192 Customer Reviews over 20 pages
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- Location
- Near Daventry
- Reviewing
- Gigaclear
- Date
- 2024-01-17
- Comments
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If you have choice, go elsewhere. My original installation date was 14th Nov 2023 and I'm still waiting. I have had 3 engineer visits to carry out the external install but each one has given a different excuse as to why they couldn't do it. The last guy said he wasn't contracted or paid to dig a trench over 20m! They have done one survey and phoned again this morning saying they need to do another survey. I'm not technically a customer yet and I'm very concerned how things will be when I am. Unfortunately, they are the only fibre internet installer available in my area but I'm tempted to just stick with my slower sky broadband.
- Location
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- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2024-01-12
- Comments
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Awful company, stole money off me £100 and sent me overdrawn, wouldn’t give it back for 10 days about 20 calls to resolve no calls back or return to emails! And today not in my account, all in writing from them, so trading standards it is! Such a shame! Not about the money now it’s about the disrespect
- Location
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- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2024-01-11
- Comments
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Signed up with them in Sep 2023. Two missed installations with no reasons given and at short notice. Abysmal customer service in terms of getting issues fixed (the people on the call lines are very good and pleasant but appear to have no authority). Luckily I had not cancelled my current provider (BT) so I cancelled Gigaclear today and will never go near them again. So if you decide to ignore the reviews on here, take my advice and do NOT cancel your existing provider until you are up and running with Gigaclear.
- Location
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- Location
- Chipping norton
- Reviewing
- Gigaclear
- Date
- 2023-12-31
- Comments
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Fine when it works but the true test of a company is when things go wrong and how they deal with it.
Here Gigaclear fail miserably. We are now 6 days without internet despite 6 online chats, emails and several calls all they seem to do is kick the can down the road with no communication to the customer.
Our latest correspondence is that the issue will be passed onto the relevant department next week!
That will be 8 days since reporting the fault before they even action on it.
Having read other reviews of this company i doubt very much this issue will be resolved anytime soon.
Unfortunately I recently renewed our contract as we are in a rural area and they appear to be the only company to offer fibre broadband, I can assure you we won’t be renewing with Gigaclear again.
Appalling customer service and shoddy way to treat your customers.
Shame on you Gigaclear!!!
- Location
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- Location
- Oxford
- Reviewing
- Gigaclear
- Date
- 2023-12-26
- Location
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- Location
- FARINGDON
- Reviewing
- Gigaclear
- Date
- 2023-12-22
- Location
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- Location
- Bicester
- Reviewing
- Gigaclear
- Date
- 2023-12-19
- Comments
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Avoid at all cost. This is a very non-professional cheating company. After weeks waiting for the install day, and waiting 7 hours, and after calling several times, they told me the engineer did not do pre-install check and needs to be rescheduled. A first class cheating team of useless people trained to lie and apologies. The agents talk rubbish and happy to lie to death. Blaggiing on and on and on. A team of lying cheating filth!
- Location
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- Location
- Herefordshire
- Reviewing
- Gigaclear
- Date
- 2023-12-18
- Comments
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Entered into a contract with Gigaclear in June 2023, with payments to start after my installation. Eventually received an installation booking for early in August. This was cancelled a few days before installation was due. No details on another date. Eventually got an installation date in November. This was cancelled a few days before. Got an installation date for 17 Dec. This was then cancelled. Told earliest would be 17 Jan 2024. At this point, I cut my losses and cancelled the whole thing. Internet is full of reports from miserable customers who hate Gigaclear! Only upside was that the customer support staff are decent, helpful, honest, and dealt straighforwardly with me. Unfortunately they usually have little to no useful information to provide though. What's the point in waiting till 17 Jan 2024, only to get a service installed that is almost guaranteed not to work as promised? And then wait 3 months to get an engineer to come and fix? No chance. I'm better off staying with TalkTalk on snail-pace fibre to the cabinet. Other reports online suggest this company is VERY hit and miss with their work. I suspect poorly-trained technical staff and rushed work. I also suspect corruption that they got the contract for the rural fibre network.
- Location
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- Location
- Derbyshire
- Reviewing
- Gigaclear
- Date
- 2023-12-15
- Comments
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Without doubt the worst company I have ever had the misfortune to deal with. Absolutely dreadful customer support. Like banging your head against a brick wall.
- Location
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- Location
- Aston, Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-12-12
- Comments
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We have had NO WiFi nor internet connection for over 2 weeks.
So far 4 failed-to-come-although promised visits by an Engineer and still no internet!
Up to last month we had no complaints; but their handling of this issue (a 100% lack of internet connection) has been farcical!
What do we have to do to get this fixed???!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.