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Regular Broadband-related news and comment from the Broadband.co.uk team.

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National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

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Virgin Media

Virgin Media's new VIVID ultrafast broadband sees top speeds boosted to 200Mb downloads

Posted on 2015-10-14 12:29 in News Offers Virgin Media

Virgin Media were already the fastest of the big broadband providers, but since the 1st of October they've become even faster! With the introduction of the new hybrid fibre-coaxial VIVID packages, Virgin Media customers can enjoy download speeds of up to 200Mb!

The speed difference compared to fibre-to-the-cabinet competitors is thanks to Virgin Media's DOCSIS 3 technology. Their insulated coaxial cable houses a thicker copper core and is run directly into your home. This means that there's much less signal loss than there is over the copper phone lines used by most fibre broadband providers, so the speeds you can get are much faster and you won't experience slowdowns with distance from Virgin's street cabinets. The launch of VIVID sees tweaks to the protocol and technology used to get even more speed out of Virgin's existing hybrid fibre-coaxial network.

Interested? Why not use our postcode checker to see if you can get Virgin Media in your area, then check out the following better than half price deals!

VIVID 100 plus Phone Weekends - £9.99 a month for the first year
VIVID 200 plus Phone Weekends - £14.99 a month for the first year

Want to add a Virgin Media TV package, currently reduced in price for 9 months? VIVID Big Bundles start from only £19.99 a month. The Big Bang package comes with 130+ channels and VIVID 100. If you want the faster VIVID 200 speeds, then the Big Kahuna bundles come with over 230 channels, while the Big Daddy has over 260!

Existing customers can also benefit from the faster speeds with the option to opt into a speed increase rolling out between the 1st of October and June 2016, with 90% of customers expected to have the option available by the end of 2015. Customers on slower speed tiers are also expected to see a boost in upload speeds.

Looking for a cheaper Virgin Media package or standalone broadband without phone or TV bundled in? Explore the rest of the packages that Virgin Media have on offer!

Broadband discount offers for new customers only. Time limited introductory offers. Products only available in Virgin Media cabled streets - use our postcode checker to find out if this is available in your area. £49.95 set-up fee applies to standalone broadband packages. Line rental required for phone and TV bundles at £16.99 a month, or £164 for a year up front.

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Student Broadband Guide

Looking for broadband at university? Our Student Broadband Guide tells you all you need to know!

Posted on 2015-09-04 12:52 in Features Offers

With the Summer holidays coming to an end, it's time for new and returning students to head off to university. A decent broadband connection is vital for student accommodation these days, as so many aspects of university life rely on it. But many students only need to stay connected during the academic year and head back home for the summer months. This makes long contracts a waste of money as you either have to keep paying for the whole year, or incur fees for leaving your contract early. Luckily many unlimited broadband providers have 9 month offers designed just for student houseshares that also take into account your limited student budget. 

  • BT Student Broadband: Sign up with your .ac.uk student email address to take advantage nine month contracts on both BT Infinity and standard copper broadband.
  • Sky Student Broadband: You don't need to be a Sky TV customer to take advantage of their student deal - just pay for line rental, and get truly unlimited up to 17Mb broadband free for the nine month contract.
  • TalkTalk Student Broadband: TalkTalk are offering their usually 18 month contract SimplyBroadband package on a 12 month contract with 12 months free, exclusively for students. Includes a £50 Love2Shop voucher*.  Pay line rental a year up front to save even more.
  • Virgin Media Student Broadband: If you can get Virgin Media in your area, then you can benefit from their ultrafast speeds on a 9 month contract. Suitable for even the busiest student homes.

However, you don't necessarily need a student-specific package to cover your needs. Plenty of broadband providers offer short, monthly contracts that also fit the bill. We've put together a guide that gives you all the information you need to know about student broadband, with a list of all the deals that suit your requirements as a student.

Check out our Student Broadband Guide!

*Voucher only available to new customers who order online, switch from BT, Sky or Plusnet and keep their existing landline phone number.

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TalkTalk with £50 shopping voucher

Get SimplyBroadband from TalkTalk free for 18 months!

