3,590 Customer Reviews over 90 pages
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- Location
- Middleton
- Reviewing
- BT
- Date
- 2015-09-15
- Comments
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I have had this so called Internet Phone and TV Package for one month of constant hassle unreliable poor quality TV Phone service which sometimes take up to nine attempts to get through. You dial the number and the line goes dead, and occasionally you do get through on the first attempt, this is when the phone is connected directly to the BT test socket. The phone line has been checked over six times and according to BT its working perfect. The Broadband speed is between 74 and 79 Meg but this is not all that important when its continually dropping connection as I discovered when I examined the Home Hub 5 Logs. This is probably the reason for slow scrolling of web pages and the appalling TV service on my You view box + when watching internet streaming channels. The You view + box isn't much better on free view either even though all the TV's in my house work without a problem. The main TV is fed from the aerial output of the You view box and work perfectly. BT Residential are a backstreet technically incompetent bunch on con merchants who tell lies and they will never provide the service they promised you.You are paying for just an unworkable system. Do Not expect to cancel your contract early because it is not possible, even though the service does not work. I was asked to pay over £500 to terminate my contract. WISH I HAD STAYED WITH VIRGIN MEDIA, the maybe not as cheap but the system you pay for does work 100% reliable for me for the last 12 years. I am being connected to Virgin on Wednesday just so I can have a reliable Broadband Service. I will just cancel BT at the end of my contract and switch the rest of my services back to VIRGIN MEDIA.
WARNING TO ALL POTENTIAL BT CUSTOMERS DONOT BE FOOLED STAY AWAY.
ONE VERY UNHAPPY BT CUSTOMER
- Location
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- Location
- Walton on the Hill
- Reviewing
- BT
- Date
- 2022-11-28
- Comments
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40 mins waiting to be out through. No help from the advisor. Put on hold and call is ended. That’s customer service.
- Location
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- Location
- Gretton
- Reviewing
- BT
- Date
- 2009-10-09
- Comments
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Has never been good. BT seems to involved whoever supplies. Got better once now worse than for a long time.
- Location
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- Location
- Thundersley
- Reviewing
- BT
- Date
- 2018-06-02
- Comments
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Just learnt have been out of contract for 2 years and paying the standard fees and at not time being notifired of comming out of contract
Complained and got a standard letter telling me the terms and conditions of the contract only
Tried to negotiate a new package and the difference was £5.00 reduction from my original cost of the broadband and I had to keep my old hub which is 5 years old
Caller seemed to think the cost compared with Plusnet was down to spead so if you have to wait a couple of seconds more for a £12 saving thats no problem plus some benifits including a price freeze over the term of the contract
Surly if you are in contract thats the price you pay over the term of the contract obviously not as I was advised it can be put up with out warning
Been with BT 35 years no point in being loyal
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-09-09
- Comments
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BT is an absolute disgrace. I informed them about moving house 2 weeks in advance and 4weeks after having moved I am still waiting for my connection to be activated. They have made me wait half a day for an engineer twice. The appointments were not cancelled, BT simply didn't show up. I would strongly recommend to stay away from them !
- Location
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- Location
- Wooburn Green
- Reviewing
- BT
- Date
- 2020-07-10
- Comments
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Really poor customer service. Considering that they are a communications company you would expect a certain level of competence, but they don't seem to be able to communicate with themselves, let alone with their customers. To save you a world of headaches, please steer well clear of this company!
- Location
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- Location
- lonond
- Reviewing
- BT
- Date
- 2016-12-15
- Comments
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They stop my connection with my previous supplier while they were not in position to provide the service. And as solution they suggested that I should go and buy a dongle somehwere and use it until they could resume the service.
This is what happen, I used to be a BT customer 2 and half years ago I moved my broadband service to EE as part of a deal on mobile phone. EE broadband was never as fast as BT. So when BT called me over a month ago mentioning that they had bought EE and if I wanted to come back to them I accepted. I asked three specific questions: 1) will i have to do anything, because I am extremely busy until Christmas and if i have to do anything it will have to wait until the new year. the response was I will just have to plug the new Hub in.
