italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Overall Customer Ratings for italk

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.2 stars

Based on 100 customer ratings since 2018-09-25

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

25 Customer Reviews for italk

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Reviewer Location Reviewing Date Ratings
If it seems to be good tobe true then it likely is too be good to be true.
I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
Logic? None
I phoned customer service twice today. Nobody can tell me the timescale for a call back.
As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Anglia italk  
Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MANCHESTER italk  
Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk italk  
Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Thornton-Cleveleys italk  
iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham italk  
1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales italk  
Sorry if I could give a minus stars it would be diabolical service all the way worst ever broadband don't commit yourself into it awful customer service rude people only money minded don't want to help you solve issues iv had no service from I talk most of the contract so had to pay for something I have not received I have requested all my contacts with them to be sent back to me as they record calls and I will be taking this to trading standards or watch dog PLEASE KEEP WELL AWAY FROM THIS SERVICE PROVIDER
Stalybridge italk  
Can’t give any stars at all I have never seen anything worse than italk we bought the package at £19.99 per month now we are being charged 29.94 with £8 for phone calls yet we don’t even have a house phone to call on, service is constantly cutting out or not working at all and the customer service team are no help whatsoever absolute joke of a company and should be ashamed of themselves for false advertising
Coleraine italk  
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester italk  
1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield italk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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