There's a lot of choice when you're shopping for a new broadband deal, and a whole range of different suppliers.
You've got the big brands, with long established reputations, alongside companies you might never have heard of before. So should you be swayed by a famous name, or are the smaller providers worth a look?
Let's see some of the factors you'll need to consider.
If you're shopping for a basic fibre broadband service then the speeds you're looking at are going to be roughly the same regardless of the size of the provider.
Most providers use the Openreach network, so they bring the broadband signal into your home using the same telephone exchanges, street cabinets and cables. In some cases, it's literally an identical service - John Lewis Broadband, for example, is actually supplied by Plusnet.
When it comes to faster services over 100Mb your options for smaller providers are more limited, but you still have some. Suppliers like Zen and Direct Save can offer packages with speeds up to 300Mb, while fibre-to-the-home (or full fibre as it often called) is dominated by niche players like Hyperoptic and Gigaclear. Don't assume that going with a smaller company will bring compromises.
Smaller providers are also more likely to offer short term, 30-day contracts. You won't get these quite as cheap, and they often come with higher upfront costs. But if you need flexibility then they are ideal.
If something goes wrong with your broadband you need to know that there's someone on hand to fix it. The level of support you can get varies massively across the industry. The big companies all give you a phone number to ring - on weekdays at least, if not always weekends - but it's a more mixed picture for the smaller suppliers. They range from NOW Broadband, whose support is through live online chat only, to John Lewis, whose phone help is available between 8am and 10pm, 24/7.
Of course, availability of support is not the same as quality. Take a look at our user satisfaction reports to see how happy customers are with each provider.
Help can come in other ways, too. A lot of big providers offer guarantees on speed and Wi-Fi coverage. BT, for instance, will send you a 4G router to keep you connected if your fibre broadband goes down, and also provide Wi-Fi Discs to ensure you get the fastest possible signal throughout your home (both at a small monthly extra cost).
One of the main plusses to choosing a big name provider is that you get more options. You can potentially save money on pay TV by bundling it with your broadband from Sky or Virgin Media, while most offer bundles including mobile deals as well. They also frequently give cash or free gifts to entice you to sign up.
These kinds of extras are much rarer from smaller suppliers, although they do exist. As an example, Shell Energy offer potential discounts for existing energy customers, as well as cheaper petrol through the Shell Go+ membership scheme.
Reputation and Reliability
This is the biggie. When you're considering providers like Virgin Media or Sky you can check our user reviews page and find thousands of ratings and comments from existing customers. Their satisfaction levels go right across the spectrum. You'll probably also have friends and family who use these providers and can give you an insight into what to expect.
With a smaller provider you'll find fewer reviews, and might be less likely to get a personal recommendation from someone. It can feel like a leap into the unknown. But don't be fooled into thinking that a less well established reputation is the same as a bad one. Zen Broadband currently top our user satisfaction ratings, while Direct Save rank above both BT and Sky!
Smaller providers may seem like a bit of an unknown quantity, and the lack of bundles is not going to work for everyone. Yet if you value speed and price then they are worth considering. The main thing is to do your research before you sign up so that you know exactly what you're getting.
Ready to start shopping for a broadband deal? Use our postcode checker to find what's available in your area now.
If you've got some time on your hands and need to keep yourself entertained, you might be considering signing up to a few premium streaming services. But did you know that it's also possible to watch free movies online in the UK, legally?
Let's take a look at the best free streaming services, which you can watch in mobile apps, on streaming sticks, or on your smart TV.
If you haven't used Channel 4's All 4 streaming app lately you might have missed the fact that they added Film4 to the mix last November. The ad-supported service has up to around 30 movies available at any time, and the selection is refreshed frequently. There's plenty of great stuff on there for all tastes, whether you like Brit comedies, Hollywood blockbusters, or indie flicks.
Like All 4, iPlayer also has a small selection of movies that is easily overlooked. Go beyond the boxsets of Line of Duty and Last Tango in Halifax, and you'll find 20 or more films that have recently been broadcast on the Beeb, across all genres. Don't bookmark them to watch later, because some only stay up for a week or so. But do make sure to check back regularly to see what else has been added.
