3,590 Customer Reviews over 90 pages
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- Location
- Penzance
- Reviewing
- BT
- Date
- 2022-03-10
- Location
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- Location
- Cambuslang
- Reviewing
- BT
- Date
- 2019-11-30
- Comments
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Cant run more than 2 xbox ect.
I have bt best broadband £80 a month. It rubbish
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2014-01-24
- Comments
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If you're with Virgin at the moment and tempted to switch to BT because Virgin don't give loyalty points to long time customers, pls don't. You'll end up wishing you're still with Virgin. Internet's so slow, programs don't appear on its TV guide. Can't wait for my contract to end.
- Location
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- Location
- Froxfield
- Reviewing
- BT
- Date
- 2016-04-21
- Comments
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If I could go any lower I would. The service is at best awful. Villagers refer to it as "snailnet"
- Location
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- Location
- Greenwich
- Reviewing
- BT
- Date
- 2015-09-26
- Comments
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NEVER AGAIN BT !!
I had no problem for 2.5 years with TalkTalk and then Plusnet broadband. But after less than a month with BT broadband, our service went down for almost 3 weeks.
Needless to say this was a big inconvenience and also meant we could not watch the BT Sport channels we had subscribed to. To make matters worse we were told we would receive a refund for the period we had no service, but once it was fixed BT said we would actually receive no refund at all!
- Location
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- Location
- Croydon
- Reviewing
- BT
- Date
- 2015-07-09
- Comments
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BT is a joke- Low speeds and line dropping for hours at a time for over two months. Technician visited and checked my equipment said there was a problem with the exchange to my property. Call centre called me to inform me of the progress of the repair and told me that the case had been resolved. I told her what the technician had told me and the speeds i am getting is not the same as what i was told i would get when i entered into a contract. She spoke over me, would not listen and told me i was trying to get compensation. I called the UK base customer service and they were the same. An absolute joke
- Location
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- Location
- Albans House
- Reviewing
- BT
- Date
- 2016-03-28
- Comments
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I have recently found that my broadband speed was 0.5 Meg per sec. I made an effort to improve this by contacting BT. They informed me that I could get 9-15 MBPS. I then went through the process of upgrading and was told that this would be completed by 18.03.16. I called BT on 28.03.16 to find out where my new hub was and that I hadn't seen any improvement with my broadband speed. I was then told that I couldn't get anything better than 8MBPS. They also informed me that there was no evidence of the order being place.
I have wasted several hours of my time attempting to sort this out when it should have been quite an easy process. Also, why was I sold a package that can't be delivered?
- Location
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- Location
- Buxton
- Reviewing
- BT
- Date
- 2010-06-23
- Comments
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speed has dropped from a download of 1.8/2mps to 0.3mps and Bt helpdesk insist thisis because of distance from the exchange, 3.1km,as an BT pensioner I am seriously considering changing isp
- Location
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- Location
- Bell
- Reviewing
- BT
- Date
- 2009-08-31
- Comments
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Should you not get what you pay for?
- Location
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- Location
- Central London
- Reviewing
- BT
- Date
- 2018-07-02
- Comments
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The most horrendous experience I have had in 35 years of business. Our BT broadband was cut off after sevaral phone calls it transpired that someone unknown and completely unconnected to the business had been able to circumvent BT’s security and asked for the broadband to be terminated. I have spent over 9 hours over the last 5 days trying to get it reconnected. Despite BT admitting there had been a mistake and they are investigating my business has had no internet and as we have a VOIP phone system we had not had our telephone lines. I have made over 32 calls some lasting as long as 2 1/4 hrs (from which the so called manger responsible for sorting out the problems put the phone down on me principally as I had asked, for the fourth time, to speak her manager). Nobody is apparently remotely interested in resolvolving the issue and all this time my business is suffering. It is absolutely shocking they have a monopoly and behave like this despite it being their incompetence. I strongly urge anyone who reads this to never use BT Braoafbsnd if you can help it.
