445 Customer Reviews over 12 pages
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- Location
- Chester
- Reviewing
- Onestream
- Date
- 2024-03-28
- Comments
-
Not the best broadband provider. I'll Move back to my old broadband provider. The provider did not include a hidden charge. It's best to avoid it and go somewhere else.
- Location
-
- Location
- Chester
- Reviewing
- Onestream
- Date
- 2023-01-16
- Comments
-
Dreadful company, if having a reliable broadband connection is important to you please use a different supplier.
Despite accepting that there is issues on the line which they've had weeks to fix - they just blame openreach and refuse to let me leave without penalty even though they know the line is still at fault and dropping most days.
Similar to other reviews, they have an attitude of me being stuck with the contact even though its not working, which is really immoral,
Having to pay for extra data daily on my phone so that I can work from home for the charity i volunteer for - which can't carry on so until I can move provider I can't help suicidal people
- Location
-
- Location
- Clacton-on-Sea
- Reviewing
- Onestream
- Date
- 2021-07-22
- Comments
-
Had onestream for over six months now. Really happy with the service, changeover went without a hitch, they are cheaper than my last supplier and the speed and latency are superb! I'd say give them a try personally, big thumbs up from me.
- Location
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- Location
- Co Durham
- Reviewing
- Onestream
- Date
- 2022-03-08
- Comments
-
Well how can i start with OneStream i know Horrifilc Provider .... The only thing that is dropping more than our internet connection is Russian aircrafts dropping from the sky by Ukrainian air to air missile's , Ukraine are probably getting more response/sense from PUTIN than i do OneStream ... So to Sum it up if you want a war with your internet provider then these are the guys for you if you want hassle free broadband i would recommend not to waste your money !
- Location
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- Location
- Coalville
- Reviewing
- Onestream
- Date
- 2022-08-31
- Comments
-
Stay away from Onestream and use a reputable company.
£16.95/month was the argeed price when I signed up. Over the last four months they have charged me £31.18, £23.58, £17.59 & £20.90 as well as £29.99 for internet security I didn't request or given an option to opt out of. Also watch out for all the other 'optional extras' you'll be auto enrolled on to. I've contacted them 3 times to resolve this 'wheel of chance' monthly bill were the support member either lied and said I'd be charged the correct amount next month or they just disconnect me during the chat. I managed to get the internet security refunded, which took a month and a half to process. This company has no plans to try and retain customers.
- Location
-
- Location
- cornwall
- Reviewing
- Onestream
- Date
- 2020-10-06
- Location
-
- Location
- Cornwall
- Reviewing
- Onestream
- Date
- 2022-12-13
- Comments
-
Onestream Broadband is okay but their customer service is absolutely atrocious and bar far the worst I have experienced in 21 years of being online.
- Location
-
- Location
- County Durham
- Reviewing
- Onestream
- Date
- 2021-10-19
- Comments
-
I am in general satisfied with the internet speed etc. However, I do not understand their management policy in term of refunds. In the first month, I mistakenly paid the invoice twice. I requested them to refund one of the payment since they owe some money from me. However, they refused to refund. I found that some UK companies have this kind of malicious practice, and it seems that Onestream is one of such company.
- Location
-
- Location
- County Durham
- Reviewing
- Onestream
- Date
- 2023-08-03
- Location
-
- Location
- Coventry
- Reviewing
- Onestream
- Date
- 2022-04-12
- Comments
-
Have Broadband+phone deal with Onestream. Phone calls are very expensive since they seem to charge from the instant you dial, regardless whether the phone is answered or not. Now quite annoyed with them by being automatically signed up to a 'loyalty deal' that would cost an extra £3.95 a month. Unsubscribing was made awkward by having to fill in two online boxes and sign a touch screen box that produced an unreadable scribble. No email or chat support to be found either. Their cheap fibre deal doesn't seem to be available in my area, despite Virgin, Sky and other providers offering fibre at my address. Cheesed off with them!
- Location
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- Location
- Crawley
- Reviewing
- Onestream
- Date
- 2019-11-25
- Comments
-
While the price seems a bargain the service is awfull. The previous service have been cancel, they sent an email saying that all good and dusted , but no router receive still With no internet on the 5th day
.. just nightmare
- Location
-
- Location
- crieff
- Reviewing
- Onestream
- Date
- 2022-06-12
- Comments
-
Worst phone company I have ever had to deal with. They do not answer the phones, tell lies saying they haven't received letters. I would sooner use a length of string and 2 tin cans than to use a company like them
- Location
-
- Location
- Crowhurst
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
-
Terrible company
Completely non transparent on their deals and charges
Can’t get the same answer twice if you speak to them
They take additional charges on your credit card without telling you
The promised signal is nearly always less
- Location
-
- Location
- Croydon
- Reviewing
- Onestream
- Date
- 2019-12-09
- Location
-
- Location
- Cumbria
- Reviewing
- Onestream
- Date
- 2022-07-19
- Location
-
- Location
- Darlington
- Reviewing
- Onestream
- Date
- 2021-02-15
- Comments
-
AVOID!!!!
