Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    2 stars
  • Customer Service
    2.1 stars
  • Speed
    2.2 stars
  • Reliability
    2.3 stars

Based on 153 customer ratings since 2023-05-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

474 Customer Reviews over 12 pages

  • Reviewer
    Location
    Norfolk
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Alex was very keen to help and resolve the problems i have experienced with internet signal strength being poor and regular drop outs. He explained a better service that i could get for a small monthly price increase
  • Reviewer
    Location
    Bristol
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Rubbish service. Just after the order they said it will take 18 days to activate the line. And yet it's not activated yet because they failed to take over the line from BT. Spoken to customer service and after wasting one hour to the phone I guessed the problem was at their end. I asked to speak to the manager and she admitted that was the case. They didn't have the line ready but they hadn't told me before hand.
    Stay away from this company.
  • Reviewer
    Location
    South West
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgraceful company using underhand tactics to trick customers into paying more than they advertised. Customer services are appallingly rude.
    This company will not last simply down to how they treat customers.
  • Reviewer
    Location
    Uk
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    After 2 days of no Internet spoke to Alex who got me up and running g with no problems so thankyou to him
  • Reviewer
    Location
    Abbey Wood
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had concerns regarding my bills. Alex.B answered all of my questions with understanding and the case was solved quickly.
  • Reviewer
    Location
    Bristol
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex was very helpful, enabling me to get the duration of contract I wanted at a reasonable price.
  • Reviewer
    Location
    Chester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My call was answered very promptly and Alex handled my query with ease. Everything was sorted within a couple of minutes. Customer service is so important and you've got it bang on.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I got a good deal from Alex B. Good service, he was very helpful.
  • Reviewer
    Location
    Cirencester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex B was a great help in making my new contract clear and easy to set up and also found me a great deal, Top man.
  • Reviewer
    Location
    harrogate
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Alex was very helpful but my broadband speed remains well below what it should be
  • Reviewer
    Location
    Hayling island
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex provided a quick and easy for me to respond service today regarding a technical issue. Thank you
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Alex B was amazing. Answered all my questions even the dumb ones Re: router. His patience and professionalism was greatly appreciated in time of high stress. Thanks Alex
  • Reviewer
    Location
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Excellent service. Both Alex and Archie who I spoke with both listened tome and provided excellent customer service. This resulted in me renewing another 2 year contract.
  • Reviewer
    Location
    Devon
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My contract was up for renewal and was more than I wanted to pay and a longer contract. I phoned and spoke to Alan (I have also had connectivity issues for a few weeks intermittently). Allen checked the issues and said it looked like they had been resolved on 05/05/24 (I had seen engineers working) and also offered me discounted price for new 12 month contract. I pointed out that new subscribers were being offered the same package but cheaper so he transferred me to accounts department. I then spoke to another very helpful service agent called Alex, he brought up my account and matched the new customer price for me. Very helpful customer service and (apart from a few weeks) I have had exceptional broadband service
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex was a great help walked me through process to get my WiFi up and running again came back on first time
  • Reviewer
    Location
    Weybridge
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Alex B. sorted my renewal today, quick and hassle-free, at a good price. Good customer service from my experience.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Alex was very helpful in resolving the overcharging issues of my internet bill. Thank you.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex was friendly, speedy and efficient. 5 stars for customer service! The only downside was the 30 minute waiting time and I had to phone twice because the line would cut off.
  • Reviewer
    Location
    Otley
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Charged £59 randomly. Was told it was a subscription for something I never asked for or have heard of. Despite being less than 14 days ago they refused a refund as required under the consumer contracts act.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appears cheap but hit you with lots of hidden costs... Monthly price went up 4% over inflation during the year contract, £250 'cancellation fee', AND it signs you up to McAfee malware free trial which automatically charges you for a yearly subscription when it expires!
    AVOID AT ALL COSTS!!!
  • Reviewer
    Location
    Leighton Buzzard
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent customer service from Alex today! Very friendly, knowledgeable and helpful. Handled my query with the highest professionalism. It’s service like this that keeps me a Onestream customer.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When filling in their form to sign up for broadband I did spot (unlike other reviewers) that 'Assured Service' and McAfee would be provided free for a month and then charged for and this was not in small print. It was obvious.
    However, needing to opt out after your contract begins, rather than being invited to opt in beforehand, clearly is a technique to rake in money from these products. It's transparent, but it left a bad taste, so I didn't proceed. They didn't get my custom at all.
  • Reviewer
    Location
    Coventry
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Alex was very helpful and experienced Just a shame he couldnt provide me with a social tariff
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex was extremely helpful, answering all of my questions and working hard to find the best deal for me.
  • Reviewer
    Location
    Slough
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Low speed on internet, charge you for something you never asked for McAfee and very rude customer service agents.
  • Reviewer
    Location
    Longcross
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Great speaking with alex who helped me with my questions regarding billing and broadband. I have 2 addresses under onestream and must say that I've found it's not the most reliable broadband but it's good for the price.
  • Reviewer
    Location
    Sussex
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Im upgrading to the 115 fibre package in the hope it works better as my service is intermittent with calls dropping and buffering. I was leaving one stream by Alex B did everything to keep me, so I’ve cancelled sky now. The one stream CS were much better than Sky to talk to!
  • Reviewer
    Location
    Kildary
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Just watch out for the extra charges. I had seen them last year and cancelled this online. My online account show Onestream Assured service and this is cancelled and then there is another Onestream Assured service but this one active. So, they are still billing me for this service.
  • Reviewer
    Location
    Henfield
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    Had issues with my own router. Alex helped out. Was efficient and knowledgable.
  • Reviewer
    Location
    Helensburgh
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I was very happy with Alex B from customer service today. Onestream had made some errors with my account, which I only discovered because of a communication from a third-party vendor. These were pretty bad mistakes in my opinion but I was put in a much better mood by Alex's excellent customer service. He acknowledged the issues, discovered the causes of the problem and negotiated me a better deal going forward and a partial discount as a sign of good faith. He was courteous, polite, professional and sympathetic and gave me just about as much as I needed to feel satisfied with the outcome of the call despite the fact I now knew Onestream had failed me in the past. Essentially, I think Alex B was the perfect example of what a customer service representative should be. I don't review customer services often and many of them are awful but since this was an exceptionally good case I wanted to leave a review.
  • Reviewer
    Location
    Uk
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Spoke with Alex, problem was delt with quickly and professionally.
  • Reviewer
    Location
    West sussex
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Alex was really helpful and pleasant to chat to, we also worked put a solution to a problem I had with broadband, overall I'm very happy
  • Reviewer
    Location
    Norwich
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had really good service from sign-up to speeds and customer service.

