Cuckoo Broadband Buyers Guide

Cuckoo have two, simple packages to cover your needs

  • Superfast fibre, get the maximum speed your line can provide
  • 1 month rolling contracts are available
  • Cuckcoo Compass donates 1% of your bill to charity
  • Choose your switch date
  • Totally unlimited downloads

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Cuckoo Really Fast Broadband
£39.99 per month
12 month contract

No upfront cost

  • 100Mb average download speed!
  • 20Mb average upload speed!
  • Truly unlimited usage
  • Smart dual band Wi-Fi hub!
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Cuckoo Eggceptional Broadband
£54.99 per month
12 month contract

No upfront cost

  • 900Mb average download speed!
  • 115Mb average upload speed!
  • Truly unlimited usage
  • Smart dual band Wi-Fi hub!
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose Cuckoo

  • A simple proposition - Cuckoo offer just two plans, making your choice much easier
  • 1 month contracts available - just give 30 days notice to cancel
  • Fast fibre-to-the-premises broadband - the Openreach-based service offers the same speed and coverage as most other broadband suppliers
  • Choose your switch date - you can choose when you want to switch to Cuckoo so that it aligns with your current contract ending
  • 1% of the price goes to charitable causes - you can opt in to give a portion of your monthly payment to charity

Possible downsides

  • Only available in Fibre-to-the-Premises areas
  • Limited options - a simplified offer doesn't work for everyone
  • Expensive setup fee on 1 month contracts at £60
  • No call plans - although you need a phone line you must pay for each call instead of paying in advance for a set allowance

Features at a glance

  • Average download speed of 100Mb and 900Mb

  • 12 month or 1 month rolling contract, no exit fees

  • Download allowances are truly unlimited

  • £60 upfront cost as standard for 1 month contracts, free for 12 month contracts

  • UK based tech support

  • Choose your switch date

  • Cuckoo Compass - 1% of your bill is donated to charity

3.4 stars
  satisfaction rating based on 13 customer ratings since 2021-01-18. See more Cuckoo customer ratings and reviews.

Details last checked on 2023-11-28

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Cuckoo.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Customer Service
    3.3 stars
  • Speed
    3.5 stars
  • Reliability
    3.5 stars

Based on 13 customer ratings since 2021-01-18

Add your own review of Cuckoo

How Cuckoo Compares

There have not yet been enough ratings to allow fair comparison with other providers.

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Been with Cuckoo for over a year, the broadband and the router they provide are OK although they are not the cheapest in the market but they do have a rolling contract. We recently moved to a new location and contacted them over 2 weeks in advance as they ask for 14 working days for moving your internet. They gave us a later date to go live so basically we had to stay internetless for few days which was tolerated. Few days later they contacted us to say there was a mistake and postponed the live date to few days ahead due to their own mistake.. No compensation or trying to solve the issue was offered.. They are now askius to be at home in a different date, losing a day's work on our expenses and being without internet fir few more days while they made a mistake and we have to pay for it. Contacting the contact center was complete waste of time, I spent 36 minutes waiting in line to get to a representative that could only say he is sorry but there is nothing he can do. I have asked to escalate the case to a supervisor /manager and was promised that within 24 hours someone will get back to me.. That have been 4 days ago (I guess 24 British hours are longer than in the rest of the world). Currently looking for other providers that actually care about their clients.. Stay away from this company, unless you are really a Cuckoo!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Canterbury Cuckoo  
I have found Cuckoo to be completely awful.
I did not find their communication at all effective when I was with them, they took weeks to set up the service and several months later, after I cancelled the account, it got even worse.
I never owed any money. I just wanted a reasonable service and product.
I was threatened with account cancellation, even after the account had been cancelled by me and confirmed as such by Cuckoo.
A month later, I was threatened with disconnection again due to them not being able to take payment for a service they no longer supplied
I was threatened with additional costs for engineer visits that I didn't want or need.
I was even threatened with referral to a debt collection agency for not returning their router while waiting for them to supply the packaging to do so, which, to date and more than two months since I left, they still have not been able to do.
So far, a total of more than 50 emails and in all those emails, I do not believe I communicated with the same person twice.
I will not be using them ever again and would not recommend them to my worst enemy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hampshire Cuckoo  
Overall, not bad. There were issues with my installation. This was an OpenReach problem. The engineer communicated poorly with them so Cuckoo communicated poorly with me. Through it all I had a mix of good customer service and poor custome service - so only 4 stars instead of 5. I am only 200m from my FTTC equipped cabinet and yet my broadband speed is only 30mbps. No one is willing to do anything about that which, unfortunately, says a lot about the nature of broadband supply in the UK.
The connection is good for what it is though.
At £30 per month it is a bit expensive but, for people like me who are only looking for a few months before moving, it is a great deal. I really think that their 12 month contract should be cheaper though. If it was £25pm then I would give them 5 stars and take them with me when I move.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Edinburgh Cuckoo  
Poor connection, speed no where near what they promised.

