3,590 Customer Reviews over 90 pages
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- Location
- Leamington Spa
- Reviewing
- BT
- Date
- 2017-05-05
- Comments
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At the extortionate cost of £62 per month I am looking to change provider from BT to another. Although BT has been responsive to any issues, making improvements within a matter of days and being quick to answer the phone (comparatively), I am optimistic that this service can be available at a lower cost - my energy bills have certainly improved since moving away from the "big 6".
- Location
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- Location
- Rhymney
- Reviewing
- BT
- Date
- 2016-02-06
- Comments
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My broadband has been ok. However there was a problem when I wanted to add a new device to my broadband.
Partly my own fault as I lost my password... however trying to get a reset is absolutely impossible!
The Internet page is completely useless and you have to wait over 40 mins for an answer from 1 of the 4 people who work there and the automated services is a complete joke.
- Location
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- Location
- Anglesey
- Reviewing
- BT
- Date
- 2016-01-06
- Comments
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It's a shame I have to give a minimum of one star, I can not even fathom how this garbage company can even exist.
Our internet and land line went down on the 17th of December, it is now the 6th of January and it seems that nothing has been done to fix the problem.
Must be since we live away from crowded areas that BT couldn't care less if their services work or not.
The best part is that they still feel like it is acceptable to bill is for a month of nonexistent services.
Even when we try and try to phone them to see if any progress has been made, we get put through to someone useless person on the other end who couldn't care less about our situation and we have been hung up on several times. The deadline for this problem to be fixed has been postponed several times, first it was the 22nd, then the 24th. Then they decided to give themselves a bit of room to sit on their chairs and do nothing so it was the 4th and then they said and I quote 'it will definitely be fixed by the 6th, 100%' and here I am on the night of the 6th wondering how BT even have customers anymore. I honestly wouldn't wish this sort of service into my worse enemies. Absolutely appalling!
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2016-01-05
- Comments
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BT is terrible. I'm typing this review from my mobile phone as the house broadband has failed for the second night running which has meant that the new Samsung TV can't now be watched and although the stupid BT box has been restarted (for the third time), the internet still fails to work. I advised against switching from Virgin, looks like I was right. Avoid BT like the plague - it's useless.
- Location
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- Location
- South Wales
- Reviewing
- BT
- Date
- 2023-08-15
- Location
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- Location
- Cambridgeshire
- Reviewing
- BT
- Date
- 2017-11-21
- Location
-
- Location
- Oxford
- Reviewing
- BT
- Date
- 2020-01-05
- Comments
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Worse decision I've ever made! I thought I was changing for a better supplier but I was complete wrong. Don't be silly as I was and join BT. They're just money takers and you will regret your decision. I have now two internet suppliers as BT never works!
Advice? Go Virgin! Best you can find.
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2020-07-28
- Comments
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This has been the worst customer service I've ever received not only from a broadband provider but also from any service in any industry!!
Shocking lack of communication and always lying to their customers. Took them 33 days to fix a broadband fault!
- Location
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- Location
- Clipstone
- Reviewing
- BT
- Date
- 2023-06-07
- Comments
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Extremely disappointed with BT and the service. Cancelled and charged even tho bt can't supply my property with gauranteed speed. It appears money is more important than customers
- Location
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- Location
- Abo
- Reviewing
- BT
- Date
- 2019-01-31
- Comments
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Been without Internet for a week, Even though BT promised to have it sorted on 3 different occasions, today Open Reach tell me it will be out for upto a month. BT's response is to pass me from pillar to post, ending up with Paul from Cardiff. He read continually from his notes and kept going on mute to write more notes saying the same thing !!! To be honest an absolute disgrace, I've been with then for 20 odd years and they are happy for me to be without Internet for a month but won't let me cancel my contract - that's how to keep customers - what a service !! - appalling from top to bottom
- Location
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- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-06-12
- Comments
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DO NOT USE THIS RUBBISH COMPANY!
Internet speed in evening is so slow. Try to call them to sort it loads if times, always rude, always trying to pretend its due to the wireless connection. Their staff are basically blagging it. If it was wireless it would be all the time. It's clearly some form of throttling.
Bottom line is they just say the speed is fine and are only willing to send an engineer out during the day when the problem isn't then.
They are basically getting £30 a month for nothing as I only really want the internet in the evening. Speeds are often 0.3mbs in evening.
Avoid like the plague. I certainly will even be a customer of theirs again. As I wilL have to pay some hefty price to get out of them and get sky back in. As they have point blank refused to cancel the contract.
