157 Customer Reviews over 16 pages
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- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-11-01
- Comments
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I have not even got connected yet, and still the service is terrible. Engineers were supposed to come last week, nobody came, nobody informed me, and still now after almost a week, and after several chat messages and promises of getting called back, I have no idea if they are coming to install or not.
Likely to cancel my contract before it's even started if service is this lousy from the start. AVOID.
- Location
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- Location
- Thaxted
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
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Installed last Thursday (26th October 2023) so I would say we are on day 5 and already our broadband keeps dropping out. Today it has been down more often than not and when it does decide to come back on it disappears again the moment you try to use it for anything.
Customer service is useless. Beyond saying we should reboot and reset the router multiple times they don't seem to know anything. That's if you can get through to them at all, which takes a while. Promised return phone calls did not materialise either.
Cowboys. Avoid. We'll be trying to go back to Vodafone (our provider until now), but Gigaclear have told my husband that we have no cooling off period and will have to buy our way out of the contract!! I can see us complaining to Ofcom and writing to our MP at this rate, and soon.
Useless. Wish we had never signed up with them.
- Location
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- Location
- Blockley
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
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Giga gave our Business a presentaion on their broadband. Was asked to sign a letter of intention. What they sent was an 18 month contract. Spoke to the rep and he could not explain and offered no solution. Rather underhand way of doing business in my books
- Location
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- Location
- Malvern
- Reviewing
- Gigaclear
- Date
- 2023-10-26
- Comments
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Gigaclear are without doubt the worst company I have ever had the misfortune to deal with. Very good at signing people up to contracts. Disgraceful Customer Service. I have raised cases three times on their Customer Portal, only for them to be completely deleted without being resolved. Their engineer drilled through my electricity supply and I had to call out an electrician and pay for the repairs. A month later, Gigaclear still haven't compensated me. I have wasted hours trying to get it sorted. Avoid where possible or live to regret believing their claims about customer service....
- Location
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- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-10-21
- Comments
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Gigaclear .... Online chat useless .... move to Triage who we can't talk to .... who contact the Network team who we can't contact. All because of the new home telephone service 'Grandstream' box. No telephone service for 10 days, no calls in or out! Poor service, virtually no support or contact! AVOID!
- Location
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- Location
- CHEPSTOW
- Reviewing
- Gigaclear
- Date
- 2023-10-20
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-10-18
- Comments
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If I could score lower than 1 start then I would. Avoid at all costs, this is a terrible company.
Repeated failures by senior management and executives to provide even a basic level of customer service.
• Failure in communications, both internal and external.
• Systemic failures in business processes
• Lack of accountability
• Failure to manage subcontractor teams effectively.
• Failure by senior managers to respond or prioritise clear breaches in agreed customer installation dates.
• Lack of representation of senior managers during office hours
• Failure to deliver on behalf of commitments and grants made by the UK Government to rollout faster broadband across the country.
I suggest that anyone who has had similar experience lodge a formal complaint with OFCOM, write to their local MP in regard to UK Governments obligation to roll out of faster broadband and fibre and continue to post to their own negative experience on social media, so that other potential customers can avoid this incompetent company altogether.
- Location
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- Location
- panfield essex
- Reviewing
- Gigaclear
- Date
- 2023-10-18
- Comments
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very reliable,no issues HOWEVER
at renewable price went from £17 to £41.50. Phone call (hold for 20 minutes) I was very polite but firm in my point that this was ridiculous and poor business practise (when I signed up I spoke to them about my dears at renewals and was told to call and they would reduce the price close to the offer price- clearly not true and/or process has changed).I got £5.00 off , further complained and went to manager (yeah course you did) and got to £31.50- so still almost double the original price. I dont want to do this , I just want a fair renewal price that is the same for everyone
- Location
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- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
Very poor customer service, installed over a month ago, engineer said there was an issue with connection but it would be resolved. We still have no connection an when we call we are told they will get back to us followed by an email saying to self activate. Whe we tell them again that there is no connection so cannot self activate they go radio silent. I have now asked to cancel my order as no one is interested in getting our issue resolved and will be writing to ofcom.
- Location
-
- Location
- Shipston-on-stour
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
I received an email from Gigaclear stating that an engineer would be visiting our home and that we needed to be present to grant them access. However, the engineer never showed up, and we didn't receive any calls or texts. My wife was at home all day, and she even placed a large notice on the front door, indicating that if she didn't answer, she would be in the garden room, along with her contact number and mine. When I contacted Gigaclear,today they claimed that the engineer had come, but no one had opened the door. This is not true as my wife was home the entire day, and our dog would have alerted her to any visitors at the door. What's most astonishing is that I had called Gigaclear the day before to inquire about the reason for the engineer's visit, and even today, no one could provide an explanation what was the appointment for.
- Location
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