Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    1.4 stars
  • Customer Service
    1.5 stars
  • Speed
    1.7 stars
  • Reliability
    1.7 stars

Based on 142 customer ratings since 2023-04-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

430 Customer Reviews over 11 pages

  • Reviewer
    Location
    RAMSEY
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Up graded to better router to run portal cost extra £40 still not run portal properly its slow goes off watching nexflix cannot get on the onstream web site you camn view your bill thats it very frustrating worst one ever been with
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID...AVOID....AVOID

    VAT added to all prices so what you see is not what you pay

    After 30 days they pull the plug on your connection and you can no longer get out of the contract i.e. good service with no disconnects in the first 30 days but after that up to 10+ disconnect per day, absolutely rubbish service.

    'No sneaky price rises' promise is a load of rubbish as they just put up the cost of items that are 'outside' of the contract like eve & weekend call package so you are locked into paying the extra for the free call extra or extra just for the calls as you can't cancell the main contract for the phone or broadband without penalty.

    AVOID...AVOID...AVOID
  • Reviewer
    Location
    East Sussex
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Started off well, but the service over the last 6 months has deteriorated significantly. We signed up to a 67mbps service with guaranteed minimum speed of 49mbps. We're actually receiving between 1 and 6mbps.

    Customer services are non responsive, as is the complaints line to their 'executive'. Currently trying to get Ofcom involved to exit the contract early.

    Avoid Onestream like the plague - appalling service, slow speeds, inadequate router. No redeeming features.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give 0 stars for this company, I would. We purchased our broadband in March and had received an email for the delivery and go live date of the 8th of April, the broadband package was delivered on this date and an engineer appeared a few minutes after to install the broadband. It worked for a few minutes, and then I returned to the property the following day (as had not moved in fully yet), and broadband was off completely.
    I had to phone Onestream on the same day, 9th, to ask for them to have someone fix this. The person on the phone told me that they would get back to me via email to give us some clarification of this issue as our go live date was the 8th. No email over the weekend, so I contacted them again on Monday the 11th in the morning to ask if they had any more updates, the customer service advisor told me that we should expect an engineer out on this same day. Low and behold, 2 engineers did actually appear and worked on the fault for over 6 hours, the men could not have been any more helpful or nice, they also managed to fix the fault.
    A few days later, internet goes off again, I phone to ask about this but it then turns back on an hour later.
    10 days after this - we are completely without WiFi, I had to phone Onestream from the Monday (25th April) afternoon that it happened on all the way throughout the week until the Friday - constantly being told that we haven’t had a go live date yet (although, the go live date can be up to 14 days after purchase, this was now well over a month). We were also told that there was no possible way for us to have been using the WiFi before this time as we hadn’t been given a go live date in the first instance, essentially calling myself and my partner liars? We then were told we would have the new go live date of the 11th of May!!! Two months after purchasing their broadband. We insisted that they fix our problem within 24 hours or we would be switching provider.

    Stay well clear of this company, I hate to complain in most cases, but this situation from start to finish has been an absolute shambles.
  • Reviewer
    Location
    Tunbridge wells
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Phoned them to cancel the mcafee security before the free trail ran out. The man on the phone was VERY pushy for me to keep it and wouldn't take no for answer. In the end I said just cancel it, I do not want it and he huffed and puffed and said OK I will put a note on your account. Thought that would be it..........oh no! The money came out of my account making me overdrawn and paying bank fees. Don't think they seem to realise people nowadays are living pay packet to pay packet amd don't have the extra money. Have only been with them 6 weeks and regretting it already. Also couldn't find anything on line to cancel the mcafee otherwise I would of done it that way rather than talking to someone who made me feel bad for not having the extra money to pay for something I don't want.
  • Reviewer
    Location
    Kent
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID!!!
    If I could give no stars I would. When I 1st joined I was charged the anti virus thing even though I cancelled it once the free 3 months was up. When I called up to ask why they had taken the money out even though I had cancelled it the man on the phone was very funny with me and basically told me I was stupid for cancelling it. Took me about 20 times for him to finally listen to me and with a huff and puff he eventually cancelled it. There were also other hidden costs I hadn't asked for. The internet speed is rubbish. I am in a small flat and can't even connect in the room next door. Can't wait to leave.
    AVOID AT ALL COSTS.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Comments
    They made me an offer for internet and suddenly I was bombarded with a contract, router was sent off, engineer appointment was sent despite me ringing them, writing emails (and was reassured the order would have been stopped), even sending them a letter via post with a copy of all the emails and a clear statement that I don’t want to go ahead. They just ignored me and now they try to take money out of my account. Very shocking practice. So don’t go for that company!
  • Reviewer
    Location
    Swansea
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY DISGRACEFUL COMPANY - STEER CLEAR!!!!!

