120 Customer Reviews over 3 pages
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- Location
- Burnley
- Reviewing
- italk
- Date
- 2024-03-18
- Comments
-
If I could mark 0 I would.
After cancelling service over 6months ago and clearing more than the last bill, company continue to try take money and succeed in some cases, deleting stopping direct debit does not work ,getting a new card does not work! They set up new direct debits without permission, continue to take money months after service is cut off and cancelled. I've been with a new supplier since end of October but they continue. They say on reviews they will contact u and don't. This service is disgusting under no condition do u use them. Treat of court proceedings after all this I am now building my own case with enough evidence of cancellation and recorded calls, along with fraud charges with the bank against them.
- Location
-
- Location
- Leeds
- Reviewing
- italk
- Date
- 2024-01-23
- Comments
-
Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...
- Location
-
- Location
- Ellon
- Reviewing
- italk
- Date
- 2024-01-04
- Comments
-
Bunch of harassing crooks. I've been representative for my friend agreed by ITalk. I've organised a new broadband company to take over her Tel line. I've spoken with their customer service agents on numerous occasions letting them know of our dissatisfaction. My friend (mam) is 82 years old. She lost her BB with another company. ITalk her Tel line supplier organised to take over her BB, gave a date and sent a router. One month later they ask her to send it back as "it was faulty", how they new it was faulty is beyond us as we never unboxed it or attempted to instal it. My mam was sent a communication which essential threatened her with paying for this box if it went missing so she paid recorded to send it back. ITalk still at this time, one month on said they were going to provide her BB service,they sent a bill for the agreed package which turned out to be over £125, still no BB. Eventually having spoken to a customer service rep he insured me a new router would be sent out that day. Two weeks later still no BB. Called again, eventually the customer assistant told me they had no intention to supply BB. You can imagine how annoyed we got but I kept my cool. We then took a deal with another supplier who agree to take over the telephone line and supply BB, great. Called ITalk again, informed them we were moving to a new supplier. All the while acting on mam's behalf. Several calls back and fourth to arrange a refund of the upfront payment which they are withholding until the line is taken over, so making a complaint now about the prepaid BB contract, ITalk tell me the package mam signed up for wasn't for BB and therefore isn't due a refund. They were steadfast telling me we never agreed to supply BB yet I told them that was crap as they'd originally sent out a box.
Lies lies lies, bullying tactics, all lies. Now today they called my mam with more miss information which is harassment. I will be contacting the relevant ombudsman.
DO NOT TAKE A PACKAGE WITH THESE CROOKS
- Location
-
- Location
- Bolsover
- Reviewing
- italk
- Date
- 2023-11-22
- Comments
-
A total waste of my hard earned money and would NEVER reccomend to anybody
- Location
-
- Location
- Birmingham
- Reviewing
- italk
- Date
- 2023-11-03
- Comments
-
My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box.
Iv been watching tv guide.
Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.
- Location
-
- Location
- Bideford
- Reviewing
- italk
- Date
- 2023-10-28
- Comments
-
I have to admit, I don’t know why so many people are down on this company. They are brilliant! For a start, they didn’t even waver in the first 10 days in which they said that it might! I’m nearly always on the internet. Especially watching films! I love watching films on the internet and there are no interruptions! They’re lovely to talk with, too! They’re a very reasonable price, as well! I could go on for ages. But I give them full marks! Oh! They’re better than other broadband providers I been with. I can’t fault them!
- Location
-
- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-09-25
- Comments
-
italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.
- Location
-
- Location
- winchester
- Reviewing
- italk
- Date
- 2023-09-12
- Comments
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After so much harassment and bullying tactics after I cancelled my direct debit and cancelled my account on July 2023 I was sent over 15 emails, 16 texts and 14 calls.Due to this I paid my account
I was charged £12.50 for late payment. I was then informed if any credit left would be returned to me, which would be 1-7th Sept. I had to phone them up on 12th Sept to enquire where my credit was? I got an apology as this had not been actioned.
What an absolute arse of a company, surprised they're still in business!
