Posted on 2019-11-15 19:33 in News
Social media has been buzzing with reaction to Labour’s latest election pledge - free, fast, full fibre broadband for everyone. But what have they actually promised and what would it mean for your broadband?
Well the first part of their proposed plan is to renationalise Openreach and the parts of BT that sell broadband products in order to form a British Broadband service. This follows Labour’s existing pledges to renationalise the railways, Royal Mail and water companies.
The second part is to give everyone in the country the fastest full-fibre broadband for free - a pretty bold and eye-catching election pledge!
Corbyn called it a “fresh, transformational polic[y] that will change your life” while Johnson has declared it a “crazed communist scheme”, but what does it all mean and could it possibly work?
Could they actually pull this off if elected?
It’s hard to say exactly at this point because this is only an election pledge and the full manifesto has yet to be published, but we do have the full text of Labour Leader Jeremy Corbyn’s speech announcing Labour’s broadband plans as well as interviews given by shadow chancellor John McDonnell.
The main thing we do know is that fully free fibre broadband is only promised by the year 2030, which is so far in the future that the technological landscape is likely to be extremely different.
By then 5G mobile broadband or an even faster future technology is likely to be widespread. It’s also likely that well before then many households will be connecting their homes to the internet using 5G mobile routers. Many of these already look and work like smart speakers mimicking those of the big brands. Whichever one of Amazon, Apple, Google or some other tech giant tha first offers 5G connectivity as default may completely change how broadband works, it may even be bundled free with smart devices or home hubs - rather than getting broadband free from the government it may be free from whichever multinational corporation you choose to buy devices from.
2030 is so far in the future, it’s hard to predict!
What we find far more interesting and far more relevant to the near future than the promise of free broadband a decade from now is the proposal to nationalise Openreach.
What is Openreach?
Openreach is one of the BT Group companies that’s been separated from BT’s commercial arm. Openreach operate the telephone exchanges and install and maintain telephone lines, fibre-optic cables and street cabinets. It’s also Openreach engineers who would come to your home to install broadband equipment if needed.
Most UK broadband uses Openreach telephone exchanges, cables and engineers because it’s all delivered over your telephone lines. Only broadband that’s provided by cable companies and smaller full fibre suppliers like Virgin Media, Hyperoptic and Gigaclear avoids using Openreach’s broadband delivery system and engineers, as do 4G and 5G mobile broadband services and those based in Hull where BT never operated.
This doesn’t mean that every broadband service delivered through Openreach’s infrastructure is the same. While many broadband services are re-selling the same Openreach products, others use a system called Local Loop Unbundling (LLU) to allow them to install their own equipment in Openreach exchanges, which has historically allowed faster speeds and cheaper prices than other broadband providers.
However, this only ever made a significant difference to speeds in the era of phoneline-only (ADSL) broadband, so it hasn’t really been the case since part-fibre (FTTC) products offering speeds around 36Mbps or 67Mbps became the most common products sold. Openreach controls the fibre street cabinets, so competition for part-fibre products has only been on price and bundled extras, everyone using Openreach infrastructure is essentially selling the same broadband.
What will this mean for broadband?
Well for one thing, a national full fibre network will be important back end infrastructure underlying 5G mobile broadband and whatever comes after that. Fibre-optic is a ‘future-proofed’ technology that gets faster over time, only limited by the tech that deciphers the messages delivered down the fibres at the speed of light. In fact, we would have had superfast broadband in the 1990s and ultrafast broadband in the 2000s if not for the privatisation of BT putting a halt to the rollout of a national fibre-optic network in the 1980s.
The other main benefit of a nationalised equivalent of Openreach is that plans to install fibre-optic infrastructure can prioritise rural and remote areas that are the most in need of better broadband technology. And this appears to be exactly what Labour intends to do.
When a commercial company rolls out a new communications technology, it tends to go to the most heavily populated areas. Not only that, it’s usually those where people have the most money, or at least are most likely to buy new technologies such as areas with lots of students or young professionals.
In practice this means that new technologies often come to areas that already have the fastest broadband available and often have a choice of fast broadband options from other companies like Virgin Media or even full-fibre from suppliers like Hyperoptic. This was the case with part-fibre broadband and 4G, and it’s already the case with next generation G.fast and 5G rollouts.
This is because commercial companies need to guarantee that they’ll make enough money to not only pay for the costs of installing and running the service, but also that they’ll make a lot of profit on top of these costs in order to pay their shareholders and executives.
With a nationalised service rolling new technology out, only the costs need to be covered, and profit is rolled back into making services better. Effectively, the taxpayers are the shareholders and the government are the executives.
So in theory, nationalised broadband service would be able to prioritise getting everyone in the country to a minimum level of broadband speed. Meaning areas that already have a reasonable broadband speed would be at the back of the queue and, for once, those areas where there’s currently no good broadband service or no broadband at all would get put to the front of the queue to even the playing field.
Should the government stay out of broadband?
The major political parties all recognise that rollout of broadband to the most under-served areas of the country is a problem. The disagreement is over how best to address the problem.
This Conservative government and past governments have already recognised that commercial neglect of rural and remote broadband provision is a problem.