    These scammers phoned my 84 year old father who suffers with dementia and is registered with tps so should never have been called in the first place, the contract was cancelled and now he is being sent letters threatening court action to recover money they claim is owed to them. The stress caused to my father after reading these letters has been awful.
    I've sent numerous emails and thought this had been sorted and still it goes on.

    Truly awful company

    these people are the most disgusting people I have ever dealt with

    after reading other reviews on this website I see this is how obviously they do business
  • Reviewer
    Location
    Lancashire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Never call you back, was fobbed off so many times! Got to the point I cried out of anxiety because of how much I was being fobbed off. Had no internet for weeks at a time, one time over a month! It even happened when I first joined them, and I was in the 14 day cooling off period so tried to switch to another provider but they blocked it because they attempted to contact me a whole week after my initial complaint. I am so happy to be free of them. It's embarrassing I had to get my partner to ring them up and use their deep voice (repeating exactly what I already had stated to them mind you) before I got any compensation. Incompetent. You get what you pay for.
  • Reviewer
    Location
    Blackpool
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs! Attempted to switch to Onestream. Got messed about. Appointments made, no engineer came, hours wasted on lousy customer telephone line trying to reorganise, Robbed of £6 for absolutley nothing. DO NOT USE ONESTREAM
  • Reviewer
    Location
    Wd180nq
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband company. Please stay away from them. I ring them everyday to ask them to sort out my internet issues and it never gets resolved. Problems since day one. I have given them 1 month notice, now they have totally turned my internet off. I cannot even use it.
  • Reviewer
    Location
    manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very poor customer service .no one to help no phone line working for them ,only live chat ,thy put you on hold for a long time and the end you tell you someone will call you .very very poor i advise no one join them even for free
  • Reviewer
    Location
    Dorset
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible experience.
    Since it was installed, the internet is very slow and keep breaking. I contacted the company in one month and I have got a visit to find that the router is faulty and they contacted the company in front of me with this. one months awaiting router that was never send, so called company to cancel as I never had the contracted speed and not fixing the problem. they refused as they must get 8 weeks to resolve the problem ! of course never refunded the time with poor service as promised.
    I moved address, still with no new router, to find out that engineers can't install internet in my new flat ( had 2 visits). contacted customer service and had a very friendly treatment and decision to cancel with no penalty because of exceptional circumstances and the customer service person even asked me to write a review with his name ( which I did ). I cancelled my direct debt after receiving email with cancellation with no further billing. had calls from the company few days after trying to cancel the cancellation ! even sending bill to my old address. and still charging me via backup payment which I disputed with my bank.

