Gigaclear Broadband Buyers Guide

Ultrafast Fibre to the Home broadband packages with speeds ranging from 30Mb to 900Mb

  • Ultrafast rural broadband
  • Faster than most competitors, with speeds ranging from 30Mb to 900Mb
  • Symmetric service offering upload speeds matching your download
  • Smart WiFi with additional WiFi node as standard on faster products
  • Guaranteed prices for 18 months
  • No need for a landline
  • Free 24/7 customer support over the phone

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Gigaclear Superfast 200
£17.00 for 18 months
£41.50 thereafter

No upfront cost

  • 18 months better than half price!
  • 200Mb average download & upload speeds!
  • Truly unlimited usage
  • Free AC-rated wireless router
  • 18 months guaranteed price
  • No activation fee
  • 18 month contract

Buy now

Gigaclear Ultrafast 400
£20.00 for 18 months
£51.00 thereafter

No upfront cost

  • 18 months better than half price!
  • 400Mb average download & upload speeds!
  • Truly unlimited usage
  • Smart WiFi with additional WiFi node
  • Free AC-rated wireless router
  • 18 months guaranteed price
  • No activation fee
  • 18 month contract
 
 
 
 
 
 

 

Buy now

Gigaclear Hyperfast 900
£29.00 for 18 months
£82.00 thereafter

No upfront cost

  • 18 months better than half price!
  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • Smart WiFi with additional WiFi node
  • Free AC-rated wireless router
  • 18 months guaranteed price
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Gigaclear

  • Ultrafast broadband - few providers in the UK can match Gigaclear's fastest offering
  • Slower options available - if you don't need 900Mb, there are slower (and cheaper) options available
  • Guaranteed price - your monthly price is guaranteed for the length of the minimum contract term
  • Mesh network Smart WiFi - The faster tier Ultrafast 300 and Hyperfast 900 products come with Smart WiFi with an additional mesh network WiFi node as standard
  • Speeds should be as advertised - as a fibre-to-the-home service, the real world speeds should come close to matching the advertised rate
  • Fast rural access - Gigaclear is considerably faster than most other rural providers
  • Very impressive upload speeds - the upload speeds match the download speeds: that's 900Mb on the fastest package!
  • Free customer support - support is available by phone 24 hours a day
  • No landline needed - you don't need a landline to sign up for Gigaclear
  • Customer satisfaction - Gigaclear are rated by their customers among the very best for speed, satisfaction, service and reliability

Possible downsides

  • Very limited coverage - Gigaclear is only available to around 65,000 homes (although the target is over 300,000 by the end of 2021)
  • Complex installation - installation involves a lot more than just plugging in a cable, and is expensive for the 5% of customers who don't qualify for standard install
  • More expensive than rivals - although the service is likely to be faster than its rivals, it's also likely to be more expensive
  • No short contracts - the minimum contract is 18 months on all packages, with one month's notice when you leave
  • Annual CPI increase - Prices for broadband (and any other addons, such as line, call plans and call charges) increase by the Consumer Price Index in October of each year plus 3.5%, and then each October onwards

Features at a glance

  • Averages range from 30Mb to 900Mb symmetric - that's 900Mb download AND upload!

  • 18 month contracts as standard, 1 month notice to leave

  • Truly unlimited usage allowances on all packages

  • Activation usually £30, standard installation is free but 5% of customers liable for professional installtion costs, subject to no obligation survey

  • UK-based support line open 8am to 8pm all week, an alternative support provider is used for enquiries outside these hours

  • Smart WiFi with an additional network node provided as standard on Ultrafast 300 and Hyperfast 900, this forms a seamless mesh network in your home giving better WiFi coverage

2.1 stars
  satisfaction rating based on 143 customer ratings since 2023-07-22. See more Gigaclear customer ratings and reviews.

