50 Customer Reviews over 2 pages
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- Location
- Buckley
- Reviewing
- italk
- Date
- 2020-02-25
- Comments
-
Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest.
- Location
-
- Location
- Runcorn
- Reviewing
- italk
- Date
- 2019-01-05
- Comments
-
My mother has this provider. It's pretty good the only thing that is annoying is no engineers come out and you have to do it all yourself. I'm amazed no ones bothered to review this company.
- Location
-
- Location
- Reviewing
- italk
- Date
- 2021-02-14
- Comments
-
I Don't recommend this broadband. Quite disappointedthat that at the beginning we've got promised a fast broadband and turns out that it is far too slow.+ 12 month contract. The internet does interrupt often with covid online lessons, especially wonderful (not)!! Thankfully hands down, it does not go off totally (that's why I give them 3 stars for the reliability). Also, contacted them few times about it. Customer service always good give them 5 stars for it. Sorry for this review but it's only fair for people to know.
- Location
-
- Location
- Greenock
- Reviewing
- italk
- Date
- 2021-01-28
- Comments
-
These guys are a nitemare my bill was overdue which I take full responsibility for I contacted them by email to explain my situation til then they sent another 3 emails and they kept contacting me by 3 diffrent operators through out the the space of 24 hours then they sent another email and another txt message after speaking and saying the bill will be brought up to date the following day its as thou they think putting presure on several times can makes money appear for you I feel as though there trying to intimidate me and bully tatics with there atitude.if thing are not bad enough just now
- Location
-
- Location
- Gosport
- Reviewing
- italk
- Date
- 2021-03-27
- Comments
-
Hi
All I can say about Italk. The worse broadband company i have ever used stay away
- Location
-
- Location
- Ballywalter
- Reviewing
- italk
- Date
- 2021-02-07
- Comments
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Worse provider ever !!!! It's been of more than on ...took first payment early 29.94 so I cancelled the d d and within the matter of minutes they emailed. Texted and phoned to reinstate it then they sent me a email saying payment over due after taking it out of bank
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2019-08-25
- Comments
-
After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them.
Would definitely recommend to stay clear of this broadband provider
- Location
-
- Location
- Birmingham
- Reviewing
- italk
- Date
- 2020-08-10
- Comments
-
iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
- Location
-
- Location
- Blantyre
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
-
Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
- Location
-
- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
-
Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
- Location
-
- Location
- SANDOWN
- Reviewing
- italk
- Date
- 2021-03-13
- Comments
-
Wired fibre good speed, wireless always dropping. Still no solution after a year!
- Location
-
- Location
- Ws2
- Reviewing
- italk
- Date
- 2021-09-01
- Comments
-
I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
- Location
-
- Location
- poole
- Reviewing
- italk
- Date
- 2020-04-09
- Comments
-
Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal.
- Location
-
- Location
- WOLVERHAMPTON
- Reviewing
- italk
- Date
- 2020-12-29
- Comments
-
Can honestly say these guys are the worst provider i have ever dealt with, was with them for 8 months and over those 8 months i can say collectively i had about 1 months internet. Its laughable once i phoned up to say the internet is working but not the phone and a manager who i was talking to said she was suprised i had internet because on her side it showing as being down. There was never a period for a day where i could say i had full coverage after months of complaining and sending emails and being dealt with by 2 different manager its the worst providers. Dont get me wrong the customer service wasn't terrible just internet and phone service is diabolical. What upset me the most is i cancelled my service and they have the cheek to send it over to debt collectors saying i owe them
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-01-20
- Comments
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Do not go with them. You will regret it. They tell you different things, The internet is super slow and when you cancel it and provide proof they tell you nonsense on the phone but don't actually do it. We have complained several times every time they tell you different things and after months not being with them they still charge you and on the phone says that is not even your last bill. We only been with them for 2 weeks and didn't receive the fast internet we paid for. You will be blocked from our credit card.