A few months ago My5, the streaming app for Channel 5, added a bunch of extra channels from the American internet TV service Pluto TV. Among them is Pluto TV Movies, which has over 200 films for you to watch. Many of them, it has to be said, are of the straight-to-DVD variety. But if there was ever a time to indulge in the dubious pleasures of films like Mega Shark vs Crocosaurus it's surely now!
Rakuten TV is available through a large number of smart TVs from the likes of LG, Samsung and Sony, as well as on smartphones and tablets, consoles, or in your web browser. The main part of the service lets you rent new releases, or buy and keep your favourites, while there's also more than 100 free movies for you to enjoy, just with the odd ad break here and there. It's a reasonable selection: not up to Netflix standards, obviously, but most people should be able to find something to keep them amused (and there's some free TV stuff for kids as well).
YouTube is a pretty good source for movie streaming. Some films are there legally, others aren't (and tend to be removed quite quickly). Either way, finding them is the hardest part. Using the search filters can help, although you still need to be prepared to work your way through plenty of spam and junk. Thankfully, there are a few channels that share fully licensed movies, including Artflix and Viewster, as well as some third party websites that collate them for you, including:
Finally, don't forget to make sure you've used up all the available free trials from the big premium streaming services. Netflix is the obvious place to start. You get a 30-day trial, and if you've used the service before you can sign up again as long as you've got a different email address and payment card.
Amazon Prime Video also gives you a 30-day trial, and has lots of add-on subscription channels that also throw in a week for free. A NOW TV Movie Pass, with over a thousand films from Sky Cinema, gives you seven days for free, as does the new Disney+, which is the place to go for Pixar, Star Wars and Marvel movies.
Or if your taste is a little less mainstream, check out BFI Player for a 14-day trial as well as the hand-curated service MUBI, which gives you three months of streaming for the almost-free price of £1.
With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.
Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".
Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.
The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.
Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.
To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.
Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.
As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.
How to pause your Sky Sports and BT Sport subscriptions
In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.
BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.
And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.
With the extraordinary measures many of us are presently taking, more people than ever are finding themselves in the unexpected position of needing to work from home, possibly for the first time. You'll be relieved to know that UK broadband companies don't foresee any problems with extra demand from increased teleworking and more leisure time spent in the home, but you may still have some concerns. If you're finding that your home broadband isn't up to the needs of work from home, you may need to improve that situation fast.
Unfortunately, you'll often find that switching to a different provider is likely to take a while and cause a broadband outage in the process - not ideal when you need to get work done to a deadline. To help keep you online, we've got a few tips for improving your broadband with the minimum of disruption.
Try upgrading your broadband rather than switching first
Depending on what your job is, you may find your home broadband doesn't meet the demands that your office broadband can. You may still have a slower ADSL product as you've had no reason to upgrade before, and it's just not fast or stable enough for your work needs, such as video conference calls or uploading large files. Under normal circumstances, we'd recommend shopping around for a better deal, but between admin and engineering work, it takes time to get switched to a new provider, and you may want a more immediate fix.
In this case, we would recommend giving your current provider a call first to see if they can get you upgraded quickly. Chances are good that it will be a quicker process than switching, and your provider may be willing to do you a deal at the same time to keep you as a customer. Even if you're already on Fibre, you might find that the faster G.Fast and FTTP products are now available in your area. These technologies are rolling out so quickly that comparison websites may not even have the updated availability information yet!
Whether you're upgrading or switching, it's a good idea to get an estimate from your provider to find out how long the switch is likely to take. You can do this over the phone, or even live chat. This way you'll have an idea of when to expect any downtime, and also if you'll need to to use a backup option to tide you over, like a mobile broadband device. We'll go into more detail on that later in this article.
Sign up for a 4G/5G home router for broadband supplied via the mobile network
Major mobile providers have recently started aiming products at the home broadband market using the 4G mobile network (and 5G where it's available), and the speeds can be faster than you'd think, even in areas with only a 3G signal. This is especially useful for workers in rural areas who would really benefit from a speed boost that they just can't currently expect to achieve with landline brodband providers.
One of the biggest advantages to this in the current situation is that there's usually nothing to install. Your router just needs to be sent out to you, and you can plug it in and away you go. Rather than wait weeks to get online, you should be sorted out within a couple of days.