Details last checked on 2024-06-13

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Package    
Speed  (Sorted)  
Usage    
Contract    
1st Year Cost    
Monthly Cost    
Gigaclear Hyperfast 900 More Info

Includes: 18 months better than half price + Smart WiFi with additional WiFi node to cover a typical 3-bedroom property + Free AC-rated wireless router!
Please use our postcode checker to see if Gigaclear is available in your area

802.11ac Wireless Router

averages
900Mb
truly
unlimited
18
months
£348 £29.00
£82.00 after 18 months
Prices may change during contract

Go to site
Gigaclear Ultrafast 500 More Info

Includes: 18 months better than half price + Smart WiFi with additional WiFi node to cover a typical 3-bedroom property + Free AC-rated wireless router!
Please use our postcode checker to see if Gigaclear is available in your area

802.11ac Wireless Router

averages
500Mb
truly
unlimited
18
months
£300 £25.00
£54.00 after 18 months
Prices may change during contract

Go to site
Gigaclear Ultrafast 400 More Info

Includes: 18 months better than half price + Smart WiFi with additional WiFi node to cover a typical 3-bedroom property + Free AC-rated wireless router!
Please use our postcode checker to see if Gigaclear is available in your area

802.11ac Wireless Router

averages
400Mb
truly
unlimited
18
months
£240 £20.00
£51.00 after 18 months
Prices may change during contract

Go to site
Gigaclear Superfast 200 More Info

Special offer: 18 months better than half price + price guaranteed for the length of your contract + Smart Wi-Fi ready + Free AC-rated wireless router!
Please use our postcode checker to see if Gigaclear is available in your area

802.11ac Wireless Router

averages
200Mb
truly
unlimited
18
months
£204 £17.00
£41.50 after 18 months
Prices may change during contract

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2024-06-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.

Customer Ratings Summary

  • Satisfaction
    2.1 stars
  • Customer Service
    2.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.3 stars

Based on 143 customer ratings since 2023-07-22

Show all time ratings

Add your own review of Gigaclear

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
From my personal point of view this is an appalling company with zero customer service. I signed a contract for broadband in 2015. In spite of subsequent phone calls and 11 emails from me over the years (some of which were never responded to), not only did I never get a service but they have refused to give me a refund or even come and remove their equipment and make good. There is no way I could possibly recommend them - be very careful when dealing with them. I have now raised a formal complaint with the Ombudsman.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire Gigaclear  
Signed up for a £17 per month deal only to be told it was going to now cost £75 per month. Don't trust them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbyshire Gigaclear  
Terrible. They sent some one to install but there was an issue. I contacted them 3 days ago to let them no but still no update. I asked them to provide me an email update at the end of the day but they did not. Now my existing provider has cancelled and I have no wifi in the house. We have people who WfH so this is a major issue. They cannot tell me when someone will come to fix the issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford Gigaclear  
Poor connection. Drops out constantly in evenings. Awful wifi. Customer service is non existent. A one star ranking is high. Not worth the money. Standard broadband is far better than what they provide
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Boughton Gigaclear  
I cannot speak highly enough of William Devine from Gigaclear Business Sales. When communication with the local business team broke down, we didn't get anywhere for 7 weeks, William stepped in and completely turned things around.

His dedication and "get it done" attitude were instrumental in restoring our faith in Gigaclear. We were on the verge of cancelling a new service order for our client in Castle Cary, but William's perseverance saved the day.

