italk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.
Recent Customer Ratings for italk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 100 customer ratings since 2018-11-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
31 Customer Reviews for italk
| Reviewer | Location | Reviewing | Date | Ratings |
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Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest. |
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| Mike Williams | Buckley | italk | 2020-02-25 | |
My mother has this provider. It's pretty good the only thing that is annoying is no engineers come out and you have to do it all yourself. I'm amazed no ones bothered to review this company. |
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| Helen | Runcorn | italk | 2019-01-05 | |
After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them. |
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| Gina | Manchester | italk | 2019-08-25 | |
iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market |
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| Ballurie | Birmingham | italk | 2020-08-10 | |
Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal. |
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| brian fielder | poole | italk | 2020-04-09 | |
Can honestly say these guys are the worst provider i have ever dealt with, was with them for 8 months and over those 8 months i can say collectively i had about 1 months internet. Its laughable once i phoned up to say the internet is working but not the phone and a manager who i was talking to said she was suprised i had internet because on her side it showing as being down. There was never a period for a day where i could say i had full coverage after months of complaining and sending emails and being dealt with by 2 different manager its the worst providers. Dont get me wrong the customer service wasn't terrible just internet and phone service is diabolical. What upset me the most is i cancelled my service and they have the cheek to send it over to debt collectors saying i owe them |
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| Stully | WOLVERHAMPTON | italk | 2020-12-29 | |
Do not go with them. You will regret it. They tell you different things, The internet is super slow and when you cancel it and provide proof they tell you nonsense on the phone but don't actually do it. We have complained several times every time they tell you different things and after months not being with them they still charge you and on the phone says that is not even your last bill. We only been with them for 2 weeks and didn't receive the fast internet we paid for. You will be blocked from our credit card. |
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| Miss | London | italk | 2021-01-20 | |
Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!! |
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| Ruth | Penwortham preston | italk | 2019-11-19 | |
This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage |
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| Rick tic | Usa | italk | 2020-04-24 | |
Don’t waste any time with them because sure as hell they will waste yours... |
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| Italkpurebollox | Manchester | italk | 2019-08-06 | |
Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting |
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| Susan | Kenilworth | italk | 2019-12-29 | |
If it seems to be good tobe true then it likely is too be good to be true. |
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| Anita | East Anglia | italk | 2020-09-18 | |
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice |
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| Jflanagan | Manchester | italk | 2020-05-27 | |
This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service |
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| Linda | Notts | italk | 2020-12-28 | |
Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you |
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| Mrs newbold | Derbyshire | italk | 2020-02-21 | |
Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did. |
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| Tracey | Thornton-Cleveleys | italk | 2020-09-11 | |
Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company |
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| Carla | Uk | italk | 2020-09-11 | |
Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up. |
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| Jd | Cardiff | italk | 2021-01-17 | |
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me |
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| Michael t | Hewcastle | italk | 2020-05-09 | |
1 star is too much for this company. |
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| Carla macmillan | Sheffield | italk | 2020-05-25 | |
1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK |
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| Shay | South Wales | italk | 2020-08-07 | |
Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!! |
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| Janet flanagan | MANCHESTER | italk | 2020-09-18 | |
Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of. |
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| Babs | London | italk | 2019-11-08 | |
If I had the opportunity to give us company zero stars I would. For the last year they have been trying to get money from me for a service that I have never had, absolutely disgusting.I have no idea how this company is still operating |
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| Mike | Stanmore | italk | 2020-01-30 | |
Don’t even start me on this company!! STAY WELL CLEAR AS THEY ARE THE WORST INTERNET/BROADBAND PROVIDER EVER!!! |
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| Juli | Liverpool | italk | 2020-03-02 | |
Sorry if I could give a minus stars it would be diabolical service all the way worst ever broadband don't commit yourself into it awful customer service rude people only money minded don't want to help you solve issues iv had no service from I talk most of the contract so had to pay for something I have not received I have requested all my contacts with them to be sent back to me as they record calls and I will be taking this to trading standards or watch dog PLEASE KEEP WELL AWAY FROM THIS SERVICE PROVIDER |
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| Joanne | Stalybridge | italk | 2020-06-02 | |
I cannot give this company any stars whatsoever, my 90 year old mother in law is with the company for her phone and I have tried to talk to them for over an hour to try and resolve an issue. No senior manager was willing to talk. So so frustrating. Appalling service. |
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| sheila crichton | leicester | italk | 2020-04-28 | |
I feel very very sorry for anybody who makes the decision to go with i talk for their internet. To say I have been massively let down would be an understatement. PLEASE DO NOT SIGN UP WITH THIS DREADFUL COMPANY. I was a customer for almost a year when on Xmas day 2019 my internet went down. I then waited until the day after boxing day to report the problem when I knew the office would be open after the hols. I was advised to check various parts of the equipment to check for damage etc and to also replace the microfilter, which I did. This didn't resolve the problem. New year's Eve an engineer from openreach came out and replaced the line outside. He suspected the Reuter was possibly faulty. Still no internet. In the meantime I was revising for an exam and had no access to my online course. This went on for nearly a month, my kids also asking daily when we would have internet again. So, in pure frustration I made the decision to go with Virgin Media instead which has so far been very good. I'm now receiving constant communications from i talk chasing me for over £100. I wish they had contacted me as often when I was without a service. On checking my bank today I can see they have managed to take the money, despite cancelling direct debit and getting a new bank card to stop any payments being taken. For them to believe I owe them after having no internet for almost a month and over the Xmas period and all the hassle and phone calls I went through is a liberty. To say I am livid would be an understatement. They haven't a clue what they are doing. Stay well clear ! |
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| Debra | Manchester | italk | 2020-02-28 | |
Can’t give any stars at all I have never seen anything worse than italk we bought the package at £19.99 per month now we are being charged 29.94 with £8 for phone calls yet we don’t even have a house phone to call on, service is constantly cutting out or not working at all and the customer service team are no help whatsoever absolute joke of a company and should be ashamed of themselves for false advertising |
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| Hannah | Coleraine | italk | 2020-05-29 | |
Where do I start well I've rang italk up about moveing my services to a new address as I wanted to keep the broad band with them but unfortunately I was told they couldn't provide the services where I'm moving to so they told me I would have to pay an early termination fee as I'm still in contract with them but I stated that it was them that terminated the contract not me but they said I had to pay it as it's my fault so I cancelled my DD and only yesterday I noticed on my on line banking they set up a new DD with out my permission I've emailed them but no response from them iv informed my bank and notified the police and now they are looking in to it for me so there for any body thinking of going to italk I'd think twice as they are the worst company iv ever had any dealings with so good riddance italk mere again |
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| Will merrigan | Holyhead | italk | 2021-01-16 | |
Tbh can't give any stars broadband crashes every single day absolutely attrocious I did contact them recently and they allegedly did checks over the phone and said there was nothing wrong with it !!!!!!!!! |
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| Kakkaf | Derby | italk | 2021-01-04 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
