italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2 stars
  • Reliability
    2 stars

Based on 100 customer ratings since 2019-01-24 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

37 Customer Reviews over 4 pages

  • Reviewer
    Location
    WOLVERHAMPTON
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can honestly say these guys are the worst provider i have ever dealt with, was with them for 8 months and over those 8 months i can say collectively i had about 1 months internet. Its laughable once i phoned up to say the internet is working but not the phone and a manager who i was talking to said she was suprised i had internet because on her side it showing as being down. There was never a period for a day where i could say i had full coverage after months of complaining and sending emails and being dealt with by 2 different manager its the worst providers. Dont get me wrong the customer service wasn't terrible just internet and phone service is diabolical. What upset me the most is i cancelled my service and they have the cheek to send it over to debt collectors saying i owe them
  • Reviewer
    Location
    Notts
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service
  • Reviewer
    Location
    East Anglia
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If it seems to be good tobe true then it likely is too be good to be true.
    I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
    Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
    Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
    I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
    Logic? None
    I phoned customer service twice today. Nobody can tell me the timescale for a call back.
    As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
  • Reviewer
    Location
    Uk
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
  • Reviewer
    Location
    Thornton-Cleveleys
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
  • Reviewer
    Location
    Birmingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
  • Reviewer
    Location
    South Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
  • Reviewer
    Location
    Stalybridge
    Reviewing
    italk
    Date
    Comments
    Sorry if I could give a minus stars it would be diabolical service all the way worst ever broadband don't commit yourself into it awful customer service rude people only money minded don't want to help you solve issues iv had no service from I talk most of the contract so had to pay for something I have not received I have requested all my contacts with them to be sent back to me as they record calls and I will be taking this to trading standards or watch dog PLEASE KEEP WELL AWAY FROM THIS SERVICE PROVIDER
  • Reviewer
    Location
    Coleraine
    Reviewing
    italk
    Date
    Comments
    Can’t give any stars at all I have never seen anything worse than italk we bought the package at £19.99 per month now we are being charged 29.94 with £8 for phone calls yet we don’t even have a house phone to call on, service is constantly cutting out or not working at all and the customer service team are no help whatsoever absolute joke of a company and should be ashamed of themselves for false advertising

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.