the second question was if there will be any interruption with the supply as i run an IT business and need online communication with INDIA 24/7. the response was no, no interruption, not even one hour. I then ask what the speed will be answer: 70 MG/s minimum and up to 80. All sounded excellent so I agreed and give all the necessary details and received straight away email confirming the order and that the switch over will take effect on the 12th of December. few eek later a letter came from EE mentioning that they have been asked to stop the service from the 8th of December. Alarmed that i could potentially have no connection for 4 days I called BT, the only thing they could tell me was that the order will be completed on the 12th. (i never called EE until then, as BT was supposed to make all the necessary arrangement with EE). So i called EE and they confirm that the services will continue until the 12th. On he 12th of December I plg my new HUB and...NO connection. an engineer turns up (without me calling) to check if its all OK and find no fault other that the speed is 40mgs instead of 70mgs. I then call BT who told me that there is "an open exception" on the line and they can't provide the service. (they had already stopped the service I had with EE). After mucb discussion i was offered the option to go somewhere and buy a dongle for each of my computer, until the service resume supposedly 48 hours later?!?!?! 3 days later still no services, and now i am been told that I will have to wait another 4 days.... and as solution i should shop for dongles.
- Location
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- Location
- Sandwich
- Reviewing
- BT
- Date
- 2017-07-20
- Comments
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Consistently below 1mp!
- Location
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- Location
- Clapham South West London
- Reviewing
- BT
- Date
- 2018-08-04
- Comments
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BT is quite inefficient. I cannot access my billing. Whenever I want a new password the activation code will not come with email open. The BT page will not work on top of open email. Basic inefficiency.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2018-09-15
- Comments
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excellent customer service - glasgow call centre of all places!
i've never had any problems with the internet.
wanted to switch to cheaper broadband provider but was put off by the bad reviews of other isps.
call and haggle for better price at the end of your contract - if need be call more than once. they do reward loyal customers.
- Location
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- Location
- Newark
- Reviewing
- BT
- Date
- 2016-12-28
- Location
-
- Location
- Wolverhampton
- Reviewing
- BT
- Date
- 2016-01-11
- Location
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- Location
- SUSSEX
- Reviewing
- BT
- Date
- 2017-08-23
- Comments
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Worst company going, no communication, if you call they hang up, if you facebook message they tell you to live chat, if you live chat they tell you to call, if you call they hang up or tell you to go online. AVOID at ALL costs!
I only wanted to purchase fibre from them but after hours of going around in circles I gave up and will be going with another provider.
- Location
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- Location
- Bucks
- Reviewing
- BT
- Date
- 2017-10-24
- Comments
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Bt infinity does that stand for infinately dropping out, poor speed and broken hubs? Had nothing but problems with infinity and for £50 a month a wouldnt recommend it to my worst enemy. Over the year ive had the awful service I have had four supposedly new hubs. Been on the phone to India for dozens of very hard to understand hours. Had service men galore and still its poop. They come, look at the new hub, test the speed and go away happy with the 36mb ish speed. That lasts for a few days then we are back into dropouts and speeds of less than 10mb sometimes even as low as 0.4mb. Nothing is ever done and the compensation ive recieved in all this time us £11. And that is even taking into account haf total no service for eighteen days. Bt is a joke. One star is too much tbh but no option for minus stars.
- Location
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- Location
- LEICESTERSHIRE
- Reviewing
- BT
- Date
- 2015-06-11
- Comments
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Had to use bt for broadband when moving house because others could not move my phone number. Then paid full price for 12 months for 0.7 mbit/ sec broadband when it worked at all. Then I called them and signed up for 12 month contract for slow dsl at a discounted rate. The same week they announced that fibre was finally available.
They are willing to sign me up for new fibre contract but I pay the full rate which is twice the discounted rate because I am not a new customer.
Bt discust me. They are still a monopoly and behave like one. Of course other companies also do not want to keep existing customers, but I am complaining about bt right now.
- Location
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- Location
- England
- Reviewing
- BT
- Date
- 2016-09-20
- Comments
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Worst customer service/incompetent staff.. unreliable internet despite paying the most expensive package! Also, increases the cost of your monthly direct debit without informing you as "your contract ended"... Even without a notice prior to ending to remind me about it. Other companies I have been with would send reminder or continue with the package u signed up for. But instead , is "ok" and acceptable to charge u double of the cost you had initially agreed to!! It's like fraud!
Moreover, the line keeps getting cut off especially at night.
Not sure what you have been upgrading in your company!! Never with bt again. My whole family is leaving too! Generally an UNETHICAL company!
