Gigaclear Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.

Recent Customer Ratings for Gigaclear

  • Satisfaction
    2.1 stars
  • Customer Service
    2.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.3 stars

Based on 137 customer ratings since 2023-04-26 (Show all time ratings)

Visit Gigaclear   Read our Gigaclear buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

192 Customer Reviews over 20 pages

  • Reviewer
    Location
    Reading
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our business has been connected for approx 1 year now and we have lost the service through damaged cables on several occasions. Unfortunately they direct bury into road verges etc and are therefore very easily damaged by rodents etc...
    Absolute shocking customer service when we have lost all connection taking weeks to resolve. If you are a business reliant on the internet (as we are) I would seriously look at alternative options before signing up with Gigaclear.
  • Reviewer
    Location
    Devon
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful company. I would go as far as to say they are a scam company. A bunch of scammers. Do NOT go with this broadband provider. They will promise speeds which it will never reach. And the wifi will constantly cut out and lose connection when I’m not that far at all from the router. Then they have these times where they will completely cut the internet due to ‘maintenance’! That is something I cannot deal with as I work from home. This maintenance is pathetic and I’ve never had something like that with other providers. Then there’s the way they keep you in the contract like the bunch of SCAMMERS they are. Your wifi has to not work/not reach the speeds they promised for 28 days until they allow you to end the contract. I simply cannot be without a connection for that long. Awful company. AVOID.
  • Reviewer
    Location
    Tidenham Chase
    Reviewing
    Gigaclear
    Date
    Comments
    Signed up for Gigaclear in June. Six months and six cancelled installation appointments later I am still without broadband or any indication of when or if installation will take place. Have chased via phone but no one seems to know anything but they promise to raise the issue on some message board!!!! Have chased via email on numerous occasions but no response. Tried Live chat but the person that I was dealing with cut me off when it became obvious that I wasn't going to be fobbed off with "unanticipated problems" as an excuse. Before we moved to this area in June I had never heard of Gigaclear I only wish that were still the case.
  • Reviewer
    Location
    Hindhead
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!!Decided to go with Gigiclear as only fibre supplier in rural area in August 2023 told that all pre checks had been done and engineers had been around in September and put cable up to be connected on our installation date on the 28th November. We gave notice to our current supplier. We received emails and text from Gigi clear to the lead up to installation reminding us it was happening. Then at 5pm on the 27th November Gigiclear send us a message to say installation was cancelled due to some pre checks that needed doing. Our current supplier switched us off and we were left with no broadband or phone signal. When calling Gigi clear they said they needed to train engineers and the earlier they can install is end of January 2024 - no compensation or clear reasons for cancellation. We have an email saying all pre checks had been completed back in September. When asked how to complain refused to give me a name, address or email. We now have to find another supplier take out a new contract and wait over 10 days for broadband this is unacceptable- as the only fibre supplier in our area and they are holding people to ransom and should be investigated. We work from home and have no 4G so this has been very disruptive.
  • Reviewer
    Location
    Northants
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I took out a contract back in August and qlmost 4 months later they still had not installed my fibre broadband. I made the mistake of giving notice to my old internet provider and after two installation cancellations, I ended up having no internet at all and lost my telephone number that I had for 26 years. Their communications are dire and emails go unanswered. I am so disappointed because I live rural and was really looking forward to having fibre, but if these treat new customers like this, god only knows what the service would be like once you are with them. Cancelled and wish I had never got involved with Gigaclear who are absolutely useless.
  • Reviewer
    Location
    Aveton Gifford
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Fast bout not as fast as advertised... If you use their speed checker facility it is not accurate....it adds 70- 100mbs to the speed
  • Reviewer
    Location
    Winchcombe
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    When its working its great, but you'll be without internet for days. T&Cs state 28 consecutive days without internet before you can cancel. Will be leaving as soon as my contract is up as its so unreliable.
  • Reviewer
    Location
    Reviewing
    Gigaclear
    Date
    Comments
    I hope that the broadband is better than the installation work. Mess everywhere and the traffic management is appalling. Swearing at drivers trying to get home
  • Reviewer
    Location
    Henley on Thames
    Reviewing
    Gigaclear
    Date
    Comments
    It is rare that a service receives so many bottom ratings but in fact they do not do justice to just how appalling this organisation is. A failed connection in September has elicited no communication at all from the company and after seven phone calls where I am always promised a response not a single person has called back. I do not know how the chairman, and CEO and their executive team can hold their heads up and justify their pay.
  • Reviewer
    Location
    Northants
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A complete shambles of a company. Signed up in Feb 2023, no sign of any connection anytime soon ten months later.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.