Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    1.4 stars
  • Customer Service
    1.5 stars
  • Speed
    1.7 stars
  • Reliability
    1.7 stars

Based on 142 customer ratings since 2023-04-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

430 Customer Reviews over 11 pages

  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid like the plague, terrible company with hidden charges and now they've increased the price mid-contract by 26%...
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have had to call them repeatedly due to slow speeds and dropping connection, they keep promising discount on the next bill but never actually apply the discount.

    Can't leave them soon enough.
  • Reviewer
    Location
    Devon
    Reviewing
    Onestream
    Date
    Comments
    Appalling company, impossible to contact, add absolute sh*t onto the bill without permission, consistently drops out. Everyone should go to the ombudsman, they'll sort it in the end.
  • Reviewer
    Location
    Rawlinson
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    After 3 months the broadband speed dropped and so as I have an older laptop I struggle picking up the WiFi. As on more than one occasion for the refund for a antivirus that I do not need, 6 months on still waiting. I would not recommend Onestream.
  • Reviewer
    Location
    Canterbury
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total shambles download 1.5 upload .06 buffering trying to get to speak to someone impossible and the price has gone up I'm out of contract soon happy days people beware thus is a crap company that does not do as promised
  • Reviewer
    Location
    South Woodham Ferrers
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What an absolute shamble of a company. The broadband speed is appalling as checked using the Openreach test says the download speed is 49 Mbps, whereas Openreach says 5.5 Mbps. When using Amazon fireTV, it keeps stopping and restarting, so it's definitely not right! No discount on the broadband speed as their software says it's OK! What bulls..t

    Now they are also putting up the annual price, by 17.3% - wtf! It's in their terms and conditions, so there's no chance to argue this (rate of inflation plus 3.9%). So how does a monthly bill of £23.21 got to £28.71 (£5.50)? £23.21+17.3% is £4.02 ... its because they offer you a price, discount it, add vat but don't still give you the same percentage discount!

    Stay clear
  • Reviewer
    Location
    South West England
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Avoid! Almost impossible to contact. Onestream supposedly removed an added value service that is pure profit, discovered it has been billed every month. 66% price increase after year one to £46.33 per month. Ofcom complaint for breach of licence to be submitted
  • Reviewer
    Location
    Canterbury
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very unreliable service poor customer service. When you contact get told get connection speed when it so poor. My mobile provider is twice as fast. Very difficult to get information regarding leaving and details of account
  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I could give less than 1 star, what a pathetic & expensive service. Poorest customer service I hv ever experience.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not even sure they still trade - virtually impossible to contact, ignore emails, very long waits on the phone, an "online chat" facility that's only available on a Saturday, (and then can't be found) charge when they shouldn't... the list goes on. They may be cheap, but buyer beware.
  • Reviewer
    Location
    Rawlinson
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good broadband service. However when it comes to getting a refund for an antivirus that I do not require getting back the money taken from my account seems impossible. Once my contract is finished I will not be renewing my contact with Onestream.
  • Reviewer
    Location
    Wales
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid. Don’t fall for the cheap price. Is horrible try to contact them. No effort to care for the customer, they only care to take your money monthly. They have an “Early termination fee” they don’t establish in their welcome email. You cannot know how much is it so they can put the prices up as much as they want. This is ilegal and they don’t inform the customer. Scammers! Don’t use them!!
  • Reviewer
    Location
    Marlow
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I can see that up until Onestream I had always had good service with other suppliers because Onestream is terrible.

    Right from the start the connection would drop out randomly through the day and now 11 months later it still does. Some nights it makes watching any streaming content totally impractical.
    On occasion I used to do a little gaming but again because of the random dropped connection it can really ruin online gaming experience.

    Service (what service!), We have made a lot of calls to Onestream talked to their operators and engineer several times. We tried everything they told us including a new router, wired and unwired connections and turning everything off and on. No fix. They will not countenance letting us out of contract and just give use the run around between the operators and the engineer.
    Awful.
  • Reviewer
    Location
    Tn339ax
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting company defraudulent
    Every complaint people are saying is and my experience with them
    Once they are into your bank account they take what they like and make up charges as they go along
    DO NOT USE THEM
  • Reviewer
    Location
    Deal
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with the company around eight weeks.
    An engineer has had to call four times.

