happy to take your money but don't expect you to get your moneys worth. My internet has gone down multiple times a day for weeks on end. Resetting the sub par router they provide would temporarily fix the issue, but the moment the wind blows or it rains or there's a friggin cloud in the sky, boom, off it goes again.

    They sent engineers multiple times who can't find anything wrong with the line. And when you try and call, there's always a "high volume" of calls and you wait and wait with the most painfully repetitive hold music that is deliberately designed to mug you off.

    When I joined, the reviews were some what positive. Not as much as I had hoped but I decided to give them a shot because the price was fair. 6 months later the price nearly doubled and I was stuck in this ****** contract for another 6 months.

    I am about to leave this country and I am grateful to be away from this terrible internet provider. Listen to everyone here, DO NOT SIGN WITH ONESTREAM, YOU WILL DEEPLY REGRET IT.
  • Reviewer
    Location
    Beds
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company . Rude tech staff .constant drop out . Four days without internet. Told it was A Vodaphone issue? Promised a refund for outage duration, didn't get. Tech actually put the phone down on me! Cancelled DD as breach of their terms and conditions..gone with someone else
  • Reviewer
    Location
    Lincoln UK
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Unfortunately the 66 mbps offer at point of sale was not to materialise after a month of being with one stream.

    I got 10-12 mbps over the past two days.

    WiFi I get up to 45 mbps DOWN (on a good day).

    Wired Ethernet cable I get no higher than 45 mbps DOWN.

    Customer service is nonexistent. You cannot get hold of anyone. They say three days to reply to emails as calling them is (they say) a five minute wait. It’s way longer than five minutes.

    I came from Sky and it was expensive for what they gave me but it was well worth the customer service. One stream do not like customers, clearly.

    The hub you get is the cheapest bit of plastic going and I would suggest getting a decent hub.

    In all I’d say if it sounds too good to be true… it usually is.
  • Reviewer
    Location
    Bourne Lincs
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company ever. Impossible to cancel your contract. Once your contract is over they ignore your requests to cancel. Takes ages to get through on the phone and when you eventually do they ask you to email and never respond and back to square one. Avoid this company at all costs.
  • Reviewer
    Location
    Southampton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I took Onestream on as part of an introductory offer, and the task of unchecking hidden extras is not something I'm used to, but it appears to be a hazard when signing up to these services nowadays. I've found this out the hard way.

    When there were faults in the service, an engineer was dispatched to sort it in relatively reasonable time, but I quickly discovered this is because I'd been automatically signed up for the premium service package. Other customers without it have reported difficulty even getting them to answer the phone.

    Next, I find that two weeks AFTER my contract has finished and transferral to a new ISP has taken place, they bill me on behalf of Kapersky for a full year of antivirus protection, something I had zero idea would continue once out of contract. Email blurb: "The good news is your Kaspersky subscription has successfully renewed","We understand that staying protected online can be a hassle, which is why we’ve taken care of it for you. The card saved on your account has been charged £59.95 which keeps your identity safe on up to 5 devices." The tone of pseudo-helpfulness is bitterly hilarious.

    All of this is intentionally deceptive, ethically disgusting, and ultimately self-defeating, because I will not only never use this company, I will also advise everyone I know against using them. The more customers they do this too, the more word will spread.