    Literally worst internet service I ever had. Company doesn't honer their part of the contract by decent service, fixing problems or their own resolution to problems.
    Would recommend more know and trusted broadband providers.
  • Reviewer
    Location
    Heywood
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolute rubbish my contract states 19 a month there taking £26+. And £34+forms fee security I never asked for Ime nearly 80 Ime going to cancel and look elsewhere only been with them 3month had enough
  • Reviewer
    Location
    Midlands
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Whatever you do, dont sign up with these clowns. They opted me into some insurance policy that I insisted they could not do without my consent, They have been taking the money and are refusing to respond to my complaints - ombudsman here we come
  • Reviewer
    Location
    nottingham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    Comments
    I joined after being with Sky on 15.10.19. The broadband speed is horrendous and if you cancel within the 14 day cooling off period, you have to pay out of your own pocket to return the router that i paid £10 for. DO NOT use this provider, strike a deal with your current provider rather than jump ship for what seems like a good deal. it is CRAP.
  • Reviewer
    Location
    Shropshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Avoid Avoid
    Awful connection
    Awful customer service
    Once I cancelled my contract andceas told there was a zero balance, I was being billed for more, took over 2hrs of phone calls to finally sort this mess out. NEVER AGAIN
  • Reviewer
    Location
    Brentwood
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Please read all the reviews, they speak the truth. Dreadful customer service and price increases without notice or explaination what for, then you can't get in contact with them.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Terrible experience. My time with Onestream was fine until my contract came up for renewal. When your contract is coming to an end, companies must give you 30 days' notice in case you want to go elsewhere.
    One stream gave me 12 days (10 working days). after 11 days, they took a large sum of money from my account. I contacted them to say, "nope, I'm going elsewhere."

    They promised to run to the end of the contract and then refund any money owed to me in 30 days.

    2 months have now passed, and there's no money, plus they took a further large payment out of my account in May because "it hadn't been 30 days yet since I'd cancelled my contract."

    For clarity, I wasn't cancelling, the contract had come to an end, and they didn't give me 30 notice.
    I'm six calls and countless emails into resolving this. With no outcome.

    Onestream promised to waive that I hadn't given them 30 days' notice because they hadn't given me 30 days' notice. But the refund they are offering isn't in line with this, even after I've clarified what they are going to pay me in writing. It's like they are trying it on.

    I'm still having to fight, and as you can appreciate, we are in a cost-of-living crisis, and I need the money that is owed to me.