    The service was down all through Christmas, and now down during the week of half term too.

    They refuse to discuss letting me terminate my contract and have said if I want to leave I must buy out the rest of my contract.

    I'm left with no choice - as any parent with children will tell you - a holiday with no internet, so no netflix, amazon, tv etc - along with no ability to work from home - isn't even vaguely pratical.

    Avoid at all costs.
  • Reviewer
    Location
    portsmouth
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible experience! Stay away from this company. It took more than one month to fix the internet problem with. Then, they do everything to not let me to cancel my contract. Today, I had my 5th call with them since 23rd December 2022, they don't cancel the contract but continue to billing. I say I want to cancel my contract, they say : let's check your internet speed... Let's give you another router... etc.. etc...
    I will probably end up at court with them.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give this company a minus rating it would be in quadruple figures. The connection constantly dropped out. Signed up to pay £17.99 a month, they then charge extra for the router and add on McAfee security without your consent at another £9.99. My bill then came to over £30. None of the invoices or charges ever made sense. Was on hold for over an hour to speak to customer services. Tried cancelling as I moved and it never worked anyway, they said it would cost £180 or £60 to change the address. They then said if I take out a new contract at a higher cost they will transfer it for free. Reluctantly agreed, they gave me no cooling off period when attempting to cancel this contract. After spending in total about 8 hours on hold I finally spoke to a "Team Leader" who agreed to cancel the contract (this being after multiple calls and told something different each time I called) This was in Oct, it's now January and they are still attempting to take money from my account. First £120, then £98 now another £97. They still send me bills which again make absolutely no sense. The team leader is called Blake Rowland who told me it was cancelled. I've informed him of the multiple attempts at taking the money which he said he would sort, he obviously hasn't. AVOID this company at all costs. I have reported them to Trading standards, Ofcom and Ombudsman.
  • Reviewer
    Location
    Crowhurst
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company
    Completely non transparent on their deals and charges
    Can’t get the same answer twice if you speak to them
    They take additional charges on your credit card without telling you
    The promised signal is nearly always less
  • Reviewer
    Location
    Barnsley
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without doubt the worst. I signed up as sounded a good deal, within a week my speed was down to on a good day 4mb but usually 1mb. I spoke to them and they would say wasn't a problem at their end. I upgraded my router at an additional cost to improve it. Didn't work was told by customer service I could cancel my contract. Moved to Sky where i now get 500mb for £10 more a month. Now Onestream are threatening me with CCJ for £192 that I will not be paying. Horrible company avoid!!!
  • Reviewer
    Location
    Bolton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    The worst company I've ever had the misfortune to deal with, they load your bill with extras that you are opted into without your consent. These are free for 2 months, presumably so that people will be unaware of the increase until it's too late, I only became aware of this by chance when I came across the dozens of poor reviews from people with the same experience. I'm currently stuck with a bog standard router I didn't want or ask for that I'm going to be forced to pay nearly £50 a year for and that at the end of my contract I'll have to return at my own expense. I was informed that if I want to end my contract early I'll have to pay the entirety of the contract in full.
    Customer 'service' was just plain aggressive and unhelpful.
    Hopefully this review can save somebody the dreadful experience i've had, as well as a not insignificant amount of money.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just Dont do...
    im so annoyed now

    They advertised £19.95 a month service, its a con

    you cant access account details, change account setup online, can only ever be done via online chat at weekends or over the phone

    they set you up with a £30per year antivirus package without authorization,they tell you, you have to cancel package before they debit your account and just take money from account,

    they even charge an extra £3.99 for some assured service, but how can you cancel that, after theyve taken money by direct debit.then only by contacting them

