Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    1.3 stars
  • Customer Service
    1.3 stars
  • Speed
    1.7 stars
  • Reliability
    1.6 stars

Based on 141 customer ratings since 2023-03-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

416 Customer Reviews over 11 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Steer well clear. Broadband speed is rubbish. Phoned up to discuss reducing the cost as I am struggling financialy due to health problems. no help what so ever
  • Reviewer
    Location
    Hastings
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever signed up for a £16.95 per month broadband ONLY deal, 1st months direct debit was £35.30 they said it was for 2 months in advance, 2nd month £21.29 this was for unwanted extras, 3rd month £24.85 more extras so I cancelled dd next month they took £54.84 from my credit card without any permission or notice. As others have said they are a bunch of scammers, worst company I have ever dealt with and have disputed payment with the bank. My advice go elsewhere
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I can rate lower I would. The worst home broadband I ever used. I mean last 20+yrs. In fact not sure their customer service worst then their product. Just waiting my last 2 months leight of contract to end. Nothing more to say, stay away. Anything but not this one!
  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Worst possible experience I have had with any provider. This is one of the most opaque operators I have ever come across. I had signed up by phone. A couple of unnecessatlry 'extras' were added that one could cancel by phoning customer service in the first month. Excepet customer service never answers the phone. There is no email access. To setup internet account one needs account no. which is never provided in any email they send you, which only include order no. So cancelling the service during the cooling off period is impossible. Once I got through but the person on the other end of the phone was most unhelpful. I asked to cancel all extras, but still got billed for totally ridiculous, unwanted antivirus. Had to fight through my bank to get my money back. The reduced broadband rate on offer was meant to last the whole year but rate was hiked after 3 months. It is not made very clear that one needs to give a month's notice to quit even when the contrat finishes. If customer service emails you, you can't use the reply function. The router (a very basic one), has to be returned within 2 weeks of end of contract, otherwise you will be billed £50.00. They aren't registered with ofcom, so some basic transparency is not provided.I am just glad that I am finished with this company.
  • Reviewer
    Location
    wokingham
    Reviewing
    Onestream
    Date
    Comments
    Order online, pathetic customer service , there telephone line never connects. What ever discussed on the chat make no sense. They are not able to cope the higher demand of customer. stay away with them. although they are cheaper but worst is all other expect.
  • Reviewer
    Location
    Alton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
    Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
  • Reviewer
    Location
    Alton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
    Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
  • Reviewer
    Location
    Matlock
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    A terrible experience that I cannot recommend. The customer service has always said the right things but then never followed through. I was overcharged and it wasn't until 6 months after the contract started it got sorted and all the promises of refunding money, etc never happened. The broadband speed was initially good but has got slower and slower until it is now less than 1/6 of what I should be getting. There helpline takes an age to get through on and they just don't seem to know how to fix the slow speeds. Avoifd at all costs!
  • Reviewer
    Location
    Scotland
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely horrendous company. DO NOT under any circumstances sign up to them. They charge for extras that I didn't sign up to and tried to charge me £169 for a final bill when they were still supplying my WiFi, no ideal where the final bill came from. Reply to complaints takes them around 4 to 5 weeks!! STAY CLEAR
  • Reviewer
    Location
    Ipswich
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Just tried to ring about moving house.
    Waited for 1 hour and 5 minutes for the call to be ended on their end. Furious.
  • Reviewer
    Location
    Kent
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would give 0 stars if I could. Onestream are an absolute joke!. When I went to go with one stream the engineer said I can't have onestream due to having no cables. So I called them up and said I need to cancel. Its been a month. Twice on the phone to them. Told me I'll hear back. They're still payments from me some reason even that's more than it should be! Plus they charged me £60 to change over address in which I can't even get onestream. They owe me £110 pound. Customer service is s***. They lie to you. And you don't hear back from anyone. They're an absolute joke.
  • Reviewer
    Location
    Bexely
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dont. Go. With. Onestream.