He went above and beyond to ensure everything was resolved smoothly and efficiently. William is a true asset to Gigaclear, and we are incredibly grateful for his exceptional service. Thank you, William!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bournemouth, UK Gigaclear  
Can’t comment on the customer service as I’ve never had to call them - internet has been rock solid. Installation went smoothly too, so I may have been lucky. Any downtime is well notified and I’ve not noticed any real problems.
Their supplied Wifi routers are not the best, so I’ve replaced them with my own and it’s lightning fast (currently on 500 mb - but towards the end of the “cheap” introductory offer - as I don’t have much of an option will have to suck up the hike in price).
If the step up wasn’t so big I’d give 5*, as is only 4*. After all the hard work is done, guess we’re stuck with it until some other company is allowed to or wants to put fibre in the village.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Uffculme Gigaclear  
Utterly appalling. The Company tell us their sole responsibility is to get it into the house, nothing more. We have boosters, but at very regular intervals, the signal just dies. I now have to do all my zoom calls using 4G on my phone, the signal to the TV dies between 10 and 20 times an evening.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Towcester Gigaclear  
Absolutely abysmal company still trying to have service installed after nearly 12 months had one installer last week then another this week saying the first had not done his job properly in the meantime I have no internet and no one bothering to tell me or (it appears) even knowing what is going on!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kelvedon Gigaclear  
Gigaclear are atrocious. They charge as much as possible for delivering as little as possible.
I have had an ongoing problem for 4 weeks now and have been subjected to shoddy workmanship, no-shows from engineers and endless delays.
To add insult to injury, I've been waiting in all day for an engineer only to discover they've booked the job in for the wrong day. I work from home and rely on my broadband. I am now in the all-too familiar situation of waiting hours for one of their staff to pick up the phone. How are companies like this allowed to exist? I would advise anyone thinking about going over to Gigaclear to steer WELL clear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bourton on the Hill Gigaclear  
A very long ans frustrating wait for installation. First team was useless. Weeks later 2nd team was much better and did most of the required work. 2 more visits over another 2 weeks and eventually connected. Very fast and reliable ever since, a year later. Worth being patient for. Don't pay too much attention to the moaning illiterates commenting on Facebook. Empty vessels make the most noise.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gloucestershire Gigaclear  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop with a picture of fast city lights on the screen

Is it time to upgrade to ultrafast broadband?

Posted by Andy Betts on in FeaturesTrueSpeedSkyEEVirgin MediaVodafoneCommunity FibreGigaclear

With the upgrade to our broadband infrastructure being accelerated, ultrafast broadband is becoming more accessible with each passing day.

So you might now be wondering, is it time to upgrade to a faster deal? But what exactly do you get, and what are the benefits to ultrafast broadband? Let's take a look.

What is ultrafast broadband?

Anything with a download speed over 100Mb can be classified as ultrafast.

There are a lot of different technologies that are able to deliver these faster speeds, including upgraded street cabinets that use the G.fast technology, Virgin Media's cable and fibre network, and the growing number of full fibre, or fibre-to-the-home, services that are being rolled out across the country.

Coverage is still quite patchy, but a majority of UK homes can get an ultrafast service from at least one provider, with as many as 59% able to get speeds of at least 300Mb.

Do you need ultrafast broadband?

While faster is very much better, the normal fibre broadband connections that most of us still use are extremely capable.

A 67Mb connection is good enough to allow you watch Netflix or Amazon Prime in 4K, and can download a 1GB file in just a touch over two minutes. You shouldn't experience too much in the way of problems, even with a fairly busy household.

But remember, your available bandwidth is divided between all the devices connected to your network. The more devices you add, the more likely you are to experience slowdowns on some of your tasks - your videos drop to a lower resolution, your downloads take longer, and so on. Ultrafast broadband reduces the chances of this happening, and the faster your connection, the less likely it gets. It allows you to connect more devices, and more people, without putting any limits on what they can do.

So while you might not have a desperate need for ultrafast, right now, there are lots of good reasons why it will benefit you.

  • Your browsing in general will speed up. You'll notice it especially with complex web apps like Google Docs, or photo heavy sites. You get a shorter ping rate, too, which means better online gaming.
  • You will experience much faster downloads. This isn't just files you're actively downloading on your laptop, but other things like those Windows 10 updates that happen in the background, video game downloads, and even Ultra HD movies you load on your Sky Q box. For reference, a 5GB file will take over 10 minutes to download on a 67Mb connection, and just 42 seconds with gigabit broadband.
  • Along with faster downloads, you also get much faster uploads. Full fibre broadband is symmetric, which means the upload and download speeds are the same. If you work from home, especially, this could be a huge benefit.
  • Ultrafast broadband is future-proof. Internet use on the Openreach network, which covers most UK broadband suppliers, more than doubled throughout 2020. Yes, it was driven in part by lockdown, but it was also the continuation of a long established trend that's unlikely to change any time soon.
  • In some cases, ultrafast broadband might also be your best option. Lots of rural areas, as well as new build homes, have frankly terrible options when it comes to fibre-to-the-cabinet broadband - and some don't have it at all. But full fibre is independent of the old copper-based network, so you might increasingly find that it's your best, and maybe, only choice.