- Location
-
- Location
- Enfield
- Reviewing
- italk
- Date
- 2023-09-06
- Comments
-
I'm my partner's appointee he's been with italk for over a year now they are the worst broadband company I have ever had to deal with the take advantage of vaunerble people who don't know much about these thing's. My partner pay's £21 for simple broadband apparently dats just for browsing and shopping so he can't watch his Smart TV with it only use his phone that already has unlimited data. They want him to upgrade to fibre for £25 even though there is a scheme for vaunerble people to pay £20pm for broadband conveniently italk don't do it. Smh they are quick to want to take your money but not care. He wants out of the 24 month contract but is stuck with something that is pointless kmt
- Location
-
- Location
- East sussex
- Reviewing
- italk
- Date
- 2023-08-31
- Comments
-
If I could give this 0 star I would.
I’m trying my hardest to get out of this contract after only 2 months.
Have tried changing my payment date by 3 days which they agreed to.
They still try and take payment on the original date which obviously declines.
In the space of 3 days I have received 41!! Missed calls from there.
Harassment at its finest. Have been reported and would avoid like the plague.
- Location
-
- Location
- Walsall
- Reviewing
- italk
- Date
- 2023-08-09
- Comments
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I cannot give these bunch of crooks any stars as they are disgusting and a disgrace to many broadband companies they have taken money from my bank account for their own pockets and left me in debt now
- Location
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- Location
- Perth
- Reviewing
- italk
- Date
- 2023-07-24
- Comments
-
Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.
- Location
-
- Location
- Derby
- Reviewing
- italk
- Date
- 2023-07-06
- Comments
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Lol what a joke they are
Loyalty counts for nothing they try and scam you for extra charges when you leave them
Appalling customer service rude staff when confronted lol they cut you off
Best decision ever was to go to another broadband provider and guess what No outage !!
I could say more but have decided to take my complaints further
PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY
- Location
-
- Location
- Nottingham
- Reviewing
- italk
- Date
- 2023-06-28
- Comments
-
Italk are an absolutely disgusting company, and seeing the comments here I’m glad I’m not the only one. They give an installation date nearly 4 weeks ahead, yet fail to tell you that the 14 day cooling off period is started from the day you take apply for broadband. I sent the box back the same day I got it. They then have the cheek to then add a balance which I’m not paying, I now have enlisted Communications & Internet Services Adjudication Scheme (CISAS) who are assisting me. Avoid this disgusting company at all costs !!!!!
- Location
-
- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-06-27
- Comments
-
Harassing, scammers, rude, liars... just four words that spring to mind. Horrendous company to deal with.
- Location
-
- Location
- Kidderminster
- Reviewing
- italk
- Date
- 2023-06-14
- Comments
-
Steer well clear, I be just left because they would raise the direct debt as they please without any warning.
I paid my last full month bill and ended their supply and cancelled direct debit, only for them to cut me off after 2 weeks and charged!!, me for cancelling direct debt.
Staff are rude and uncooperative, I would receive up to 6 calls a day from them and e mails and texts. I had to block them on my phone in the end as it got into harassment their side, I haven’t delt with such an unprofessional company ever as this.
- Location
-
- Location
- Lancashire
- Reviewing
- italk
- Date
- 2023-06-13
- Location
-
- Location
- Hertfordshire
- Reviewing
- italk
- Date
- 2023-05-12
- Comments
-
I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed.
The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer.
Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days.
On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.
- Location
-
- Location
- england
- Reviewing
- italk
- Date
- 2023-04-17
- Location
-
- Location
- Irvine
- Reviewing
- italk
- Date
- 2023-03-29
- Comments
-
Been with italk 4years no major problems ....just upgraded to fibre broadband great customer services would fully recommend this company
- Location
-
- Location
- Oldham
- Reviewing
- italk
- Date
- 2023-03-18
- Comments
-
The customer service are disgusting
They overcharged you regularly and can never give you clear reasons why.
Their payment plans are ridiculous.
They constantly go into your bank without your permission.
If they have access.
Never give them your card details
As they will abuse them .
The phone and text harassing is like a having a stalker .
Do not use this company .
You will regret it .
I think it’s someone who’s won’t the lottery as their business practice is gangster.
The stupidity is real .