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-10-15
- Comments
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We had no contact prior to the contract ending with BT so ended up paying a stupid price for what we had. All other contracts we have taken out have warned us that the initial contract is going to expire. After ringing their customer service we find out we have to pay a disconnection fee even though the contract has expired. Not happy about this and the fact that we were not warned the contract was expiring I asked to speak to a manager but this was not possible apparently. I have logged a complaint with them which I'm guessing does f all but worth a try. Don't go near them.
- Location
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- Location
- East Midlands
- Reviewing
- BT
- Date
- 2017-04-02
- Comments
-
Only company I know of that believes it is accepfable to tell you that you won't be charged a call out fee on 3 separate occasions, and then charge it to your bill anway and take it fom your account without your authority. Staff who lie and are apparently trained not to listen to reason and who have not an ounce of client centricity in their bones. A shambolic organisation that it's Chairman and CEO should be ashamed of (but who I suspect are more interested in their over inflated financial incentives than any of their customer experiences). Avoid at all costs unless you want a coronary trying to get back your hard earned cash that they have taken from your account without authority.
- Location
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- Location
- Herts
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
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The worst customer service - Disgraceful for such a big brand. They do not answer the phone. You end up in a queue and it then just cuts you off after 15 mins. This happened to me 4 times in a row this morning. Wifi is rubbish - signal keeps dropping from all devices.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-09-09
- Comments
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In my opinion you are better off going elsewhere.
I signed up to BT on the 18th August. After 2 engineers visits I am still waiting for my broadband to work,latest estimate is 11th September. The customer service is terrible and just read from scripts rather than actually helping.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2018-08-15
- Comments
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It took years for this company to learn the lesson of having UK based call centres. Now it needs to stop spending vast sums on t.v. advertising,computerised answer systems and its preoccupation with the idea that all the customer wants is to watch sport,especially soccer. This company needs to invest in PEOPLE. To improve the dismal customer care they currently provide.I simply want to ring up, talk to a human who can provide the information or help required or connect me with another human who can.Unfortunately that would require an outbreak of common sense and upset the share-holders.The company is ,however, extremely adept when increasing the price of service.This no doubt makes the share-holders happy and profits can be spent on adverts to avoid over-taxation.There must be better out there...
- Location
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- Location
- High Wycombe
- Reviewing
- BT
- Date
- 2018-02-20
- Comments
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When it works everything id good , when it does not you are in a sue for a call centre in India. SHOCKINGLY poor customer service. Very nice & friendly but totally ineffective. To solve issues with Mac network connecting to BT home hub I ended up calling apple (sorted) - BT hopeless
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2017-05-11
- Comments
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WOW! Twice now I have entered new contracts with BT and never will I do it again. First I set up one for my mother in her home and was left without internet for 4 weeks because twice the customer service advisors managed to put us on the wrong deal and then cancelled the orders all together rather than setting up new ones.
Then stupidly for my own flat I ordered BT thinking I'd be safe enough if I ordered it online. Engineer was booked for the day I moved into the flat. Received a text two days before saying an engineer wasn't necessary but low and behold it was and it took 2 weeks to sort out that. Then we moved flat within our 12 month period so transfer our account to our new address. 2 months later still no properly working internet will work for about 8 hours a day on and off and is really slow when it does work.. BT have offered a refund of £1.92 as they say that's all they can see of our internet not working. I've sat all night and watched my hub turn into some sort of disco light with all the colours you could imagine as the internet isn't working. We've had 4 engineers appointments one failed to turn up and therefore was a waste of my half a days wages to wait in and 3 haven't managed to fix the problem. Tried to get out the contract however they said when they run tests it's above the 4mbs speed that is the minimum. Even though the engineer said we weren't getting that and I've numerous screenshots of it when we ever do get a connection the highest being 2.13 mbs. Do customer services care? Can't say they do because the problem still isn't fixed! Ridiculous!
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2017-02-20
- Comments
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Never Use BT....Service is appalling and Internet/Broadband is terribly slow and constantly drops. Worst decision I made transferring to BT..cant wait for the contract to end so I can move back to a decent provider...never had any problems before I changed to BT
- Location
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- Location
- Portsmouth
- Reviewing
- BT
- Date
- 2016-02-05
- Comments
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Terrible customer service. If something goes wrong during your contract,it is an absolute nightmare to get BT to help fix it, even when its their fault!
I was left for 8 weeks without broadband & then they re-charged me all the activation costs on my next bill.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2017-06-30
- Comments
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Constant disconnections, apparently asking for a reliable broadband service is asking for too much these days! BT and Virgin Media have been absolute nightmares .