Posted on 2015-08-18 15:38 in Offers TalkTalk

If you're in the market for a new broadband contract, TalkTalk are currently offering their SimplyBroadband package as free for 18 months - it's an offer so good that TalkTalk are calling it the Boss of Broadband Deals! With the SimplyBroadband package, you benefit from speeds of up to 17Mb and a truly unlimited download allowance. You'll also get a free Super Router, HomeSafe® online protection, and free calls to other TalkTalk customers. Sign up before midnight of the 21st of August, and you can also claim a £50 Love2Shop voucher, which can be redeemed in a number of popular high street shops!

Sign up for TalkTalk SimplyBroadband today, FREE for 18 months!

Interested in fibre broadband deals or TV packages? Explore TalkTalk's range of truly unlimited, reduced price deals!

Minimum broadband contract 18 months. Free broadband offer ends midnight, 28th September. Voucher offer ends midnight, 21st of August. Love2Shop vouchers only available to customers switching online from BT, Sky or Plusnet and keeping their existing landline number. Speeds dependent on location and distance from local exchange - use our postcode checker to find out what's available in your area. Line rental required at £16.70 a month, or £180.36 for a year up front. £6.75 delivery fee for the router.

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TalkTalk with £50 shopping voucher

Expired: TalkTalk Fibre Flash Sale - reduced price broadband for 18 months!

Posted on 2015-08-04 16:20 in Offers Expired TalkTalk

If you're shopping around for a great fibre deal, then TalkTalk's fibre flash sale could be exactly what you're looking for. With TalkTalk's fibre offer, you can enjoy unlimited superfast broadband for just £7.50 a month with free connection! What's more, the special introductory price lasts for the entire duration of the 18 month contract, not just the first 12 months! This package can also be stacked with TalkTalk's current £50 Love2Shop voucher deal, which can be redeemed in a large range of popular high street retailers. So hurry to take advantage of these money-saving offers!

Sign up for TalkTalk Fibre today for £7.50 a month!

Can't get fibre in your area? Interested in a broadband deal that comes with TV package? Explore a range of truly unlimited, reduced price deals from TalkTalk!

Minimum fibre broadband contract 18 months. Offers ends midnight, 13th of August. Love2Shop vouchers only available to customers switching online from BT, Sky or Plusnet and keeping their existing landline number. Fibre deals only available in fibre-enabled areas - use our postcode checker to find out if you can get fibre in your area. Line rental required at £16.70 a month, or £180.36 for a year up front. £6.75 delivery fee for the router.

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TalkTalk with free Netflix

Expired: Get TalkTalk TV Plus with free Netflix for 6 months!

Posted on 2015-07-14 17:07 in Offers Expired TalkTalk

For a limited time only, TalkTalk are offering 6 months free Netflix (worth £44.94) when you sign up to their Plus TV package! As soon as your TV service is live, TalkTalk will send you a code to redeem at Netflix.co.uk. Already got a Netflix subscription? Don't worry, you can simply extend your subscription for 6 months by adding the code that TalkTalk will supply to your existing Netflix account!

Sign up for TalkTalk Plus TV with 6 months free Netflix today for £10 a month!

The Plus TV package lets you enjoy over 70 Freeview channels (including some in HD), record 200+ hours of TV, provides access to many on demand channels, plus much more! It also comes with truly unlimited broadband, Anytime calls, a free YouView recording box, a TalkTalk mobile SIM, and free connection. The Netflix offer can be stacked with both the current £75 Love2Shop voucher and 18 months half price deals. So hurry to take advantage of these great deals or explore even more truly unlimited, reduced price TV and Fibre deals from TalkTalk!

Minimum broadband contract 18 months. Netflix offer ends midnight, 23rd of July. Love2Shop voucher offer ends midnight, 16th of July. Love2Shop vouchers only available to switching customers ordering online. Fibre deals only available in fibre-enabled areas - use our postcode checker to find out if you can get fibre in your area. Line rental required at £16.70 a month, or £180.36 for a year up front. £6.75 delivery fee for the router.

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Direct Save Telecom

Direct Save rebrands to improve customer experience

Posted on 2015-06-03 12:20 in News Direct Save

Direct Save have recently revamped their website to make it easier on the eye and to navigate around so that customers can easily find what they're looking for. The new-look website that works smoothly on both computers and mobile devices also makes the process of buying broadband from Direct Save much simpler, be it online or over the phone.

