3,590 Customer Reviews over 90 pages
-
- Location
- Derry
- Reviewing
- BT
- Date
- 2017-02-08
- Comments
-
DO NOT SIGN UP FOR BT BROADBAND. Even rating the wifi and bt services is more than generous. We get the premium wifi package, we specifically pay more to get a better wifi. Complete rubbish! It's unbelievably slow, everything buffers all the time. The wifi also cuts out at least 4 or 5 times a day. It was off today and yesterday for 30mins even after turning it on and off. Staff are so rude and unhelpful. Would highly discourage anyone from purchasing bt broadband
- Location
-
- Location
- Hampton,Greater London
- Reviewing
- BT
- Date
- 2022-09-13
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-11-22
- Comments
-
Very unreliable service; especially over the last 3 month. The broadband speeds over the last week have been very slow and my infinity broadband stopped working 2 days ago. Last month my phone stopped working for a week. Customer service is almost on existant. Overall opinion, don't use BT.
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2014-03-17
- Comments
-
Would like to comment on reliability and speed but have been waiting over 6 weeks for them to even get a phone line connected. Hope their broadband is quicker than their engineers. Getting through to customer services is a nightmare, kept on hold for ages before being answered, obviously on my mobile phone. Rubbish service!
- Location
-
- Location
- Neasden
- Reviewing
- BT
- Date
- 2023-10-12
- Comments
-
Worst service ever. Avoid
- Location
-
- Location
- Orpington
- Reviewing
- BT
- Date
- 2017-06-08
- Comments
-
If you are thinking of joining BT for their TV and phone services let me warn you that you will be wasting your time and money as their service is the pits of any provider in the country and even Talk Talk is a better option.
Lousiest Broadband bandwith - can't even print wirelessly-
Can't receive any advertised channels - HD quality is a joke - exorbitant telephony charges - rubbish customer service with useless remote call centre service - to name a few of the reasons you should steer clear of BT
- Location
-
- Location
- Landon
- Reviewing
- BT
- Date
- 2016-09-26
- Comments
-
Its joke I made mistake to join them 3 months now same problem they should not allow advertised in TV because that's trap
- Location
-
- Location
- york
- Reviewing
- BT
- Date
- 2022-02-01
- Comments
-
you wont find much worse than this garbage bad service useless engineer impossible to get assistance the worst i have ever been involved with
- Location
-
- Location
- york
- Reviewing
- BT
- Date
- 2021-11-09
- Comments
-
having switched from sky to b t i can not return to sky quickly enough The whole experience with B T has been dire broadbad wont connect poor set up by engineer phone line wont work hours and hours on the phone and computer when they did manage to provide a service BAD BAD BAD
- Location
-
- Location
- york
- Reviewing
- BT
- Date
- 2021-12-22
- Comments
-
the worst service I have ever experienced After switching from sky we are back with sky with in one month Absolute garbidge BAD BAD BAD BAD no stars is the rating they deserve
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2016-07-08
- Comments
-
Very poor customer service!!!
Charged me without any explanation!!!!
I sent them many email and call them many times but unfortunately nobody was responsible!!!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-09-28
- Comments
-
BT's offering is way below par! The connection is ridiculously slow and other times, we cannot connect at all. Complained to Customer Services and they were of very little help. In fact, they were rude and obnoxious. They need to all be sent on some form of training course in effective customer service. Simply awful! Will never go back to BT for as long as I shall live.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2023-12-20
- Comments
-
Avoid BT at all costs. Very slow broadband, overpriced and terrible customer service. Before joining, BT promised to transfer my service from Talk Talk, which never happened, and I ended up paying for 2 Service Providers and failed to pay back my money.
- Location
-
- Location
- London Finchley
- Reviewing
- BT
- Date
- 2016-07-03
- Comments
-
over all satisfaction veer poor
customer service extremely POOR
Broadband speed Poor never experienced 1 MB for the serviette they sold me as 10Mb
Broadband readability very poor often without. They were charging me £15 a month for a service I had not most of the time and I have send them hundreds of email.
- Location
-
- Location
- LONDON
- Reviewing
- BT
- Date
- 2016-02-22
- Comments
-
BT Possibly the worst company I have dealt with for receiving broadband and tv.
Placed order in January now end of February still no broadband or tv.