    They owe me £110. Customer service will keep you on hold for over an hour. Tell you lies. Do nothing. And even the engineer that came round told me lies and said i cant have one stream here and that was a lie and yet he told onestream the opposite and they kept taling my money despite me ringing up and telling them i want to cancel. And nothing got sorted.

    Believe me. These just lie to take your money. Then you try and contact them and they lie.



    Stay
    Away.

    Believe me.
  • Reviewer
    Location
    England
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company!! I moved home and my broadband to another property and had problems ever since, I called and informed them that I was not getting the guaranteed speeds, they continued making excuses for this and each time they tried something it didn’t work. I gave up calling because they weren’t resolving the problem. 4 months went by with awful internet I decided I’d had enough, called back and they did a test and said there was an issue with the copper line (which they had never picked up on when I initially called multiple times with problems) they then sent someone out to fix this and we were still not getting our guaranteed speeds. I spoke to Onestream the next day to inform them of this and was told to try and change the channel for interference which is something is done previously and didn’t work. I called a few days later and was told that in order to cancel I would have to pay a fee even though we have tried everything and the problem has still not resolved. I was also told they have 8 weeks to try to fix a problem I have informed them about until I can leave without a penalty and even though I called 4 months earlier and told them there was a problem they have apparently closed that case even though it was never resolved so my 8 weeks starts from last week. I spoke to 2 people that day saying I had issues with speed and then once speaking to a 3rd person we now “apparently” have issues with the internet in the local area which isn’t their fault. They have also overcharged me since my move which I believe breaks their contract. Also an email they sent me states I’m meant to pay £0.00 per month for 12 months but they are charging me.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    *WORST BROADBAND OUT THERE*

    I honestly could not dislike a company more than onestream. They have the most rubbish internet out there, we've been paying £29.99 for over a year for their super fast fibre broadband and even when your 1 metre away from the router you're still on buffering for minutes on end before you see the page. They also have the worst customer service, I was basically called a liar when I had try to complain about the internet speed and I was told that the internet is working and is very fast despite not being able to use it.
    DO NOT I repeat DO NOT use them for broadband. Save yourself the misery and stress, now going to virgin media for £24.99 and looking forward to it!!
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Onestream
    Date
    Comments
    If I could give this company 0 stars I would. I cancelled my order as they were adding services I hadn't even asked for and when I called up about the router, as it was clearly not going to sent in time for the installation I decided to cancel the policy.

    Two months later I get £29.95 taken out of my account for Internet security with one stream.

    When I called up I was told that the money would take 30 days to be put back into my account.

    I don't understand why it takes 30 days as if I want to transfer money via my phone it takes 2hours tops.

    The so called customer service employee who clearly didn't care about this matter offered no apology for the situation and obviously has to deal with this day in and out. Just to let you know I don't think customer service is your thing and you need to get another job!

    When I asked for his name he said, "I've not taken this money out personally" to which I replied no, but the company you work for has!

    Please don't give this company any more business, they wouldn't know how to run a tap! Avoid at all costs.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Onestream
    Date
    Comments
    If I could give this company 0 stars I would. I cancelled my order as they were adding services I hadn't even asked for and when I called up about the router, as it was clearly not going to sent in time for the installation I decided to cancel the policy.

    Two months later I get £29.95 taken out of my account for Internet security with one stream.

    When I called up I was told that the money would take 30 days to be put back into my account.

    I don't understand why it takes 30 days as if I want to transfer money via my phone it takes 2hours tops.

    The so called customer service employee who clearly didn't care about this matter offered no apology for the situation and obviously has to deal with this day in and out. Just to let you know I don't think customer service is your thing and you need to get another job!

    When I asked for his name he said, "I've not taken this money out personally" to which I replied no, but the company you work for has!

    Please don't give this company any more business, they wouldn't know how to run a tap! Avoid at all costs.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.