Direct Save offer a range of products to customers, including basic broadband and phone bundles, Fibre Optic broadband, and Fibre to the Home in selected areas. They are also one of the few Internet Service Providers who provide no contract ADSL broadband, allowing customers to control their account on a month by month basis, making these packages ideal for people in short-term accommodation and for students in need of cheap broadband.

Interested in taking a broadband package from Direct Save? Why not browse through the deals available, including three months free on selected Fibre products!

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TalkTalk

Expired: Unlimited Everything with TalkTalk Mobile and Broadband!

Posted on 2015-04-28 15:56 in Offers Expired TalkTalk

TalkTalk have launched a fantastic new mobile offer that's available with any TalkTalk Broadband product. For just £12 a month you can get a mobile plan with unlimited data, minutes and texts! That means you can enjoy the freedom of playing games, listening to music and catching up on your favourite TV shows while out and about without worrying about running up a large bill. What's more, the plan is on a 30-day rolling contract, so you're not tied up for months or even years if you find the plan isn't right for you.

If you're a new customer, you'll get an All-in SIM when you sign up, with the option of adding up to 4 more (including 2 handsets) after 3 months. If you're an existing TalkTalk Broadband customer, then don't worry, you can still take advantage of this offer. As a SimplyBroadband or TV customer, you can have up to 5 mobile plans, including 2 handsets. All you need to do is order online.

The great news is that TalkTalk's latest broadband offers make this deal even more tempting, with reduced prices and free £75 Love2Shop high street shopping vouchers available to new customers:

TalkTalk SimplyBroadband - FREE for 12 months!
TalkTalk Essentials TV, Broadband and Phone - reduced price for 6 months!
TalkTalk Fibre Medium with Essentials TV - half price for 6 months!

Explore even more truly unlimited, reduced price TV and Fibre deals from TalkTalk!

Minimum broadband contract 18 months. Love2Shop vouchers only available to switching customers ordering online. Fibre deals only available in fibre-enabled areas - use our postcode checker to find out if you can get fibre in your area. Line rental required at £16.70 a month, or £180.36 for a year up front. £6.75 delivery fee for the router.

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National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

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Ofcom

The process for switching broadband providers is changing in June

Posted on 2015-04-01 17:55 in Announcements News

While Internet Service Providers try to make switching broadband as easy and smooth as possible, the current system has become outdated and complicates matters for many customers. Originally, MAC migration codes were designed to standardise the process for all broadband switches, but they don't apply when you're also moving your line rental and phone service to the new provider. These days most providers now have their own equipment in your local telephone exchange, and most require you to take their telephone services bundled in with your broadband, so MAC codes aren't needed. Once you've switched to one of these providers the system to switch back changes again. It can get quite confusing and frustrating trying to switch between providers.

Sometimes, due to differences in technology and systems being used, you may find you have to cancel your entire service with one provider before you can switch to a new one with someone else. This is known as 'cease and reprovide', and can result in downtime and unexpected extra charges for both disconnection and new line activation, as well as possibly causing you to lose your telephone number in the process. The threat of losing your phone number can lead people to feel trapped with their current provider. Putting up with high prices or poor service may be seen as a better option than the stress and inconvenience of changing phone numbers.

The good news is that Ofcom have announced new regulations which are due to come into effect late June of this year, which will mean that all home broaband providers will be switching to the new Gaining Provider Led system. This will greatly simplify the process for customers, improving consistency across providers and making the process easier regardless of the type of broadband service you've chosen. From the 20th of June, customers will only have to contact the supplier they want to switch to, they will no longer need to ask their existing provider for a MAC code. Once this is done, the old provider will be required to provide a letter as a formal notification of the service ending, informing the customer of any final charges (such as for broadband usage or phone calls not yet paid for) that may apply.

The new system should also mean that the majority of people switching broadband and phone should be able to do so without losing their number, and all services should be transferred at the same time to ensure a minimal loss of service. As long as the service will be provided over the same telephone line, you shouldn't have to worry about these. However, if you're moving from, for example, a Virgin Media cable broadband service with a totally independent cable telephone line to a service that runs over BT telephone lines, you will still need to cease this cable service and ask for your new provider to either activate your old BT line or install a new one. In this case, every effort should still be taken to ensure you get to keep your phone number.

This new system won't come into force until the 20th of June, but is something that you need to be aware of if you're planning to switch providers. Ofcom provide a guide to the process of switching broadband providers which will be kept up to date as the new regulations comeinto force.

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