£780 million of taxpayer money was spent on the rollout of faster part-fibre broadband to less commercially-viable, mostly rural areas under the Broadband Development UK (BDUK) scheme.
This used a convoluted process where companies were meant to bid in local authority areas and the companies with the best bids in each area would be granted the contract by the local authority to install new broadband infrastructure in that area. Due to Openreach effectively having the monopoly on the type of infrastructure work involved, in all but a handful of areas all this money went to the BT Group and Openreach ended up doing the work. As a result this was criticised as inefficient and a waste of time and resources.
Broadband has also been designated an essential service and so the Universal Service Obligation, that was previously applied to voice telephone services in 2003, is being applied to broadband services from 2020. This will mean that everyone in the UK must be able to achieve at least 2Mbps broadband (or an alternative type of internet connection).
The Conservative party also recognises that none of this is enough and have pledged £5 billion to bring gigabit (1,000Mbps) broadband connections to the hardest-to-reach 20% of the population by 2025. They’ve also promised a Digital Infrastructure Investment Fund that they claim will unlock an expected £1 billion of further public and private investment in full fibre broadband.
We’ve examined whether the government’s proposals were viable back when it was a leadership campaign pledge.
How are Labour proposing to pay for this?
Again, we don’t know all the details yet, because the full manifesto is yet to be published, but we do know that a large part will involve taxing the big multinational tech companies like Google and Facebook, which are notable for avoiding paying UK tax at present.
However, the government has criticised Labour’s spending estimates and pointed out that the task of buying back privatised services and setting a new British Broadband service is likely to be extremely disruptive and add significant delays to the rollout of gigabit fibre broadband, and also discourage private investment in broadband technologies. In fact the sale of TalkTalk has already been disrupted by these plans and BT’s stock prices have plummeted.
The government Department for Digital, Culture, Media and Sport (DCMS) has already commissioned a detailed report into how gigabit broadband could possibly be rolled out to the last 20% in such a short timeframe, and this report does support the government’s criticism that switching to a monopoly provider would cause the most disruption and delays in the initial stages. However, in the longer term the government’s report may support Labour’s proposition that a nationalised service is the only way to guarantee a fair rollout of 100% fibre coverage.
The report looked at 3 different scenarios, one of which was a national monopoly, albeit one run by a commercial company such as Openreach, not a government owned nationalised provider.
In the 15 year projection, the only option that offered the closest to 100% coverage for full fibre broadband with the same prices charged to customers nationwide was the monopoly provider solution.
The projection for the current situation was likely to have 60% coverage in 15 years time, the ‘enhanced competition’ scenario would cover 80% in 15 years time leaving another 20% for competitors to cover (which would likely hit the same problems with needing to prioritise profitability) and the ‘franchising’ scenario also potentially covered 100% but was likely to charge customers more in low competition areas than in urban areas (something that has happened before with Ofcom’s market classification system where if you have no choice for a cheaper provider, the provider is allowed to charge you more for the same service).
The report also found a number of downsides to their national monopoly scenario - mainly that there would be no incentive to innovate and install new technologies when there are no competitors pushing technology forward. This was demonstrated with how mobile network technologies rolled out slower in monopoly countries than in those with multiple mobile networks, and how the pattern repeated with every generation of mobile broadband speed.
However, this is arguably not a problem in a nationalised scenario where the government sets the ambitious innovation targets. Particularly when ambitious full-fibre broadband proposals are so frequently central to political campaigning.
What does the future hold?
So will we have the very fastest broadband free for everyone by 2030? Would a Labour government be able to balance the books? Who knows! It’s too far in the future to judge what broadband will look like in a decade, we could all be getting it free from Facebook, Apple or Google by then, rather than free from the government.
If a Labour government stayed in power until 2030 and managed to deliver on the promise of the very fastest broadband free for everyone, that would be hugely disruptive and reaction from broadband service providers has been strongly negative.
But in the shorter term, the government’s own report seems to suggest that a nationalised version of Openreach might be the only chance we have to deliver cheap full-fibre broadband for the parts of the UK that currently need it the most.
Posted on 2019-11-08 17:49 in Features
You already use their phones, browser and search engine, and pretty soon you might be using Google for gaming as well. But the upcoming Google Stadia is not a new console, it's something altogether different.
If you're tired of continually updating your PC so you can play the latest titles, or wish you could carry on playing your favourite console games when you leave the house, Stadia might be for you.
So what exactly is Google Stadia, and when can you get your hands on it? Let's take a look.
What is Google Stadia?
Google Stadia is a new kind of gaming platform. It isn't a console, and it doesn't need a high end PC. It's a streaming service.
The idea is that, instead of running games on a piece of expensive hardware sat underneath your telly, the games run on Google's remote servers and are streamed to any device that can run the Chrome web browser, or to your TV using a Chromecast Ultra dongle.
It means you can play triple-A games on a cheap computer, or even on an expensive computer like a MacBook that normally has very few gaming options. You'll also be able to play on compatible phones and tablets, making full console games truly mobile. There's another benefit, too. You don't have to download, install or update any of these games. They're ready to play anytime you want.