They are cheaper for a reason.
"Very poor customer service/care "
Overall Experience
Please remember that their tv runs of the broadband so if your broadband is slow you will get buffering also no broadband no paid for tv channels will work. Engage with them at your peril i'd rather pay more for to get consistency of service
quality of product
and good quality customer care.
Going back to my previous provider *** 15 years of uninterrupted service take my hat off.
- Location
-
- Location
- bude cornwall
- Reviewing
- BT
- Date
- 2018-04-04
- Comments
-
Bt broadband from BT does not do what it says it will i was offered up to 32mg speed and yet i have never got over 25mg
almost every weekend i get up to 8mg yet i still pay the price for up to 32mg i then get emails asking me to take the higher broadband higher price and supposedly higher speeds yet BT's own engineers state i could never get over 32mg with the line i have now but still they push me into getting the higher broadband just so i have to pay more for the same as i get now something should be done about Bt and there practises
- Location
-
- Location
- Sutton
- Reviewing
- BT
- Date
- 2014-10-20
- Comments
-
BT is great. I keep finding my self coming back to BT over and over again. The Indian call centres are lousy however, the actual internet service they provide is absolutely top notch and I have never had my connection go offline EVER. The English call centers however, are good (if you every manage to get through to them).
- Location
-
- Location
- North Tyneside
- Reviewing
- BT
- Date
- 2021-06-07
- Comments
-
On moving to BT, my elderly, hard-of-hearing grandparent intended to retain our phone number, but this did not happen (whether through misunderstanding or miscommunication). We were only made aware of this months later when our original number was deprecated by our previous provider, and we contacted BT to inquire what was happening. We're now outside of the period BT would allow us to reclaim our original number.
The problem is that BT did NOT notify us of the change of phone number. Had they done so, we would have been able to promptly rectify whatever issue led to not retaining our original number, and we would have been able to reclaim our original number within the allowed time period.
The agents I've spoken to have been nothing but helpful, I cannot fault them and I understand there's nothing further they can do to help, but the failings of BT's processes have resulted in an easily avoidable issue and inconvenienced my elderly grandparent.
- Location
-
- Location
- South Yorkshire
- Reviewing
- BT
- Date
- 2016-02-15
- Comments
-
I joined BT on the 7th December 2015 and was very happy until 6th January 2016 when my phone line and wifi went off, After lots of calls from me to bt and promises the service would be working the next day after 5 days the phone line was fixed but we still have no wifi 2 months on. We keep getting told it will be next week and when that week and date comes we then get told yet again next week. I give up with them. What a waste of time.
- Location
-
- Location
- Brighton
- Reviewing
- BT
- Date
- 2017-07-26
- Comments
-
Beware of all BT charges, transparency
Recently advised BT the required 30 days’ notice (not to renew) prior to the renewal date (late August 2017) of the 12 month fibre optic broadband contract.
Although this contract will end after the 12 month contractual period (no early cancellation), I still have to pay the £31 charge for stopping BT broadband, the cessation fee.
On commencement of the contract BT charged for broadband setup, router postage amounting to £56.95 (disclosed and transparent). Normal monthly broadband charges apply (disclosed and transparent)
This cessation charge of £31 was not transparent and mentioned when I took the service 12 months ago and was only brought to my attention when I decided not to renew the BT broadband contract.
Ofcom should enforce that all charges associated with a broadband contract (upfront and cessation charges) are clearly highlighted/disclosed and made transparent in all marketing information by relevant companies offering such services.
- Location
-
- Location
- 1 High Street, Edwinstowe
- Reviewing
- BT
- Date
- 2023-10-15
- Comments
-
They claim that they have unlimited unbreakable WiFi? Don’t even bother! It’s all just a false advertisement. Not a day passes and I regret using BT. It doesn’t even manage to stay online for 24 hours before breaking. Absolutely horrific. Rate a 0 or lower if I could
- Location
-
- Location
- Cornwall
- Reviewing
- BT
- Date
- 2018-07-11
- Comments
-
I ordered Fibre Broadband on 20th April, was booked in for 22nd May... nobody turned up. Was re-booked for 11th June, engineers turned up but it turns out they was going to supply it wrong address... was re-booked for July 4th, i rang on 2nd July to confirm they was coming.... nobody turned up !! Was then told it was being put in on the 12th July... Only to be told this afternoon it isn't being done now until 17th July. Cancelled my order... useless doesn't even start to describe how utterly rubbish BT are... For a large communications company, it doesn't bode well when you can't even communicate between your own departments... Almost 3 months and still no service. Absolute disgrace !!
