192 Customer Reviews over 20 pages
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- Location
- Gloucester
- Reviewing
- Gigaclear
- Date
- 2024-03-29
- Location
-
- Location
- herefordshire
- Reviewing
- Gigaclear
- Date
- 2024-03-26
- Comments
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An absolute disgrace of a company. How do you get a company, to which you pay for a service , to fix a phone line when it's not working? The answer is you can't when it's Gigaclear. I'm disabled, have been without a phone which I rely on for 4 days, they keep telling me to re-boot which doesn't work and won't call me back on my mobile which is pay-as-you-go and costing a fortune. I'm distressed and vulnerable and they don't care!
- Location
-
- Location
- Dorset
- Reviewing
- Gigaclear
- Date
- 2024-03-23
- Comments
-
Booked two all day appointments. The second after the first no show.
A no show on each occasion. No message from Gigaclear to give a reason or say they weren'tcoming. Sat in all day. Two whole days of my life wasted waiting for these clowns who haven't the decency to inform you. A big sales team but no customer service or commitment.
Avoid
- Location
-
- Location
- West Midlands
- Reviewing
- Gigaclear
- Date
- 2024-03-20
- Comments
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Can’t rate the broadband as I simply never got an install. Mis sold is the polite way of saying what I’d like to say.
If they can’t supply they should have said so at the start, but instead they made promises and then didn’t deliver, strange as my neighbour has gigaclear and had no issues, but life goes on and I’ve learnt a lesson, I’d advise the first time they fail to install as promised I’d not bother keep trying, just move on.
- Location
-
- Location
- Bishops Stortford
- Reviewing
- Gigaclear
- Date
- 2024-03-18
- Comments
-
This appears to be a company that when it works, it’s brilliant but if it does not it terrible. The customer service people make all the right noises and say the right things in a roundabout way to make you believe it’s not them but you. I had to buy a special cable to download the speed I receive from the box. Then switch all TV’s, printers, phone and devices off that may use the internet. And so on, nothing works. I still don’t receive all my emails, can’t connect to server and message not downloaded from the server is the message of the day. Streaming on the TV is patchy and particularly bad with you tube. And they will not fix the problem as they maintain it’s me not them or the router. They made me call the router people as well and check for channels ……. I can’t wait to leave once the contract finishes
- Location
-
- Location
- Zhu
- Reviewing
- Gigaclear
- Date
- 2024-03-12
- Comments
-
If possible, I would rate zero star for the service. The engineer did not show up on the installation day without any reason, also no notification at all. After I chased the customer service 5 times, they suggested a new installation date on end of April, that's insane. Really disappointed, not recommend this broadband service provider.
- Location
-
- Location
- Swallowfield
- Reviewing
- Gigaclear
- Date
- 2024-03-07
- Comments
-
Expensive, unreliable, unreachable support.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2024-03-06
- Location
-
- Location
- Dunmow
- Reviewing
- Gigaclear
- Date
- 2024-03-01
- Comments
-
Been trying to get this installed for the last 6 months and every time the same excuse very bad at keeping customers updated about Installation, so finally after 6 months of the same excuse have decided to cancel the whole deal sorry but I would never recommend this company, also my friends who I told about gigaclear are having the same problems
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2024-02-18
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.