Stadia is a subscription service. It costs £8.99 a month, with a free plan set to launch some time in 2020. Some have described Stadia as being the "Netflix of gaming", but there's one big difference - unlike on Netflix you'll still have to buy most of your games in addition to your subscription.
How to play on Google Stadia
Google are selling an official Stadia Controller to play games, but the service will also work with any other compatible USB controller. Stadia hasn't launched at the time of writing, so we'll have to wait and see how it performs, but it looks promising. Google's systems will be far more capable than any machine you'll have in your living room, and the company has said that latency - a measure of how responsive or laggy a game is - won't be an issue. Early testers have said it's at a similar level to something like a PS4.
To a certain extent, performance will be determined by your internet connection. Because while you don't need pricey hardware to play games on Stadia, you do need fast broadband. The service streams the games at 60 frames per second at resolutions up to 4K - it's going to eat through a lot of data in a very short amount of time.
When does Google Stadia launch?
Google Stadia launches on 19th November in the UK, along with the US, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Ireland, Netherlands, Norway, Spain and Sweden. The launch will be staggered, so not everyone is certain to be able to play on day one.
The first gamers to get access will be those eager early adopters who bought the Google Stadia Founders Edition bundle - long since sold out - which included a Chromecast Ultra, controller and other goodies. Next in line are those who bought the Premiere Edition bundle, a similar package available from Google now. And then there are the subscribers to the Stadia Pro subscription service, followed by the free Stadia Base users next year.
At launch, Stadia will work on any laptop or desktop computer that can run the latest version of the Chrome browser. Smartphone compatibility is initially limited to just Google's own phones, the Pixel devices, models 2 to 4. There will be Android and iOS apps as well, but you'll only be able to manage your account on these at first, not play any games.
How much does Google Stadia cost?
There are different price options that help to make Stadia as accessible as possible.
- Google Stadia Premiere Edition - priced at £119, it gives you everything you need to get started: a Stadia Controller, Chromecast Ultra, three months subscription to Stadia Pro, and early access to the service.
- Google Stadia Pro - priced at £8.99 a month, this lets you play at resolutions up to 4K, with 5.1 surround sound. You also get free games on a regular basis, starting with Destiny 2: The Collection, along with discounts on other titles. You have to bring your own controller, and Chromecast Ultra if you want to play on your TV.
- Google Stadia Base - the free plan for those not keen on the idea of paying for games, and paying to play them. It launches at an as-yet-unspecified time in 2020 and lets you play at up to 1080p resolution with stereo sound. It works with the same games as the Pro plan, but you don't get the free titles. You also can't stream it to a TV through a Chromecast.
You can switch between the Pro and Base plans whenever you like. Any games you've bought under one plan will still be playable after you switch.
What broadband speed do you need for Google Stadia?
Google Stadia needs fast broadband to work well, and the resolution you can play at will change depending on what speeds you're getting. Use our speed test tool to find out how fast your broadband is.
Google's recommendations are:
- 10Mb for 720p gaming with stereo sound
- 20Mb for 1080p gaming with HDR video and 5.1 surround sound
- 35Mb for 4K gaming with HDR video and 5.1 surround sound
In all cases, these are minimum speeds, and you need to meet them consistently rather than just every now and again.
So, given the way broadband speeds can fluctuate based on things like the time of day or how many other people are online at the same time, what does this mean in practice?
Most likely it means that the old, standard broadband packages will struggle to handle Stadia. You'll need a cheap fibre deal even if you're only planning on being a Base subscriber. For 1080p or 4K gaming you should probably be looking at a faster fibre plan, with an average speed in the region of 60Mb. Of course, if you're in a busy household with people constantly watching Netflix or YouTube, or downloading large files, then you might need to go for something even faster.
Need to upgrade? Take a look at the fastest broadband deals available in your area now.
What games will be on Google Stadia?
Google Stadia has already attracted a large number of big-name publishers and big-name games. They range from console favourites like Red Dead Redemption 2, to next year's hotly anticipated Cyberpunk 2077, to the notoriously resource-intensive Football Manager 2020. It's expected that games will be full price, although it remains to be seen what kind of discounts will be offered to Pro subscribers.
Here's the full list of titles announced so far:
- Assassin's Creed Odyssey
- Baldur's Gate 3
- Borderlands 3
- Cyberpunk 2077
- Darksiders Genesis
- Destiny 2: The Collection
- Destroy All Humans!
- DOOM Eternal
- Farming Simulator 19
- FINAL FANTASY XV
- Football Manager 2020
- Get Packed
- Ghost Recon Breakpoint
- Gods & Monsters
- Just Dance 2020
- Marvel's Avengers
- Metro Exodus
- Mortal Kombat 11
- NBA 2K20
- Orcs Must Die! 3
- Rage 2
- Red Dead Redemption 2
- Rise of the Tomb Raider
- Shadow of the Tomb Raider
- The Crew 2
- The Elder Scrolls Online
- Tom Clancy's The Division 2
- Tomb Raider: Definitive Edition
- Trials Rising
- Watch Dogs Legion
- Windjammers 2
- Wolfenstein: Youngblood
Need more help in finding the right broadband plan? Check out our guide to broadband for gamers to find the best deals for Stadia users, along with PC, Xbox and Playstation players.