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2016-10-18
- Comments
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This is the worst ever ISP (internet service provide) that I have had since 2003. Worst ever customer service. Worst ever order management. Worst ever technical execution. Worst ever liars when it comes to explanations why they did not do what they had promised to do. Worst ever incompetent technical staff when it comes to telephone number managements. Please read on for a substantiation of these statements. Here is My story:
I placed an order to BT on the phone on 14/Aug/2016 for a telephone service, broadband, BT TV and BT Sports. The customer adviser promised that I would keep my existing telephone number, that the service would start in 7 to 15 days time and certainly by 30/Aug and that I would not be without a telephone and internet for longer than 4 hours, and at maximum only 24 hours. All these promises turned out to be empty words -- it is now 63 days later and I have been without internet for 35 days (and of course also without BT TV and BT Sports too -- these were never delivered). And to add insult to injury BT have changed my landline telephone number to a new random number -- I had had my old number for 15 years and all my friends and relatives have that number. However, BT despite actually promising to keep my number (they had promised this in writing) changed my landline number without any warning to me or consent on my side.
So, after placing the order on 14/Aug, nothing happened till 01/Sept except that BT cancelled my order without any request from me, without any warning to me or even an explanation -- just an e-mail that BT had now canceled the placed order. That's it -- simple and plain. Upon calling them on 01/Sept they explained that they had to canceled the order due to an internal system error in their order management system for which they had to apologize terribly and profoundly and then they promised that they would now recreate the cancelled order and start providing services by 14/Sept.
I wanted to speak to BT Complaints department and explain that I had not waited for 17 days in order to be told that BT had done nothing at all for this time and that I needed again to start from zero and wait for another 14 days.
However, there is no Complaints Department in BT -- a customer can only call and complain to the BT Order Management Department, which is the same department that mismanaged my order in the first place.
As an additional aggravating factor, the BT Order Management Department is located in India and there they do know a trick or two on how to deal with the customers, here is a verifiable list of such tricks (I had other tricks played on me, but I do not remember all of them):
(a) they places you on hold and then quietly hang up;
(b) they say that they will put you through to the "Customer Options Team", but all they do is put you to the back of the calls queue to their own department (the BT Order Management Dept) and you simply wait on the line for another 15-25 minutes in order to speak with another adviser from the same department and be asked to explain everything again and again;
(c) they say that they will put you through to talk to a manager, since your case is so serious and urgent, and then they simply leave you on the line to listen to a ringing tone for 20, 30, 40 mins or until you despair and hang up;
(d) they say that they will need to discuss the matter with someone else, who has the authority to resolve your problems immediately, and they promise to call you back within not more than 60 minutes. Then they hang up and you are left waiting in vain for 60, 120, 180 minutes for them to call back, but they never call back, not even 2, 3, 4, 6 days later.
(e) they tell you that they have recorded your complaint and that a manager will call you after 7 days to discuss the complaint -- they set a date and even tell you between which times the manager would call. Only, no manager calls on that date, nor on the following day nor in the following 3 days. Upon calling them again and asking them why no one called they explain that they have no record of this complaint or of the agreed callback, but that they will now log this second complaint and a manager will call you in another 7 days time -- they set the date and tell you the times... you know the story by now: no one calls back on this second time too, not on the third time in another 7 days, not on the fourth time in yet another 7 days (this will now be 7 x 4 = 28 days later).
By 15/Sept nothing happened except that BT changed my landline number to a new random number (despite having told me in writing that they would keep it). Upon calling them on 16/Sept and asking for an explanation they told me that this was due to a system error in their BT Openreach exchange and they apologized terribly and profoundly for this and they promised to correct the error in three days time by 18/Sept. On 18/Sept BT changed my landline number to a another new random number but did not give me back my old number (which I had had for 15 years). Upon calling them they apologized terribly and profoundly, told me that this time they would correct the problem in three days time by 21/Sept. They also explained that my old number had not been restored because the first customer adviser did not know and did not follow the correct procedure for requesting the restoration of the number, but that this time they knew the procedure and they would follow it faithfully. Three days later, on 21/Sept BT gave me yet a third random number but not my old number. When I called them they apologized terribly and profoundly and told me that they would correct the problem in another three days time by 24/Sept. They also explained that the second customer adviser did not know and did not follow the correct procedure for requesting the restoration of my number, but that on this third time they knew the procedure and they would follow it faithfully. Another three days later on 24/Sept BT gave me yet another new random number but did not restore my old number. I called them again and they again apologized terribly and profoundly and promised... well, by now you know the story -- it was repeated no less than three more times before BT at long last managed to restore my old number (which I had had for 15 years and which they had changed without my consent).