    then they charge you £10 for cancelled direct debit and no dd payments

    bunch of cowboys will fleece, avoid at all cost
  • Reviewer
    Location
    Midlands
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I had seen these reviews first, I thought Vodafone were bad Onestream are far worse, Many Many Broadband outages for no reason, no problems with other suppliers, slow speeds, extras added onto the bill that you have to fight to get back, luckily only 12 month contract so can cancelled asap to never return.
  • Reviewer
    Location
    Desborough
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    About Onestream, let me think????? If I could they will have 0 stars. No communications from their side. Internet is sh.... just few meters from router is disconneting. Taking more money without informing for what and when will be taken. My promotional offer was finishing and did not realize till my DD was taken with higher amount (did not receive email with information that my promotional period is coming to the end), so I have missed DD. Few days later receive txt msg that bill need to be paid ASAP but with missed DD fee which is £10. I have called and informed that will pay in few days my bill. They suspended my internet literally 5 DAYS after missing DD. So while on call with information that I will pay in few days I have asked what is the best offer they can do for me, just to be told they cannot say anything till my bill is settled. So I have decided to cancel their services. Next day after the call I have received email with information that my promotional offer is finnishing in 3 DAYS and the best offer what they can do will be DOUBLE what i was paying. When I settled my outstanding bill I said I would like to cancel their services but because bill was paid till the end of month I said to cancel at the end of month. So few days later I have surprise NO INTERNET. Another phonecall to them and just to be told it has gone through cancelling department and they cancel my services (at that day I had still 12-13 days left of the month). Few days later I have received some money back. I have send email with complain why just only this amount, their response was that there were added additional fees £10 for missed DD and £15 for broadband being suspended. AVOID with any cost
  • Reviewer
    Location
    Scotland
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please please do not sign up to Onestream. I tried to cancel after the first week as the Wi-Fi kept crashing. They said there was a months trial period but after contacting them to cancel no one got back to me. I eventually got a threatening bill for £75. I eventually got through to Christian Headley who gave me his email address and said he could see it was cancelled within the trial period so he would inform the payments department. So fast forward to last week I got a final demand notice for £45.78 which I decided to pay to get rid of them. I could not pay this bill via their online payment system as it didn’t work. I tried calling the number they gave for their payments department at least 10 times (for at least an hour) and couldn’t get through. I now have had a bill sent telling me I have a note put on my credit file and it will affect my credit score for something that clearly isn’t my fault. Onestream do not answer emails, the online chat doesn’t work, no one from customer service answers the phone and the online payment system does not work. I am absolutely disgusted and livid by the way I have been treated by them. Please please avoid this company at all costs!!!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unscrupulous, cheats, liars. Avoid at all cost.
    I joined paying £18 for first 6 months and by the end I was paying £42 a month. Extremely sly price increases (burying announced price increases in the fourth paragraph in an email). Then no emailed statements. Internet speeds were often awful - not unusual to have 2mb download speeds. Then I spotted they require the router to be returned after the contract ends - again buried in an email which could be easily overlooked, and so I dread to think what the fine would be if I didn't return it.
    Not sure how they're permitted to trade and sell their products as they do.
  • Reviewer
    Location
    Telford
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thankfully cancelled prior to connection, ascending prices, no mention of the McAfee and other add ons. Despite insisting I cancel still kept getting progress emails etc then a router turned turned up. Told them to return to sender then a long expletive filled email as I was at the end of my tether. Avoid at all costs, the reviews are true!!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband service ever I deal with.After 18months contract decided to switch with other provider.My agreement with Onestream finishing on 29.01.23 from 5th Jan try to call them and give them a notice I'm leaving, finally on 16th after not very nice conversation with rude customer service staff I was able to stop my service will onestream I ve been told that my account and broadband service will be closed on 16thFeb - what they did they cut me off the same day,no broadband,no service - they didn't even bother to wait until other provider will overtake me.WTF I rang them next day to check why I was disconnected the same day I told them I'm leaving -what I heard was ,yes your account was closed immediately so we cut you off ? Why immediately?If you want to be switched back you need to pay early cancellations fee? Its nonsense.D Don't recommended Onestream to anyone.
  • Reviewer
    Location
    Chester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Dreadful company, if having a reliable broadband connection is important to you please use a different supplier.

    Despite accepting that there is issues on the line which they've had weeks to fix - they just blame openreach and refuse to let me leave without penalty even though they know the line is still at fault and dropping most days.