- Location
-
- Location
- Llanelli
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
-
Considering I'm supposed to get around 3.91 and am only getting 2.5max on a good day.The sooner BT puts down cable then maybe the speed would be somewhat faster
- Location
-
- Location
- Clydebank
- Reviewing
- BT
- Date
- 2017-08-20
- Comments
-
We've had difficulties with our broadband service for almost a year. Every time we answer the phone the router goes off. Tablets cut off, desktop courts off, our sons UNI work cuts off, its a joke.
I have been told its because we have trees near our home, I've been told its because we have a number of devices in our home and my favourite has to be, its because of the wet weather. We live in Scotland for God sake, it always rains.
My recent attempt to have this sorted was 18/8/17. I was told what I knew, its either the socket or the filter. I was told I could buy a filter locally as they are fairly inexpensive and, if I know a local electrician I could get them in.
Eventually got an engineer appointment booked. I got two texts reminding me of the booking, and then a third to tell me my broadband was working fine now and the engineer had been cancelled. Yes, they had magically sorted the problem by doing absolutely nothing to rectify the phone cutting out. I phoned back and the appointment is back on apparently, but with a different type of engineer. Let's see where this goes.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2011-05-21
- Location
-
- Location
- Inverness
- Reviewing
- BT
- Date
- 2023-01-31
- Comments
-
BT is probably the worst broadband provider out there Sky Talktalk have the same WiFi plans as BT I’m overpaying for poor quality internet
- Location
-
- Location
- northern ireland
- Reviewing
- BT
- Date
- 2014-07-21
- Comments
-
The worst idea my mother has ever had !! Bt youview box and broadband dnt work half the time the hub turns of every hour or less the demand players dont work andwe have had a tech person out every month since we got it in ! Every time u phone to get it fixed u cant understand the person over the phone and they are ignorant to you ! Bt is a useless ... that I have told everyone how much problems we have had and that I will never be working with again !!!!!!
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2018-01-22
- Comments
-
Terrible customer service. BT left me with no broadband for 6 weeks because they said it was an Open reach problem and Open reach said it was a BT problem (even though there the same company) I was passed from person to person hung up on 6 times and promised 7 call backs that I never received. And when enquired about cancelling my contract I was told I would have to pay the cancellation charges even though they weren’t providing me with the service I was paying for. When they finally fixed the problem a very rude manger said all they could offer as compensation was my money back for 4 of the weeks did not have service and that money would only be offered as credit on my BT account not put back into my bank account. They also charged me a extra £130 for an engineer visit that was supposed to be free because my home hub was not working and when I asked for that money back they said they couldn’t do it because the ONE person out of the whole company that can do that wasn’t in. So I still have not got my money back because that one person still is not in and they’re basically refusing to give it back. I would STRONGLY advise anyone considering BT as there broadband provider to go else where. They are a joke and will just take you for a ride to try and get as much money out of you as possible.
- Location
-
- Location
- Lockerbie
- Reviewing
- BT
- Date
- 2014-12-20
- Comments
-
just terrible. well and truly ripped off
- Location
-
- Location
- Inverness
- Reviewing
- BT
- Date
- 2018-08-16
- Comments
-
Absolutely useless!!!!!! Cuts off all the time!!!!!
- Location
-
- Location
- bromsgrove
- Reviewing
- BT
- Date
- 2015-03-23
- Comments
-
What a shambles, been with bt 3 months of witch 2 months on the phone to them, if I do another reset I will break down, on my second remote as they thought that will keep me quiet, noooo!! They have no clue, they wanted me to have a cable running down the stairs to feed my computer upstairs, how dangerous..
They haven't a clue and can't wait to get back to sky !
