italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2018-11-15 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

30 Customer Reviews for italk

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Reviewer Location Reviewing Date Ratings
1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales italk  
Sorry if I could give a minus stars it would be diabolical service all the way worst ever broadband don't commit yourself into it awful customer service rude people only money minded don't want to help you solve issues iv had no service from I talk most of the contract so had to pay for something I have not received I have requested all my contacts with them to be sent back to me as they record calls and I will be taking this to trading standards or watch dog PLEASE KEEP WELL AWAY FROM THIS SERVICE PROVIDER
Stalybridge italk  
Can’t give any stars at all I have never seen anything worse than italk we bought the package at £19.99 per month now we are being charged 29.94 with £8 for phone calls yet we don’t even have a house phone to call on, service is constantly cutting out or not working at all and the customer service team are no help whatsoever absolute joke of a company and should be ashamed of themselves for false advertising
Coleraine italk  
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester italk  
1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield italk  
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hewcastle italk  
I cannot give this company any stars whatsoever, my 90 year old mother in law is with the company for her phone and I have tried to talk to them for over an hour to try and resolve an issue. No senior manager was willing to talk. So so frustrating. Appalling service.
leicester italk  
This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Usa italk  
Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
poole italk  
Don’t even start me on this company!! STAY WELL CLEAR AS THEY ARE THE WORST INTERNET/BROADBAND PROVIDER EVER!!!
I’m paying £38 states £35 on their site but £38 when bill comes in! for ‘super fast fibre’ which is a load of crap, I have NEVER received their minimum, let alone what they advertise!! It’s up then down not reliable at all. So bad then it even cuts out on my Alexa when only playing a song!! Last time I’ve ever known it to buffer was probably about 20 years ago when I worked in publishing but at last then we was all connected to internet. Mine struggles with 2 Xbox consoles and 4 mobile phones (3 of which have there own unlimited data anyway) and an Alexa!! Complaint after complaint. As well as all the thing other reviews have complained about rather than repeat, same things also happened to me! Done tests, had openreach out, still awful!!
The customer service reps are not only miserable, but very rude and my god do they torment the living day lights out of you, call after call after call! Friday was a record for them two courtesy calls with in 20 mins of each other?? Then again this morning at 8am... why would anyone want a bloody courtesy call at 8am when your getting kids ready for school? Absolute joke! These nuisance calls a couple of weeks ago, where hitting 8-10 calls a day and they where the ones I answered!!
Another incident I’ve had was, I was 3 days late playing my bill which was due on a Friday on the Monday I called them up to pay on my card which I was told was £38 the payment went through then Tuesday morning they was chasing me again for a £10 late payment fee! I wasn’t disputing the late payment fee but for gods sake the next day, really? They tormented the life out of me! Never known a provider like them ever!

Sick to death of them to be honest it’s all the time now if it’s not one thing it’s another! If I’d of known then what I know now I would of never entered into a contract with them!
Liverpool italk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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