Pop Telecom Home Broadband Reviews

Ordered online through money supermarket, got back to me within a day, service set up and live two weeks after. No probs with the signal strength or speed, all works fine.

great company

My experience of Pop Telecom: I signed up for their £29.99 per month "Unlimited Fibre Advanced Average Speed 38Mbs" package of broadband & landline to start 1.12.23 For the first three weeks of December I had no service at all, then a patchy intermittent service where the average speed was around 4Mbs. I had three Openreach engineer visits, one of which Pop Telecom charged me £192 for despite the fault being in the local telephone exchange. On the 7.5.24 Pop Telecom terminated my service despite me having paid them for the month of May in advance. Now six months later, having heard nothing from them in the intervening period, they are demanding £516.50, threatening if I don't pay, my account will be passed to a collection agency. If I pay this "Early Termination Fee" it will have cost me £888.44 for six months broadband & landline (which had no connection for the first and last three weeks) or £148 per month! I'm now paying £7.90 per month for a 60Mbs connection and no contract with a PAYG simcard and my own cheap router from Amazon, as recommended by Openreach. That might be the more cost effective route for you too!

Welcome letter £33.00 per month as it should be, zero extras, third month adding line assurance, and router assurance, adding about £5 plus vat. Nothing in the small print in the welcome letter, so instead of £33 per month, now over £39, and they won't budge, I am about to make an official complaint, and complain further.

This worst company I have ever been involved with stay as far from them as you can they are terrible.

I have rated them at one star purely because there isnt a Zero My advice is not to touch this company. Apart from charging me for keeping my number and then changing it anyway it took them more than a week to get my phone working.I then had a speed far less than advertised, they gave me incorrect advice which cost me £200 for a engineer to call that was not necessary. I have complained by e-mail and letter and have not had the common decency of a repl7y. However, they did deem to contact me when I went to another supplier. Funny they can contact me then!By far the worst company I have ever dealt with. Stay well clear.

I signed up to Pop Telecom through Money Supermarket. I was given quote of £17.99 a month. PopTelecom confirmed the deal in email. I cancelled Sky and joined Pop Telecom. After joining they started charging me extra for add ons that I specifically didn't want. I called them and they said that I agreed initially to the add ons even though I have email from Pop Telecom showing that the order is without any add ons. It's a fraudulent company - a corrupt company. No should have to deal with this kind of fraudulent company in the UK.

Please do not use this company, they are not legit. You cant get hold of them by phone as they never answer, you cant get hold of them by email as you get an automated response saying they wont get back to you for 14 days! The only way you can communicate is via online chat - but when you do they give you the run around making everything very diffuclt and complicated - it is a very small company, i have a feeling only one person. This is your warning. Do not take a chance with them

Unreliable internet/broadband services! The internet connection that I have received from this company is getting progressively worse. Moreover, they keep adding additional charges to your monthly bill. When I spoke to the customer services team they said that it will not happen again. They lied as after a month I received another bill with additional charges. Very Disappointed!

Terrible company, i have had nothing but problems from the start! I would advise anybody to check there speeds via broadbandspeedchecker as from day 1 they sold me a 75mb package and had only me on a max speed profile of 45mb, i suspect they do this on purpose to make the line cheaper for themselves, when i challenged them about throttling the line speed they did tests to the line over the phone & asked me to keep an eye on speeds over the next few days, nothing changed! So again had to get back on the phone to customer services who eventually agreed to send out a bt openreach engineer with the threat of if no fault was found i would be charged a sum of £30, when the bt openreach engineer arrived no fault was found but my suspicions were correct as they had placed my line on a maximum line speed 45mb when i was paying a contract for 75mb speed, anyway they apolagised, said they would be in touch regarding compensating me for the first 2 weeks of my contract being on a slower speed! I never heard anything regarding any compensation as time passed, then the bills started coming, prices where slightly inflated on my monthly bills from tge start i had to ohone again to have them corrected i think twice! Then maybe 5 months passed just after the annual price had been increased which was the maximum 7.8% or whatever it is & within days i had a letter claining i owe then the sum of £190 and it would be taken in 8 days from ny account. I phoned them at earliest convenience & argued they are fraudulantly taking money from my account and if it is taken i will be seeking legal advice as there was no way i owed them this! They then proceeded to claim it was for an engineer charge which was the one they sent out only to discover they were not providing me with what i was paying for speed wise, they have since then admitted liability verbally every time i phone them, including said call but the money still left my account, again phoned them and they admitted fault & told me the easiest way to get my money back was to call my bank & ask for a dvic which i did do! Then weeks passed i got a changed sum bill trying ro demand £160 for the same issue. I again challenged this via telephone & they advjsed me to ignore the bill and assured me it was being dealt with by themselves & openreach pending an engineer report, since doing as advised and ignoring the bill i have had my broadband suspended via them, so i am now 2 weeks into no internet provided by them! Again i called & explained and they said i would get a callback and it would be sorted that day! It was not! Never got any callback! Still having to contact them regarding this as i am now looking to get out of this contract as they are far ceom providing me with any good service! I would advise people to check they are getting the speeds they are actually paying for & check any outgoings from there bank are all correct! Very iffy company that do not provide good service & do not follow up on there customer service! I am going to contact offcom & CISAS regarding this shambles of a contract with this company!