Long story short, today is 18/Oct/2016 and I still do not have any internet, neither BT TV nor BT Sports. They are now promising that they would start providing services soon. Should I believe them? I should I call and tell them that I want to leave BT on grounds that for 63 days BT managed only to change my landline number to several random numbers but have not managed to start delivering internet? Having written this account of my woes (and now that I finally got back my old phone number) I think that I will go and check Virgin Media prices and give BT the "end-of-line".
- Location
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- Location
- Kettering
- Reviewing
- BT
- Date
- 2019-08-29
- Comments
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I am so disappointed with BT, I had no broadband connection for a week I contacted them and this was resolved, however was told I won’t be charged for the times I had no broadband, however the bill came with full amount which I had to pay. I contacted them online and was told we are going to refund you and you will get an email within 3-4 hours. I waited all day no email came. Decided to contact them again today and was being tossed around different agents and for 50 minutes I got no help. Was patient bough to remain connected and waited for them but they wasted close to an hour of my time with no help at all. So this means am going to pay for the times I had no connection and it’s always very slow seems they also switch it off at night i don’t know. Am glad my contract is ending soon, so.
- Location
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- Location
- ki
- Reviewing
- BT
- Date
- 2015-11-10
- Comments
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Broadband keeps disconnecting from wireless devices and its speed always fluctuates. One minute im getting 30mbps and the next im getting 1mbps. tried to get help many times from bt but their employees are just useless and clueless. If virgin provided fibre optic broadband here i would switch without a trace of hesitation
- Location
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- Location
- Bournemouth
- Reviewing
- BT
- Date
- 2015-08-31
- Comments
-
Shocked with the way I was treated by BT .Simple move from one area to the other ,.lied to me many times/ Emails lied / never got it in the end / Truly stunned how bad BT is
- Location
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- Location
- Ilford
- Reviewing
- BT
- Date
- 2018-08-02
- Comments
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Poor service as even when I complained I was told a manager will call me . Never received a a call back . Never received refund for the days I did not have the broadband service and this has happened three times despite promises. Now thinking of moving to Virgin as they have their own lines as they do not rent BT lines . Will challenge the end of the contract if need be and welcome feedback from anyone who is on the same situation. BT should not threaten people that they have to pay for the full contract if they can’t deliver the service and this needs to be decided in a court of law .
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2015-05-25
- Comments
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BT are completely useless, and I would most definitely NOT recommend them. After purchasing fibre optic broadband, we had frequent problems with loss of connection. This went on for almost a year.I spent hours upon end contacting BT about the problem. Every time I phoned it was answered by someone in India, and invariably they cannot always understand what you are saying. I was fobbed off with many different reasons for the problem and many different solutions, none of which worked. Eventually it was established that the installation had been done incorrectly and an engineer was sent out to correct it. I asked for some reimbursement and suggested three months worth of the cost of the broadband, totalling approx £75.00. All they would give me was £10.00, and that took a lot of persuading. They are the worst company I have ever dealt with.
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2021-04-16
- Comments
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Wow I have just read some of these reviews and agree with all the negative ones! Just wish I read them before we decide to switch supplier. The pattern is the same that everyone below has reported - they miss the switch date and blame Openreach (when the same socket has worked with our previous supplier for years). We’ve spoken to managers, we’ve been promised compensation (£25 is the max you’ll get). I’d advise anyone: avoid BT, plusnet and EE (all the same company). We are six days into our contract, no internet, no sign of a contractor which we have been repeatedly promised for days). I’ll be cancelling come Monday!
- Location
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- Location
- Marylebone, London
- Reviewing
- BT
- Date
- 2016-02-13
- Comments
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Perhaps if BT were paid consistent with the manner with which they provide broadband service - intermittently, slowly, and without recourse - they would take service more seriously. BT broadband is an embarrassing 3rd world service in one of the world's most advanced and delightful cities. A national shame!
- Location
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- Location
- Wembley
- Reviewing
- BT
- Date
- 2017-04-15
- Comments
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Just been informed by BT's Mark that they don't guarantee BT wifi in your own home... really shocking. Every now and then BT wifi get disconnected.
No help available from BT.Another individual can't differentiate between account number and land line number. What kind of service can u imagine ?