Posted on 2019-11-05 18:20 in Offers BT Shell Energy Virgin Media
Virgin Media are kicking us off with some great combined offers. Along with a price reduction on TV packages for the first year, Virgin are also offering a choice of a £100 gift voucher from Amazon, Debenhams, John Lewis or M&S or a £100 bill credit. It doesn't stop there, either, as you can also get 12 months free Amazon Prime. Worth £79 a month, you get a whole host of goodies bundled in, inluding access to Prime Video (where you can watch Amazon Original shows along with a whole host of other TV boxsets and the latest movies), unlimited music streaming, access to a rotating selection of content on Kindle, unlimited photo storage and, of course, free next day delivery!1
BT have a whopping £120 M&S voucher offer on Superfast Fibre products! If you want TV as well, packages are available from £15 extra a month and can be added during the checkout process. You can get the basic Classic Bundle with AMC and standard Freeview channels, or choose to add Premium channels with an Entertainment Bundle. Plus, you can add even add Sports from BT and Sky, Movies from Sky, Netflix and a whole lot more! You'll need to hurry, though, because this offer ends on the 14th and is only available via the links below.2
Shell Energy have some early Black Friday deals, offering some great introductory prices without the need to queue or get your kidneys elbowed! Their Fast Broadband package is currently one of the cheapest in the market at only £16.99 a month while Fibre packages are not only reduced in price, but also come with two months free in the form of account credit! Plus there are no connection fees for any of these deals. To top it off, if you're on one of Shell's gas or electricity plans, you can also make extra savings on your monthly energy bill!3
All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.
1. All Virgin Media offers are on a 12 month contract. Offers end at 11:59pm 13/11/2019.
2. All BT offers are on a 24 month contract. £9.99 postage and packing fee for the BT Smart Hub applies, activation costs may apply on TV products. Standard broadband products will not be offered if you are able to get Fibre products. If you're in a Fibre-enabled area but can't get Fibre you will be offered a Standard broadband offer. Offer ends at 11:59pm 7/11/2019.
3. All Shell Energy offers are on an 18 month contract. Two months free will be applied to your account as bill credit 90 days after activation. Offer ends at 11:59pm 8/12/2019.
Posted on 2019-10-28 17:53 in Features
We all know the basics of online security: the need for a good Wi-Fi password, the importance of anti-virus software, and so on.
But how much thought have you given to how secure your wireless router is?
Not much, you say?
That's not a surprise, since most people don't realise just how vulnerable their router or hub can actually be. Left unprotected it could be prone to all kinds of attacks, from random snoopers to malware that puts all your connected devices at risk.
So how can you lock down your router to make it more secure? Let's take a look.
1. Change your router's password
Every router comes protected with a password already in place. The trouble is, the default passwords for every model of router are freely available for anyone to find. Anyone can log in - whether it's a nosey neighbour or a gang of hackers on the other side of the world. Back in 2017, Virgin Media had to advise more than 800,000 of its customers to change their router's password due to the fear that the devices could become compromised.
You don't need to wait for something to go wrong. If you only do one thing to lock down your network, this is the change to make.
So how do you set a new router password? First, you need to log in to your router settings. You do this by typing in a numerical address in your web browser, then entering the password. The address is normally something like 192.168.0.1, but you'll need to refer to your instruction manual or look on your broadband supplier's website for the exact details. Once in, we'd suggest changing both the password and the username to make it even more difficult to crack.
Bonus tip! If you've got any devices connected to the internet - like a home CCTV system, a smart doorbell, or even a child's toy - that are still using the default password, considering changing the password right away. There are countless stories of hackers taking control of these devices, along with the cameras and microphones inside them.
2. Change the SSID
To make it easy for you to find and connect to your Wi-Fi network, routers publicly broadcast their name, known as the SSID. Ironically, this is also one of the things that makes your router vulnerable, since the SSID normally contains either the manufacturer's or your broadband provider's name. Any unauthorised snooper can use this to know what type of router they're dealing with.
While you're logged in to your router's settings page you can change the SSID, and can set it to anything you like. It's worth doing, but be warned that you will need to reconnect all your devices again afterwards.
If you want to go a step further you can tick the box in your router's settings to hide the SSID entirely. This will make your network invisible to anyone within range, and if they can't see it they can't connect to it. It's inconvenient, though: you'll have to manually type in the SSID every time you want to connect a new device.
3. Enable the router firewall
Most routers have a built-in firewall that checks all the incoming and outgoing traffic for suspicious activity. It blocks anything that should not be allowed. The firewall should already be turned on on your router, but if not activate it now. As with most of the other things here, you'll find the option in the router settings. You don't need to configure it in any other way.
4. Keep your router up to date
Routers are one of the weak points in any network. They are vulnerable to exploits that can expose connected devices to hackers, send masses of spam, or worse. New threats emerge all the time. What makes it especially serious is that hackers don't need to be within range of your Wi-Fi signal, they can be anywhere and can target thousands of compromised devices in one go.
For this reason you must keep your router up to date to make sure it's always protected against any new flaws. Fortunately, you shouldn't need to worry too much about doing it. Most third party routers will update automatically whenever a new firmware update becomes available, while broadband providers like Sky or Virgin Media will push out updates for their own dedicated hubs.