Can you get ultrafast broadband?

The provider with the widest ultrafast broadband coverage throughout the country is Virgin Media. They're available to approaching two-thirds of the UK and they offer speeds up to an average 630Mb. Vodafone, EE and Sky are among the other big providers that can offer ultrafast broadband at varying speeds.

There's also a big growth in the number of specialist full fibre providers, some focussing on specific regions. These include Community Fibre in parts of London and TrueSpeed in the South West, while Gigaclear target rural areas in 22 counties across the Midlands and south of England. Coverage is improving all the time, as are the range of options available to everyone.

Are you ready to upgrade to ultrafast broadband? Use our postcode checker to find out if it's available in your street already.

Comments

Fibre wires in a cabinet

More than one in five homes can now get full fibre broadband

Posted by Andy Betts on in NewsGigaclearVirgin MediaTrueSpeed

UK broadband is getting faster. The average download speeds broadband-using Brits are getting has risen by a quarter over the last year, while more than one in five of us can now access a full fibre connection.

Those are the big findings in new research from Ofcom, which also shows that gigabit-capable broadband is now available across well over a third of the country - and it has grown by nearly 40% in just three months.

The spring update to the industry watchdog's Connected Nations study has shown how rapidly the UK's ultrafast broadband infrastructure is developing.

As of January this year, nearly 11 million homes - some 37% - were able to access a gigabit-capable service. That's up from 7.9 million last September. This change was driven largely by a major upgrade to Virgin Media's cable network, which brought these faster speeds to an extra 2.8 million homes.

Full fibre coverage is now up to 21% - nearly six million homes - with the growth coming from the larger infrastructure operators such as the BT-owned Openreach, as well as smaller, more targeted local providers like Gigaclear and TrueSpeed.

The picture is also improving for people outside of these coverage areas. Ultrafast broadband, which Ofcom define as having download speeds above 300Mb, is now available to 17.7 million homes (61%), while 96% of the country is able to get an internet connection of at least 30Mb.

Access to full fibre May 2020 September 2020 January 2021
UK 14% 18% 21%
England 13% 16% 19%
Northern Ireland 49% 56% 63%
Scotland 13% 17% 20%
Wales 15% 19% 21%
Access to gigabit-capable services September 2020 January 2021
UK 27% 37%
England 25% 36%
Northern Ireland 56% 69%
Scotland 42% 44%
Wales 19% 28%

However, there are still some areas that are poorly served, with 650,000 homes unable to get a fixed line internet connection with download speeds of at least 10Mb. That's a little over two percent overall, with Northern Ireland having the highest proportion of underserved homes. Some of these homes may have access to alternative broadband services.

Access to 10Mb services May 2020 September 2020 January 2021
UK 98% 98% 98%
England 99% 99% 99%
Northern Ireland 94% 94% 94%
Scotland 97% 97% 97%
Wales 97% 97% 97%

In separate research, Ofcom also found that the average download speed users of fixed home broadband were getting in November 2020 was 80Mb - a massive increase of 25% compared to the year before. Upload speeds - essential for gaming, video calling and working from home - fared even better, rising by over 50% to an average 21.6Mb. The changes were largely the result of increased availability of ultrafast broadband packages, and happened in spite of the lockdown that caused a massive spike in the amount of bandwidth we all used.

The Government's aim is to roll out gigabit-capable broadband nationwide over the next few years. BT recently confirmed their intention to invest £12 billion into the plan, while the Government also announced the first part of their spending to cover harder to reach rural areas.

Are you ready to upgrade to a faster internet service? Our postcode checker will show you if gigabit-capable broadband is available where you live. Just enter your details and we'll take care of the rest!

Comments

Gigaclear Broadband Buyers Guide - Is Gigaclear right for you?

Can I get Gigaclear broadband?

Gigaclear are a rural broadband provider. The service currently covers around 65,000 premises across a dozen counties, with funding to expand across other parts of the UK in future. Their target is to be available to more than 300,000 homes by the end of 2021.