    This company is bad. Avoid.
  • Reviewer
    Location
    Caernarfon
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No customer service at all, was just talking to them and they put the phone down, tried again an dwaited over 25 minutes and no answer. Broadband went off this morning again as it's constantly dropping out. Useless company and now told them to cancel contract with them. Deal was supposed to be £25 per month but regularly charged over £30.
    Would not recommend anyone sign up with then
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give 0 stars I would. No customer service at all. They have increased my payments 3 times without any communication. How can a broadband provider not have an email address or support line. There live chat is never available and speed alot lower than contract stated. Still having trouble now after contract has ended
  • Reviewer
    Location
    Sheffield
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service very poor. Argumentative call centre after a 30min wait. Bill increased by £10 mid contract.
  • Reviewer
    Location
    torbay
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience EVER. Half the download speed tested before they took over, condescending customer service and try to rob you with extras you haven't asked for (Kapersky) that YOU have to cancel. Terrible company
  • Reviewer
    Location
    Bradford
    Reviewing
    Onestream
    Date
    Comments
    Never add a bill off them and cut me off waste off space off a company not helpful at all never go with these again
  • Reviewer
    Location
    East Sussex
    Reviewing
    Onestream
    Date
    Comments
    absolutely the worst switch I have ever done. Appalling internet speeds, no service on line or by telephone. This is little more than fraud
  • Reviewer
    Location
    Dewsbury
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever, never ever join, i made mistake of not reading reviews
  • Reviewer
    Location
    South east
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Internet went off Friday evening. Onestream do not offer support at night or on the weekend. If I had known this I would of never signed up. As of now it has been four days and still no internet
  • Reviewer
    Location
    Co Durham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well how can i start with OneStream i know Horrifilc Provider .... The only thing that is dropping more than our internet connection is Russian aircrafts dropping from the sky by Ukrainian air to air missile's , Ukraine are probably getting more response/sense from PUTIN than i do OneStream ... So to Sum it up if you want a war with your internet provider then these are the guys for you if you want hassle free broadband i would recommend not to waste your money !
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not even sure they still trade - virtually impossible to contact, ignore emails, very long waits on the phone, an "online chat" facility that's only available on a Saturday, (and then can't be found) charge when they shouldn't... the list goes on. They may be cheap, but buyer beware.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The service was OK until my 12 month contract came to an end and I got a better deal from Vodafone.
    They wanted me to return the router to them which I thought was unusual. This is in the contract but it does not say who is to pay the postage. I asked them to send me a postage label but they didn't, so I did not return the router.
    They did not want me to leave and sent me daily texts asking me to call me which really annoyed me.
    I tried calling them a couple of times but could not get through. I gave up as I had a better deal.
    They never answer emails or messages sent on their contact form, like they don't want to commit to written details.
    They took a direct debit on the last day of service which i took to be payment i arrears for the previus month. I cancelled it the following week.
    About a month later they sent me a bill a further month of service by which time I was with Vodafone. The bill also included a charge of £10 for cancelling the DD. Again, no response from them to emails or written communication.
    I will probably have to complain to Ofcom about them.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    One of the worst providers we have been with. Switched from Virgin Media to avoid early cancellation fee (moving house soon and Virgin is all 18-month contracts for existing customers). Wish I had just stuck with them now to be honest! Broadband drops off at least twice a week. Not great when working from home either!
  • Reviewer
    Location
    UK
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    New customer and they refuse to help. I barely have internet in any room apart from the one its connected in (and it's a tiny house!) and one room with no connection at all. No help whatsoever was just told I can buy a new router which I will be charged a ridiculous amount for. Haven't even had this internet a month yet. Regret going with them. AVOID!!
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband totally unusable speeds of only 7 to 11 MB would not let me cancel my contract even though I’ve just installed it I would stay well clear of this lot
  • Reviewer
    Location
    Bexley, London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I placed an order for broadband and all I ever was an emil acknowledging the order. There was no router delivery and I could not speak to anyone in order to resolve the matter. In the end I had to go through my bank to get a refund of the initial payment. AVOID THIS COMPANY LIKE COVID19!
  • Reviewer
    Location
    Ash
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed Up over three weeks ago, And just been informed broadband won't go live for another 15days.10 days after my existing broadband finishes.not a very good start
  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had Onestream for three months now ,I have had good service in that time and cheaper than my last supplier, I'd say give them a try, I'm pleased with the service and price
  • Reviewer
    Location
    Surrey
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Truly horrendous! Particularly in the last year, multiple attempts to force you into added "extras" at additional costs. Forcing you to actively cancel them. No customer service at all. Have tried to contact them three times. Avoid !
  • Reviewer
    Location
    Chester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not the best broadband provider. I'll Move back to my old broadband provider. The provider did not include a hidden charge. It's best to avoid it and go somewhere else.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don’t see how we can get much worse than this! Because of the poor reviews I cancelled the service within the cooling off period, I was then charge £9.95 to deliver a router which they didn’t post out, because I didn’t have the service. Nothing else happened but they didn’t credit me. Today my account has been debited with £29.95 for Kaspersky services. I didn’t order this, haven’t activated this, and have no reference number for this service. Because of this lack of information no one can help me. Contacting my bank I was told I’d authorise this payment, which I haven’t, they told me to contact One Stream. I’m now trying to contact a company, I don’t have any contract with, about an order I didn’t place, in order to not pay any more money. What a scam!
  • Reviewer
    Location
    Scotland
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please please do not sign up to Onestream. I tried to cancel after the first week as the Wi-Fi kept crashing. They said there was a months trial period but after contacting them to cancel no one got back to me. I eventually got a threatening bill for £75. I eventually got through to Christian Headley who gave me his email address and said he could see it was cancelled within the trial period so he would inform the payments department. So fast forward to last week I got a final demand notice for £45.78 which I decided to pay to get rid of them. I could not pay this bill via their online payment system as it didn’t work. I tried calling the number they gave for their payments department at least 10 times (for at least an hour) and couldn’t get through. I now have had a bill sent telling me I have a note put on my credit file and it will affect my credit score for something that clearly isn’t my fault. Onestream do not answer emails, the online chat doesn’t work, no one from customer service answers the phone and the online payment system does not work. I am absolutely disgusted and livid by the way I have been treated by them. Please please avoid this company at all costs!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.