That said, if you wanted to check in from time to time to see if there are any updates available, that wouldn't hurt. And if you're using your own router, and it's pretty old and no longer supported, it might be worth upgrading to a newer model. Chances are you'll get performance benefits from that, too.
5. Update your network's security settings
Routers support a few different security protocols to protect your wireless network. The most common two are called WEP and WPA2. You don't need to know the technicalities of these, just that WEP isn't very secure - it only still exists so the router will work with really old devices that don't support newer standards - and that WPA2 is the one that you should use.
It should be set as the default anyway, but if it isn't log into your router settings to change it. You'll need to reconnect all your devices again, but the slight inconvenience is worth it.
While you're there, here's a couple of other tweaks to make:
- Consider turning off WPS. This system was designed to make it easier to connect devices to your Wi-Fi just by pressing a button on the router. However, the general advice from security pros is to disable it. Just keep in mind that some devices, from a Sky Q box to many printers, do still use WPS to connect.
- Disable any other unused features. Most routers come with lots of extra features that most home users don't need. These often include remote management tools that let you access your router even when you're out of range. Unless you specifically need this - and you almost certainly won't - make sure it's turned off.
6. Use Wi-Fi scheduling
Some routers offer a Wi-Fi scheduling feature that lets you control when your wireless network is and isn't available. Some broadband providers also offer this as part of their parental controls apps. It's worth using for security reasons if nothing else, since you can effectively shut down your Wi-Fi when nobody needs it, like throughout the night or when you're at work during the day.
7. Create a Guest network
Finally, one of the simplest ways to take control of your online security is to change your passwords on a regular basis. Your Wi-Fi password is no different. You'll hand it out to dozens and dozens of people over the years - friends, visitors, random workmen - to the point where you have no idea who can use your internet.
But constantly changing the Wi-Fi password is a real faff because you always have to go round and reconnect all your devices.
A quick fix for this is to set up a guest network, assuming you're able to. Sometimes you can do this on the router itself, and other times through your broadband provider's mobile app - BT, Vodafone, and Virgin Media are examples of suppliers who let you do this.
The idea is that you keep your main password for just you and your family, and everyone else gets the guest password. You can change that every few months, ensuring that people who don't need access to your Wi-Fi forever won't get it.
Router security is easily overlooked, but it's easy to fix. A few changes to the settings here and there will help to protect you and all the devices connected to your network. Need more security tips? Check out our guide to the five ways to stay safe online.
Posted on 2019-10-11 14:49 in Features BT Virgin Media Plusnet John Lewis
Over one and a half million of us in the UK work from home, and the number is growing rapidly. But balancing out the sheer joy of being able to work in your pyjamas is the knowledge that you no longer have an IT-guy to sort out all your tech troubles.
And the biggest of all these troubles is your broadband: if it goes down, you'll lose money.
Let's take a look at how to find the right broadband for your home office.
What speed you need
Whenever you compare broadband deals, finding the right speed is your first priority. For your home office, any fibre deal should offer fast enough downloads for most needs.
However, you need to consider who else will be using your internet while you're working. If it's just you, then fine. But if your kids are going to be jumping onto YouTube and start FaceTiming as soon as they get home from school, you might want to opt for a faster fibre deal to ensure you won't have any interruptions.
Don't overlook the upload speed, too. You need a good upload speed if you do a lot of video conferencing, or need to send large files to clients. For this reason we'd recommend steering clear of a cheap standard broadband plan, as the upload speeds are usually dreadful.
Reliability and support
When you rely on your internet connection to earn a living you need to be confident that it will work reliably. If there are problems you need access to good customer support to fix them. To make your decision a little easier take a look at our customer reviews for all broadband providers. They show ratings for speed, reliability, support and overall satisfaction.
There's often a link between reliability and support, and price. Cheaper services from less established players tend to attract more negative reviews and lower satisfaction levels. It might be worth paying a little extra for a plan from one of the bigger brands.
Also, keep an eye out for speed and performance guarantees from the different broadband suppliers, which will help you avoid being left high and dry should problems strike. On BT Plus plans, for example, you'll be sent a 4G Mini Hub to keep you connected if your broadband ever develops a fault.
Static IP address
So far, the issues we've looked at are ones that you'd consider when buying any broadband service. Next up is a factor that mostly applies only to a subset of remote workers: the need for a static IP address.
In simple terms, an IP address is the address of your computer on the network. With all home broadband packages it's assigned dynamically, so you get a new one each time you connect. A static IP address means you keep the same address permanently.
Why might you need a static IP address? There's plenty of reasons, like if you're running a server or hosting your own website, or if you need a secure way to remotely log in to your employer's computer systems.
You get a dynamic IP address with all home broadband products and you'll need to check if your chosen provider can offer you a static address instead. As an example, Plusnet will give you a static IP for a one-off fee of £5, but BT won't let you have one on their residential packages. You need to switch to a business plan instead.
Full Wi-Fi coverage
You don't just need to find the right broadband, you need to get it working well enough, too. And that means making sure your Wi-Fi coverage extends to wherever you set up your office. Now, if you're just working from your dining room then you're probably already good to go. But if you're planning to convert your loft - or even your shed - into an office, you should hold off on that trip to Ikea until you're sure you've got your internet sorted first.
