408 Customer Reviews over 41 pages
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- Location
- Worcestershire
- Reviewing
- Onestream
- Date
- 2023-10-10
- Comments
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Ok. Cheap. Not as fast as it should be, and a few more drop outs than we used to get. But ok.
- Location
-
- Location
- Ipswich
- Reviewing
- Onestream
- Date
- 2023-10-06
- Comments
-
Just tried to ring about moving house.
Waited for 1 hour and 5 minutes for the call to be ended on their end. Furious.
- Location
-
- Location
- STAFFORD
- Reviewing
- Onestream
- Date
- 2023-10-05
- Comments
-
made the mistake of going for the low price . really poor wifi due to cheap router. keeps dropping out but when reported nothing wrong. can only try and get help between 9 and 5 . A total waste of money . Struggle to connect devices in same room as router . Do not join this service
- Location
-
- Location
- LONDON
- Reviewing
- Onestream
- Date
- 2023-10-04
- Location
-
- Location
- Berkhamsted
- Reviewing
- Onestream
- Date
- 2023-10-02
- Comments
-
Extremely poor customer service. Bills were overcharged and a real headache to get a refund. The real definition of buy cheap buy twice.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2023-09-30
- Comments
-
Just ripped me off over a £100 for a month's of broadband there scammers and crooks with 0% customer service these reveiws are real
- Location
-
- Location
- Bolton
- Reviewing
- Onestream
- Date
- 2023-09-28
- Comments
-
Onestream Scammers!! entrapping into an expensive package
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Stay away from this company, I am an existing Onestream customer caught up in their scam.
Don't get fooled by their cheap price. They charge for EVERY single thing. Everything is free for 1st month after cooling off period they show their true colour. They have everything written in Small print which you will miss.
- First of all, you will lose your telephone line as they do not manage the telephone. Meaning you will not be able to receive any incoming or outgoing calls. If you want a telephone service, it will cost you an additional £30 per month
- They give you £10 crappy router, which is of no value and poor wifi signal. If you want a good router then you have to pay an additional £4.51+vat per month to have it. It is called Superstream Router
- if you want any kind of Tech support you need to pay an additional £4.51+vat per month, it is called Onestream Assured.
- OneStream signs you up with a couple of subscriptions e.g. Macfee antivirus for 1-month trial, after that OneStream charges £35 for a full-year subscription non-refundable fee.
The total cost per month is
(broadband fee) £21
+ (Telephone service (only incoming calls)) £30
+ (router fee) £4.51
+ (Tech Support fee) £4.51
Total = £60 + vat per month
- Location
-
- Location
- Birmingham
- Reviewing
- Onestream
- Date
- 2023-09-23
- Comments
-
Supposed to pay 19£ charged me 25 and when I wanted to end the contract at the end of the year they didn’t reply on emails. On the phone they tried to convince me to go for another year . Thiefs
- Location
-
- Location
- South Yorkshire
- Reviewing
- Onestream
- Date
- 2023-09-21
- Comments
-
Worst customer services in the Universe, never answer phones , ( hours spent) email the same , that’s if you can find a email that works, resorted to record delivery, guess also ignored. Once in control of your direct debit, they take extra, will ( a lot of extra money). No explanation, someone would need to talk to you. Never received an invoice in a year, never received a contract. Cancelling is nearly impossible, they make it so. Not person from the company has once bothered to look into my issues, they just take unjustified, unexplained , increases in money taken.
Guess make the mistake of getting company to take notice, I wrote a review, guess instead of addressing my concerns, they cut of my internet the next morning.
It was on a Month by month basis, ( I confirmed be recorded delivery) it ran our end Sept , they cut it of 10 days early, and changed £45 instead of £25
Of no one wises to explain, now it’s matter of principle, seeking legal advice tomorrow, onestream customer services no existent ☹️
- Location
-
- Location
- Northumberland
- Reviewing
- Onestream
- Date
- 2023-09-21
- Comments
-
Rubbish, in every single department. so much so I am about to pay to have a separate provider as I can't be a.sed anymore
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.