    To hell with companies that act like this, because they do not deserve your business, and as reviews like this pile up, they will hopefully bankrupt themselves when customers stay away in droves.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Terrible experience. They managed to cut my neighbours line instead of mine. Neither my neighbour nor I had internet for 3 weeks. I called so many times and it was so very confusing. I changed three times broadband suppliers in the same property and never had such a stressful experience. As a result, I have cancelled my service with them. I called multiple times (30 min wait each time), emailed them twice and I am still getting emails and texts asking me to pay for a service that they never delivered. Avoid at all cost
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute disgrace for the last 14 months my broadband went down a few times each time he goes down for a couple of days but this time seven days and it’s still going on, never again
  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I have not had problems with the speed or reliability of the connection with OneStream, however, I was unable to use my Chromecast with it, I was paying 3 times the price of what I thought I would be paying but the worst was when I received a letter to say that OneStream would take legal action against me, despite, themselves having broken the terms of our contract, despite myself informing them in writing that I do not agree to the new proposed terms and I wish to cancel my connection and despite having already been assured by OneStream's customer service via email that the account was closed and no amount was owed. It is outrageous being threated with legal action for not having done anything wrong, just because OneStream are incapable of keeping up with their records. Also, there is no means of speaking to anyone during COVID. Appalling service overall.
  • Reviewer
    Location
    Durham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be the WORST internet I have ever had in the past decade. The signal is complete garbage and dips whenever I am gaming every 30 seconds. Customer service is bad and that is if you can even get through to them. I was on TalkTalk before and never had this issue and I am now going back to TalkTalk. AVOID THIS COMPANY!
  • Reviewer
    Location
    Bristol
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex was very helpful, enabling me to get the duration of contract I wanted at a reasonable price.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    They try and twist things so you're not clear about how much you're going to pay. I signed up to Onesteam as a price comparison website said that it would be £16.95 a month. As far as I knew that was all I signed up for. I could have stayed with my old company for £18.99.
    Then I saw the small print which was in light grey so harder to read, said they would only charge that for 2 months, and then charge a lot more to include a Kapersky virus scammer and other things such as Onestream Assured, whatever that is, unless you phone them to cancel those extras. I thought that I was on the ball and asked for all the extra charges than £16.95 to be stopped and they agreed they would. They also charge more for the first month for some reason, plus £9.95 delivery charge, so you don't realise exactly how much you will get charged the next month. Then when I realised I was going to be charged £20.90 a month, I phoned them to ask why, and they said I must have clicked on for the superfast router. Yet I've never had such slow broadband in my life. I said I didn't need a superfast router anyway, and some rude wide boy said it was what I clicked on and it's too late to do anything about it now. I asked for advice if I even need a superfast router and they wouldn't help. I live alone in a studio flat, so don't think I need it.
    Then one month before my year contract finished they suddenly took out £26 from my bank account, saying they're allowed to suddenly increase the prices equal to the Retail Prices Index . When I asked if I cancel the service at the end of the contract in a month, how much extra she would charge me for doing that, knowing their history of taking money I wasn't aware of before, they kept saying they didn't know. They're really dodgy and trained to never give you a straight answer. I said it was their job to make it clear what I'm signing up for and how much they were going to take, and then she said they would probably take out around £40 for cancelling their service but it might be more but she can't give me a straight answer, despite my contract being finished that month anyway. Writing this to warn others.

    Plus I don't think the superfast router that I'm paying more for works, as my broadband sometimes lags.
  • Reviewer
    Location
    Wales
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid. Don’t fall for the cheap price. Is horrible try to contact them. No effort to care for the customer, they only care to take your money monthly. They have an “Early termination fee” they don’t establish in their welcome email. You cannot know how much is it so they can put the prices up as much as they want. This is ilegal and they don’t inform the customer. Scammers! Don’t use them!!
  • Reviewer
    Location
    Norfolk
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Alex was very keen to help and resolve the problems i have experienced with internet signal strength being poor and regular drop outs. He explained a better service that i could get for a small monthly price increase
  • Reviewer
    Location
    Berkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They decided to auto sign me up to mcafee for £80 a year! Thieving scumbags. No souls.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this atrocious company. hey make it impossible to cancel the service. They're number cuts off after 15 minutes. They sales men lie on the phone to you. They're live chat cuts off after asking you questions that don't make sense. They essentially hold you hostage within your contract as you can never speak to them to cancel.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Confirmation email states total monthly price. Company tried to add VAT to this!

    Compulsory upsell addons not removed from bill despite having followed procedure. Further action to ensure this was necessary.

    Inflation increase added to the notional full price of the product which was never paid. Original fixed discount then applied meaning that increase was higher than contract. And VAT was still added!

    Resolved by discount back to original price, but so much trouble to sort it all out
  • Reviewer
    Location
    Lowick
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A waste of time, they don’t answer the phone, reply to emails, I cancelled with 2 hours of ordering due to confirmation email showing different terms than agreed. Since the no communication and still they are sending emails as if order is still progressing.
    Just tried calling again but no response.