Over-priced and resold Talk Talk service. Might as well go direct. Certainly not worth paying extra just for a router that you can name the wifi network on. What a joke,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Cuckoo  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of

Hands typing on a laptop

7 myths about UK broadband busted

Posted by Andy Betts on in FeaturesCuckooVirgin MediaNOW BroadbandBTSkyVodafoneTalkTalk

There are so many well established ideas about broadband and switching broadband providers that get repeated again and again.

The trouble is, many of them are wrong - and they're costing you money.

Switching suppliers can easily save you a hundred pounds or more every year, and if you're stuck on a slow internet package when you need something much faster, it doesn't have to cost you a fortune to upgrade.

So here are some of the biggest myths about broadband, and the truth that you need to know.

"Fibre is fibre - all fibre broadband is the same"

While fibre broadband is used as a catch-all term, it encompasses very different things.

Most of us are using something called fibre-to-the-cabinet broadband. This is where the ultrafast fibre cables carry your broadband signal as far as your nearest street cabinet - that green box down the end of your road. The connection from the cabinet to you house is over the old copper telephone cables. These are a lot slower, and the signal degrades the further it has to travel, which is why a house on one of the street can get very different performance levels to one at the other end.

There's now a big push to roll out "full fibre" broadband, which is also known as fibre-to-the-home. Here, the fibre cables run right up to your house. The result is that the speeds are much, much faster and the service is more reliable.

"There's no benefit to upgrading to ultrafast broadband"

A recent survey found that one of the main things that stopped people from upgrading to ultrafast or full fibre broadband was the belief that it didn't really offer any benefits. But there are many.

The main one, obviously, is that you get much faster download speeds. Our internet use is skyrocketing - Ofcom's recent Communications Market Report shows that the average household now burns through 429GB of data each month, an increase of 36% on the previous year. Even if you think you don't need faster speeds right now, you will do soon.

On top of that, you get vastly quicker upload speeds, which will be essential if the working from home revolution continues. The service should be more reliable, too, as you won't have to deal with line faults on the old telephone cables.

And it's also better value for money: currently, you pay the same price for your broadband as your neighbour down the street, yet you could be receiving a much slower service. That's far less of an issue with full fibre.

"It's too much hassle to switch providers"

By now it's well established that those of us who are willing to switch providers will get a better and cheaper deal than those who stick with the same provider for a long time.

Why don't more people switch? Because it's seen as too much hassle. But it really isn't.

If you move between two providers on the Openreach network - which includes almost all the main providers, including BT, TalkTalk, Sky, Vodafone, Plusnet and so on - then the one you are moving to will handle the entire switchover process for you. You won't have to do anything, and the whole process should be done within a couple of weeks.

Granted, it is a little more complicated to switch to or from a provider that uses a different infrastructure, like Virgin Media, as you may need an engineer to come and install it. But these companies are now set up to make even this part as easy as possible.

"You'll lose internet access when you switch"

Another reason people are reluctant to switch is that they assume they'll be left without internet access while it happens. This is another myth.

Generally speaking, your old service gets turned off as your new service gets switched on and you might be disconnected for a few minutes in between, but nothing more dramatic than that. If you're switching to or from Virgin Media, you can even arrange an overlap where your new service is connected before your old one is turned off.

"You always have to sign a long contract"

Something that puts off a lot of people when they're looking at broadband deals is the prospect of having to commit to a long contract.

In fact, you don't have to. NOW Broadband, Virgin Media, and newcomer Cuckoo are among the providers that offer no-contract deals. You have to pay a little more on the activation fee up front, but this might be worth it for the flexibility of being able to cancel at any time. These deals can be especially worth it for students or anyone who's planning to move house in the near future.

Most suppliers offer 12 month contract options as well. And keep in mind that if your reluctance to sign a long deal is through the worry that you'll be stuck with something you aren't happy with, then there are ways you can quit a contract without charge. If your broadband speed constantly underperforms, for example, and your supplier cannot fix it, or if they put your prices up by more than the amount in agreed in your contract.

"It's too complicated to find a better deal"

There are a lot broadband suppliers in the UK, and they offer a lot of deals between them. Trying to figure out the differences can be tricky, especially if you aren't that tech savvy.

But it needn't be that complicated. We make it easy for you to compare all the latest broadband deals, and you can filter them based on whatever you want most. So, you can see the cheapest deals, or the fastest deals, or just the fibre packages, or those that offer broadband without a contract.

And if you then sort them further by speed or first year cost, you'll very quickly narrow your list of options down to just a few packages.

