Regular Broadband-related news and comment from the team.

Displaying the most recent posts in all categories.


Ofcom Announces 2011 Customer Service Satisfaction Levels and New Complaint Handling Rules

Posted on 2011-07-21 18:14 in News

Ofcom, the UK's independent communication industry regulator, published the results of their customer service satisfaction levels research today. Thousands of consumers were interviewed as part of the research, and the results cover the main broadband market leaders; BT, Orange, Sky, TalkTalk and Virgin.

One of the positive outcomes of this latest survey is that Orange (who recently announced the removal of the fair usage policy on their unlinited packages) have turned around from being the least satisfactory broadband provider in the 2009 Ofcom survey to providing the best customer service out of the five major ISPs listed. BT and Sky have also fared well with an increase in reported satisfaction, with TalkTalk coming in with the least satisfied customers.

This research coincides with new rules that are due to be enforced from tomorrow which will require ISPs to do more in their efforts to help resolve customer complaints. Currently UK ISPs are required to join Ofcom-approved Alternative Dispute Resolution (ADR) schemes, though this information is not always available to customers. The new rules will now require ISPs to:

  • Make dispute resolution information available on all paper bills.
  • Write to customers whose complaints haven't been within eight weeks to let them know they have the right to take their complaint to a dispute resolution service. welcomes these changes.



Orange Broadband Now Offering Completely Unlimited Data

Posted on 2011-07-21 17:37 in Offers

Orange have removed their fair use policy on all of their unlimited broadband plans, making them completely unlimited. Orange now state that they'll never charge their customers more for data, no matter how much they use.

View Orange Broadband Packages.

Prices start at £7.50 a month for Orange mobile customers, and £12.50 for non-Orange mobile customers. The Broadband and Off-peak Calls package is currently free for the first three months!

It should be noted that while usage will never cause customers to be charged more for their data, Orange have not removed their traffic management policy which may mean that certain types of traffic will be given a lower priority at peak times.


Virgin Media

Expired: Virgin Media Offer 6 Months Half Price on Broadband and Phone Deals

Posted on 2011-07-18 20:19 in Offers Expired

Virgin Media are offering 6 months half-price broadband with free installation when you take out a Virgin phone package.

Virgin Media Size L plus Phone M
- £6.75 for the first 6 months
Virgin Media Size XL plus Phone M  - £9.25 for the first 6 months
Virgin Media Size XXL plus Phone M - £12.50 for the first 6 months
Virgin Media 100Mb Broadband plus Phone M - £17.50 for the first 6 months

Line rental at £13.90 a month required, £30 avtivation fee for 100Mb products applies.


Welcome to the Blog!

Posted on 2011-07-12 12:42 in Announcements

Welcome to the first post on the blog!

We aim to use this blog to provide visitors to the site with broadband-related news stories, special offers and deals from UK Broadband Providers, monthly summaries of the tens of thousands of tests recorded from our Broadband Speed Test and useful features to help you to get the best from your broadband.

We're looking forward to you visiting regularly to check for new content, but while you're waiting why not read our broadband guides and help articles, and don't forget to follow us on Twitter and Facebook for updates on news and latest deals from UK ISPs!