- Location
-
- Location
- North West
- Reviewing
- BT
- Date
- 2015-08-13
- Comments
-
Appalling service. Like so many, we only went with them because my boyfriend wanted BT sport. They have ripped us off every month for the last year. They have LIED to us over and over, changing contractual agreements and pricing for broadband and BT sport it is nearly £50 PER MONTH! We have no home phone and the BT sport has not been used since we moved house 4 months ago and yet every month our bill goes up and up. They refuse to offer a refund and an explanation. CANNOT WAIT TO SWITCH NEXT MONTH.
- Location
-
- Location
- chingford
- Reviewing
- BT
- Date
- 2023-03-13
- Comments
-
The worst broadband you can have.Very slow and most of the time you don't have a connection,if you go to other rooms where the broadband is not there ,there is no chance you can have some wifi.
VERY BAD,if i can give them 0 star i would,1 star is to much for them.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-10-31
- Location
-
- Location
- Reviewing
- BT
- Date
- 2021-12-15
- Comments
-
AVOID!!!
If i could rate it O i would.
Had our activation day on the 6th of
December and I am still here with no internet.
Booked in an engineer visit for the 9th.
Nobody showed up. Called in to book another
one, and they forgot to actually book in the
appointment.
We were supposed to have another engineer
visit today on the 15th and the engineer did
not show up again. When i called in they could
not explain the situation.
Worst customer service i have ever seen in my
life. Agents replying in a rude manner raising
their voices at us.
No compensation for missed time of work or
extra mobile data cost.
We've been here with no internet for almost 2
weeks.
To anybody who is thinking of switching to
bt.
AVOID AVOID AVOID
- Location
-
- Location
- Leicester
- Reviewing
- BT
- Date
- 2018-03-25
- Comments
-
I switched my internet provider from Sky to BT two months ago and I have nothing but problems with the reliability of the connection and the service I receive. The internet connection drops out and I get very low speeds to the point where I cannot open a web page! In the 6 years with Sky I never had any problems with connection or any cause to call customer services.
Every time I contact BT they test the line and find no fault, they say the line is not dropping and fob me off with the same old things to try, on the last call I was told BT they will only guarantee a wired connection and told me to hard wire all of my devices or to look to change my provider. When I asked to leave my contract due to the issues I was told I would be charged. I am now trapped in a contract that does not deliver the service I need consistently.
BT customer service is very poor and they do not care about their customers and are only interested in fleecing them for the money. I do not write review normally but I felt compelled to write at my disgust at the way this company treats its customers.
Do not use BT for internet, if you have problems you will be on your own
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-09-11
- Comments
-
The speed is just below average, low yet reliable, and therefore acceptable as long as you don't play video games.
But here is my problem.
I just moved address, to do so, BT forced me into a new 12-month contract and offered speed between 6 and 10mb.
I am now at the new address and the service is between 1 and 4mb, so under the speed mentioned, so since it is a new contract (forced by them) I have decided to enjoy the 14 days cancellation policy.
I was then explained I still had to pay £31 to disconnect the line and £55 for the router.
When Challenging these cost, saying I was only canceling because the service was not fulfilled anymore, I was tald it was fulfilled since the "minimum speed guaranteed" was only of 1MB.
This is a Joke, This is BRITISH TELECOM, our nationnal supplier of telecommunication, and they still find a way to rip people off and refuse to admit fault.
Rubbish
- Location
-
- Location
- Stoke
- Reviewing
- BT
- Date
- 2019-11-01
- Location
-
- Location
- North Nibley, Gloucestershire
- Reviewing
- BT
- Date
- 2015-02-27
- Comments
-
Broadband in our Village is dreadful. We are not far from Cities of Bristol & Gloucester, yet there are times when broadband fails. Speed at very best can be 1 mb, but much more likel;y to be a lot less. On occassions when I have tried to test the speed, it has been so slow it won't even drive the speed tester.
We had hoped that fibre broadband would be coming to the village when BT brought it to our local exchange. But 2 years on we are told they aren't. This is unacceptable in 21st Century in England. Time BT monopoly was stopped. We pay a lot for a poor service. Worst of all is that letters to BT never get answers and one can never identify who makes the decisions.
Do something about it!!!
- Location
-
- Location
- Uckfield
- Reviewing
- BT
- Date
- 2021-08-26
- Comments
-
You have to wait for them one month to come and install but when you are waiting for them they put your appointment 15 days later without telling you, after two month since I ordered I had to order another broadband.worst customer service,
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.