"Faster broadband always costs more"

While it's natural to assume that upgrading to faster broadband will cost you more, it isn't necessarily so.

If you're in a coverage area, you can get full fibre from Hyperoptic (at the slower 30Mb speed) at a rate normally reserved for the old, standard broadband deals; you can upgrade to a faster 67Mb plan from OneStream for just £22.50 a month; or you can burst through the 100Mb barrier with Vodafone for just £26 a month. These are some pretty keen prices, that make faster broadband more accessible than you might have expected.

So, now you know the truth about broadband and how to upgrade, are you ready to start shopping? Use our postcode checker to discover the best broadband deals available where you live.


Man using a laptop

The Pros and Cons of a Short Broadband Deal

Posted by Andy Betts on in FeaturesVirgin MediaHyperopticNOW BroadbandCuckoo

When you're shopping for a new broadband deal one of the main things you will need to decide is what length of contract you want to sign up for. In most cases this means a choice between a 12 month, 18 month or a maximum two year deal. But there is another option: the short-term plan.

Some broadband suppliers offer 30-day deals that come without a contract. They work more like a subscription service - it automatically renews each month, then when you no longer need it you just cancel and move on.

Not every provider offers these kinds of deals. In fact, most don't. But they aren't just limited to niche suppliers and you can find them at a whole range of speeds.

They aren't right for everyone, so let's take a look at the advantages and disadvantages of short-term and no-contract broadband.

Benefits of no-contract broadband

The main benefit to no-contract broadband is that it gives you the ultimate flexibility - no strings, no long-term commitment.

This makes it ideal for anyone who is not in a position to sign up for a long contract, such as those living in a short-term let or student housing. Students, for instance, will only be living in their digs for nine or ten months, so even a 12 month deal might not be ideal, let alone anything longer.

The same applies if you're planning to move house. While it's easy enough to take your broadband with you when you move, you do still have to move somewhere where your broadband provider is both available and delivers good performance. If either of those things aren't true, too bad. So if you're moving soon and your current broadband is coming to an end, you might be better off taking a 30-day deal for now, and then buying a new plan from scratch when you settle in to your new home.

Because there's no contract with a short-term broadband deal, there are no penalties when you decide to cancel and switch providers. You can do it any time you like.

No-contract deals also make it easier to upgrade if your needs change, or if better services become available in your area. While providers will be happy to let you upgrade to a faster plan before your contract is up - if you sign a new deal - you can't switch to a different provider without paying a penalty.

If you're waiting for faster technologies to be rolled out where you live, a short-term deal could be just the thing in the meantime. And to make sure you're fully up to date with what broadband services are available in your area, sign up to our free Broadband Autopilot service. It constantly scans for the best and fastest deals you can get, so you'll never miss out.

One final thing to note about short-term broadband is that even though the contracts are different, the performance isn't. Whether you're choosing a basic fibre-to-the-cabinet deal or a cutting edge full fibre service, the speed and everything else will be exactly the same as it would be if you'd signed up for two years.

Downsides to short-term broadband

There are some downsides to choosing broadband without a contract, the main one being that you will have to pay a little more than you would for a comparable long-term deal. Typically, you can expect to pay around £5 to £10 a month extra compared to the lowest price alternatives. And while this can add up over time, remember that most short-term deals aren't really intended for long-term use anyway.

You'll also have to pay a higher setup fee, sometimes as much as £60. This covers the activation fee and the router that you'll be sent to get online.

The best thing you can do before you sign up is to ignore the monthly price and calculate the total price you'll pay instead. So, if you want the service for nine months, work out how much that will cost, factoring in the monthly payments and the setup fees. Then compare it to the total price you'd pay on a 12-month contract. This can easily cancel out a lot of the price difference.

Other downsides to short-term broadband? You get less choice, inevitably, although there are some big name providers and even gigabit options that you can choose from. And you also miss out on any introductory offers like free gifts, bill credit, shopping vouchers and so on.

Which providers offer short-term deals?

There are a number of providers that offer broadband on one month deals. They include NOW Broadband and Virgin Media, while Cuckoo is a new provider that only offers a single, contract-free plan. Some full fibre providers like Hyperoptic also let you sign up to a rolling 30-day service, if it's available where you are.

If you think no-contract broadband might be right for you, or you want to see what else is available, use our postcode checker to find the best broadband deals you can get right now where you live.


Cuckoo Broadband Buyers Guide - Is Cuckoo right for you?

Can I get Cuckoo broadband?

Cuckoo offer fibre-to-the-premises broadband on the Openreach network. This means it is only available to customers who live in FTTP_enabled areas.