    Similar to other reviews, they have an attitude of me being stuck with the contact even though its not working, which is really immoral,

    Having to pay for extra data daily on my phone so that I can work from home for the charity i volunteer for - which can't carry on so until I can move provider I can't help suicidal people
  • Reviewer
    Location
    Bradford
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst company I have ever dealt with. Offer you a deal then keeping changing the goalposts. Adding on extra charges for products not required, then after offering 12 months at a fixed price and after agreeing,they then add it has to be a 24 month contact and second year is double the price! Advised 14-16 days connection followed by an email saying an engineer has to come out first which will be in 4 weeks.Now trying to charge me over £500 cancellation despite cancelling same day I received details
  • Reviewer
    Location
    BK
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The WORST MOST INCOMPETENT COMPANY IN THE WORLD!!!! If I could describe the hate!!! I have for this company!!!! Save your self!!!! Stay away!!!!
  • Reviewer
    Location
    Sleaford
    Reviewing
    Onestream
    Date
    Comments
    They aren't worth any stars!!
    The worst company possible. bad service provided and threats from them for monies after I'd left, I didn't owe them money.
    Use at your peril!!
  • Reviewer
    Location
    Dorset
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible experience.
    Since it was installed, the internet is very slow and keep breaking. I contacted the company in one month and I have got a visit to find that the router is faulty and they contacted the company in front of me with this. one months awaiting router that was never send, so called company to cancel as I never had the contracted speed and not fixing the problem. they refused as they must get 8 weeks to resolve the problem ! of course never refunded the time with poor service as promised.
    I moved address, still with no new router, to find out that engineers can't install internet in my new flat ( had 2 visits). contacted customer service and had a very friendly treatment and decision to cancel with no penalty because of exceptional circumstances and the customer service person even asked me to write a review with his name ( which I did ). I cancelled my direct debt after receiving email with cancellation with no further billing. had calls from the company few days after trying to cancel the cancellation ! even sending bill to my old address. and still charging me via backup payment which I disputed with my bank.

    Literally worst internet service I ever had. Company doesn't honer their part of the contract by decent service, fixing problems or their own resolution to problems.
    Would recommend more know and trusted broadband providers.
  • Reviewer
    Location
    Brighton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst experience with a business I've ever had. 1. A "system glitch" caused them to fail to ship my router on time, their direct rldebit system repeatedly failed to charge my account and then they did not give me a deadline to make up the payment before terminating my account and billing me £300. Their customer service over phone is awful and you will wait over an hour for an agent. I once emailed a complaint and instead of recev8ng a response in 3 days it tool 3 weeks. Do not give them your business and tell all of your friends to avoid them. This company does not deserve to be in business.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good Points
    Actually not terrible for basic internet connection. Resell vodafone so performance is generally good. 

    Bad Points
    Terrible billing practices. Lots of extras you need to spend time canceling 
    Cancellation process in general - Billing department who is happy to charge but refuses to provide invoices.Terrible escalation process - You might as well talk to a brickwall

    Thankfully ability to dispute charges via Bank when providing evidence of shoddy customer service.

    Totally backward company - How they are still in business baffles me - AVOID
  • Reviewer
    Location
    Canterbury
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Must be one of the poorest provider I have ever used, connection slow and often falls out.on contacting their office they check broadband speed and say everything okay???
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Comments
    Absolutely awful customer service. overcharge without informing you, no communication at all. Moved to an alternative broaband provider when my contract ended and they still charged me even though I never used their service and refused to refund me even though I moved services outside of minimum contract. Rude customer service antd not helpful. Will report to ombudsman and ofcom
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst, WORST!!!! 5 months contract I’ve ever had with any company! The agreements was £19.99 a month & yet every month I was charged over £30. Last bill was even £55. Missed a payment to make sure my bill was £19.99 and now I owe them £151!!!! STAY CLEAR!!!! Seems like around Xmas times, they’ll looking for money
  • Reviewer
    Location
    Shropshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cancelled Sky to swap to one stream because of the price - have had to apologise to sky and return as Onestream did not actually connect me and I will have gone without internet for 3 weeks, over Christmas too. Avoid.
  • Reviewer
    Location
    Oakdale
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Awful company with terrible customer service, addons that are hard to remove and a service that is hit or miss.

    They are cheap for a reason, that reason being they are shockingly bad. I had to fight for months to get money back from a service I had cancelled.

    Please do not use this company if you're trying to save money. Read the reviews, most are bad because it's true. Pay that little extra and get a better service.
  • Reviewer
    Location
    Blackpool
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Thankfully canceled service before it went live. I was receiving emails from them stating my details had been leaked on the "darkweb" and needed the McAfee packages. Was charged to C/C even though service cancelled. (Thankfully c/c company refunded)

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.