- Location
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- Location
- Lower Broadheath
- Reviewing
- BT
- Date
- 2016-09-15
- Comments
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Broadband speed is incredibly slow (1.7) and I would love to speak to BT about it but I don't want to waste another 2 hours of my life to try and get them to answer my call! I would love to switch but started our 12 mth contract with them 2 mths ago. Can we get out of a contract that obviously does not work for us?
- Location
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- Location
- Chiswick/Acton, London
- Reviewing
- BT
- Date
- 2016-09-27
- Comments
-
Opted for fibre optic given long distance from Exchange but pretty diabolical all round
Pros:
Netflix works well (only tried in evening)
Cons:
- Consistent connectivity problems during the day (off peak!)
- Poor quality VoiP calls (mainly Skype)
- Incredibly poor support, helpline performs speed test and that is their key to connection being ok
- Any further support must be through their paid for service
- Location
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- Location
- Coventry
- Reviewing
- BT
- Date
- 2015-11-16
- Comments
-
I've had BT broadband just over two years. I have had to have an engineer call out five times. The customer service is beyond awful. The trouble is that BT supplies broadband for all the other providers so what can you do? It's an outrageous monopoly. What a shame BT wants to supply sports instead of sticking to its knitting an providing a decent broadband service. I'll be switching to fibre as soon as it is available in our area from anyone except BT.
- Location
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- Location
- Tonyrefail
- Reviewing
- BT
- Date
- 2009-07-29
- Comments
-
Speed at best under 4mbps as opposed to the contract of 8mbps. Intermittant performance and various drop outs o occaisions.System needs to be greatly improved before I sign up again.
- Location
-
- Location
- Congleton
- Reviewing
- BT
- Date
- 2018-10-10
- Comments
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Been with BT for over 25 years and the price increased to over £75 pm. They wouldn't budge on price so I switched. Best thing I ever did. My broadband speed has increased from 13mbps to 21mbps even though I'm on the minimum speed (and I was paying for a premium broadband speed from BT). Cost is less than 50% of what I was paying previously.
- Location
-
- Location
- Shipston-on-Stour
- Reviewing
- BT
- Date
- 2023-11-23
- Comments
-
Shockingly rubbish rural service with indifferent customer service response (they just want to close any query/complaint instantly).... then they cut me off with no reminder. How do you start off with a monopoly on telecomms, yet end up so inept and hated
- Location
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- Location
- Lincolnshire
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
-
Absolutely appalling customer service. House move has been a nightmare, disconnected too early, left without broadband or phone. Despite multiple complaints and escalations and promise of calls back. Nothing, and they have the cheek to continue to charge me for the service.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-03-21
- Comments
-
BT provides the worst service I ever received in this world. They left me with nearly no broadband for 3 month sending me engineers that decided that there was an internal fault in my wiring. Everybody knows that they are responsible to deliver a signal to the first junction box in the house and everybody knows that with all other wiring disconnected it should work. Not with BT after numerous calls, chats, letters, they only found that they want to charge me for their engineers visits. I closed direct debit for them after three months with no internet but horrifying bills. I went to another provider and from the next day onwards I had a superb signal and no worries except BT chasing me now to pay their unjustified bills.
I don’t trust them nor their works they just try to justified their engineers visits with lies for stupid people that don’t understand electrical problems. Their disadvantage is that I used to be an electrician and do understand all their lies.
- Location
-
- Location
- B14 6DN
- Reviewing
- BT
- Date
- 2021-01-06
- Comments
-
Reduced speed and no communication from company and no speed test results as opposed to independent speed tests sites which are instant
- Location
-
- Location
- Portsmouth
- Reviewing
- BT
- Date
- 2016-09-25
- Comments
-
Been with the company about a month already had to make 2 complaints both completely ignored. DO NOT go with BT you will regret it. I'm saving up so I can leave asap.
- Location
-
- Location
- Hereford
- Reviewing
- BT
- Date
- 2016-06-15
- Comments
-
BT have had me in tears, the engineer did not ring when they said they would, took time off work, so stayed in all day and they did not come, then they offer me a date 3 wks away, shocking treatment from BT, if you want stress go to BT and the staff in support don't speak good English. Nightmare
- Location
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- Location
- Greater London
- Reviewing
- BT
- Date
- 2022-10-20
- Comments
-
I placed my order on the 15th July for broadband after being assured 'Good News - we are in your area!' 3 months later I am still waiting. BT are unable to assist with any forward movement as they tell me its in the hands of Open Reach. If I lived in the middle of nowhere, I might understand, but I reside in the thriving metropolis of Greater London! Tried calling AGAIN today for an update, but the queue wait is 30 mins to speak to a human - what is going on? Super friendly customer services team, but no escalation and no follow up - what a shambles!