Cuckoo are a relatively new company and only took on their first customers in May 2020. Their big focus is on out-of-contract broadband users, whose existing internet deals have long since expired but who haven't got round to finding anything new. This leaves them susceptible to the so-called "loyalty tax", where the price goes up because it's no longer constrained by the terms of their contract.

Cuckoo offer two plans, on a 12 months or 1 month contract. As they don't run special offers to entice customers, the price you see is what you can expect to pay without any sudden price hikes after the contract ends. There's no chance of a loyalty tax with the one month contract, since you're technically never out of contract - it renews automatically every month until you choose to cancel.

The supplier also has a community-spirited mindset. They donate 1% of your monthly payment to your choice of one of the charitable initiatives they support. They've signed up to the Armed Forces Covenant, which agrees to treat members of the forces and their families fairly, and they're campaigning to cut the broadband tax and have internet access treated as a utility like water and electricity.

Use our postcode checker to see if Cuckoo is available where you live.

What packages are available?

Simplicity is the key for Cuckoo.

Here are the details of the deals:

  • Fibre-to-the-premises broadband
  • Average download speeds of 100Mb, and average upload speeds of 20Mb on the Really Fast package
  • Average download speeds of 900Mb, and average upload speeds of 115Mb on the Eggceptional package
  • Unlimited downloads
  • 12 month contracts with free set-up costs
  • 1 month rolling contract, with no exit fees. £60 set-up cost. Give 30 days notice when you want to leave

When you join Cuckoo they aim to get you connected in seven to 14 days. You can also sign up before your current contract ends. Choose your own switch date and they'll take care of it all when the time comes. If you're moving from another Openreach provider you won't even have to tell them you're leaving. It's a handy option if you struggle to keep track of your contracts.

You need a BT phone line for Cuckoo. You can keep your existing landline number, but they don't offer call plans. Instead, you pay for every call you make, which can work out more expensive if you make a lot of calls, or cheaper if you don't. If you don't use your landline for calls at all, just don't plug in a phone.

Which package should I choose?

Having only two plans makes buying Cuckoo broadband easy. Your main things to consider are price and contract length.

The price is somewhat mid-range, neither the cheapest or most expensive. Just remember to factor in the setup fee when you join, especially if you're only planning to stay with them for a short while.

Cuckoo's short contract broadband is best for people who don't want a long term commitment. It's ideal for students, people in short term lets, for those who are planning to move house, or just anyone else who doesn't like long contracts. The short contract also means you avoid those price increases after your initial agreement ends - just set it and forget it.

Of course, while the Cuckoo offering is simple, you still have to decide between Cuckoo and every other Openreach provider. They all use the same underlying network so all deliver roughly the same speeds and performance, and have the same coverage.

The lack of extras is something to consider. Cuckoo might not work for you if you still use your landline a lot, or want a TV bundle. It might also not work for a small household with low usage requirements. You might be able to find a cheaper and slower package from another provider.

Points to consider before you choose

  • Would you prefer a short term contract?
  • Do you need the fastest possible broadband speeds?
  • Are you looking for a TV bundle?
  • Do you use your landline a lot?

Compare all Cuckoo broadband packages

What do I get when I sign up?

Cuckoo are a no-frills provider, so you don't get any extras when you sign up. Here's what you can expect.

  • Wi-Fi 5 (802.11ac) router - You get a Technicolour DWA0120 Wi-Fi router worth £82 when you sign up, although you'll be asked to return it when you leave.
  • Free tech support - Support is available by phone, email, Twitter and Facebook, and Live Chat through their website. The Live Chat option is preferred.

What are the benefits of Cuckoo?

Here are the best reasons for choosing Cuckoo as your next broadband supplier.

  • Good speed fibre broadband - the use of Openreach's FTTP network means you can get speeds of up to 900Mb
  • A simple choice - With only two plans, they've taken all the difficulty out of your decision.
  • Short contracts - Cuckoo don't do lengthy contracts, even 12 months seems short these days. The 30 day deal rolls over every month until you cancel.
  • No loyalty fees - With no long term deal, your contract never ends. You always know exactly what you're paying each month, with no unexpected price hikes.
  • Easy to switch at any time - Not happy, or want to switch for any reason? No problem!
  • UK based tech support - The customer support team is based in the UK.

What are the drawbacks of Cuckoo?

What are some of the possible downsides you need to look out for?

  • Only two plans - It's a simple offer, but one size doesn't always fit all.
  • Only offers FTTP - This means it's not available everywhere in the UK.
  • No bundles - There are no call plans, so it may be more expensive if you use your landline a lot. You can't get other bundles, either, like TV or mobile.
  • Not the cheapest - You do pay slightly more for the convenience of not having a contract.
  • A very new and unproven company - There's a lot to like about Cuckoo's approach, but they are still largely unproven in the broadband world.