They are rude and aggressive on the phone .
And they also mess with your service for fun .
- Location
-
- Location
- Barry
- Reviewing
- italk
- Date
- 2023-02-27
- Comments
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I've had issues, with it since installing it slow,cutting out, buffering, speed, it's only doing 12mb now. I've tried to leave but have been threatened with heavy costs if I do
- Location
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- Location
- Fife
- Reviewing
- italk
- Date
- 2023-02-18
- Comments
-
Cancelled direct debit loads of times yet italk keep taking different amounts out my bank all the time. I dont even have italk Internet, but am still being charged!
- Location
-
- Location
- Denbigshire
- Reviewing
- italk
- Date
- 2023-02-07
- Location
-
- Location
- South Scotland
- Reviewing
- italk
- Date
- 2023-01-21
- Comments
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The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.
- Location
-
- Location
- .
- Reviewing
- italk
- Date
- 2023-01-18
- Comments
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AVOID ITALK! this company is a scam, they will take money from your account without you knowing refuse to refund. they refused to look into any service issue and charge £150 for a engineer to come out. the service did not meet the standed or contract agreed speeds are below 1mpbs WORST BB PROVIDER IN UK. after reporting to ofcom and the fraud team. the customer service is a joke treat you like a child and dont listen but continue to take money regardless of no service.
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2023-01-16
- Comments
-
If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting
- Location
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- Location
- Keighley
- Reviewing
- italk
- Date
- 2023-01-10
- Comments
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Wast of time,broadband been cancelled but still taking money from my account
- Location
-
- Location
- Reviewing
- italk
- Date
- 2023-01-03
- Location
-
- Location
- Surrey
- Reviewing
- italk
- Date
- 2022-12-06
- Comments
-
As soon as the hub was installed we started having issues with the speed, and the hub reset itself repeatedly. An engineer found a fault which italk then charged me for even though they only charge when no fault is found. They took £20 but put £150 credit on my account after I got passed to multiple departments and finally made a formal complaint and threatened to sue them. They also reduced my bill by £5 per month. This was to see Me through to the end of my contract in Dec. 2022 as stated by italk themselves. However, as my term was coming to an end they decided to increase my bill without notification and consent, and increase the monthly amount and then tried to take more money from me saying we owed for phone calls which they refused to give an itemised bill for even though it was requested. Whereas if the agreed fixed contract remained and the credit with the £5.00 discount was considered they would in fact owe me money. They are happy to talk over the phone but they won't put anything in writing (good job I record my telephone calls). The speeds they promised never came to fruition, overall in my experience the company comes across as a money making scam and it seems customer service are happy to bully for payment but not serve you or answer any questions. Regardless of what their reviews maybe on trust pilot I don't and won't trust them again and my personal experience has been awful.
- Location
-
- Location
- Gloucester
- Reviewing
- italk
- Date
- 2022-10-17
- Location
-
- Location
- Wakefield
- Reviewing
- italk
- Date
- 2022-09-30
- Comments
-
Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
- Location
-
- Location
- Slough
- Reviewing
- italk
- Date
- 2022-09-19
- Comments
-
I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company
- Location
-
- Location
- Dudley
- Reviewing
- italk
- Date
- 2022-09-01
- Comments
-
Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
- Location
-
- Location
- Kendal
- Reviewing
- italk
- Date
- 2022-08-31
- Comments
-
I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-08-23
- Location
-
- Location
- castleford
- Reviewing
- italk
- Date
- 2022-08-18
- Location
-
- Location
- Cumbria
- Reviewing
- italk
- Date
- 2022-08-18
- Comments
-
Absolutely cowboys! They spoke to my 85yr old mother who suffers with dementia, over the phone and signed her up for a 2 yr contract, when I contacted them to complain and cancel contract they said she would have to pay £185 exit fee!!!
I was on the phone for nearly an hour with 3 different people, all unhelpful talking round in circles , how can this contract be lawful when they were talking to a person who had no idea what they were signing up for?!!! Do not touch this company with a barge pole
- Location
-
- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-08-05
- Comments
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I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-07-15
- Comments
-
What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO
Terrible terrible people never eveer use them anyone
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.