- Location
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- Location
- lancashire
- Reviewing
- BT
- Date
- 2015-09-21
- Comments
-
Absolutely disgusting service, ordered BT services & infinity broadband full package & we have been waiting 4 weeks for installation & activation...we've been passed from pillar to post every time we ring up & all in all lied to every time. Engineer came on Saturday & even he himself said how bad it was...still waiting for broadband activation which should have been up and running a week ago, they have now informed me that it will be another 2 weeks before that happens!!! This is falsely advertised & marketed & BT as a company are nothing but scammers in my opinion. Customer service operatives have hung the phone up on 3 occasions.... Surely they should be answerable to trading standards.....
- Location
-
- Location
- Aberdeenshire
- Reviewing
- BT
- Date
- 2017-08-21
- Comments
-
After not having WiFi for around 6months finally got round to ordering some, had to wait nearly a month for my order to get fitted, which I took the day off work for. To find out that on the day for it to be fitted my order had failed and I would not be getting my broadband today. I had not been notified of this!! The man on the phone then offered to to set it up for me again, I was then put on hold for a ridiculous amount of time to where I had to hang up. I now need to re order even tho I have no idea which package I went for and will not probably have to wait another month for it to get fitted!! Ridiculous.
- Location
-
- Location
- Sutton Coldfield
- Reviewing
- BT
- Date
- 2016-10-19
- Comments
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put a order in 4 1/2 weeks ago they came the first time on time although we could not find where the wires entered the building fair enough this wasn't either ours or their fault. We got in contact with the landlord of the property to find out where and got that sorted so WE rand back a few days later I say we as BT did not get in touch after Outreach couldn't do the job. I rang and they said I had the wrong address apparently I should be living in the Isle of wight not the midlands. got put through to the manager who said he had sorted it out he put records straight and made another appointment with Outreach to come out the following Monday when we had arranged to have the key from the landlord. They came out the Friday before when no one was at there my son was in lectures at Uni this is his flat he is in his last year and needs the internet for his dissitation. The engineer rang me and I told him I we had been told he would be there on Monday and we had arranged for the key to wires to be there on that date. Monday came no engineer so we rang BT they rang outreach no appointment had been made for that date or so they say. They made another date for the following Wednesday morning. Wednesday morning came and went no engineer so We rang again they rang outreach apparently the engineer was running late. but my son had to do some shopping which I said I would do he also had to go to a meeting with university Officer training corps UOTC at 4pm he was fuming and quite rightly so. anyway I pick up his shopping and go over to take over from him. There is an Outreach van there I speak to the engineer he was working at a neighbour Id just missed our engineer I should ring BT and they can ring the office to get him back my son was in the building he had the key i can't get in without it. I go into the flat and ring Bt the woman refused to ring outreach as I did not have my account number but my identity could have been easily prooved once the call had been made also their are other security questions the could have asked which were set up on making the order. She put the phone down on me when I asked for the manager the one who supposedly made an appointment for the previous Monday. I rang My other son turned up also at University with his phone so I asked him to get up my Emails to get my account number and I rang them again they asked my name I told them they told me they had no account in that name so I told them my account number they said that was a false account number all their account numbers begin with GT and not BT which is what my a Email said it was. he then listened to my story and I asked him if he could ring outreach he told me he didn't deal with broadband only broken land lines yet it was the same number i'd rang before all this took an hour on the phone he said he would get me transferred to someone who could help but he was busy so it couldnt do it for 1/2 hour there is about 5 min wait for me to ring. So he said he would ring back I said with 5 mins he said 10mins so I waited someone rang who was prepared to ring Outreach to ask why he had not rung the bell she asked for my name the address twice telephone number and my account number which suddenly was the correct one and my security question by this time My son had missed his important meeting with the UTOC he will now be in trouble. by this time of course it was a whole 2hrs later and getting dark of course the engineer wasn't going to come back. I felt like the whole of the customer service was having some kind of sick joke with me. I am sure this not the first time this has happened. It is like some one is trying to sabotage A good old British firm needs looking into by some one
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