You also have the option of keeping your current provider going at the same time to make sure you're getting a get service before cancelling the old one. It's also worth checking to see if any of the 4G deals have a satisfaction period where you can get a refund without penalty in case the service isn't good enough for your needs.
The short of it is that if you get a decent phone signal, you should be fine. Even then, a small antenna installation outside your house may solve the problem. If this is solution you're interested in, we have a guide on 4G home broadband that explains everything in more detail, or you can jump straight to the available deals.
Make sure you have some kind of backup connection
While most home broadband providers will do their best to keep everything up and running, it's not unusual for there to be downtime at some point, even without unusual levels of demand. Normally you'd just get a bit annoyed, but when you're working from home, it prevents you from getting things done and, if you're self employed, can cost you money.
You may also find that it can take longer for home broadband problems to be fixed. Businesses pay for a more robust connection with a responsive support team on call to get problems fixed as soon as possible. Home broadband doesn't have that level of support, and in a worst case scenario you could go for days waiting for a problem to be fixed.
Because of this, we really recommend that you have some kind of backup plan in place, and a mobile broadband device (be it a USB dongle or a pocket hotspot) can come in handy. If you're unlikely to use it for anything else, you don't even need a monthly contract. Most providers offer Pay As You Go bundles that come with a set amount of data pre-loaded. As with the 4G home router option, you'll usually get it within a couple of days of ordering, making it a quick fix. Some employers may also be happy to pay for this as a backup so you won't be left out of pocket.
There's also the option of settng up tethering on your phone and using it as a mobile wi-fi hotspot so you can log in to grab your email and any documents you need so you can work offline. Some providers offer this as standard, for others you may need to contact your provider to get them to enable tethering and talk you through setting it up.
Do you have a more demanding job than home broadband can cope with?
You might have a job where upload speeds are important, such as creating and uploading video content. Or perhaps you need to participate in important conferance calls where it's vital you have a stable connection. If this is the case, home broadband might not cut it, and you'll need to look into other options. Your first port of call will be to see what your current provider can offer you. You won't be alone in this, and you may find that your provider is putting in contingency plans. You may also find they have simple upgrade options for home workers. For example, Virgin Media customers can pay an extra £9.99 a month to get HomeWorks, which are some extra services to make working form home easier, including priority support and security tune-ups.
If your provider isn't able to help you out, a more robust home office or small business package might be worth paying extra for. These packages usually come with better, 24/7 customer support, static IP addresses, Virtual Private Network options, and priority traffic so you're not at the mercy of slowdowns due to heavy usage or because of general peak time congestion - everything you need for working from home.
If you want to discuss switching broadband our impartial advisors are on hand to help. Give us a call on 0800 083 0426, or you can arrange for us to call you if it's more convenient. We're open from 9am to 8pm weekdays, and 9am to 6pm on Saturdays.
The Government has reaffirmed its plan to extend the UK's gigabit-capable broadband network nationwide.
In the Spring budget, Chancellor of the Exchequer Rishi Sunak unveiled £5 billion of funding to roll out better broadband in the hardest-to-reach areas of England, Scotland, Wales and Northern Ireland. This covers around 20% of the country, with a particular focus on rural areas.
He also announced the next seven areas that will receive funding from the existing £1 billion Local Full Fibre Challenge. These are North of Tyne (£12 million), South Wales (£12 million), Tay Cities (£6.7 million), Pembrokeshire (£4 million), Plymouth (£3 million), Essex and Hertfordshire (£2.1 million) and East Riding of Yorkshire (£1 million).
The Government said that it has rolled out full-fibre broadband to over 370,000 premises to date, and announced their intention to legislate to ensure that new build homes have access to gigabit-capable broadband.
The plan started life as part of Boris Johnson's Tory leadership campaign, when he set an ambitious target of rolling out full-fibre to everyone by 2025. This was subsequently watered down to "gigabit-capable", which means that mobile broadband over the 5G network is likely to be needed to take up some of the slack.
The Government's investment is designed to cover the parts of the country where the spending on infrastructure is less commercially viable. The private sector will be required to fund the rest of the project.
The Internet Services Providers’ Association welcomed the announcement, but also restated their existing concerns about being able to meet Downing Street's deadline.