- Location
-
- Location
- Penwortham preston
- Reviewing
- italk
- Date
- 2019-11-19
- Comments
-
Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!!
- Location
-
- Location
- Usa
- Reviewing
- italk
- Date
- 2020-04-24
- Comments
-
This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2019-08-06
- Comments
-
Don’t waste any time with them because sure as hell they will waste yours...
All that’s going to happen is they will give you a dsl, but that’s all you’ll get. Aside from the bills and and the multiple problems that come with signing up with them.
You will get the dsl because once they get that going they count it as being connected or live and from that day on if not the months leading up to it will be a living hell.
P.s they put you live to enter you into a contract but you won’t get internet. Just a load of bills and a 150 quid call out fee only planned by them. And a disconnection fee for a connection you’ve never had.
I dare you go with Italk. It would be the worst mistake your life!!!
- Location
-
- Location
- Kenilworth
- Reviewing
- italk
- Date
- 2019-12-29
- Comments
-
Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting
- Location
-
- Location
- East Anglia
- Reviewing
- italk
- Date
- 2020-09-18
- Comments
-
If it seems to be good tobe true then it likely is too be good to be true.
I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
Logic? None
I phoned customer service twice today. Nobody can tell me the timescale for a call back.
As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2020-05-27
- Comments
-
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
- Location
-
- Location
- Notts
- Reviewing
- italk
- Date
- 2020-12-28
- Comments
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This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service
- Location
-
- Location
- Runcorn
- Reviewing
- italk
- Date
- 2021-05-06
- Comments
-
Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
- Location
-
- Location
- Derbyshire
- Reviewing
- italk
- Date
- 2020-02-21
- Comments
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Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you
- Location
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- Location
- Thornton-Cleveleys
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
-
Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
- Location
-
- Location
- Uk
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
-
Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
- Location
-
- Location
- Irvine
- Reviewing
- italk
- Date
- 2021-01-27
- Comments
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Got to be the the arse of IP. After many calls 2 engineers called out, never even told me about second until i got a phone call on the morning the 2nd engineer called out, stating he would call between 1pm-6pm, i told the agent, don't bother i have signed up with someone else, but hey ho an egineer called at 10 and said he would be 20 mins, then was told to cancel with new provider which i already paid money to or i would be charged any costs, they cancelled from their end, when after 4 hrs the chap got the internet working, i went straight back to new provider and signed again, 2x money still waiting on refund on the first cancelled payment, they said they would refund for lost time/internet my phone data was all used up lol, joke, now because i'm leaving they cannot do this, and because i cancelled direct debit they charge you £10 lol, no i must pay final £19.99, well they say they will persue this, even when i got home from work landline rang, has not for yrs lol, i'm Scottish you know the answer i gave them lol, stay well clear folks, really terrible internet speeds 0.02 mb lol what a joke it is now 11.0 my new IP will be about 16.0, legalised thugs, especially when you leave. They have no techinal staff just call centre people reading from a scripted screen. Stay
- Location
-
- Location
- HEREFORD
- Reviewing
- italk
- Date
- 2021-09-04
- Comments
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Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
- Location
-
- Location
- Cardiff
- Reviewing
- italk
- Date
- 2021-01-17
- Comments
-
Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up.
All phone companies use Openreach lines, and VM use their own lines, so whoever you go with will all use the same lines which produce same speeds. Go for a company who are very good at fixing faults because that is where this company is lacking.
-Had no WIFI for 15 days out of the 20 days I have been using their service.
-Had a seriously up and down connection during the 5 days it did 'work'
-Engineer did all he could over 1 wk ago, wifi still broken and said that it's on them to resolve the remaining issue
-They are closed weekends. Despite my connection going down Friday even when closed, was told they could only refund me for no WIFI from the day I reported the fault.
-They refuse to give me refund until the fault is fixed, so in meantime are taking full payments while I have to spend £25 on EE data to tether from
-despite having depression and severe physical health issues, paired with the fact I've been offline for over 2wks of the 20 days I've been online, they won't terminate me from the contract.
