Onestream Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Overall Customer Ratings for Onestream

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 7 customer ratings since 2019-05-23

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3 Customer Reviews for Onestream

Reviewer Location Reviewing Date Ratings
Do not sign up to this provider.

The router arrived a lot later than promised. When it did arrive it didn't work and after eventually getting hold of one of the advisors, was sent a guide which didn't remedy the problem.

Two weeks after I was promised to be connected I was told the router was faulty and I needed a member of their technical team to call me. This again didn't remedy the problem. After many attempts to phone them I decided to cancel my subscription. I was told a member of accounts would email to offer a refund, however this still hasn't happened and I cannot get in contact with them. I was 30 mins on the phone to them in one instance and nobody answered. I have sent numerous emails and received no reply. Terrible service !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woolwich Onestream  
Promised 42Mb/s when ordered. Only getting half that. Must do better Onestream!!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    4 stars
North Lancs Onestream  
This review is for ONESTREAM broadband who have done everything they can to NOT supply with broadband for £9.99.
As my speeds here are slow, nobody's fault, bar BT's for aged/aging line, (60ish years they say) overhead fibre in place but BT don't know when it will go live! i go for the cheapest i can find on a 12 month contract. I was and still am with John Lewis, brilliant service, but contract ending the 4th December and going up to £26.99 from 18.00, so started looking. ONESTREAM £9.99 black friday deal! cheapest by £6 a month next to the Post Office at £15.90.
Filled in the boxes, GOT IT! Text say welcome and connection under way. Took £9.99 delivery, and then £9.99 for 1st month, sat back and waited, nothing.gave it 10 days and called, "oh sorry, your current provider will not release the line and number" well the contract's up in 2 days and they know i'm looking to move say's i."we will request the change again" says he.
4 days later, email from ONESTREAM "your speeds are so poor our systems cannot function correctly to supply you standard broadband, but we can supply a boosted speed for £26.99! (not fibre, no mention of fibre) if not you will be refunded" still waiting for me refunds!!
Stayed with John Lewis for £20 for 12 months. Another email just arrived from ONESTREAM "oh no, our broadband doesn't reach as far as you live so we can't complete your order"!!!
They can't even lie consistently.
I'd stay well away folks.
JOHN LEWIS BROADBAND BRILLIANT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Onestream  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.

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