"Increased funding alone will not allow the industry to get the job done," they said. "Broadband rollout is largely privately funded and in order to provide industry with a chance to meet the Government’s 2025 ambition, today’s announcements needs to be backed up with further reform on wayleaves, new build legislation, action on street works and further investment into digital and engineering skills."
If you're anything like us, most of your landline calls these days come from salespeople, spammers and scammers.
Most real calls are now handled on our mobiles, and we only have a landline because we need it for broadband.
But do we need actually need a phone line, or can we get broadband without one?
How to get broadband without a phone line
In short, yes, you can get broadband without a phone line, but your choices are limited.
Most UK providers work on the BT-owned Openreach network, which carries the broadband signal into your home via the old copper telephone wires. This is true even with fibre, where the fibre cables only run as far as your nearest street cabinet. A working phone line is a must with any of these providers, which include the likes of BT, Sky, EE, Plusnet and many more.
To get broadband without a phone line, then, you need to choose a provider that doesn't use Openreach. The biggest of these is Virgin Media.
Virgin use their own cable infrastructure that's totally separate from the phone network. When you get it installed an engineer runs a cable from a connection point on the pavement, to a wall box they attach to the outside of your house. This also happens to be why Virgin can offer faster speeds, since the coaxial cables they use for this are a lot more efficient than copper wires.
You can still get a phone line with Virgin if you want one, and you can usually keep your number, too. But if you don't need it, you don't have to have it.
Virgin Media broadband is available to over half the UK. Use our postcode checker to see if you can get it where you are.
Other than Virgin, you've got two options.
One is to use a fibre-to-the-home (FTTH) provider. These run the fibre cables right up to your house, bypassing the need to use the existing phone network. These services are a lot faster, providing speeds of up to 1Gb. However, they aren't widely available: the Government has pledged to invest £5 billion in extending this "full-fibre" network nationwide, but until then it's mostly accessible only to new build areas and apartment blocks.
Full-fibre is available from smaller names like Hyperoptic and Gigaclear, and big brands like Vodafone. A landline isn't included at all with these services, so if you need one you'll have to acquire it separately through a different provider. Full-fibre suppliers usually offer a VOIP calls package, which gives you a phone number and allows you to make landline-equivalent calls over the internet. Of course, if your internet goes down so does your phone service.
The other option to look at for broadband without a phone line is mobile broadband. Most of the major mobile networks offer broadband plans over their 4G and 5G networks specifically for home use. They often come with data limits and can be more expensive, so aren't for everyone. But they are worth looking at.
Got a phone line? You don't need a phone
It has to be said that there's no price benefit to choosing broadband without a phone line. The charge for line rental is now built into the total price of your broadband package, and it doesn't work out any more expensive to take this route than going landline-free.
So if Virgin or FTTH providers are off limits to you, or you'd rather pick from a larger number of suppliers, feel free to shop around for the best broadband deals.
You will need a phone line for these other providers, and if you're switching away from Virgin and don't already have an active line installed you'll need to get that sorted first. Suppliers will take care of it for you when you sign up, and you can expect to pay extra for it. This can be anything up to around £60, depending on the provider and what deal you're signing up to.
But remember that just because you need a phone line, it doesn't mean you have to use it.
If it's a brand new line and no-one's got your number, just don't plug in a phone and you can forget it's there. If people do have your number, leave a phone connected for incoming calls only.
Keep this in mind when you sign up to a broadband plan. Most providers offer an optional calls package, giving you a range of anytime, evening, weekend or international calls for a flat rate. Make sure you need this before you sign up to it; it's an easy way to add an extra £5 or £10 a month to your bill without any real benefit. If you normally have leftover minutes on your mobile plan you'll probably be better off sticking with that instead.
While everyone knows about the importance of online security, online privacy is rarely treated with quite the same level of urgency.
It's probably that strange old "if you've got nothing to hide, you've got nothing to fear" mindset, coupled with the fact that most of us are happy to trade a little personal info in return for some cool, free stuff. Who among us is willing to give up on YouTube or Google Maps?
But there's complacency in this thinking. Your personal data is incredibly valuable. Ad companies want to use it to sell you things, politicians can use it to manipulate the way you vote, and if the services that harvest it ever get breached you can be left vulnerable to scams or identity theft.