I am finally able to get on my computer and write this review......that's because today I finally left this god awful company and my old provider took over my connection. I have never experienced such dreadful service.
NO phone contact
Online chat was hit and miss.
First 4 days were fabulous then it just went off and could not reach anyone. I never knew when i was going to be able to connect and work from home. They close at 5.30pm Mon-Fri and closed over the weekend - ZERO Help during that time, well zero help during office hours either! Could never reach anyone by phone, no reply to messages for call back. When i finally did get a call it was to ask "if they could sort this today would i consider staying with them" HA! I had been struggling with them for TWO WEEKS - 2 weeks it took them to try and rectify this and that was also a week after i submitted my cancellation form (from work as i had no internet at home)
Absolute Joke of a company and Zero customer service!!
AVOID AVOID AVOID at all costs!!!!!
- Location
-
- Location
- Darwen, Blackburn
- Reviewing
- Onestream
- Date
- 2020-03-16
- Location
-
- Location
- Deal
- Reviewing
- Onestream
- Date
- 2023-02-13
- Comments
-
I have been with the company around eight weeks.
An engineer has had to call four times.
The service was down all through Christmas, and now down during the week of half term too.
They refuse to discuss letting me terminate my contract and have said if I want to leave I must buy out the rest of my contract.
I'm left with no choice - as any parent with children will tell you - a holiday with no internet, so no netflix, amazon, tv etc - along with no ability to work from home - isn't even vaguely pratical.
Avoid at all costs.
- Location
-
- Location
- Denny
- Reviewing
- Onestream
- Date
- 2021-02-04
- Comments
-
Avoid these people seriously service is non existent. They need to be held to account.
- Location
-
- Location
- derby
- Reviewing
- Onestream
- Date
- 2023-05-20
- Comments
-
truly dreadful, hardly any internet when you ring they just want to charge you for new hub extras etc... its all about the money with these guys, also started ay £28 a month less than 6 months later its £40.11 ! read small print people.
- Location
-
- Location
- Derbyshire
- Reviewing
- Onestream
- Date
- 2022-07-28
- Location
-
- Location
- derbyshire
- Reviewing
- Onestream
- Date
- 2020-04-17
- Comments
-
Avoid this company at all cost shocking bad service my internet went off 6 weeks iv had to move to another provider its a joke avoid avoid
- Location
-
- Location
- Derbyshire
- Reviewing
- Onestream
- Date
- 2023-05-20
- Comments
-
Broadband has always been bad for 2 years but we have put up with it. They ignore emails regarding cancelling and make it hard to do so. Will never use again
- Location
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- Location
- Derry.northern ireland
- Reviewing
- Onestream
- Date
- 2022-05-19
- Comments
-
Awful company,Customer support non existant.AVOID you have been warned!!!!
- Location
-
- Location
- Desborough
- Reviewing
- Onestream
- Date
- 2023-01-24
- Comments
-
About Onestream, let me think????? If I could they will have 0 stars. No communications from their side. Internet is sh.... just few meters from router is disconneting. Taking more money without informing for what and when will be taken. My promotional offer was finishing and did not realize till my DD was taken with higher amount (did not receive email with information that my promotional period is coming to the end), so I have missed DD. Few days later receive txt msg that bill need to be paid ASAP but with missed DD fee which is £10. I have called and informed that will pay in few days my bill. They suspended my internet literally 5 DAYS after missing DD. So while on call with information that I will pay in few days I have asked what is the best offer they can do for me, just to be told they cannot say anything till my bill is settled. So I have decided to cancel their services. Next day after the call I have received email with information that my promotional offer is finnishing in 3 DAYS and the best offer what they can do will be DOUBLE what i was paying. When I settled my outstanding bill I said I would like to cancel their services but because bill was paid till the end of month I said to cancel at the end of month. So few days later I have surprise NO INTERNET. Another phonecall to them and just to be told it has gone through cancelling department and they cancel my services (at that day I had still 12-13 days left of the month). Few days later I have received some money back. I have send email with complain why just only this amount, their response was that there were added additional fees £10 for missed DD and £15 for broadband being suspended. AVOID with any cost
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2023-05-28
- Comments
-
Always drops out. Zero customer service. No staff work past 5pm weekdays. Weekends only online tech support. Never works. Zero!!!! Easily the worst Internet provider in the UK. Absolute and total rubbish. No redeeming factors at all!! Zero!!! Slower than they say. They put up the bills without informing you. Never respond to reports made. Total rubbish. DONT USE THIS IP!!!
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2021-04-10
- Comments
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I was supposed to have gone live with them last Wednesday 3rd of April phoned them up to be told I would be connected by midnight, it didn't happen, then they blamed BT for there engineers not fixing it, it is now Saturday an still not fixed, you can never get anyone to talk to so I tried live chat and got through to a man called TOM but as soon as he realised I was complaining he cancelled the chat and hung up. Disgraceful behaviour.