For those who want more details:
I've only been online with them for 20 days. After going live, the broadband has been so awful I've had absolutely no WIFI connection for 15 full days; even after an engineer was called out to have a look.
So, since going live on December 29th, the broadband has constantly disconnected, requiring me to lose pages/re-login for my work. This has had a negative impact on my work. On January the 31st the WLAN and DSL lights on router went blank. In other words, could not pick up on internet at all. As the offices were shut, I rang them on the 4th and explained the issue. I also asked if I could get a refund for the days it hasn't been working. The guy said I could only have a refund from the day I reported the fault. I explained they were shut, and I asked if they have a record of when I was online because obviously, it will show when my internet went down. Apparently they 'can't' see this, which is a joke. The engineer who came over on Jan 11th (yup, I had no connection for those 11/12 days), showed me a device with a graph detailing the drop outs/dates they happened. He explained that my provider can definitely see this too. So basically, they're either dishonest or completely ignorant. The engineer somewhat got it working again for about 2 days, but like before, internet consistently disconnected. He told me he did everything he could, but that it was up to the provider to sort out the issue on their end.
After finding the time I called them up on the 13th, to explain the fault was still there. However, the guy over the phone told me to switch router off for 30 min so he could do a test. I did, when I turned it back on the router had the same issue of no WLAN or DSL light. I phoned up to explain that it's suddenly unable to to pick up connection at all, even with plug directly into the line without the cover on (which is meant to be the best connection you can get). I was asked to do a speed test because the line supposedly had 'no faults'. I explained that I could not access the internet to carry out a test. Anyway, they just said they'd pass it to the fault team. I phoned up over the next couple of days to explain that I seriously need WIFI, I was advised to do a speed test again (absolute joke). So I've now been offline for an additional 5 full days. That's 16 days spent offline.
I asked to leave the contract without any fees since my mental health is seriously suffering. I have also spent £75 on EE add-ons to tether from my phone. I also asked for a refund for what I've paid the first time I had faults, but they told me to wait until the fault stopped happening so they could calculate. In the meantime they happily took the full bill out of my account.
Fortunately for them, the fault is still persistent, so they are continuing to receive my full payments, despite the fact I am having to pay for EE data to substitute the lack of WIFI.
In addition, when I joined the lady on phone was dishonest about how many weeks (3) it will take to install, knowing that I needed to be up and running by at least around 2 weeks. I could have gone with another provider if she actually told me about them taking 3 weeks after hearing my concerns.
Just an outright disgusting company.
- Location
-
- Location
- Nottingham
- Reviewing
- italk
- Date
- 2021-05-17
- Comments
-
Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
- Location
-
- Location
- York
- Reviewing
- italk
- Date
- 2021-09-08
- Comments
-
This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
- Location
-
- Location
- Hewcastle
- Reviewing
- italk
- Date
- 2020-05-09
- Comments
-
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
- Location
-
- Location
- Sheffield
- Reviewing
- italk
- Date
- 2020-05-25
- Comments
-
1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
- Location
-
- Location
- South Wales
- Reviewing
- italk
- Date
- 2020-08-07
- Comments
-
1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-04-22
- Comments
-
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
- Location
-
- Location
- MANCHESTER
- Reviewing
- italk
- Date
- 2020-09-18
- Comments
-
Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2019-11-08
- Comments
-
Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-08-10
- Comments
-
They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.
Below are the details:
1) The package was agreed and paid for on 19 July
2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
- Location
-
- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-04-28
- Comments
-
My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
- Location
-
- Location
- Stanmore
- Reviewing
- italk
- Date
- 2020-01-30
- Comments
-
If I had the opportunity to give us company zero stars I would. For the last year they have been trying to get money from me for a service that I have never had, absolutely disgusting.I have no idea how this company is still operating
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.