- Location
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- Location
- Tattershall, Lincolnshire
- Reviewing
- BT
- Date
- 2009-08-28
- Comments
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Speed check is shocking, considering I was getting a faster connection in the North of Scotland with BT. The wireless is awful Hub V1. I live in a small 3 bedroom house and my playstation 3 cannot connect when downstairs as hub is upstairs
- Location
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- Location
- Bury St. Edmunds
- Reviewing
- BT
- Date
- 2018-01-31
- Comments
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I have now placed an order for fibre broadband with BT 4 times. The first two orders apparently didn't reach the engineers (I need fibre cable installing to my property). The only way I discovered this was because I called them to check on progress. The third attempt looked good, I received confirmation email almost immediately. Within 24 hours I then received another email saying the engineers needed to conduct a survey and therefore I had to change the installation date. Each application takes almost an hour, so by then I had lost 3 hours of my life. So I cancelled.
As I can only get fibre cable to my property by applying through BT, I tried again yesterday; order placed after a mere 45 minutes. I have still to receive the confirmation email which I was assured would be with me almost immediately. I am therefore confident this fourth order is not progressing but can I be arsed to chase them yet again? No.
I'll stick with Talktalk and their abysmally slow broadband speed, but at least they are competent.
- Location
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- Location
- basingstoke
- Reviewing
- BT
- Date
- 2009-09-29
- Comments
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Although being upgraded to the 20MB option I think BT did this network upgrade in my area before it was totally ready. This is born out by the drop in downloading speed initially, compared to my 8MB option previously.I do not like the Indian call centre for support because I cannot always understand what they are saying.Bring back call centres to this country for a customer friendly service.
- Location
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- Location
- Brownhills
- Reviewing
- BT
- Date
- 2021-09-26
- Comments
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Possibly, nope definitely the worst company to be with. When i have managed to get through to customer service, i have been spoken to like a piece of rubbish. The internet is rubbish and when some one calls the house phone the internet goes off. If Virgin were in the street i would be happy to pay the extra and go with them. I would not recommend BT to any one, a total waste of time.
- Location
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- Location
- Woodside Perthshire
- Reviewing
- BT
- Date
- 2016-04-04
- Comments
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Used to be excellent now really dire
- Location
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- Location
- Brownhills
- Reviewing
- BT
- Date
- 2021-01-22
- Comments
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BT is the worst provider i have been with. Sky was more reliable and they use they BT line.... go figure??!!. Customer service is the only positive they have in my thoughts. As soon as virgin media is in the street I will be changing provider. I would not recommend BT services.
- Location
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- Location
- Brownhills
- Reviewing
- BT
- Date
- 2020-12-21
- Comments
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I've had BT now for nearly 6 months, in this time I'm now on my second hub.i cannot get wireless at the rear of the house and my pc is 6ft away and cant connect to the hub ffs. I had better connection with sky who use BTs lines.... go figure. I cant wait for Virgin to come into the street.
- Location
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- Location
- MINCHINHAMPTON
- Reviewing
- BT
- Date
- 2021-04-11
- Comments
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Current download speed is 1.8Mb, upload is 0.3Mb. Barely good enough!
- Location
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- Location
- Hockley
- Reviewing
- BT
- Date
- 2017-04-27
- Comments
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Worst company I have ever dealt with, they lied about the price and since then I have had nothing but issues, cannot wait to leave them.
- Location
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- Location
- Burtonwood
- Reviewing
- BT
- Date
- 2009-08-21
- Comments
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Problem has been ongoing for about 7 weeks. Underground work needs to be carried out. I was told it had been carried out but it is supposedly being carried out today. They told me lies and broadband speeds are pathetic - 332kbbs download 328 kbps upload.Would not recommend BT.
- Location
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- Location
- ilford
- Reviewing
- BT
- Date
- 2023-02-19
- Comments
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Disgraceful customer service & the network service is appalling. why did I leave virgin. nothing but heartache
and headache. I was promised download 150 mbps of speed, but as soon as the cancellation period was over I've been getting only 20mbps for 2 months now. after being transferred from tech support and billing dept. several times the women cut the call. please don't join BT they make plenty of promises but don't deliver. they will destroy your piece of mind and bill you for it 24month.
