Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    2.1 stars
  • Customer Service
    2 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 142 customer ratings since 2020-08-03 (Show all time ratings)

Visit Onestream   Read our Onestream buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

117 Customer Reviews over 12 pages

  • Reviewer
    Location
    Wingate
    Reviewing
    Onestream
    Date
    Comments
    I can't even give any stars was ment to get connected yesterday still waiting engineer couldn't even get a connection so just disappeared went to do live chat and was told it will be live by midnight yet still waiting
  • Reviewer
    Location
    Uk
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful internet service AVOID
  • Reviewer
    Location
    Dundee
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Started of with onestream fine, got t he guaranteed speeds and it was okay, only issue was the range that the router could distribute WI-FI was pretty bad 3 Meters at best. A month or so down the line my Wi-Fi gets shut off with no explanation after inquiring I was told BT took over the line and I can either pay a cancelation fee or pay to get the line back, I went and asked BT why this happened and they had no record of this at all. I went back to argue with OneStream for weeks until they finally said they would get the line back without charging me and it would take 14 days at most, 2 weeks go by and nothing. So I checked back with them only to find that there was "problems" and it would take another 2 weeks to get my internet back and they didn't even try and contact me to tell me this I had to go back and complain to them. Eventually I got my internet back and it was working fine and I was reasonably happy. Of course as expected my internet stops working properly again a month later. All of the ethernet ports dont work, and the Wi-fi connection is abysmal at the very best when it's working, this is with any device even in touching range of the router, they are sending out another router, of course it's the terrible old piece of plastic that they have as there standard router so I will have to see if that works but based on the rest of my experience I am not going to get my hopes up. Also every time I've had a problem there first solution is to try sell me something such as paying to get the line back or to upgrade my router to one that's actually useful for about £35.

    I advise anyone considering OneStream to go to absolutely any other provider.
  • Reviewer
    Location
    gwynedd
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service. Seldom reached the guaranteed speed. Avoid this company
  • Reviewer
    Location
    Lincoln UK
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Unfortunately the 66 mbps offer at point of sale was not to materialise after a month of being with one stream.

    I got 10-12 mbps over the past two days.

    WiFi I get up to 45 mbps DOWN (on a good day).

    Wired Ethernet cable I get no higher than 45 mbps DOWN.

    Customer service is nonexistent. You cannot get hold of anyone. They say three days to reply to emails as calling them is (they say) a five minute wait. It’s way longer than five minutes.

    I came from Sky and it was expensive for what they gave me but it was well worth the customer service. One stream do not like customers, clearly.

    The hub you get is the cheapest bit of plastic going and I would suggest getting a decent hub.

    In all I’d say if it sounds too good to be true… it usually is.
  • Reviewer
    Location
    Bath
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    The worst WiFi I have ever had, my biggest regret was moving from Sky. I have complained and was told by Onestream that at the router they comply with speed.
    So WiFi must be due to cheap or poor router as this hasn't happened before.

    DO NOT USE ONESTREAM.
  • Reviewer
    Location
    Reviewing
    Onestream
    Date
    Comments
    A tin can and a length of string, that's basically what your paying for if you go with this so called broadband provider. Was told that their service would have a minimum speed of 49mbps, however running speed tests at various times of the day more often than not the speeds are way below this so much for the 55-76mbps that I'm paying for. Have had these as my ISP for about 5 weeks and pretty much everyday I have had some sort of issue with the service from speeds slower than they should be to the connection randomly cutting off. And yet the so called customer service team can do nothing other than blame you the customer for their issues because and I quote ''everything is fine on our end'' and yet I can't connect either via WiFi or an ethernet connection. Up to this point after me telling them the constant problems, not to mention that I'm currently on router number 3 and still having problems but theirs nothing wrong with their stuff and it's my equipment such as my computers, tablets and so on that have suddenly developed the same fault both wired and wireless. Also if for some mad idea you decide to go to this provider make sure you check your direct debit as I've had one set up by these for a fortnightly amount of £22.50, and I would hazard a guess that majority of you reading this would have seen their adverts quoting this price not £45.
    So just so summerise,
  • Reviewer
    Location
    Peterborough PE1
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience ever!
    For starters, never even got connected to this so called "Broadband". Never received their broadband package with modem etc. , They booked engineer to visit my property to install their services, he didn't showed up. When i tried to cancel my order, they put me on 72hours waiting list, 7 days passed, still no news about getting my money back. Online Chat operators are useless AF. They are cheap for a reason. Don't go near them.
  • Reviewer
    Location
    UK
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    The fact that the company charge £10 for a late payment, which I've attempted to resolve the same day I received the text notification, is poor form. A fine of this type only serves to punish further customers who are likely already struggling financially, and there are apparently no grounds for appeal. I know this is a typical aggravated customer catchphrase but this, for me, is enough to mean that I'll be leaving Onestream as soon as I'm out of contract, and I'll be spreading reviews to ensure other potential customers know about this slithery policy. This is absolutely not the time or the climate to be issuing fines; people are struggling, and the higher-ups in this company don't have an ounce of humanity between the lot of them, it seems. The shareholders and CEOs might walk past a £10 note in the street but for me and a lot of customers, that's shopping for the week, or public transport for a few days. I'm incredibly disappointed, and quite hurt.
  • Reviewer
    Location
    Bristol
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In only 2 months with Onestream, they have:

    Failed to cancel my previous broadband provider contract.
    Claimed I had cancelled the contract and demanded their router back (before it was received).
    Sent a wi-fi router based on 2009 technology, delivering a far slower connection than the line.
    Dropped service directly before a bank holiday weekend, with no support available.
    Not responded to support calls - mailbox full.
    Live chat support refused to even diagnose the problem unless I accept a £120 engineer callout charge.
    Threatened me with a £370 cancellation charge.
    Not responded to complaints calls - their advertised number is just static.
    Not responded to complaints emails - auto-acknowledgement only.

    Avoid like the plague.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.