Assuming you don't want to just shut down your Facebook, Google, Amazon and Microsoft accounts, what can you do to protect your privacy? Here's a few simple changes you can make today.
Review your search and social accounts' settings
Chances are, when you first set up your Google, Facebook and other accounts you took a quick glance over the privacy settings and then never thought about it again. These companies harvest massive amounts of data on you, but with growing concerns about what they collect and how they use it, they've all introduced new privacy controls. It's time for another look.
Google (including YouTube). By default Google stores all of your activity forever. But if you delve into the Data & Personalisation section of your account you can set it to automatically delete any data from apps and searches, location history, and YouTube activity that's more than three months old. This lets you keep Google's clever personalised results, but doesn't let them keep a record on your going back a decade a more.
Facebook. It's much harder to lock down Facebook as they track you online even if you don't have an account. However, the new Off-Facebook Activity feature gives you a little control. It lets you see which companies have been tracking you and sending data to Facebook, and lets you "disconnect" it from your account - the data doesn't get deleted, but does get anonymised. You just have to remember to do it manually.
Twitter. In Twitter, you should turn off the Personalization and Data feature, which allows the service to infer information about who you are based on your activity and then share it all with advertisers.
The same kinds of settings will be required for your other social sites and services, you can always search the web for the service's name and 'privacy controls' to get an up to date step by step guide for whichever site or app you're using.
Whatever services you use, it's worth taking a few minutes to review your account to make sure you aren't giving away too much information.
Consider an alternative search provider
Google isn't your only choice for searches. There are other search providers, like DuckDuckGo, Qwant or StartPage, that have a strong focus on your privacy, promising searches with no tracking or ad targeting.
Of course you'll have to balance the privacy benefits of not being tracked at all over the possible loss of quality in search results as it won't have any idea of who you are, where you are or what your interests are - all cues that Google uses to improve the quality and relevance of searches.
Our advice is to try one of the many privacy focused search engines available, and see if you feel you're getting less useful results. If you're still happy with the search experience then set your choice as your browser's new default search provider.
Don't overshare information
If you're a keen social media user it can be easy to get sucked into sharing too much information without even realising. A lot of the stuff you post, including pictures, may seem pretty harmless, but it builds up to quite the profile over time, and tends to stay online for many years. Something you're happy to share today may be something you'll regret in the future.
And it's not just about you - make sure you don't post things your kids don't want the world to see either. (For more on how to protect your children online, see our guide on how to set up parental controls.)
It can also be a security issue. Things like your birthday, schools you attended, pets names and so on are commonly used as security questions by banks. You don't really want to be putting all this info out there publicly for anyone to see.
Lock down your browser
It's hard to avoid being tracked as you travel round the web, but there are a few simple steps you can take to limit the extent to which companies can follow you.
One of the main ways companies track you is by using cookies. These are small text files stored on your computer or phone that are used to identify you. Most web browsers, including Chrome and Microsoft Edge, let you block cookies from third parties, making it harder for random ad companies to follow you from site to site.
Also, use the private browsing mode whenever you don't want to be tracked. This doesn't hide your online activity, but it does let you browse somewhat anonymously - you won't get logged in to sites, and cookies will be disabled.
For the best protection try a browser plugin like Privacy Badger or DuckDuckGo's Chrome privacy plugin. These automatically block a lot of the known tracking services, and learn as they go. These can be fantastic tools for letting you browse in peace.
Or use a different browser altogether
Around two-thirds of all internet users use Google Chrome as their browser on a desktop or laptop, and it's also the default on most Android smartphones. It gives Google access to a massive amount of data on your activities, and is also pretty limited in its all-round privacy options.
If you want to try and cut down on how much companies know about you, an easy solution is to change to a different browser. Either Firefox or Brave would be a great choice, although there are many more options. Both come with a huge range of privacy controls baked in, and block over 2000 separate trackers, including Facebook. They also work on your Android or iOS phone.
Beware apps that hoover up your data
Smartphone apps can rank among the biggest invaders of our privacy. They often grab as much personal data as they can - your age, your location, your phone number, what other apps you use, and a whole lot more - without you knowing, and without it being obvious why they need it. Some companies might then share this data with Facebook, even if you aren't logged in to your account, and others might even sell it.