    A TOTAL WASSTE OF TIME? DO NOT DEAL WITH THEM
  • Reviewer
    Location
    Nottingham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Very bad practices preventing people easily ending contracts. Still not able to confirm my cancellation and reluctant to send any written confirmation of this.
    When offered an 18 month contract one presumes it's for no more than this period but that's definitely not the case with Onestream!
  • Reviewer
    Location
    Bradford
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    What an absolute joke of a company. Currently on day 18 of no internet or phone line due to an outside fault. Have sent numerous emails including complaints and not had a response to any of them.
    Due to their sever lack of customer service I have had to call several times in order to obtain further updates of which there have been none. With having a job where I work from home and require internet access I have had no option other than buy a £50 bolt on so I can use a mobile as a hotspot. When I explained this during the last call I was informed that they would not be offering anything towards the additional cost as a good will gesture.
    Steer clear at all costs, they are horrendous and are not worth your hard earned money
  • Reviewer
    Location
    Liverpool
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A 1 star rating is 1 too many!!!!
    2 months of delays, broken promises and frustration was met with the answer of " would you like to cancel" WOW...so not go anywhere near this shambles of a so called company!!!!!
  • Reviewer
    Location
    Newark
    Reviewing
    Onestream
    Date
    Comments
    Broadband is awful . Always disconnects on my gaming . The line has been tested and ok .
    Played 10 games tonight and 8 disconnects.
    Terrible service and I won’t be renewing.
    Never had this trouble with BT .
    Time to go back as these are terrible
  • Reviewer
    Location
    Weybridge
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Alex B. sorted my renewal today, quick and hassle-free, at a good price. Good customer service from my experience.
  • Reviewer
    Location
    Crowhurst
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company
    Completely non transparent on their deals and charges
    Can’t get the same answer twice if you speak to them
    They take additional charges on your credit card without telling you
    The promised signal is nearly always less
  • Reviewer
    Location
    Tn339ax
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting company defraudulent
    Every complaint people are saying is and my experience with them
    Once they are into your bank account they take what they like and make up charges as they go along
    DO NOT USE THEM
  • Reviewer
    Location
    Bradford
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only giving one star because it's not possible to leave 0.
    Absolutely shambolic company. 5 weeks without internet or phone. Not once did they contact me. Finally got services restored and then haven't offered anything in the way of compensation. Been promised call backs from managers twice and heard nothing.
    The worst customer service (if you can cal or that) known to mankind. Roll on Jan when the contract is finished.
    Do not sign up to then, they are useless
  • Reviewer
    Location
    Birmingham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When filling in their form to sign up for broadband I did spot (unlike other reviewers) that 'Assured Service' and McAfee would be provided free for a month and then charged for and this was not in small print. It was obvious.
    However, needing to opt out after your contract begins, rather than being invited to opt in beforehand, clearly is a technique to rake in money from these products. It's transparent, but it left a bad taste, so I didn't proceed. They didn't get my custom at all.
  • Reviewer
    Location
    Coventry
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Have Broadband+phone deal with Onestream. Phone calls are very expensive since they seem to charge from the instant you dial, regardless whether the phone is answered or not. Now quite annoyed with them by being automatically signed up to a 'loyalty deal' that would cost an extra £3.95 a month. Unsubscribing was made awkward by having to fill in two online boxes and sign a touch screen box that produced an unreadable scribble. No email or chat support to be found either. Their cheap fibre deal doesn't seem to be available in my area, despite Virgin, Sky and other providers offering fibre at my address. Cheesed off with them!
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I think Onestream need looking into, about how they treat customers when their contracts run out. They send you an email saying the prices are increasing and even though your ontract has finished, they still charge you about £25 in the last month and told me that I will be charged for leaving them. They make me feel too scared to leave them as I'm poor and disabled. Then say they won't charge it if you renew your contract at a higher rate than before. It says on the Ofcom website they need to inform you a month before your contact finishes and then give you details of their best rate, but if you ask about their best rate, they act dodgy. They even told me that I need to start paying more every month to hire their router, which is 3 years old and I paid extra money for what they told me is a super fast router when I first joined them, even though they now tell me that I don't have super fast broadband.
    All that is without a landline.
  • Reviewer
    Location
    Barrow in Furness
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After a a year with one stream I cancelled them as everyday my internet geothermal going if I must of phone them to sort the issue out 5 times a day for at lest a month so k cancelled it and the did not like it so they hit me with a £200 bill and j said I’m not paying it for the truble I have been having then they said if it’s not paid they are taking me to curt really bad company how they treat people I would not recommend them ever I will advance other people to not take the internet offers really bad and they are very rude you on the phone plus the always say a good deal on internet and after a Minh it goes up an extra £45 on top hope this helps people not take one stream on j can only advise thanks

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