- Location
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- Location
- Swansea
- Reviewing
- BT
- Date
- 2022-10-12
- Comments
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As I’ve not had any proper broadband from BT since I signed up in June I can only say it’s an appalling company. Had years of fine broadband from Sky but decided to sign up to BT offer - biggest mistake I ever made - I’m in a street with the broadband link a few feet away and after nearly six months still no connection from BT who constantly blame Openreach and have effectively washed their hands of me for months - avoid BT
- Location
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- Location
- kent
- Reviewing
- BT
- Date
- 2018-09-25
- Location
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- Location
- Doncaster
- Reviewing
- BT
- Date
- 2015-02-05
- Comments
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5 weeks and still waiting for the smooth migration from aol over to bt... worsed mistake ever!!!!
Left with no internet what so ever not even old trusty aol..
Placed order over five weeks ago only to find out my order had failed not once, not twice, but three times for what ever reason, they gave me so many complicated reasons as to why an order can fai...(failed because sombody didn't click the mouse properly).. I was promised a smooth migration as they put it with no loss of Internet connection it would just switch over at midnight...
The change over day has arrived and I guess I am paying from today's date but I have no router no TV set top box or anything els for that matter... I even recived a tx message saying my router would be with me yesterday... Still nothing worsed company ever... Don't bother with bt the lame excuses have been almost entertaining.. If I didn't have things to be getting with online like emails ect I would find this big joke hilarious...
- Location
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- Location
- Stanmore
- Reviewing
- BT
- Date
- 2022-08-15
- Comments
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I had been a BT Broadband user up until about 8 years ago and then went over to Vodaphone for a cheaper deal, so when we moved in April I was offered a cracking deal to go back to BT. This I totally regret as I have had nothing but poor internet and customer support and now am in the process of moving to Talk Talk.
- Location
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- Location
- Ulverston
- Reviewing
- BT
- Date
- 2015-04-02
- Comments
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Do not go with BT. Very expensive and appalling customer service and repair engineers do not turn up to fix problems even given the 5 hour long appointment wind (this has happened twice) without even an excuse or apology.
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2018-11-15
- Comments
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BT has the worse customer service iv ever dealt with, i was happy till i moved in february 2018 and i was a fibre customer, they put me on slow internet speed and didn't tell me and made me a new contract which i couldn't get out of at the time, when they claimed to put me on fibre my download speeds dropped more than the slow speed one i was getting, so after months with poor customer service and arguing i told them where to go with there broadband, i was also a mobile customer and with out my say so they claimed i said yes to cancel my mobile deals so when i was cut off i called them for 3 days trying to get the pac code so i can keep my number, cause the sims where cut off they can not generate a pac code, they may speak english but they dont understand english, i will never use them again, and i advice anyone else to go else where and save yourself the agro.
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2014-11-23
- Comments
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The worst company I've had to deal with: terrible customer service, terrible broadband speed, terrible reliability & terrible hardware (hub 3 router). How this monopoly is allowed to get away with this is amazing. Not only that but they lie. Almost once a year the phone line & broadband goes down usually for at least a week. Its always for the same reason: crumbling wiring & switchgear in the road outside. Their own engineers have told me that the repeated problems are because BT won't spend the money to upgrade the 1970's aluminium cabling etc (not even copper). A few weeks ago it was down for 2 weeks. I received almost no information or updates. When I repeatedly complained that there was no evidence in the area of any work being done to repair it I was told that the fault was a major problem at the exchange & was affecting a large area & was taking longer to sort out. Sure enough a van appeared in the road outside our house on the 14th day & within 3 hours it was fixed. When I asked about the 'major problem at the exchange' the engineer said he nothing about that & he was just sent to fix a problem in the road outside.
- Location
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- Location
- Rossendale
- Reviewing
- BT
- Date
- 2018-03-24
- Comments
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They are just about making money and increasing charges. They continually increase the cost and tell you they can’t reduce it, yet they offer new customers cheap deals. They make it difficult to exit their contract and if you change anything your 18 month contract automatically renews. This industry needs regulating it is disgraceful how they operate. These are meant to be industry leaders.
- Location
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- Location
- great wishford
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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BT were a good company 10 years ago. Now they cut you off at random as a result of not carrying out work they promise has been done. If you try to speak to someone (presumably to save money at no interest to their customers) you wait on automatic answerphones for 20 minutes, to get disgruntled staff who keep you waiting 20 minutes 'sorting the problem out', just co cut you off do you have to start again. etc. etc. You can never get continuity with one contact, and none of them seem to have any clue what their colleagues have said or done. Without doubt the worst communications 'organisation' I have come across. They can't even communicate with themselves. To big, & absolutely disinterested in their customers. Total lack of management organisation. Their adverts of how good they are and how they care about customers are perhaps the greatest work of fiction ever created.