Always check the permissions an app asks for before you install it, and decide whether the permission is appropriate. Why does that wallpaper app need to know your location, and does that game really need to access your camera? Leaky apps are a bigger problem on Android phones, but don't assume you're off the hook if you're an iPhone user. Research suggests nearly 40% of iOS apps make sketchy permissions requests.
Use a VPN and other security tools
There's more you can do to safeguard your privacy. Make sure the websites you visit are secure: the address should begin with https and your browser should display a little padlock symbol in the address bar. You can use a VPN to encrypt and anonymise your connection to the internet so that your broadband provider isn't able to log meta data from your online activities. Also, use secure messaging apps like Telegram or WhatsApp for your private chats, although do bear in mind that WhatsApp - along with Instagram - are owned by Facebook.
Ultimately, managing your privacy does involve a bit of compromise. It's impossible to go fully off the radar without completely changing the way you use the internet. But these few tweaks can certainly help, and they'll also make you more aware of exactly what you're putting online, who's going to see it, and how they're going to use it.
Do you know when your broadband contract ends? If you don't, you aren't alone. Millions of people have no idea about the status of their deals.
Many are already out of contract - and it's leaving them out of pocket.
Industry watchdog Ofcom are introducing new rules this month to tackle the problem. They'll force broadband providers to be a whole lot more proactive about making sure you know your options, telling you when your contract ends, and also what better deals they could give you.
Currently, research shows that around one in seven users don’t know whether they're still tied to their original deal, and a further one in eight believe they are still in contract, but have no idea when it ends.
The reason why this matters is that if you stick with a deal after the initial agreement is over a so-called "loyalty penalty" kicks in and you end up paying, on average, 20% more than you should be for your internet access. That figure rises to a hefty 26% if the deal includes a pay TV bundle.
Ever eager to ensure customers can access the best deals possible, Ofcom's new rules come into force on 15th February.
From that date onwards your broadband supplier will have to:
warn you between 10 and 40 days before your contract is due to end, by letter, email or SMS
inform you of the price you pay today, and what you will pay after your contract ends
tell you of any other changes that will happen to your deal
give you information about any notice period needed if you want to switch providers
show you the best deals they currently offer, including prices usually reserved for new customers
continue informing you of their best prices every year you remain on your old plan
What to do when your broadband contract ends
But even with this help, the broadband market can be difficult to navigate. The wide range of deals available can be confusing, and it's not always clear what the best choice is.
We've also set up a helpline you can call to get advice on what your next steps should be. If you're unsure what the right choice is, need help choosing a provider, or have questions about contracts or the switching process, our impartial advisors are on hand to help. Give us a call on 0800 093 0405, or you can arrange for us to call you if it's more convenient. We're open from 9am to 8pm weekdays, and 9am to 6pm on Saturdays.
From supermarkets to shopping centres, airports to train stations, public Wi-Fi is everywhere. It's convenient and very often free. What's not to love?
Unfortunately, using a public Wi-Fi hotspot does carry risks. In fact, without taking a few precautions you could have your data intercepted, login or bank details stolen, or see your computer infected with malware.
How does this happen? One of the biggest threats is something called a man-in-the-middle attack. This is where hackers are able to exploit vulnerabilities on a network to position themselves between you and the Wi-Fi hotspot, enabling them to snoop on your activities or even divert you to fake websites where they can steal your data. You won't even notice it's happening.
Public Wi-Fi can also potentially be used to distribute viruses and other malware to connected devices. And with the rise in the number of public hotspots, some of the hotspots themselves may even be wholly fake. They might present themselves as being connected to the coffee shop you're sat in, but are in fact created for malicious purposes.
These risks apply whether you're connected with a laptop, tablet or your phone.
Stay safe on public Wi-Fi
This is not to say that you shouldn't use public Wi-Fi at all. The good news is that by taking a few simple steps, and understanding the potential problems, you can remove most of the risk. Here are your public Wi-Fi dos and don'ts:
Don't just connect to a random hotspot. Don't be tempted to hop onto any old wireless network within range, make sure you know what it is first. Ideally, choose secure networks - password protected and possibly even paid - over free, open ones.