    Would highly recommend!
  • Reviewer
    Location
    Berkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They decided to auto sign me up to mcafee for £80 a year! Thieving scumbags. No souls.
  • Reviewer
    Location
    English
    Reviewing
    Onestream
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Checked my bills and I have been paying extra for an "Assured Service" each month.

    I was not made aware of this and I'm now a year into my contract. What a waste of money.

    When I started my contract I was automatically enrolled to a McAfee service which I did not agree too and had hassle cancelling that.

    The router is extremely low quality. Avoid like the plague. Go with a proper company.
  • Reviewer
    Location
    Poole
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Oh dear, I wish I had read these reviews before signing up to a contract with OneStream!

    With buyer's remorse, I now realise I was taken in by a competitive headline price, and I'm paying over the odds for a bunch of extras that usually come as standard.

    On top of that they offered a free 1 month trial of McAfee, that I didn't activate as I didn't want it. The next thing I knew, I was charged £34.95 for it. No mention of it under my account billing details.

    I contacted customer support. They said that it was clearly part of my contract and that I needed to cancel the free trial at the end of the month—even though I had never accepted or activated it.

    The customer support agent sent a link to my account from which I was contacting them and abruptly ended the conversation!

    However, they did follow up with an email saying they would refund the amount.

    Anyway from that experience and reading the reviews I wouldn't recommend them. The broadband speeds are well off their advertised minimums and I'm reluctant to start fighting that battle although I'm sure I'll have to. Reliability has been OK to date.

    My recommendation is to stick with a more reputable supplier unless Onestream seriously changes its ways!
  • Reviewer
    Location
    Watford
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am utterly disappointed with the services provided by ONESTREAM. Despite my contract with them expiring, they have continued to charge my account, and to my disbelief, they are even adding penalty fees on top of that.

    Let me break down this appalling experience. First and foremost, my contract with ONESTREAM was supposed to end on 17-03-2024. As per our agreement, I expected no further charges beyond this date. However, to my dismay, I noticed unauthorized charges on my bank statement well after the contract termination.

    When I reached out to their customer service, expecting a quick resolution, I was met with sheer incompetence. The representative I spoke with was unhelpful and seemed completely oblivious to the terms of my contract. They claimed that my account was still active and justified the continued billing. Moreover, they had the audacity to inform me about additional penalty charges for late payment, despite me having no knowledge of any outstanding dues.

    Not only is this level of overcharging and mismanagement unacceptable, but the customer service experience was abysmal. It's evident that ONESTREAM lacks transparency and integrity in their billing practices. This ordeal has left a sour taste in my mouth, and I am actively warning others to steer clear of this dishonest provider.

    In summary, avoid ONESTREAM at all costs. They have demonstrated a blatant disregard for customer satisfaction and ethical business conduct. I am now in the process of disputing these unjust charges and will be exploring alternative service providers who value honesty and accountability.

    Save yourself the frustration and financial headache—look elsewhere for your service needs. ONESTREAM is an epitome of everything that is wrong with corporate greed and customer exploitation.
  • Reviewer
    Location
    Redditch
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Two months in, I had one technical issue which got resolved quickly and efficiently by the customer service team and aside from that, my connection hasn't missed a heartbeat. Plus, it's more often than not running quicker than advertised. The broadband is provided by Vodafone via the Openreach network so really no reason to expect reliability issues as others seem to have.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    That provider is a scum. Slow transfer, high ping, very low level of customer service. They do anything to charge you an extra fee. Be aware and do not make mistakes as I did.
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    They are crooks charging you for services you don't want.that was a fight to get my money back off them only when I left a review on trustpilot they acted there speed is crap to when am watching something then if I put my Internet on in my phone it buffers had 2 stay another year coz they never sent me notifications when my contract was ending.now there charging me in March for the price increase in April.coz there bull**** says they invoice ne in a month in advance.so when I looked at my contract there now saying I rejoined on 31st of October another lie just to get me to pay more I had to rejoin on 14th October.this company is crooks and there filling up trustpilot with fake reviews about thereselfs how great they are when I looked they were 1.8 on scores a month later they went to 4 stars rubbish.and all they shining reviews about them and glowing references about there staff actually naming them.save yourself grief coz I promise u it will b if you join them.nevef ever encountered a company like them there after ur money hook or by crook the latter word being the right 1.slow speedslying agents and buffering like he'll AVOID

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.