Gigaclear is a fibre-to-the-home network. This is different to most fibre offerings in the UK. The fibre cables run directly into your property, and can lead to a much faster and more reliable service.

Most fibre providers in the UK use fibre-to-the-cabinet. Here, the fibre connection runs as far as your nearest street cabinet, and a copper cable is used from there to your home. This can result in you achieving far less than the advertised speeds, especially if you live a long way from the street cabinet (as is very often the case in rural areas). Such slowdowns should not be an issue with Gigaclear's service, although its coverage is much more limited.

Use our postcode checker to find out if Gigaclear is available in your village. If it isn't you can register your interest via the Gigaclear website. However, for the service to be considered for installation in your area it will need significant interest from the rest of your community, and you'll need to be within 3km of existing fibre infrastructure or another village that already has access to Gigaclear.

What packages are available?

Gigaclear have four fibre broadband packages available for residential customers. The main difference between the options is the speeds they offer and the addition of Smart WiFi on the two fastest tiers.

The packages are:

  • Superfast 30 - unlimited fibre broadband with download and upload speeds averaging at 30Mb
  • Ultrafast 100 - unlimited fibre broadband with download and upload speeds averaging at 100Mb
  • Ultrafast 300 with Smart WiFi - unlimited fibre broadband with download and upload speeds averaging at 300Mb
  • Hyperfast 900 with Smart WiFi - the fastest package offers an unlimited service, with upload and download speeds averaging at 900Mb

All the packages are on a minimum 18 month contract with a guarantee that the price will not rise during that period. There is an activation fee, and 5% of customers will have to pay £120 installation, subject to a no obligation survey. Because installation for fibre-to-the-home services are more complex, these fees are somewhat higher than you'd normally expect to pay.

Smart WiFi is provided as standard on the faster products, this gives you an additional WiFi node to extend your network coverage to the furthest parts of a typical 3-bedroom house, you also have the option to pay extra to add additional nodes, up to 3 total in addition to the router, so that larger homes may also benefit. The Smart WiFi technology produces a mesh network, meaning that regardless of whether you connect to the router or a node, the same password and network ID are used, so you can seamlessly move around the home without needing to re-connect to a different access point.

If you prefer to combine your broadband and phone into a single bundle you can add a voice over IP (VOIP) calls deal from Vonage. This uses your internet connection to make and receive calls, but you can usually keep your existing phone number. The main downside to a VOIP service is that it won't work if your internet is down, including if there's a power cut.

Which package should I choose?

Unlike many fibre providers, the deals from Gigaclear offer vastly different speeds, and significantly different prices, too. Choose carefully!

Superfast 30 is the entry level package, and the 30Mb speed is in the same ballpark as a basic fibre service from most other providers. However, due to the fact that this is a fibre-to-the-home service the performance should be more consistent, and the upload speed - also 30Mb - a lot faster. This will handle streaming, gaming and downloading for all the family, and is likely to be fast enough for most households.

Ultrafast 100 is comparable with ultrafast products from the other providers who are able to offer these speeds, and will handle anything you can throw at it. Want to watch Netflix in 4K on more than one device? That won't be a problem!

Ultrafast 300 with Smart WiFi is faster than you'll find from almost any other provider, and can do everything that Ultrafast 100 does, with a bit more oomph, and should future proof your speed needs for quite a while. Plus you get all the benefits of Smart WiFi's mesh network support and additional WiFi node as standard.

And then there's the Hyperfast 900 with Smart WiFi. With incredible download and upload speeds of 900Mb it ranks along the fastest broadband services available in the UK, and faster than even most providers in urban areas. To be honest, it's overkill for most home users, especially considering the hefty price and everything Ultrafast 300 with Smart WiFi gives you. But if you have specific requirements - you work from home and need to share large files, for example - then this will do the job.

Before you sign up you should also make sure you're clear about the installation process. Installation requires a cable to be run from the fibre pot on the boundary of your property to the router inside your house. This means a hole will need to be drilled in your wall, and for concrete, paving or garden to be dug up outside. This will all be reinstated by approved installers, but installation can be quite expensive as a result. You can choose to install it yourself if you have the tools and know-how.