- Location
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- Location
- Woodborough Nottinghamshire
- Reviewing
- BT
- Date
- 2009-12-22
- Comments
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Have had an issue about speed with BT since I switched to them.People next to me on same company are getting between 2.00 and 3.00MB I was getting 0.9 at good times. Have complained to BT who sent an engineer out to test the line and said nothing wrong with your house wiring system and nothing wrong with the line to the house, I asked about the other peoples speed he said just one of those things. When he left my speed has now gone to 1.6 now strange that it has but still not good enough as the engineer said I should be getting three.
- Location
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- Location
- Woodborough Notts
- Reviewing
- BT
- Date
- 2009-12-07
- Comments
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BT claims 8mb but I have never had more than 0.9mb even though they claim I should get 1.5 on my phone line I have tested it on quiet times so there are no excuses about too many people using Broadband in this area.. When I put in the post code they claim 4mb. Come on BT you should be able to do better thasn this
- Location
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- Location
- Uttoxeter
- Reviewing
- BT
- Date
- 2018-02-09
- Comments
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I put one star because I couldn't choose none. Absolute rubbish. Don't do what they say, don't deliver. In a new build, still no land line since September (5 months now) and no Internet since December (2 months) and we are still paying... A few engineers came to fix the broadband and connected us to the network of our neighbours to finally remove the connection as not set-up correctly. Still awaiting for some update, they cannot be bothered to tell us what is going on. Simply the worst customer service I have ever seen. I couldn't care less that they understand how frustrated it may be to spend hours on the phone to simply get an update. Stay away!!!!!!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-09-09
- Comments
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Customer service for technical support is a big FAT joke very rude, very racist! And unable to help dont waste your time no one will help. As long as the money is good for the company. What call center put you through to not help but become racist with names likes.
- Location
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- Location
- Co. Down
- Reviewing
- BT
- Date
- 2015-06-06
- Comments
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It took BT three months and one day to connect my BB. Offered me £9 in compensation. Operate like a garden shed business and wash hands of you even when it's their serial incompetence at fault. Now taking them to court.
- Location
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- Location
- Glasow
- Reviewing
- BT
- Date
- 2018-04-05
- Comments
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They keep putting the price up without telling me, what a shower of crooks.
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2018-01-26
- Location
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- Location
- Worcestershire
- Reviewing
- BT
- Date
- 2017-03-21
- Comments
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BT must rate as the most useless company in the U.K. Service - rubbish, customer service - painfull. Eight days to get a simple modem problem resolved with littl or no help from their customer services
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2015-12-08
- Comments
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Have currently given 5 stars but only came on line today. Was with Orange / EE (from the days of Lineone) and for the last 3 / 4 years had problem after problem with them. Poor customer service, speed issues and more. Had a total of 5 routers sent to me, hung up on on numerous occasions and had an engineer out to the house. Finally after the last issue where the support desk simply did not understand what I was telling them put the phone down and immediately contacted BT to switch. From that moment on it's run like clockwork. The sales person right from the start advised me not to go for the top end as those speeds were not available in my area but infinity 1 between 28mps and 39mps were so I could have that at £10 per month as opposed to the 70mps plus deal at £30, result £20 saving already. Line rental already with BT, no change there. Went through all the details, bit long winded but they have to do it. He told me BT sport would be on my Sky that night, it was on before I came off the phone, change over day was the 8th, which it was and equipment would arrive a couple of days before, spot on again. I received paperwork and emails confirming everything including they were handling the switch from my current supplier, they were soon on the phone once that request hit them! Had an automatic call this morning telling me the broadband was up and running before I had a chance to swap over the equipment. Set it up, plugged it in and hey presto, all good. Speed good, box stable and wireless working faster than Orange ever did. Only glitch is email? To get access to the outgoing server you have to have at least 1 BT email account with a user name and password but that's not too sad. Hopefully it will continue like this or I will update my review.