Your Wi-Fi signal is less likely to reach into the furthest corners of your house or garden. Even if it does, a weaker signal will mean slower speeds. Grab your laptop and head out to your office location, then use our Broadband Speed Test tool to find out if your connection and speeds are up to scratch.
If it isn't see our guide on how to speed up your broadband for tips on the best ways to extend your Wi-Fi coverage.
Business vs home broadband
Finally, you might be wondering if you need a specialist business broadband package when working from home, or if you're okay with a normal home deal. It depends on what type of work you're doing, and what's specified in your provider's terms and conditions.
BT say that their broadband is only for personal use; John Lewis Broadband say that "occasional home working is acceptable"; while Virgin Media offer the HomeWorks upgrade for £9.99 a month, which adds remote worker-friendly features to a residential plan. In all cases, a residential call plan will be strictly limited to personal use - so don't go setting up a call centre in your kitchen.
Business broadband will get you the option of a static IP address, better customer support - usually 24/7 - and better security options as well. Prices from suppliers like Plusnet aren't all that much higher than what you'd pay for home broadband.
Want more on finding the right internet service for your remote working needs? Check out our full guide to home office broadband.
Posted on 2019-10-03 16:03 in Features
If you've ever looked into ways of improving your security or privacy online, or want to access content in a different country, you might have come across the idea of using a VPN. At which point you probably asked yourself: what exactly is a VPN?!
Let's take a look and see what a VPN can do for you.
What is a VPN?
By default, the internet is not terribly private or secure. Your broadband provider can see every website you visit; every website you visit can see where in the world you're located; and this information is often just floating around for anyone else to snoop on if they were so inclined.
A VPN - or virtual private network - fixes this. It encrypts your connection and hides your location. It can significantly enhance your security and privacy online, and bring other benefits, too.
To use a VPN you need to install special software on your computer, phone, tablet or other device, and to sign up to a VPN provider. When you run it all of your internet activity is filtered through a secure connection between your computer and one of the VPN provider's servers. This makes it hard for anyone to snoop on your data or online activities, including your broadband supplier.
When connected, you also adopt the IP address (the address of your computer on the network) of the VPN's server. Most VPN services offer multiple servers based around the world, so you can give the impression that you're connecting from another location, or even another country. That has its own advantages.
With all this in mind you might be wondering, are VPN's legal? Simple answer: Yes! In fact, VPNs aren't just completely legal, they're absolutely necessary. As much as we'll focus on the consumer benefits of the technology, the fact is that any business that allows its teams to connect to a work server from outside the office will do so using a VPN.
Why do you need a VPN?
When you talk about masking your online activity it makes it sound like you've got something to hide. That isn't true - there are many reasons why all of us should use a VPN:
- It's more secure. Your connection to the VPN is encrypted. This means all the data you download or upload is also encrypted, including the login details for all your online services. This is important at the best of times, but even more so if you ever use public Wi-Fi hotspots, like those in a hotel or when you hop on the network in your local Costa. You just don't know who else is connected to those networks, and if they're trying to intercept your data. Encrypting it protects you.
- It protects your privacy. Normally, when you connect to the internet you publicly broadcast your IP address. This is the virtual address of your computer on the network, but it can often translate to a very precise physical location. Take a look at whatismyipaddress.com and you'll see the location information every site you visit receives. All those location-aware ads you keep seeing around the web? This is one of the ways they track you. A VPN gives out, in effect, a fake IP address, making it much more difficult for sites to follow you online.
- It stops your activity being logged. Broadband providers are legally required to maintain a log of all the websites you have visited in the last 12 months. You don't need to be doing anything dodgy to regard this as a bit of an invasion of privacy. A VPN will allow you to browse the web in peace.
- You can bypass region restrictions. VPNs can also help you if you're on holiday abroad or an ex-pat living in the UK and want to access region locked content from your home country, such as local television streaming services or content in your first language. You may even be able to access region locked content on Netflix. VPNs offer you a choice of servers around the world. When you connect to one overseas you'll be able to access previously unavailable content specific to that area. Just select the country you wish to connect via and then access the web or apps as normal. Of course, there's no guarantee that some services won't block access to your account in future, and there are already services, particularly for video games, that already enforce region locking based on payment address or the origin of your payment card.
- VPNs can bypass internet restrictions. A VPN will enable you to access blocked websites, and you should probably also know that your kids can use one to bypass your broadband provider's parental control filters...
What are the downsides to a VPN?
Nothing comes without potential downsides, of course, and VPNs are no different.
- A VPN can slow down your internet connection. You should always shop around for one with the best performance. Most fast fibre broadband deals will be good enough to withstand any performance overheads, though.
- They require trust. Because all your traffic goes through the VPN, the VPN provider can potentially see which sites you're visiting. The best ones have clear privacy policies that state they don't log your activities, but not all are like this. Either way, a little trust is needed, although the encryption will at least ensure your data itself is never compromised.