Make sure the hotspot is legit. Just because the hotspot is called "Hotel Wi-Fi" it doesn't mean it's an official service. Always check that you're connecting to the right network, and if you have to ask staff for the password or get it off a receipt or leaflet then that's even better.
Don't set your device to automatically connect. Make sure your devices aren't set to join open networks as they come within range.
Use a VPN for full protection. A VPN is a piece of software that encrypts and secures your connection to the internet. Even if someone does manage to intercept your data they won't be able to do anything with it. See our guide on why and how to use a VPN for more information.
Keep your devices up to date. This should go without saying, but make sure you install all available updates on your laptop and other devices. Use antivirus software and a firewall for extra security. Some broadband providers offer free antivirus tools for their users, so check to see if yours does.
Try to avoid logging in to sensitive sites. Here's the simplest way to stay safe on public Wi-Fi: just don't use it for anything important. If you need to check your bank account use the app on your phone instead, connected to your mobile network.
Keep an eye on your surroundings. It's not just virtual snoopers you need to watch out for. "Shoulder surfing" is a real thing - it's the most low-tech form of hacking, where someone literally watches over your shoulder as you type in your password.
Use mobile broadband. If you need to use the internet regularly when you're not at home or in the office, you might be better off signing up to a mobile broadband deal rather than relying on public services. Not only will it be much more secure, you're likely to find it faster and more reliable, too. Want to know more? Browse the best mobile broadband deals now.
Vodafone home broadband have once again topped industry watchdog Ofcom's list of shame as the most complained about of the 8 biggest broadband suppliers. By contrast, EE and Sky have shared the glory as the least complained-about providers.
Ofcom complaint figures for the 3rd quarter of last year show that Vodafone garnered 26 complaints per every 100,000 customers between July and September 2019. This was an improvement on the 30 per 100,000 they hit in the previous quarter, but was still close to double the industry average. Almost 4 in 10 of the grievances related to faults and service issues.
In a difficult period, Vodafone also topped the chart for the most landline complaints (18 per 100,000) and were joint top for mobile (7 per 100,000, with Virgin Mobile).
Of the rest of the Big Eight, Plusnet, TalkTalk and Virgin Media also generated an above average number of complaints. At the end of 2018 Plusnet were by far the most complained about provider with a whopping 43 complaits per 100,000 subscribers, but they have improved every quarter since and are now equal to TalkTalk. Meanwhile Virgin Media saw the biggest rise in complaints across 2019, having started at 10 per 100,000 in the first quarter. Across the board, the main causes of the gripes were complaints handling (32%), faults and service issues (31%), and billing problems (20%).
Meanwhile, EE and Sky were shown to be the Big Eight providers that left their users feeling happiest. Their 5 complaints each per 100,000 customers was nearly two-thirds less than the overall industry average and less than a fifth of the complaint levels received by Vodafone Home Broadband.
Here's the full rundown of the Big Eight's broadband complaints per every 100,000 customers:
Ofcom's Telecoms and Pay TV Complaints report is released quarterly, and covers providers with a market share of over 1.5%. It counts complaints received by the regulator, but doesn't include those sent directly to the provider or any other body.
The report also covers landline (worst performer: Vodafone; best performer: EE), mobile (worst: Vodafone and Virgin Media; best: Tesco Mobile), and pay TV services (worst: Virgin Media; best: Sky).
How to compare smaller broadband providers
Ofcom's research comes in very handy when you're shopping for a new broadband provider, as it gives you a good overview of the general performance of each company. But it does exclude the smaller providers who often offer interesting services, such as the no-contract deals from NOW Broadband or the near-gigabit internet from Hyperoptic.
So what can you do if you're considering one of these companies? Our broadband listings measure overall user satisfaction levels for each provider, as well as their performance on customer service, speed and reliability issues. You can see their most recent ratings or a historic figure for all time, allowing you to judge whether their performance has worsened over time. Zen Broadband currently top our rankings.
Along with the ratings we've got over 20,000 user reviews across all the providers. It gives you an unmatched insight into the kind of experience you'll get with each company, and what issues you may or may not have with them.
You can see all the scores on our Broadband Reviews page, and just click through to read the feedback for each broadband. We'd also encourage you to leave a rating and review of your own, even if you have no complaints. The more information we share, the easier it becomes to choose the right broadband provider.