- Location
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- Location
- Northern Ireland
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
-
Simply horrendous service from BT. After months and months of sending the wrong engineers to install Wi-Fi for my business they simply never managed to install it at all. Pathetic 2 site inspections and multiple engineers come to do an under ground job for an overhead cable they just failed at everything. They then tortured me for missed Payments and arrears on Wi-Fi that was never installed and I did not have. After raising multiple complaints and getting lie after lie about installing my Wi-Fi I gave up. We then went on the loop of looking equipment returned that had already been returned to them. Failure after failure lie after lie. I am actually convinced they did not want to do the job due to the expense of putting a pole in to supply
Me with Wi-Fi. I was opening a new business and all the messing about and no Wi-Fi really effected me trying to start my business. They just don’t care or know what they are doing in my opinion. I went to the big brand BT and really did not get anywhere near what I expected from them. Dont go there in my opinion find another more reliable supplier.
- Location
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- Location
- Kenley
- Reviewing
- BT
- Date
- 2016-12-11
- Comments
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If I could give less than 1 star I would.BT are a shabby and misleading provider. Steer clear. If you want BT Sport you have to tell them!!
- Location
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- Location
- Barnsley
- Reviewing
- BT
- Date
- 2017-03-29
- Comments
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Avoid BT like the plague,worst customer service i have come accross in almost 50 years,rubbish product,rubbish company,don't touch with a bargepole.
- Location
-
- Location
- East Barkwith
- Reviewing
- BT
- Date
- 2020-12-05
- Comments
-
Just read some reviews and realised that the worst service I’ve ever experienced is normal for BT, how can this company be so poor at delivering what they promise / organise, I’m going to email the CEO to see if they are interested or aware of how poor the BT company has become
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-08-14
- Comments
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BT is the worst company I have ever had to deal with. I have taken out a contract for fibre optic broadband, TV and phone. As planned BT disconnected my old provider 2 weeks ago, but have not reconnected us. The phone works partially....but no internet and no TV. They won't tell us a connection date....the phone centre staff in India are beyond useless. They refuse to cancel the contract until the Internet is connected (I don't know why), but can't tell us when it will happen, but will charge us if we do then cancel!!!! So we are stuck with no internet, no TV and can only buy ourselves out of the contract when (if) they finally do manage to connect us. The also refuse to set up a temporary non-fibre internet connection to keep us going. The attitude is " we have disconnected you and there's nothing you can do about it, we are not going to help out in any way all or bother to find out what is going wrong, we are not even going to bother contacting you to let you know there is a problem, you will have to spend an hour of your own time on hold waiting to speak to us, and we will then tell you that we won't be doing anything to fix the problem for at least two weeks, now please stop bothering us"
- Location
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- Location
- bratton, westbury, wiltshire
- Reviewing
- BT
- Date
- 2017-09-15
- Comments
-
If I could rate them any lower like -10 I would. For 3 months bt couldnt fix a problem with our internet, every single week we would have to go through an hour long process of registering the fault either by phone or live chat. Everytime they send an engineer they turn up whenever they decide without notification, fiddle with a few things n then say yep all good n not tell us what the problem is. It would work for 10hrs n then starting cutting in and out constantly. After 3 months they found a fault in line and switched us to another, since then (2 weeks) our speed has been pathetic 6 - 7 mbs down n 0.7 mbs up, this is when we pay for fibre optics upto 54mbs. All this hassle has nearly destroyed 2 businesses that need the internet my son has been trying to start and we also have spent hundreds of pounds replacing everything in the house incl phones, cables n a computer.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2015-08-28
- Comments
-
Do not change houses with BT. Ever! By far the worst customer services and installation team that has ever existed. Nobody has control of the process and they will not provide any compensation for loss of broadband service when reinstalling is delayed. It took them 2.5 months to change over our broadband.
- Location
-
- Location
- Burstow
- Reviewing
- BT
- Date
- 2018-03-24
- Location
-
- Location
- west sussex
- Reviewing
- BT
- Date
- 2009-08-01
- Comments
-
For some time now have had consistently slow broadband speed well below that advertised and paid for. I shall be chnaging supplier very soon.
- Location
-
- Location
- Cheltenham
- Reviewing
- BT
- Date
- 2022-11-21
- Comments
-
Absolutely shocking, changed from virgin to BT and was the worst mistake ever, engineers came and had to fit the boxes out on my balcony as they said they can’t drill the wall but did on my neighbours, had to get a giant extension lead from there to the living room, signal was always poor even tho I had the 5G booster box. When I said I didn’t want it anymore they said okay no worries just pay £233. Yeah nice one thanks for that
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.