And no I don't work for or have anything to do with BT, if there had been any problems the review would have reflected that. Seeing that there was only negative reviews on thought I would share my positive experience
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2014-10-13
- Comments
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Ordered infinity2. Two weeks after the order they started changing installation dates. Said I wanted to cancel, so they fast tracked my order, and promised an early connection. After booking another day off work, they cancelled that date. Have now left BT before even being connected and will wait for Sky fibre.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-04-30
- Comments
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I needed to close my account as we had an eviction notice and we are all leaving the house (which needs workings and no one else will live there).
The account is in my name but was shared by 4 people and is too expensive for me to move it. I called 2 times asking how much I would've faced to stop the contract earlier and I've been told £30, both times. Based on that I took my decision and called the third time to close it. Surprisingly I've been asked £93, from an advisor that started to explain how stupid I was to leave BT, checking my private usage, and not being helpful at all.
I closed and called on another moment. I was asked £130 this time. I asked to speak to a manager to explain the situation but my request was denied.
I opened an official complain and received an email which told me they would've call me back in 48, maximum 96 hours.
After 144 hours nobody has got in contact with me.
Who called, instead, was the office for payments as I cancelled the direct debit.
He put me through other 3 people, one of them was more like a robot than a person, not able to conversate with me, since I finally closed the account.
Now I face a massive bill for an house where there are not people living in and where I cannot even access anymore.
BT makes you a fool, doesn't care about the situation, and has not will to help you in any way.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2017-12-06
- Comments
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Rubbish company, alot of hidden charges and when you asked them about all the charges and fees they will deny it and refused to give your money back. Dont trust this conpany! 00000000 star! Wont recommend it at all!
- Location
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- Location
- Archway Lodge Stable Yard Mentmore
- Reviewing
- BT
- Date
- 2021-02-09
- Comments
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Speeds are very bad 3.83 mb
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2023-02-19
- Comments
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BT have been terrible for me, from being unable to schedule a fix for my internet when it was down for 6 weeks to accidently cutting me off and being unable to resolve it for over 2 weeks. Speed is below average for my area but was within the realms of acceptability when working.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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Just poor on all counts, £50 cancellation fee even though out of contract
- Location
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- Location
- CANTERBURY
- Reviewing
- BT
- Date
- 2016-10-30
- Comments
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I wouldn't even give a star for the overall service. I have been with BT since beginning of September. It was the worst mistake going with this provider. I tried to save a little money as SKY was out my price range for the speed i needed. I have the 52 mbs but the actual top speed i can get is 33 mbs (being told this from the BT technician that came to my home) Since my package started i have not had a fully functioning service for longer than 3 days. They still have not fixed my problem as i believe they do not know what it actually is with a technician testing everything within my house i and every thing is fine and working other than the service BT provide. Each time i have phoned BT (around 15 times) no matter the time of the day i have an average wait time of about 40 mins and when i do speak to someone i believe there is a culture clash as there is no empathy or even a generally recognition of social companionship. I have tried to leave the contract due to their speed guarantee but they have fobbed me off with so much and it seems i am stuck in the contract as i can not deal with the extreme hassle of fighting them. PLEASE DO NOT MAKE THE MISTAKE AND BE WISE
- Location
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- Location
- Kirkcaldy
- Reviewing
- BT
- Date
- 2021-10-19
- Comments
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Broadband is reliably slow!! Virgin is x30 faster than by in my area ???
- Location
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- Location
- Warwickshire
- Reviewing
- BT
- Date
- 2016-08-03
- Comments
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Fast but expensive and full of contract loopholes to cost you more. AVOID.
BT Infinity is not unlimited, it has a limit of 20GB per month which is not enough for general use. Upgrading after the contract costs twice what a new customer would be offered.
The TV service is not worth the money as offers no extra channels to regular freeview.
- Location
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- Location
- Kingston upon thames
- Reviewing
- BT
- Date
- 2019-04-09
- Comments
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Internet kepts cutting around 30-40 times in a day, as a gamer you can’t rely on it to play a single game without worrying about it being cut mid-session. Tried calling them about it and they said they cut it and also slowed my internet down because of “excessive usage” (downloading files, in my case it was a single ps4 game mandatory UPDATE from the legal market where every player has to update their game) on a contract that says “unlimited internet”. All i have done is watch YouTube video and amazon prime.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.