- They can block region-specific content. Remember how we said you can access international versions of Netflix with a VPN? It works the other way, as well. Log into BBC iPlayer with your VPN running and it won't let you watch because it'll assume you're not in the UK. VPNs can also interfere with any other location-dependent services.
- Free VPNs may not actually be very private. Free VPN apps on phones and tablets often have a reputation for hoovering up your personal data - they have to fund their service somehow! You're usually better off going for a paid option.
Where can you get a VPN?
The big brands include companies like NordVPN and ExpressVPN. We also like some of the smaller ones such as the Sweden-based Mullvad and Swiss-based ProtonVPN, which is developed by MIT and CERN scientists.
Using a VPN can help to beef-up your security and privacy online. It's not the only thing you can do. Take a look at our guide to the broadband providers offering free anti-virus software, and also see how to set up parental controls to limit what your kids can do online.
Posted on 2019-09-23 16:47 in Features
It's so important to keep your kids safe when they're on the internet. But they rack up so many hours a day online that it's impossible to monitor everything they do. A little helping hand is always welcome, and making use of the free parental control software offered by broadband providers is one of the best places to start.
Research shows that nine out of 10 parents think that these tools are useful, and even 65% of 11-16 year olds are in favour. So who offers these parental controls, how do you use them, and do they actually work? Let's take a look.
Who offers them?
All broadband providers have some form of parental controls, and you can take into account what each one offers when you're comparing broadband deals. Here's a quick summary of what you'll get from the big players:
- Sky Broadband - Broadband Shield is free for all users. You can restrict content via three age range settings, or for specific categories or websites. There's also the option to pay extra for the Sky Broadband Boost service, which gives you access to the Broadband Buddy app and the ability to fine-tune your settings.
- Virgin Media - All broadband users get access to the Web Safe service which includes Child Safe, a tool that automatically blocks eight categories of web content when activated, along with more that you can add optionally.
- BT Broadband - BT Parental Controls lets you set strict, moderate or light filtering levels, and configure them to allow or restrict access to specific sites. You can also control the hours during which the filters work. On top of that, there's the Homework Time feature to limit access to the web at certain times of the day.
- Plusnet - Plusnet SafeGuard lets you block websites based on category, as well as up to 30 individual sites of your choosing.
- TalkTalk - HomeSafe is free for all users. It blocks websites in 11 optional categories as well as access to sites known to be infected with malware, although it is not a replacement for anti-virus software.
How to set up parental controls
Most parental control systems are centrally managed. As the account holder it's your job to set them up, and they'll apply to every device connected to your broadband network. In a few cases the provider will offer you a security suite instead. That combines things like content filtering and anti-virus, but needs to be set up on all your devices, assuming they're compatible.
When you first sign up to a new broadband deal you'll be prompted to set up your parental controls, which you can do via your provider's website. They're usually pretty simple - it's just a case of picking what content you want to restrict, as well as any other options you're given. The online safety organisation InternetMatters.org has instructions for many leading broadband providers. It may take a couple of hours for your settings to start working, and you can change them again later if you need to.
You mostly restrict content by category, and the available categories vary from one provider to another. Some offer large numbers of categories, ranging from obvious areas like adult content or violence, to more benign subjects such as fashion or gaming. Others can be much more vague - blocking things like 'inappropriate content', whatever that means.
Providers use large, continually updated lists of websites in each category and block access to those blacklisted sites. By default, they can't differentiate between users, so if you block your kids from seeing gambling sites you won't be able to see them either. Broadband suppliers normally strike a balance between security and privacy: you won't be alerted if someone tries to access a blocked page.
Parental controls can offer other features, too, including being able to limit access to the internet at certain times of the day. These work best when the provider also offers a mobile app that lets you customise the limits for specific family members.
Do parental controls work?
Having parental controls in place can give you peace of mind, especially as it isn't possible to supervise your kids' internet use constantly. But there are still some nagging questions: how good are they, and could your kids bypass them if they wanted to?
So do they work? There are few things to consider:
- Parental controls will block every site on their blacklist in each of your chosen categories. But that doesn't mean they will block every single site that exists in that category, or that they won't block perfectly acceptable sites by mistake. There's often a lack of transparency about what exactly is being blocked - you might not know until you chance upon one of the taboo sites.
- In most cases the controls affect all devices connected to your network. Set them too strict and you'll end up blocking sites that you want to look at yourself.
- Some providers let you tailor your controls for specific users. Sky, for example, offer the Broadband Buddy app that enables you to set different filter levels for different family members, and also limit their internet time. However, these controls are device specific, and only available on phones and tablets.
- Your broadband provider's parental controls only work on your broadband network. When your children take their tablets or phones to friend's house, or even connect via a mobile network, the safeguards will no longer be in place.
- While most providers will let you restrict access to social networks there's a good chance you won't want to do this - you might use them yourself. So even though you can block access to certain categories of website it won't stop your kids from seeing similar content on services like Snapchat, Reddit or Twitter.
Can your kids bypass parental controls?
Any tech-savvy child - or one with a tech-savvy friend - will know that there are a few ways they can easily bypass content filters.
They can use proxy sites that divert their traffic and hide it from the broadband provider so that it cannot be blocked. Some of these sites can actually be pretty dodgy themselves, serving up assorted malware to infect PCs or hijack web browsers.