I have never been treated so badly ..I had 18mth contract started 13mths ago..I couldnd watch any apps on tv..iplayer buffered until it gave up. The list goes on and on ..so I decided swapping supplier..I have been harassed with calls and voicemails from them even though I recently told them that I no longer want anything to do with them..so now demands for breach of contract £104 even though I have paid them for nothing for13mths I just had the phone put down on me by third 'supervisor' demanding money or debt will go to debt collectors.DO NOT USE THIS COMPANY

They don't deserve a single star! This company makes up bills & has stolen from a vulnerable adult on 3 occasions!!! Landline Assurance & Router Assurance appeared as charges on the bill even though I had stopped them from the start of the contract. So they have currently stolen that money! I manage my Mother-in-law's account as her husband very recently passed & she, unfortunately, has end-stage dementia. So I get the bills to my email, that's how I know they added the charges that I had specifically canceled. Then today they made up a £192 bill for an engineer visit to get the broadband working from the start as there was a problem with the box outside. They underhandly delivered this paper letter to her house! It was said that if there wasn't a problem this would only be £20 charge but there was a problem outside & the engineer said that there wouldn't be any charges! To magic a £192 bill (especially 3 months on from the start) is a clear theft & directly delivering it to the house is beyond unbelievable! Avoid this sad excuse of a company AT ALL COSTS!

Shocking company. Been billing me for a number I've apparently been dialling from my landlines. Who has a landlines these days I don't even have one in my house, they can see I've never received an inbound call or any other outbound but still won't investigate it want me to do everything. I pay £60 for an engineer or need ti buy a landlines to plug in for them to call it, ask them why it needs me to plug in they could just call the number now if someone answers it isn't me therfore a crossed line no that's too much effort for then stay away don't stress yourself out avoid PopTelecom at all cost, Update 01/04 - Pop telecom confirm I'm not making the calls but won't remove the charges and will allow them to continue each month until I agree to a possible £150 fee which I may or may not have to pay even though they confirm I'm not making the calls Update 04/04 I cancelled my DD and paid my bill except the call charges they confirm isn't mine now they restricted my account DO NOT USE THESE

Literally a bunch of criminals. Couldn't supply working internet for months and when I decided to use a more reputable company they tried to charge me for 18 months when they never even managed to get it working. They've broken GDPR by giving my data to other companies without my consent and are in BIG trouble with the ICO. Company is nothing but a family of theiving criminals.

I've been locked into contract and paying for nothing basically

Worst company my contract was for £22.99 but first 2 month I was charged £28.49 then 3 months I was cahraged £24.95 4th months I was charged £30.65 I still have another 14 months to go with them my bill from £22.99 went £30.65 in just 4 months when I ask to talking to a manager they say maneger is not available

Price increases from 20£ to 29.60£ in just few months. Speed not as promised

Over the years I've used many different ISPs, they all have problems sometimes and thats fine. POP telecom have been by FAR the worst ISP I had to use. Constant disconnects, long downtimes where internet just didnt work, poor customer service, slow speeds when it did work. After a month of them doing NOTHING about it all and blaming me and my equipment I left them and switched to BT. How strange that i had full speeds, no disconnects or ANY problems with BT using the same equipment. Overall, the company is a cowboy outfit. They either don't know what they're doing or they're actively not doing anything and just taking peoples money. Would never use this company even if it was the only choice.

My advice don't choose poptelecom as your service provider. On a number of occasions my land was not working yet they took full land line monthly charge. Internet keep disconnecting yet no discount on monthly charge when this occurs Now I'm leaving my contract ended they insisting that I have to give 4 weeks notice and I have to continue paying them for four weeks, plus I have send their receiver box to them at my own cost if I don't they will charge me £76. Pure robbery you stuck between a rock and a hard place With poptelecom. You have been warned

What a load of rubbish was with them for 1 month over Christmas got no Internet over Christmas and new year tried phoning wasn't open till first Tuesday in January..told them I'm cancelling it.and goin else where..just got bill of debt company for 796..can't pay we take it away.....DO NOT GOT WITH THIS POP COMPANY THEY ARE CRAP..NOW IM IN DEPT FOR 796 BECAUSE OF 1 MONTH I WAS WITH THEM BUT INTERNET WAS NOT WORKING FFS