- Location
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- Location
- Devon
- Reviewing
- Onestream
- Date
- 2020-02-01
- Comments
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When we moved to our current house, the previous owners had Virgin fibre and no TV aerial. However the bills kept going up and up. We sorted the aerial and therefore didn't need Freeview and signed up to Onestream. However on the day the BT man came to connect the line, it was discovered that Virgin had physically cut the line, the BT man wasn't "qualified" to climb a ladder and so we decided to stay as we were. We have had constant bills from Onestream. I have emailed to say we are not with them. They have agreed and apologised and said they have cancelled the account. Then this morning I get a letter to say that they will be taking me to court unless I pay £18! This is a Saturday and there is no-one there over the weekend. I am not doing a formal complaint to the ombudsman.
- Location
-
- Location
- devon
- Reviewing
- Onestream
- Date
- 2019-11-06
- Comments
-
terrible. poor broadband speed. awful communication.
charged when i shouldnt have been.
find another provider.
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2023-03-29
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2021-04-08
- Location
-
- Location
- Dewsbury
- Reviewing
- Onestream
- Date
- 2020-01-22
- Comments
-
Worst company ever, never ever join, i made mistake of not reading reviews
- Location
-
- Location
- Dishforth
- Reviewing
- Onestream
- Date
- 2023-05-29
- Comments
-
just now
NEW
If they look too good to be true then it is onestream! Impossible to contact anyone. Overcharged throughout. Bumped up prices with no notifications and impossible to contact anyone! Shocking company, stay well well clear of them!!
- Location
-
- Location
- Doncaster
- Reviewing
- Onestream
- Date
- 2020-01-31
- Comments
-
Avoid this so called company at all costs!!! Had no service for 4 weeks and had no choice but to swap to BT to get phone and Internet back. They are now billing me for the weeks when I swapped to BT and threatening court action and debt collectors. I have written numerous emails trying to sort this out and get ignored. The only response I get is on Trustpilot. Your better burning your money as they did not provide a service to me and it will save your blood pressure and the hours of nonsense you have to endure from them. Sign up at your peril!!!!!
- Location
-
- Location
- Doncaster
- Reviewing
- Onestream
- Date
- 2019-07-25
- Location
-
- Location
- Doncaster
- Reviewing
- Onestream
- Date
- 2022-04-05
- Comments
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Absolutely horrendous company, internet keeps dropping, there billing system is shocking and now there trying to charge me £52 for a new router because it isn’t working. The phone team are useless. Avoid
- Location
-
- Location
- Dorset
- Reviewing
- Onestream
- Date
- 2023-01-12
- Comments
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terrible experience.
Since it was installed, the internet is very slow and keep breaking. I contacted the company in one month and I have got a visit to find that the router is faulty and they contacted the company in front of me with this. one months awaiting router that was never send, so called company to cancel as I never had the contracted speed and not fixing the problem. they refused as they must get 8 weeks to resolve the problem ! of course never refunded the time with poor service as promised.
I moved address, still with no new router, to find out that engineers can't install internet in my new flat ( had 2 visits). contacted customer service and had a very friendly treatment and decision to cancel with no penalty because of exceptional circumstances and the customer service person even asked me to write a review with his name ( which I did ). I cancelled my direct debt after receiving email with cancellation with no further billing. had calls from the company few days after trying to cancel the cancellation ! even sending bill to my old address. and still charging me via backup payment which I disputed with my bank.
Literally worst internet service I ever had. Company doesn't honer their part of the contract by decent service, fixing problems or their own resolution to problems.
Would recommend more know and trusted broadband providers.
- Location
-
- Location
- DRIFFIELD
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
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Not very happy, wait to speak to agent for agesw and then get automatic cut off. Have phoned on many occasions to get bill adjusted correctly which is O.K. for a while and then it doubles so have to go thru the whole process again, Do not trust them at all , they don't care , it appears that they can take money out of your account without notice or advise on what it is for. Should have minus stars, it is a real worry that they can continue to do this, there is NO repeat NO standard of customer service!!!!!
- Location
-
- Location
- Dunblane
- Reviewing
- Onestream
- Date
- 2022-04-20
- Comments
-
Just awful. Constantly crashing
- Location
-
- Location
- Dundee
- Reviewing
- Onestream
- Date
- 2021-04-09
- Comments
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My line was taken away from me without my permission and OneStream says this was by BT while BT has no record of this, so OneStream tried forcing me to pay £30 to get the line back or the early cancelation fee because they made a mistake, it took weeks for them too say I can have my internet back without the extra fee, it was supposed to take 14 days but after 14 days there was still nothing, contacted them again and was told this would take ANOTHER 14 days meaning I will be 40 days out of internet for absolutely no reason, you can see why they have such bad ratings, I will be changing providers the exact day that my contract is done.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.