Of course, the main consideration with Gigaclear is whether it's even available in your village. If it isn't you can register your interest on their website. Encourage your neighbours to do the same, if you can. And if it is, check that you don't have other, cheaper options available to you - unless you really need that speed!

Points to consider before you choose

  • Is the service available in your area?
  • How fast are the other broadband services available to you?
  • Do you need fast upload speeds?
  • Does your home tend to have WiFi coverage issues that Smart WiFi would address?
  • Are you happy to take out a 18 month contract?
Compare all Gigaclear packages

What do I get when I sign up?

It's good to know what you're getting when you sign up to a broadband provider, so you can budget for any extras you may need. In the case of Gigaclear, it's a strictly no-frills service.

  • Free wireless router - All users get a free Gigaclear powered by Linksys Wi-Fi router designed specifically for fibre-to-the-home broadband.
  • Smart WiFi node on Ultrafast 300 and Hyperfast 900 - The faster products come with a Smart WiFi node (upgradable to 3 total nodes in addition to the router) that form a mesh network to seamlessly cover areas of weak WiFi signal within your come, typical 3 to 5 bedroom homes can be covered depending on the number of nodes.
  • Installation kit - If you opt to install the service yourself you'll get an installation kit including instruction guide and a cable up to 50m in length. If you need a longer cable you have to pay for it.
  • Parental controls - The free parental control software enables you to restrict what sites your children can view
  • Customer support - Free customer support is available by phone, 24 hours a day (via a standard rate number). Email support is also available.

What are the benefits of Gigaclear broadband?

So what are the best reasons for considering broadband from Gigaclear?

  • Fast rural internet access - Internet services in rural areas is notoriously terrible. If Gigaclear is available in your area it's all but guaranteed to be the best you can get, by some margin.
  • Unbeatable speeds - The Hyperfast 900 package is as fast as you can get in the UK, even compared to services you can get in big cities. Better still, fibre-to-the-home broadband should deliver the advertised speeds.
  • Very fast upload speeds - With upload speeds that match the download speeds, the service is ideal if you share a lot of large files, or make video calls.
  • Smart WiFi mesh network as standard - On faster products the first node in a mesh network that will cover weak WiFi signal spots in your home is provided for free, with an easy upgrade path to adding two more nodes to the Smart WiFi network as needed.
  • Guaranteed price - Your monthly price is guaranteed for the length of the 18 month minimum contract term, unlike many other providers who may institute price increases at any time with only 30 days notice.
  • Standalone broadband - The Gigaclear service doesn't use a phone line. They won't sell you one, and you don't need to take one from another company if you don't need it (although you will if you do).
  • Unlimited access - All of Gigaclear's broadband packages come with no limits on the amount of data you can download.
  • Free tech support - Free customer support is available by phone whenever you need it.
  • Highly rated - Gigaclear are a highly rated broadband provider. They rank best for speed, and in the top three for satisfaction, service and reliability.Isps

What are the drawbacks of Gigaclear?

No service is perfect, so what are the possible downsides of choosing Gigaclear?

  • More expensive - Gigaclear brings ultrafast broadband to rural areas, but you do pay a premium for this.
  • Difficult installation - Fibre-to-the-home is a lot more difficult to install than the more common fibre-to-the-cabinet, and may even require concrete or paving to be dug up in your front garden. In most cases this is free, but 5% of customers will need full installation. You can do it yourself if you have the skills, while the price for using an approved installer starts at £120 (subject to a no obligation survey).
  • Very limited availability - Although Gigaclear is continuing to expand into more communities, availability is currently still very limited.
  • Few extras - The service comes with minimal extras.
  • Telephone service requires broadband - You can add a VOIP phone service to your Gigaclear plan, if you need it. However, this only works where broadband is available. You cannot make calls - even emergency calls - when there's a power cut.
  • Annual CPI increases apply - Prices for broadband (and any other addons, such as line, call plans and call charges) increase by the Consumer Price Index in October of each year plus 3.5%, and then each October onwards
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