192 Customer Reviews over 20 pages
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- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-12-05
- Comments
-
Our business has been connected for approx 1 year now and we have lost the service through damaged cables on several occasions. Unfortunately they direct bury into road verges etc and are therefore very easily damaged by rodents etc...
Absolute shocking customer service when we have lost all connection taking weeks to resolve. If you are a business reliant on the internet (as we are) I would seriously look at alternative options before signing up with Gigaclear.
- Location
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- Location
- Devon
- Reviewing
- Gigaclear
- Date
- 2023-12-04
- Comments
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Dreadful company. I would go as far as to say they are a scam company. A bunch of scammers. Do NOT go with this broadband provider. They will promise speeds which it will never reach. And the wifi will constantly cut out and lose connection when I’m not that far at all from the router. Then they have these times where they will completely cut the internet due to ‘maintenance’! That is something I cannot deal with as I work from home. This maintenance is pathetic and I’ve never had something like that with other providers. Then there’s the way they keep you in the contract like the bunch of SCAMMERS they are. Your wifi has to not work/not reach the speeds they promised for 28 days until they allow you to end the contract. I simply cannot be without a connection for that long. Awful company. AVOID.
- Location
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- Location
- Tidenham Chase
- Reviewing
- Gigaclear
- Date
- 2023-12-01
- Location
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- Location
- Hindhead
- Reviewing
- Gigaclear
- Date
- 2023-12-01
- Comments
-
AVOID!!!!Decided to go with Gigiclear as only fibre supplier in rural area in August 2023 told that all pre checks had been done and engineers had been around in September and put cable up to be connected on our installation date on the 28th November. We gave notice to our current supplier. We received emails and text from Gigi clear to the lead up to installation reminding us it was happening. Then at 5pm on the 27th November Gigiclear send us a message to say installation was cancelled due to some pre checks that needed doing. Our current supplier switched us off and we were left with no broadband or phone signal. When calling Gigi clear they said they needed to train engineers and the earlier they can install is end of January 2024 - no compensation or clear reasons for cancellation. We have an email saying all pre checks had been completed back in September. When asked how to complain refused to give me a name, address or email. We now have to find another supplier take out a new contract and wait over 10 days for broadband this is unacceptable- as the only fibre supplier in our area and they are holding people to ransom and should be investigated. We work from home and have no 4G so this has been very disruptive.
- Location
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- Location
- Northants
- Reviewing
- Gigaclear
- Date
- 2023-11-28
- Comments
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I took out a contract back in August and qlmost 4 months later they still had not installed my fibre broadband. I made the mistake of giving notice to my old internet provider and after two installation cancellations, I ended up having no internet at all and lost my telephone number that I had for 26 years. Their communications are dire and emails go unanswered. I am so disappointed because I live rural and was really looking forward to having fibre, but if these treat new customers like this, god only knows what the service would be like once you are with them. Cancelled and wish I had never got involved with Gigaclear who are absolutely useless.
- Location
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- Location
- Aveton Gifford
- Reviewing
- Gigaclear
- Date
- 2023-11-23
- Comments
-
Fast bout not as fast as advertised... If you use their speed checker facility it is not accurate....it adds 70- 100mbs to the speed
- Location
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- Location
- Winchcombe
- Reviewing
- Gigaclear
- Date
- 2023-11-22
- Comments
-
When its working its great, but you'll be without internet for days. T&Cs state 28 consecutive days without internet before you can cancel. Will be leaving as soon as my contract is up as its so unreliable.
- Location
-
- Location
- Reviewing
- Gigaclear
- Date
- 2023-11-17
- Location
-
- Location
- Henley on Thames
- Reviewing
- Gigaclear
- Date
- 2023-11-14
- Location
-
- Location
- Northants
- Reviewing
- Gigaclear
- Date
- 2023-11-12
- Comments
-
A complete shambles of a company. Signed up in Feb 2023, no sign of any connection anytime soon ten months later.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.