They can also install a VPN app. A VPN encrypts the connection between a device and the broadband provider's servers, so that the provider doesn't know what pages are being accessed and is unable to block them. There are loads of free VPNs in the iOS and Android app stores and they don't need any know-how to set up.
Failing that, a quick web search will show up plenty of results with suggestions for bypassing the parental controls of specific broadband providers.
Parental controls should really be seen as making up one part of your toolkit for keeping your kids safe online, not as a complete solution on their own. They'll help to prevent your children from stumbling upon content that they wouldn't want to see, but they aren't perfect and they aren't foolproof. It isn't a replacement for supervising internet use as far as you can, or for teaching your children about online safety, including the importance of not sharing personal information.
Content filters are only one part of a PC security system. For more, see our guide on how to stay safe online.
Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media
It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.
Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.
To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.
Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.
This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.
Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!
Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.
We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.
Posted on 2019-09-03 11:14 in Announcements News
We're very pleased to announce that Broadband.co.uk has been reaccredited by Ofcom! We've been accredited by Ofcom since 2010, and undergo regular independent audits every 18 months to ensure that our comparison service meets their rigorous standards.
Lindsey Fussell, Director of Ofcom's Consumer and External Relations Group, had this to say on the subject:
"Price comparison services like broadband.co.uk play an important role in helping people to choose a provider, by offering helpful information on services and costs. Ofcom's accreditation scheme means people can be confident that the information they've received is accurate, clear and up to date."
We take pride in the fact that we make every effort to ensure that the information we supply is accurate and up to date and presented clearly to users of our site. This means you can be confident you're getting the best service when you use our postcode checker to find the broadband deal that works for you.
Our CEO, Edd Dawson, had this to say in response to the news.
"It's fantastic to yet again be re-accredited by Ofcom. The broadband market is complex and diverse, our aim is to make it simple for consumers to find and switch to the best deal for them. Being part of the accreditation scheme is key to demonstrating that we are impartial, open and honest with our recommendations."
We look forward to continuing to provide users of our site with a service that they can trust well into the future.
Posted on 2019-09-02 17:06 in Features
If you enjoy playing video games you'll know only too well just how frustrating online gaming can sometimes be. Stutter and lag, random disconnections, painfully slow downloads: they're all a seemingly unavoidable part of the multiplayer experience. Expect they aren't - your choice of broadband provider and package can have a huge impact on your Fortnite or Call of Duty sessions.
To help you out we've got a brand new guide on how to find the best broadband for gamers. It shows you what to look for in a broadband deal, and how to understand some of the jargon you might come across when comparing packages. It's well worth checking out - even if you aren't a gamer yourself you might have someone in your household who uses a Playstation or Xbox and who is struggling along with unsuitable broadband.
Before you delve into the full guide, here's a quick heads-up on some of the main things you need to know.
Download speed is important
Your broadband speed matters, but not in the way you might expect. You don't need fast internet for actual gaming - even a cheap standard broadband deal will be fast enough for almost everyone. But downloading massive files is another part of modern gaming. Triple-A games - the industry's blockbusters - will easily clear 50GB in size, and their regular updates might add another 10GB or more to the mix. If your broadband's too slow you'll be looking at a good 10 to 20 hours of continuous downloading before you can even start playing. Upgrade to a fast fibre deal (or something even faster) and you can slash that to a more serviceable couple of hours tops.
Want to upgrade? Check out the latest fibre broadband deals now.
Lag and stutter
Anyone who's ever played an online game will have at some point found that games can start to stutter or lag, where they don't feel as responsive as they should be. These problems are most likely caused by technical issues like latency (or ping rate) and packet loss. Ofcom research shows that all major providers perform well overall in these respects. Yet there are so many things that can cause them - problems on the gaming server, with your broadband provider, or even on your own Wi-Fi network - that there's really no guarantees.
What you can do is use our Speed Test tool to check the latency on your existing broadband connection, and also read the reviews of any providers you're switching to to see if your fellow gamers are reporting any concerns. You can find out more about these technical issues in our guide.
Good old fashioned reliability also shouldn't be overlooked when it comes to finding the best broadband for gamers. It's annoying enough when your internet drops at any time, but if you're about to smash in an open goal in FIFA a dropped connection will leave you smashing your controller in rage instead.
You can totally relate, right? Then take a look at our guide on speeding up slow internet for tips on making sure your Wi-Fi network is set up properly. If the problem is still there, it may be time to switch to more a reliable broadband supplier. You can check out broadband deals in your area based that have the highest customer satisfaction rating.
4G and 5G home broadband are okay
Finally, if you're thinking of switching to 4G or 5G home broadband, then you can rest assured that both of these are absolutely fine for online gaming. In fact, in some cases they might even be better than the fixed line broadband options available to you. The only caveat is that you should try and avoid broadband plans that have a strict data allowance in place, or those that slow down your speed once you pass a certain usage level. One or two game downloads a month could eat through your data in no time at all.
For more information on how to find the best deal take a look at our in-depth guide to broadband for gamers. It'll help you pin down everything you need in a broadband package, and also shows you the best deals that are available in your area right now.